Complaints
This profile includes complaints for GLA Collection Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with UL HEALTH JEWISH HOSPITAL, I do not have a contract with GLA COLLECTIONS,
they did not provide me with the original contract as i requested
Business Response
Date: 10/30/2023
GLA has reviewed the account information. The account information is correct and due. We collect on behalf of our client.Initial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collector always reports medical collections on credit scores and when disputed the amount of points that you lose will never be the same when the account is removed from the report. Medical collections, medical debts are NOT an allowed to be reported for credit scores. They are NOT an allowed to be used for changing credit scores, and they are to be removed if put on, so why when you know that a debt is medical would you even do that? Because it’s a dirty rotten scare tactic to get people to set up payments quickly to get money and interest, or have them arrested and bankrupt them. This is just more evidence on how the healthcare system is screwed beyond belief.Business Response
Date: 10/30/2023
GLA reports to the credit bureaus at their client's request. GLA sees no violation, please contact our office to discuss.Customer Answer
Date: 10/30/2023
Complaint: ********
I am rejecting this response because: you should know the clients and if the client is medical you should not be reporting it no matter what and following regulations set by the federal government and not your client. A client is not above the federal government. And calling offices leaves no paper trail so that will never happen.
Sincerely,
*********** ****Business Response
Date: 10/30/2023
Medical debt can be reported to the credit bureaus. Please review the "Fair Credit Reporting Act" on www.ftc.gov or contact any of the following:
Experian: www.experian.com,
TransUnion: www.transunion.com
Equifax: www.equifax.comCustomer Answer
Date: 11/01/2023
Complaint: ********
I am rejecting this response because: Effective July 1, 2022 paid medical debt or medical debt under $500 can not appear on consumer credit reports. Do not patronize me.
Sincerely,
*********** ****Customer Answer
Date: 11/08/2023
Better Business Bureau:
I would like to reject the offer of Arbitration for complaint ID ********.
Sincerely,
*********** ****
Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were sent a letter from IU Health Home Care 2 months ago stating they were waiting for our insurance to approve the claim to cover our daughters formula but there was nothing to be owed at the time until it was ran through insurance . We never received any other correspondence and now just received a letter from GLA collection stating our account is in collections. This is fraudulent as we were never made aware a balance existed. No calls, no letters showing what we owed after insurance nothing. They have also put this on our BABIES credit report.Business Response
Date: 10/24/2023
GLA has reviewed the account(s) in question. We will be updating the information in our system and will reach out to our client. These accounts have not been reported to anyone's credit. We apologize for the misunderstanding.Initial Complaint
Date:10/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with JEWISH
DOWNTOWN EMERG PHYS and I do not have any contract with GLA Collection Company.Business Response
Date: 10/19/2023
GLA has reviewed the account. The information is correct and the account is due.Customer Answer
Date: 10/20/2023
Complaint: ********
I am rejecting this response because: I am not liable for this debt with Jewish Downtown EMER PHYS, I do not have a contract GLA collection Company, they did not provide me with the original contract as I requested.
Sincerely,
******* ******Business Response
Date: 10/24/2023
GLA has no further information to provide. Please contact our office to discuss.Initial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with UL Health UofL Hospital , I do not have a contract with GLA Collection Co INC they did not provide me with the original contract as requested.Business Response
Date: 07/07/2023
GLA is collecting on behalf of the original creditor. The account information is correct and due. Please contact our office to discuss.Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am liable for this debt with *****, i do not have a contract with GLA COLLECTIONS , they did not not provide me with the original contract as i requestedBusiness Response
Date: 07/05/2023
GLA can not identify the account in question without more information. GLA is a third party debt collector, collecting on behalf of its client.Customer Answer
Date: 07/05/2023
Complaint: ********
I am rejecting this response because: I wantcorrection to my credit report, i demand this account to be removed from my credit report ,I never received any paper and I don't know about this
Sincerely,
**** ***** ****Business Response
Date: 07/10/2023
GLA can not idenify the account inquestion. Please contact our office to discuss.Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with MD4ER, i do not have a contract with GLA COLLECTIONS, they did not provide me with the original contract as I requested.Business Response
Date: 06/26/2023
GLA has reviewed the accounts in question. GLA is collecting on behalf of its client. The account information provided is correct and the accounts are due.Initial Complaint
Date:04/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 13, 2023, a collection account open in 2017 was forcibly added to my credit report and my credit score went down by 70+ points. The current owner of this debt is GLA Collection CO INC. This debt comes from a hospital which I have never been to and this hospital located in a city that I have never resided in. I did not receive any phone calls or mails regarding this collection either. I'm pretty sure GLA Collection CO INC just randomly finds people sharing the similar name as the next victim because I can see there are several dispute comments regarding this debt collection claim.
Information regarding this collection is shown below:
Account Number: ate opened: Jan 11, 2017
Account type: Collection
Status: Collection account. $805 past due as of Mar 2023.
Status updated: Jan 2017
Original creditor: *** ** **** ***** ** ****** ***** *** ********** ** *** ******** **** ******* **** *********** ** ***** ***** ******* ***** ******** * ** *** **** *** ************** *** *** **** ******* ****** ** ******** * I am asking GLA Collection CO INC to delete this ridiculous collection record from all three major credit agencies, including Experian, Transunion and Equifax.
My most recent credit report has been attached to this complaint for reference. And the recording indicating this collection account is on page 12.Business Response
Date: 04/14/2023
GLA has reviewed the account in question. The account has been closed and the trade line requested to be removed. Please allow time for the trade line removal as we have no control as to when the credit bureaus remove items.Customer Answer
Date: 04/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
** ***Initial Complaint
Date:03/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving calls about a bill. Yet when I speak with someone that can't tell me WHO the debt is with or the AMOUNT. I have asked to have something mailed to me so that I can see who the debt is with. I am getting called daily with the same results.Business Response
Date: 03/24/2023
GLA has reviewed this account. Please find attached a statement with details. Please contact our office to discussCustomer Answer
Date: 03/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am appreciative of the BBB to finally get a statement in my hands!!
Sincerely,
***** *******Initial Complaint
Date:03/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began getting contacted by this debt collector about 6 months ago. They are claiming there is a charge for me and they have added it to my credit report as collections. I have disputed this numerous times and they are not doing anything. The charges are for a pediatrics office in a state that I did not live in during the time the charges occurred. I also do not have children and have never been pregnant. I’ve even called the doctors office that they claim the charges are from (********** ********** *********** and they have no charges on file for me.Business Response
Date: 03/09/2023
GLA has reviewed the account in question. We are closing and returning the account to the original creditor. We will request removal of the trade line. Please allow time for the removal to be processed as we have no control as to when credit bureaus process the deletion.Customer Answer
Date: 03/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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