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Business Profile

Key Control Systems

Car Keys Express/iKeyless

Reviews

This profile includes reviews for Car Keys Express/iKeyless's headquarters and its corporate-owned locations. To view all corporate locations, see

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Car Keys Express/iKeyless has 2 locations, listed below.

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    Customer Review Ratings

    2.27/5 stars

    Average of 56 Customer Reviews

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    Review Details

    • Review fromJay T

      Date: 06/26/2025

      1 star
      I spent $400 on a Lexus key in April 2025, and still did not have the key by the end of June. The tech tried several times to program a key which he couldn't figure out, then after another 2 weeks of hearing nothing I call the company and they say they can't get a key for the vehicle. What a waste of 2 months on this thing. Seriously just go to the dealer for a key, these guys are a joke.
    • Review fromNicole P

      Date: 06/20/2025

      1 star
      CKE through Costco sounds great unless they have to order your key fob. Customer service and communication from them is horrible. I was sent an email that it was back ordered and it would be cancelled and to get refund. My return email asked if I could be out on a list for when it was back in stock. I was told to contact juilanne the Costco rep in charge. I emailed her, response a week later was that it went to “spam”. I emailed her again and got no response. I called customer service and I was given the NV rep number to contact. I left message and text. No response after a week, I called customer service, they connect me to the rep, last interaction with them was that the fob was back in stock and to text my info to the Las Vegas rep and they will send tracking info. It has been 2 weeks, no tracking info received yet. Now I am wondering if CKE is real or scam. I try to stay out of Costco and prefer online ordering but I am hoping they refund the $269 since it has been about 2 months since I ordered it and maybe they will listen to my experience. I see others have had similar issues and maybe they stop promoting them
    • Review fromJonathan M

      Date: 05/08/2025

      1 star
      This is a scam. Product is extremely cheap and did not work as advertised. Instructions were for a different vehicle. Costumer service does not answer the phone or respond to emails. When I actually was able to reach someone, they did send me instructions on how to return the product. I returned it via UPS at a cost to me of $14. I got confirmation of delivery from UPS. I never received a refund and am currently trying yet again to reach them for explanation. At this point, I’m not sure if I’ll get my $110 back.
    • Review fromRene C

      Date: 03/31/2025

      1 star
      Bought a key from them when they were at ******. I was assured that I just needed to call the van number and they will come on Monday or Tuesday to make the key for me. The key took 1 month to arrive at my home. After that, I called the van and main number multiple times for 2 weeks, and kept on leaving messages. The main number returned my call, but they also were only able to leave a message with the van that was supposed to cut my key. They have no other way of getting in touch withe van or making an appointment for me. Now, I'm onto 3 weeks of waiting for a call back from the van. Still no key or even an appointment made 1.5 months after purchasing a key! The worst customer service ever!
    • Review fromandrew L

      Date: 03/28/2025

      1 star

      andrew L

      Date: 03/28/2025

      Would give less. A zero. Showed them pic of title. I think they are incompetent

      Car Keys Express/iKeyless

      Date: 05/12/2025

      Hello! I'm sorry you are unhappy with your experience with us. Can you please provide some more context for the review? Thank you.
    • Review fromWill B

      Date: 12/30/2024

      1 star

      Will B

      Date: 12/30/2024

      One of my worst shopping experiences ever. They are incompetent and unhelpful when you discover their incompetence. I paid my $99 at a kiosk in Costco. After two weeks, no key had yet arrived. I contacted them and it turned out the order was made, but they had no contact info for me. I had entered all the info on the iPad when I was at the kiosk, so clearly they messed something up in submitting the information. I added my info to the order, and it took another week or more to arrive at my house. When I brought it in to be programmed, he said he couldn't get it programmed. The bag that they had sent me with what was supposed to be a new key fob had the word "Damaged" written on it. They had sent me a damaged, not fresh fob! Now it is two weeks later and I am still waiting for a fob to arrive. They have been completely unhelpful in my requests for a discount or expedited shipping for all my time and energy chasing this problem down, even belligerent at times. DO NOT BUY FROM THEM!!!

      Car Keys Express/iKeyless

      Date: 01/09/2025

      Hi Will. I am so sorry you had this experience with us. I would like to help. Please email me at [email protected]. Thank you.
    • Review fromWILLIE S.

      Date: 10/23/2024

      2 stars

      WILLIE S.

      Date: 10/23/2024

      TERRIBLE SERVICE I PURCHASED KEY FOB AUGUST 31 2024 GOT A FOB TWO WEEKS LATER AND TOLD TO CALL WHEN I RECEIVE THE FOB IN THE MAIL AND I DID.CAR KEYS EXPRESS GIVE ME A DATE LOCATION WHERE THEY WOULD BE WHICH IS SAMS CLUB WHEN I WENT TO THE LOCATION I WAS TOLD THE KEY WASN'T UNLOCKED SO CAR KEY EXPRESS SENT THE KEY FOB BACK AND I HAD TO DO THE PROCESS OVER AGAIN.TWO WEEK LATER I RECEIVED THE KEY FOB AND CALLED CAR KEYS EXPRESS TO GET A DATE AND LOCATION FOR THE NEAREST SAMS CAR KEYS EXPRESS GIVE A DATE 10/7/2024,10/7/2024 I CALLED THEY SAID WASN'T GOING TO BE NEAR MY LOCATION .THE LOCATION THEY HAD WAS ONE HOURS AND MINUTES AWAY THE FOLLOWING WEEK THEY'RE BE NEAR ME 10/14 AT 11AM . I SHOWED UP AT THE NEAREST LOCATION THE TECH TOLD ME HE WAS UNSURE ABOUT PROGRAMMING A KEY FOB FOR A 2010 GENESIS .THE TECH ASKED ME DID I GET A CODE AND IF I DIDNT CALL THE DEALERSHIP I TOLD THE TECH THATS AGAINST TO CODE OVER THE PHONE THE OWNER IS REQUIRED TO SHOW PROOF OF OWNERSHIP.THIS IS MISLEADING INFORMATION A KEY PROGRAMMER IS SUPPOSE TO KNOW THIS OR THEY SHOULDN'T BE IN BUSINESS

      Car Keys Express/iKeyless

      Date: 11/22/2024

      I am so sorry you had this trouble! Were you able to get a full refund from Sam's Club? Also, please email me directly at [email protected]. I'd like to look into this.
    • Review fromChris T

      Date: 10/10/2024

      1 star

      Chris T

      Date: 10/10/2024

      The programmer worked great but DO NOT use their cutting key by pictures service. They sent me a key that wouldn't open the doors and trunk and ruined my ignition tumbler because it turned so hard. The key looked nothing like the picture and they told me they cut the key per the original key, but that cannot be true because it wouldn't open doors or trunk. They were not willing to send me a blank key so I could have it cut myself either. Don't waste your money. Just go to the dealer. It's more money but it will be right the first time.

      Car Keys Express/iKeyless

      Date: 11/22/2024

      I am so sorry you had trouble with us! What is your order number. I'd love to help!
    • Review fromDean H

      Date: 10/08/2024

      1 star

      Dean H

      Date: 10/08/2024

      I'm very disappointed with Car Keys Express. They sent me the wrong key initially, so I couldn't pair it. They sent me another key. Again, it was the wrong key that couldn't be paired. When you call them, there's the option of pressing start and they will call you back. BUT THEY NEVER DO! So you have to stay on the line. Whenever they transfer you to someone else, you get lost in the system and have to wait on the line while listening to their obnoxious music. I'm asking for a refund. I doubt that they will actually issue it.

      Car Keys Express/iKeyless

      Date: 10/11/2024

      Hello Dean! I am so sorry you had a bad experience with us. Do you have your order number? I will be more than happy to get this fixed for you!
    • Review fromDustin C

      Date: 10/08/2024

      1 star

      Dustin C

      Date: 10/08/2024

      The tech guy that came out was an *******! Very rude, had to call the police, wouldn’t give his name, wouldn’t make the key. Said he was t doing **** and not paying **** back laughed and hung up! The worst encounter I’ve ever had with a tech of any form. Would put his name but he refused to give his name.

      Car Keys Express/iKeyless

      Date: 10/11/2024

      Hi Dustin. I am sorry you had a bad experience. This sounds unlike anything our company would do. Do you have your order number? You said the tech came out, but then you said he hung up so I just want to make sure I have the whole story looking into this and getting it taken care of for you!

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