Complaints
This profile includes complaints for GLA Collection Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with ******* ******. I do not have a contract with GLA Collections. They did not provide me with the original contract as requested..Customer Answer
Date: 02/19/2025
I have enclosed the email to GLA collections no respond was giving and no information as to the original contract or any information regarding this account. I ask that it is removed from my credit report.
Thank you
Business Response
Date: 02/24/2025
GLA has reviewed the account in question. Please find information attached. This is balance after insurance. We are a third party debt collector, collecting on behalf of our client ******* ****** HOSPITAL. The account information is correct and due.Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern, Please consider this letter a formal dispute of the alleged debt pursuant to the *****, ** ****** ***** * * *. I also request verification, validation, and the name and address of the original creditor pursuant to ** **** ** ***** * * *. According to, ** **** **** **** The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. Under, ** *** **** ***** - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report und the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY.Business Response
Date: 02/21/2025
GLA can not identify the account in question. Please contact our office to discuss.Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this dept to GLA Collections. I do not have a contract with GLA Collections Agency. They did not provide me with a copy of the original contract as requested.Customer Answer
Date: 01/04/2025
I sent this letter to GLA Collections and the next letter is there response.Business Response
Date: 01/10/2025
GLA can not identify the account in question. Please contact our office to discuss.Customer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke with a representative on December 20, 2024 regarding the $590 balance from *********. I told them of my financial situation and tried to set up a settlement or payment plan. They refused any kind of settlement stating this company is only a "pay in full company." They also would not send me anything regarding a payment arrangement in writing, by mail or by email. When I told the representative that this was troubling she gave me the GLA website to make a payment.Business Response
Date: 12/26/2024
GLA has reviewed the account in question. We see no violation.Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear [BETTER BUSINESS BUREAU ],
I am writing to formally dispute an item on my credit report under the **** ****** ********* *** (****), specifically Section 605B. This section prohibits the reporting of inaccurate or unauthorized information.
The specific item I am disputing is:
Creditor Name: GLA Collection Co Inc
Account Number: *****************
I believe this entry is inaccurate and may have been reported without my authorization. As such, I request an immediate investigation into this matter. If the information cannot be verified as accurate and authorized, I request that it be promptly removed from my credit report.
To assist with your investigation, I have enclosed the following supporting documents:
[List relevant documents, such as a copy of your credit report with the item highlighted, an identity theft affidavit, or any correspondence related to the dispute.]
Please acknowledge receipt of this dispute and provide a response within the legally required timeline. Thank you for your prompt attention to this matter.
Sincerely, ******* ***** *** ***** ** ******* ** ***** ************ **************************Business Response
Date: 12/26/2024
GLA has choosen to close and return the account to the original creditor. Please allow time for the trade line removal request to be processed by the credit bureaus as we have no control over their actions.Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable to this debt with * ** * **** ********* ********.. I do not have a contract with Gla collection Co Inc they did not provide me with the original copy as requestedBusiness Response
Date: 11/26/2024
GLA has reviewed the account(s) in question and determined it will close and return to original creditor. Pleas allow time for trade line to be removed.Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m not liable for this debt with GLA collection co INC , I do not have a contract with GLA Collections , they did not provide me with the original contract as requested.Customer Answer
Date: 10/03/2024
Request of proof and legitimacy of debt.Business Response
Date: 10/07/2024
GLA has reviewed the account in question. GLA has already provided the information requested during the validation period. GLA is a third party debt collector whom collects on behalf if its client. The account information is correct and due. Please contact our office to discuss.Initial Complaint
Date:07/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with GLA Collections. I do not have a contract with GLA Collections and they did not provide me with the original contract as requested.Customer Answer
Date: 07/29/2024
I do not have a copy of the debt. I saw the account on my credit and I called in to request it and they did not send it to me.Business Response
Date: 07/29/2024
GLA has reviewed this account. The account was closed/returned and the trade line requested to be removed. Please allow time for the removal to be processed and we report monthly on the 15th.Customer Answer
Date: 07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this depth with Lexington rental homes. I do not have a contract with GLA collections CO. They did not provide me with the original contract as requested.Business Response
Date: 07/18/2024
GLA has reviewed this account. It has already been disputed. We collect on behalf of our client. The information provided is correct and due.Customer Answer
Date: 07/18/2024
Complaint: ********
I am rejecting this response because: I had no knowledge of this debt. I do not have any contract with GLA Collections
Sincerely,
***** ********Business Response
Date: 07/19/2024
Please find attached information on this account.Initial Complaint
Date:07/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am urgently writing to address inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, which has led to significant financial and emotional distress.
According to 15 USC 1681 Section 602, I am entitled to financial privacy and expect my information to remain confidential.
Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.
The discrepancies associated with GLA COLLECTION CO INC have negatively impacted my financial situation and need immediate correction.
Additionally, compliance with 15 USC 1666(b) is essential, as it prohibits creditors from treating credit card payments as late under specific conditions.
For your reference, here are my account details:
Account Number: ********************
I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.
Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.
Sincerely,
******* *******Business Response
Date: 07/02/2024
GLA has reviewed this account. The information is correct and true. Please contact our office to discuss. The account information is attached.
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