Complaints
This profile includes complaints for GLA Collection Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it May Concern,
I am writing today to file a complaint against GLA Collections, Inc. This company contacts me by telephone multiple times each day and has called me outside the lawful hour of 9:00pm per FCRA law. In addition to multiple calls per day, they do not leave a message. I had to use a reliable search engine to complete a reverse lookup on the phone numbers that contact me.
According to federal law, at least one of the following methods of contact have to be met before medical collections can be reported to a consumer report. GLA Collections, Inc. has not complied with any of these methods of contact. I contacted them using the "contact us" portal publicly posted on their website, however they have not returned a reply to my inquiry.
GLA Collections Inc. must:
- Speak with me in person about the debt,
- Speak with me by telephone about the debt,
- Mail me a letter about the debt
- Send me an electronic communication about the debt
This agency has not responded to me and we have not spoken by any method above. In addition to not contacting me appropriately, they have not verified the debt is mine. Again, I attempted to contact GLA Collections Inc. to resolve this issue, but they have not responded to my written requests.
Therefore, I am demanding GLA Collections Inc. and all associated agencies or related to this agency immediately cease and desist contact. In addition to such request, I am asking for corrections to all three consumer reports by deleting these unverified trade lines from all three major consumer reporting agencies; Equifax, Experian and Transunion.
I look forward to results of this BBB complaint.
Sincerely,
**** *****
Business Response
Date: 03/07/2023
GLA has reviewed the information. All demographic information provided matches what is in our system. We can only assuem that these letters were received. We have sent initial letters and follow up letters on all accounts involved. We have made several phone calls to attempt communication. Please find attached all information regarding the accounts due. Please contact our office to discuss ************ or through our website : www.glacompany.com
All account information is correct and due. We are collecting on behalf of the original creditor.
Customer Answer
Date: 03/08/2023
Complaint: ********
I am rejecting this response because:- No proof of delivery for any regular mail correspondence has been received
- No information on who original creditor is; response from business is very generic
- GLA phone calls have taken place after the 9pm hour thus violating FCRA law
- No message is left regarding what the matter is
Sincerely,
**** *****
Business Response
Date: 03/13/2023
The address provided in this dispute matches what is in our system. There was no mail return so gla can only assume it was received. Our system prevents calls after 9:00 pm. We see no violation.Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** ***** **** ************* ***** **** **** ********** *** *****
March 6, 2023
GLA Collections, Inc.
630 Gleeson Ln.
Louisville, KY. 40299
To Whom it May Concern,
I am writing today to file a complaint against GLA Collections, Inc. This company contacts me by telephone multiple times each day and has called me outside the lawful hour of 9:00pm per FCRA law. In addition to multiple calls per day, they do not leave a message. I had to use a reliable search engine to complete a reverse lookup on the phone numbers that contact me.
According to federal law, at least one of the following methods of contact have to be met before medical collections can be reported to a consumer report. GLA Collections, Inc. has not complied with any of these methods of contact. I contacted them using the "contact us" portal publicly posted on their website, however they have not returned a reply to my inquiry.
GLA Collections Inc. must:
- Speak with me in person about the debt,
- Speak with me by telephone about the debt,
- Mail me a letter about the debt
- Send me an electronic communication about the debt
This agency has not responded to me and we have not spoken by any method above. In addition to not contacting me appropriately, they have not verified the debt is mine. Again, I attempted to contact GLA Collections Inc. to resolve this issue, but they have not responded to my written requests.
Therefore, I am demanding GLA Collections Inc. and all associated agencies or related to this agency immediately cease and desist contact. In addition to such request, I am asking for corrections to all three consumer reports by deleting these unverified trade lines from all three major consumer reporting agencies; Equifax, Experian and Transunion.
I look forward to results of this BBB complaint.
Sincerely,
****** *****Business Response
Date: 03/07/2023
GLA has reviewed the complaint. GLA has reviewed the demographic information and determined it to be identical to what is in our system. Letters have been sent on all accounts and phone call attempts have been made to communicate with the patient. Please find attached the account information. All information is correct and due. Please contact our office to discuss ************ or *******************Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had shoulder surgery and the dr whom this company will not say who he is just the anesthesiologist and I owe a large amount of money that is due to the fact it was never sent to my insurance company and it has been explained to the collection agency many timesBusiness Response
Date: 02/01/2023
GLA has reviewed the account in question. The balance is correct and due. The balance is the patient's portion after insurance.Initial Complaint
Date:01/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GLA has been harassing me by calling using robo callers for four years. They have called many more times than 3 (proof in my screen capture of my phone's voicemail history). Besides, I was ******* ******** at the time of this bill's medical service to me. So, it should have been covered by Medicare. GLA should not be affecting my credit score. And any negative points based on my report should not have occurred. They also should not have ANY of my healthcare information regarded by HIPAA violation.Business Response
Date: 01/20/2023
GLA has no record of medicare coverage. We will comply to stop calls. They account will be closed and returned to the original creditor. The trade line will be requested removed. Please be advised we report to the credit bureaus on the 15th of each month. Please allow time for them to process the removal as GLA has no control as to when the removal will be complete.Customer Answer
Date: 01/20/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with MEDICAL and I do not have a contract with GLA Collection Company, Inc. plus they did not provide me with the original application like I asked.
account number: ******XXXXXXXXXX
amount disputed: $119.00Business Response
Date: 11/29/2022
GLA has reviewed the account in question. The account information is correct and due. Please contact our office to discuss.Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of this company before and they constantly harass me calling my cellphone and leaving messages. I tried blocking the number but no it doesn’t even ring in but they are somehow being able to leave voicemails on my phone. It has gotten so annoying that I am filing this complaint.Business Response
Date: 10/19/2022
GLA is a third party collection agency acting on behalf of its client, ******* ** ********** We will comply with creasing calls but request that you contact us regarding the attached account.Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the alleged debt of $65. I do not and never have I ever had a contract with GLA Collections. They have not provided me with an original contract that bares my signature.Business Response
Date: 10/17/2022
GLA is acting on behalf of its client, ******** ******* *****. Please find attached a statement of the account. Please contact our office to discuss.Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a notice via certified mail to GLA Collections and Transunion to verify medical bills that were listed on my credit report. for example, I requested all the necessary information to confirm that these were my responsibility, and an itemized list of charges requested. I want to verify that these accounts were my debt, and the amounts were correct because they were different from my records. Not only were they different totals, but the dates were incorrect on the accounts. They did not provide me with the correct information as it was also a HIPAA violation for them to have that information as they did not have a release. GLA Collections removed 11 of the 16 accounts from Transunion but left 5 of them active and refused to remove them. They also did not report to Equifax as requested. They responded with a letter a couple weeks later on the 6th of October via priority standard mail. I received it on October 11th. It was my original notice to them, my certified mail envelope, and a template that stated they were attempting to collect a debt and verify information from someone. It did not have my information input into the template slots, and the closing statement of the letter did not include a name or number for the contact person as it was a blank template. Whoever sent it out forgot to fill in the information needed in the letter. It told me if I did not respond within 30 days they were have to assume they have no further business with me, but it also does not give me the contact information as that was left as a template. They can not and will not verify the necessary information for these collections accounts to be on my credit reports and reflect to my FICCO score. I have tried to follow the necessary steps, and they are refusing on their end to settle.Business Response
Date: 10/12/2022
GLA does not have enough information to identify the account or accounts in question. Please contact our office to discuss.Customer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[GLA was provided with a list of said accounts in question. They are aware of the accounts as they removed 11 of the 16 in question. It is my request they remove the last 5 from my credit report as they have insufficient information to verify they are my accounts and/or responsibility.]
Regards,
******* ******Business Response
Date: 10/13/2022
I do not have enough information to identify this individual or any account they may or may not have with GLA. Please contact our office to speak to a representative.Customer Answer
Date: 10/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I provided all necessary documentation via certified mail which was signed for a received by GLA. It was then mailed back to me with a letter stating to contact GLA via name and number but did not give me any contact information.
Regards,
******* ******Initial Complaint
Date:09/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GLA collection co INC # ****** YOU ARE REPORTING INACCURATE AND UNVERIFIABLE INFORMATION ON YOUR ACCOUNT. I request for a full discloser of this debt. I have not received my original contract, my sign signature or any documents. By law after 30 days this account is not mine. Deleted asap.
STOP Calling ME stop calling me! Stop harassing me!Business Response
Date: 09/19/2022
GLA has received several disputes regarding this account. The trade line has already been marked as disputed. Please contact our office to discuss.Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GLA Collections did not properly verify my information.Business Response
Date: 08/04/2022
GLA can not identify the account in question. All address information matches with what was provided in this complaint. Please contact our office to discuss.
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