Complaints
This profile includes complaints for GLA Collection Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly don’t get why GLA Collection Company, Inc. is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?
Account No: ************
Amount Disputed: $1059
Business Response
Date: 06/24/2025
GLA has reviewed the account in question. Please find the information attached. All information is correct and the account is due. We collect on behalf of our client, ***** ********* ******* ******. The date of service was: 04/23/2024.Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to apply for a credit card and found a hit on my credit report. It said it was from GLA. I called GLA to ask for information and to inform them I had not received information. I was told that I had been sent a letter to ****** *** ** ************ **. I was told that the debt was for a *** ** *****
I do not live at ****** ***. I explained this. I also stated that I did not remember an ambulance that far back and asked for verification. I had had an ambulance show up, and I had signed an *** to dismiss them from the scene during my time at ****** ***. However, when I was at ****** *** does not line up with the date provided verbally over the phone. I was told to just pay the money to get the hit off of my credit. I was told that it was my responsibility to update my mailing address-- I have via *** records. I was told I owed money for a service that was questionable at best. I was also shamed repeatedly for asking for proof of a debt. I had spoken to the supervisor-- her name started with a "G"-- or at least a G sound on 5/29/25 at 4:38pm. I said I wanted documentation of the debt. I was told I would be sent documentation through an email. I provided my email address. I was sent an e-mail confirming my name, I sent an e-mail requesting: -A full validation of the alleged debt, including itemized billing.
-Proof that you are legally authorized to collect on this account.
-Documentation showing when and how notice was originally delivered.
-Clarification of whether you own the debt or are collecting on behalf of another entity.
In exchange for proof, I offered to make a large payment and set up a payment plan. I received a confirmation email confirming the email was delivered... However, I never received the information promised.
I reported to all 3 credit bureaus, during which, GLA changed the address on my credit report as to which they reported mailing information to. I have never received any information. I want this debt removed until proven-then paymentsBusiness Response
Date: 06/05/2025
GLA has reviewed the account in question. Please find the information attached. Please contact our office to discuss.Customer Answer
Date: 06/05/2025
Complaint: ********Thank you for your response and for providing the itemized list of charges.
However, I was never properly notified of this debt at the time of service. The address used was not my residence, which I can verify with documentation from the ****** ** ***** ********. Because of this, I was never given the opportunity to address the debt before it was reported to the credit bureaus. Unfortunately, this has resulted in significant credit damage through no fault of my own.
I am willing to resolve this matter and arrange payment. However, due to the reporting error and the lack of notice, I respectfully request that this debt be removed from all credit reporting agencies upon the first payment of an agreed upon payment plan. I only wish to span the payment across 90 days- I feel this is acceptable given that I was only notified of this debt due to a credit check.I hope to resolve this professionally and cooperatively. Please let me know if you are able to accommodate this request so that we can move forward with a solution that is fair to both parties.
Sincerely,
******* ******Business Response
Date: 06/06/2025
GLA can not comply with removal of the trade line until the balance is paid in full. Please contact our office to discuss.
Customer Answer
Date: 06/12/2025
Complaint: ********
I am prepared to address this matter and will be providing a cashier's check next week. That will be less than a month since time of notice via credit report.However, I need written confirmation that the debt will be removed from all credit reporting agencies upon receipt of payment.
This confirmation is necessary, as this mark is interfering with my ability to upgrade housing and get a credit card in preparation for my transition into my field of choice
Thank you for your prompt attention to this matter.
Sincerely,
******* ******Business Response
Date: 06/17/2025
Please find attached a sample letter that you will receive once the balance is paid in full. Please be aware that we are required by law to request removal once the balance is zero. Please allow time for the removal to take place as we have no control over the credit bureaus and their removal process.
It has been our experience that the letter you recieve from GLA should satisfy most lenders.
Customer Answer
Date: 06/26/2025
I am temporarily rejecting this response because of information I gleaned from the paper trail left by *** ****** ***. I did not foresee you touching base with me and being as forthcoming as you have been-- thank you for that. However, while looking for ways to correct my credit score, I pulled the *** report as allowed by HIPPA policy- for me to see my own medical records. I found that I had physically and verbally refused service, as well as refused to sign for service. (In addition, information was not submitted to a full coverage insurance plan due to this refusal) I am assuming your company does not have access to this information due to HIPPA protocol. I submitted it to the credit bureau for review.
I apologize for making this more chaotic, I was not expecting a response from you. I want to thank you for communicating with me in a respectful and helpful way. I understand a lot of people you all deal with do make up excuses and are people that genuinely knew about debts and refused to pay them. That is not the case in this situation. I am waiting to hear back from all 3 credit bureaus, as far as legality, then I will follow up with you again. I do have the money set aside, as long as everything is legal, I will follow up with you again. I cannot promise what legal means I will go to to promote patient rights and honest credit reporting.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with GLA Collections, I do not have a contract with GLA Collections, they did not provide me with the original contract as I requested.Customer Answer
Date: 06/02/2025
the burden of proof falls on the collection agency not the consumer (me) . I find it concerning that GLA collections is not complying with legal requests.
I request GLA collection provide proof they sent debt validation , as is my legal right. If GLA collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section
623.(a)(i). This is my last request before I file a formal complaint with the CFPB and the FTC.Business Response
Date: 06/02/2025
GLA can not identify the account(s) in question. Please contact our office to discuss.Customer Answer
Date: 06/04/2025
Complaint: ********
I am rejecting this response because if no accounts/ contracts are findable then a credit correction to my credit report needs to be made and I demand this be removed from my credit report. I am not liable for the debt nor do I have a contract with GLA collection company
Sincerely,
****** ****Business Response
Date: 06/04/2025
GLA has tried to identify the account in question. There are no accounts with the above address and/or phone number in our system. Please contact our office to discuss. 502-267-7522.Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly don’t get why GLA COLLECTION CO INC is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?
Account No: ************
Amount Disputed: $1427Business Response
Date: 04/07/2025
GLA has reviewed the account in question. GLA has previously provided information on this account. All demographic information matches. If the patient suspects this to be identity theft, please have him/her file a police report and forward to GLA. The information is correct and due.Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly don’t get why GLA COLLECT is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?
Account No: ***************** Amount Disputed:****Business Response
Date: 04/03/2025
GLA has reivewed the account(s) in question. Please find information attached. If you believe this to be identity theft, please file a report and forward to GLA. We believe these balances to be correct and due.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly don’t get why GLA COLLECT is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?
Account No: ************
Amount Disputed: $500Business Response
Date: 03/26/2025
GLA can not identify the account in question. Please contact our office to discuss.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by
GLA Collections on my credit report. This account is inaccurate, unverified, and violates the **** ****** ********* *** ******* Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law!Business Response
Date: 03/17/2025
Please find attached the account(s) information. Please contact our office to discuss.Initial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeated Robo calls. From different numbers. All different times throughout the day.Business Response
Date: 03/07/2025
GLA has reviewed the account(s) in question. We will comply with no calls. Please contact our office to resolve this matter.Customer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep putting same amount even when I paid on itCustomer Answer
Date: 03/25/2025
See attached docs provided by the customer.Business Response
Date: 03/26/2025
Please find attached the payments and accounts found for the patient. Please contact our office to discuss.Initial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****** I don't have a contract with GLA COLLECTION CO INC, they did not provide me with the original contract as I requested.Customer Answer
Date: 03/01/2025
That was the letter I have send to them but still haven't get any responded answer from them.Business Response
Date: 03/03/2025
GLA has reviewed the account in question. It has already been disputed and information has been provided. We collect on behalf of our client. Please contact our office to discuss. Account * ********Customer Answer
Date: 03/07/2025
Complaint: ********
I am rejecting this response because: I have not received any response regarding my letter I have send to GLA asking for
The original creditor's name, address, and phone
number.
The amount of the debt, including any interest, fees,
or charges.
A detailed account of the original debt, including
statements, invoices, or documents showing the balance.
A copy of the signed agreement or contract indicating
that I am legally obligated to pay the debt.
Any judgment details, if applicable.
Sincerely,
**** *****Business Response
Date: 03/10/2025
What GLA has sent is all of the information we have access to. Please contact our office to discuss.
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