Complaints
This profile includes complaints for Humana, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 294 total complaints in the last 3 years.
- 119 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered items through Humana's over the counter store ********** ********* I had a credit of $75.00. One of the items I ordered was a bath bench with arms. Received wrong item, they will not return or give credit of 40.00 back. According to them, my problem not theirs.Customer Answer
Date: 02/12/2025
Release of information and authorization to speak on my behalf with Humana
Business Response
Date: 02/19/2025
Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
Thank you,Customer Answer
Date: 02/19/2025
Complaint: ********
I am rejecting this response because: I don't agree with what she has said. I placed several calls and did live chat with ****** **** ********* I was told they don't return OTR under any circumstances. They have even changed the site so the bench I ordered is no longer offered and the only way to appeal the order through Humana is by postal mail. By that time it will be past appeal time.
Sincerely,
***** ****************Business Response
Date: 02/21/2025
Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
Thank you,Customer Answer
Date: 02/21/2025
Complaint: ********
I am rejecting this response because: I reached out to ****** **** ******** several times, with no results. I called Humana with no response. For this representee of Humana to now say there has not been an appeal, The issues are with ****** **** ******** not Humana. Humana paid them for delivering the wrong product. Unless Humana controls or owns ****** **** ********, then this needs to be resolved by ****** *****
Sincerely,
***** ****************Customer Answer
Date: 02/25/2025
Complaint: ********
I am rejecting this response because: I reached out to ****** **** ******** several times, with no results. I called Humana with no response. For this representee of Humana to now say there has not been an appeal, The issues are with ****** **** ******** not Humana. Humana paid them for delivering the wrong product. Unless Humana controls or owns ****** **** ********, then this needs to be resolved by ****** *****
Sincerely,
***** ****************Business Response
Date: 02/28/2025
The response has been sent to the member.Customer Answer
Date: 03/05/2025
Complaint: ********
I am rejecting this response because: I reached out to ****** **** ******** several times, with no results. I called Humana with no response. For this representee of Humana to now say there has not been an appeal, The issues are with ****** **** ******** not Humana. Humana paid them for delivering the wrong product. Unless Humana controls or owns ****** **** ********, then this needs to be resolved by ****** *****
Sincerely,
***** ****************Customer Answer
Date: 03/05/2025
Complaint: ********
I am rejecting this response because: I am rejecting this response because: I reached out to ****** **** ******** several times, with no results. I called Humana with no response. For this representee of Humana to now say there has not been an appeal, The issues are with ****** **** ******** not Humana. Humana paid them for delivering the wrong product. Unless Humana controls or owns ****** **** ********, then this needs to be resolved by ****** *****
Sincerely,
***** ****************Business Response
Date: 03/07/2025
Please see our attached response to file # *********Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they changed my plan and is not right. I never asked them to change my plan, so there for they had no right to change anything. They say they sent out information about this but I never received anything, after asking for them to resend this info they said they cant. They dont know what i need, that is why i chose the plan I chose in the first place. After asking several times for help with this no one would help and then they said no manager was available. I need what I had to help get the items I needed each month. No wonder there was such a long hold time because I am sure everyone was calling in to see what was going on with their plan to. They offered this plan to me in the first place to get me to join and then take it away, I BELIEVE THIS WHAT THEY CALL BAIT AND SWITCH. Which is against the LAW.Business Response
Date: 03/05/2025
Please see attached responseCustomer Answer
Date: 03/05/2025
Complaint: ********
I am rejecting this response because:They never sent me any information about anything changing on my plan. If they would of I would not be with them. Why take things away from my plan, there was no need in this. This is not right and I want my plan back the way it was, I was completely satisfied with the plan I had. They just dangled the plan I was on to get me into their company and then changed my plan with out my permission. There was never any notice sent to me about any changes. When I call in, their automated system states a hold time of over an hour to speak with someone, wow I wonder why. You think people call into their company to chat about the weather, NO they are calling in to complain, and now I see why. How dare you change my plan when I was completely happy with what I had. Who does that, choose what I wanted and they apparently agreed to my choice because I chose to be with them. I am very upset with this company and I am sure the other people calling in are too. I have asked for supervisors and managers and of course I get told there isnt any working, I asked for managers to contact me back but of course non can do that. If people ignore your request or to speak with you it usually means they are in the wrong. No one can also tell me who changed my plan with out my permission. A change has to be agreed upon by both sides, not them just choosing what I want and/or need. I say shame on them and I hope God gets them for making people suffer and having to call in time and time again. PUT MY PLAN THE WAY IT WAS AND STOP MESSING WITH PEOPLES CHOICES. Thank you, have a great day and God bless!
Sincerely,
**** ********Business Response
Date: 03/07/2025
Please see attached responseCustomer Answer
Date: 03/10/2025
Complaint: ********
I am rejecting this response because: they have not added anything different. its their way and I dont get anything out of it. They are not changing my plan back and thats not fair, I say shame on this company and I will be seeing what I can do against this company. Shame on picking on people like me the way they are doing. ****** ***** ********* ** **** ****** *** ****! I'd be embarrassed to say I work for this company. They show commercials on TV stating, we care for our customers we stand up for our customers, ID HATE TO SEE IF YOU DIDNT CARE OR DIDNT STAND UP! Where do they get the right to change plans with out contacting the customer, I chose my plan and thats what I wanted and needed they took a lot of stuff off my plan and didnt add anything to it. THIS IS NOT OVER! I CAN GUARANTEE YOU THAT!
Sincerely,
**** ********Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My father passed away July 2, 2021. At that time, I did my best to take over all the bills for my mother, who still is living today. I did not see any Humana cards in my father's or mother's wallet for her prescription drug Medicare Part D plan. I did not see any charges on any credit cards for this plan. The fact that this plan was actively charging my mother via social security deductions was something I recently learned when I did her taxes for 2023 and noticed Part D on her social security tax statement (I did not know what part D was originally). My mother moved shortly after my father's death to my home at **** ******* **** ******* ******** ** ***** from her home in Florida. I don't know if it was the post office's fault, but I never received a single bill from Humana. Nothing was forwarded. I was completely unaware that I had this plan and I was being charged via Social Security. There was a failure to send me a single statement. I did not take advantage of the prescription benefit because I did not know I had it. Also, the monthly rate was severely jacked up to over $100 per month w/o me knowing. This is unfair and I consider it to be fraudulent. I reported to Medicare and have not heard anything about it. Please refund all payments after July 1, 2021 when my father passed. If this is not solved promptly and fairly, I will contact a District Attorney and/or lawyer and seek to file other complaints with appropriate agencies. Thank you for your attention and resolution of this matter.Business Response
Date: 02/17/2025
Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
Thank you,Business Response
Date: 02/17/2025
Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
Thank you,Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
someone in CA Rafael Garcia of *** ******* *** ******** ***** ** ********** is falsely claiming claiming me as a dependent on his medical insurance. I have tried informing Humana multiple times with no results.Business Response
Date: 02/18/2025
See attached response from the company.Initial Complaint
Date:02/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I retired from the Navy on April 30, 2024. I had to sign up for retired healthcare at that time. When I called and signed up with Humana on May 2, 2024, my family and I were in different locations, so I had to sign up for two plans. I was told I had to pay for 3 months upfront and charged $181.50 for my family and $44.49 for myself. On July 19, 2024, after my family joined me in TN, I called to with us all to the same plan. I was again told I had to pay 3 months upfront and charged $88.98. Despite this, $14.83 and $60.50 was pulled from my retirement check for July to cover August for the old plans that I was no longer on. Then $29.66 was pulled from retirement pay August - November, the monthly family rate I was supposed to be on. I paid a total of $508.94 for the year, when I should have only owed $257.01. They need to refund me $251.93. The quoted rates were $14.83/month for select individual and $60.50/month for family prime that I initially had to sign up for and $29.66/month for select family that I switched to on July 19, 2024. I have spoke to multiple people with the business in an attempt to resolve this and still have not been issued a refund and continue to have monthly payments pulled from my retired pay. I last spoke with a supervisor from billing, *******, on December 23, 2024. She told me she would put in a work order for a refund and for an audit of what I have paid. I still haven't received a refund. I did receive a copy of the audit, but it is inaccurate. It has a $24.20 payment and refund for the same amount, that never occurred. I assume this may be just how they documented something. It also stops counting my payments after the payment pulled from my August retirement check. So, it seems they are likely applying the last 3 payments (Sep-Nov) to 2025. Since, I have monthly allotments coming out of my retirement pay, this will just result in overpayment for 2025. I have pay stubs, bank statements, and a recording of my phone call with *******.Customer Answer
Date: 02/04/2025
I attached the form for authorizing representation here and emailed it to **** as well. Additionally, I did receive a refund check today, in the amount of $114.36. This is still short of what they owe. I believe they owe me $257.01, based on the payments I can prove I have made, the rates they quoted, and how they told me they calculate partial month premiums.Business Response
Date: 03/13/2025
See attached response from the business.Customer Answer
Date: 03/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not have Humana insurance. For some reason, Humana has been billing me every month since 2020. I have called over and over and every single time they tell me they cannot find an account under my information and confirm that I do not actually have an account with Humana. They always say that I don’t have insurance with them and they will stop billing me and that they will refund me for the last 4 years but they never do. It’s been 4 years and I’m exhausted and I am considering filing a lawsuit against Humana.Business Response
Date: 02/11/2025
See attached response from the company.Initial Complaint
Date:01/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Humana refuses to take my address off their mailing list. The mailings are addressed to someone who doesn't live here. I first contacted them on 10/3/24 requesting that my address be removed. I've received at least 5 mailings so far, including one yesterday.
Hopefully, I have the right company. There wasn't an exact match, but the return address is:
Humana
**** *** ***** *********** ** **********Business Response
Date: 02/07/2025
please see attached.Customer Answer
Date: 02/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Fairview Southdale Hospital emergency 8/11/24 for pain in my knee. My copay is $135. I am now receiving past due bills stating I owe $241.00! The hospital billed me $529.00 for installing a "Long Leg Splint", They did not have the correct size. They installed a "Large" which was way too large, overlapping, pinching and binding with the folds cutting off the circulation etc. I had to remove it. They would not let me return it. A bill was received from another company which I called them and they also said I could not return and said it would go to collection if I did not pay. Someone has been leaving messages on my closed caption phone that is 600 miles away as I am out of state for medical reasons and was just relayed by a neighbor. I have called that person from Humana and that person never calls me back..**** @ ************ ******* was also a number left by him. There is nothing we can find regarding our online account documents concerning this issue. Can not get a human being on Chat line and both hearing aids are in Kansas City for repair for another 2 weeks!
My total bill should be $135. Not $241.80. Plus, I should not been forced to pay for the wrong size brace that was useless and should be refunded the amount that I was forced to pay.Business Response
Date: 02/05/2025
Please see attached responseInitial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have Humana Health Care insurance in 2024. One of the benefits is if you log your activity as I did, you have an option to select gift cards which I did. The gift cards reach a total of $170.00 if you take care of yourself as I do. This has to be done ever quester for a total of 4 quarters. I did exactly that, not just ever quarter but also sent an email to ******************** which I do have copies of the email sent at ever quarter which is more than what I had to do. I did call 12/30/2024 which is required and did under the Go 365 plan. I called back to see if I was able to change my selection of gift card and when I did the woman spoke very poor English as I left my number for a supervisor to call back which never happened. I did call back again and was told there was no log number that the person on 12/30/2024 was supposed to give me, that didn't.
So, now I'm being told that I will not receive the gift cards that Humana offers which again are $170.00. I have ever quarter email as proof. I hope this complaint will resolve this issue.Business Response
Date: 02/05/2025
Please see our attached response.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached document
***** **** ** *** *** **** * *** *** ********* ********
*****************************************************Business Response
Date: 03/05/2025
Please see attached response.
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