Complaints
This profile includes complaints for Taco Bell's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 513 total complaints in the last 3 years.
- 169 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered food through the mobile app on Dec. 6, 2022. The restaurant was not able to fulfill my order due to an issue with their equipment that night. I was told the only way I could get refunded was by contacting taco bell because there was nothing the employees at the store could do. I have called, sent emails, and DMs on ******* over the course of nearly a month and while the person I spoke to on the phone said she processed the refund, I have still not received the money back on my card. It has been 3 weeks. My subsequent attempts to reach Taco Bell have resulted in radio silence. I want a full refund of my order that I never received ($11 even). I will NEVER order through the taco bell app ever again after this.
Business Response
Date: 01/06/2023
Thank you. This customer has been
recovered.Customer Answer
Date: 01/10/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me. Taco Bell did refund as they said they would.
Regards,
******* ******
Initial Complaint
Date:12/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/23/2022 I went to taco bell drive-through and ordered 4 beef burrito supreme and 1 soft taco party pk. The cost was $39.59. This was at 12:55:19 p.m. I went home, my husband and I ate some of the tacos. Later that evening we were eating our burritos and I was about a third through mine when I took a bite and out came a very long Hair. I called taco bell and talked to a manager. She said she would ask around to try to find out what happened. This was around 9:10p.m. I said no I wanted a refund, she said oh, you want to replace the burritos, I said no I was not going to eat there again, I wanted a refund. She said ok, but you have to do it now, the same day it happened. I said no, it was already near 9:30p.m. now and I was not coming back out at that time. She said I had to do it then. I said that was a crock and hung up the phone. I did not receive an apology or anything. I feel this was poorly handled by a manager. She did ask if I had a receipt and I said yes. I also said I would go over her head. She did not seem to be concerned about a hair in a customer's food. I also told her my husband and I order out from there often. Never again. I threw the food in the trash. It was order number ******. I AM VERY DISAPPOINTED THAT THIS EVEN HAPPENED.Business Response
Date: 01/11/2023
Thank you. This customer’s issue is
resolved.Customer Answer
Date: 01/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ********
Initial Complaint
Date:12/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in reference to two transactions; *********** for $15.48 and #992167(T2) for $20.42 which were both electronically ordered for store **** ******** ***** *** ********* SC 29209. Both orders had similar issues while being ordered weeks apart. On T1, Doritos Cheesy Gordita Crunch (x2) were not available and substitutes were handed out without consent or confirmation. There were no large drinks available and a substitute was handed out without consent or confirmation. The 7 Layer Nacho Fries were cold after leaving the premises and were presented terribly unlike what marketing suggests. On T2, Doritos Cheesy Gordita Crunch (x2) were not available and substitutes were handed out without consent or confirmation. There were no large drinks available and a substitute was handed out without consent or confirmation. The 7 Layer Nacho Fries were cold after leaving the premises and were presented terribly unlike what marketing suggests. On both occasions, supervisors and staff from the location informed me that there was nothing they could do when challenged with a refund or reduction in price. I was directed to the mobile app to submit a complaint to the company. Both complaints were made within days of ordering. I have not been contacted by anyone from the company regarding these. I attempted to phone the customer service number located on the company's website but was unsuccessful due to the phone hanging up. When I managed to speak with someone, they were unable to provide any information and that I would be contacted by someone eventually. I attempted to submit the charge as fraudulent to my financial institution, however, since the charge had already been posted there was little they could do.Business Response
Date: 01/05/2023
Thank you. This issue has been
resolved.Initial Complaint
Date:12/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 6th we placed a mobile order at the local Taco Bell. The order specifically said NO cheese on my three tacos as I can not have dairy., My ******** asked again at the window to be sure the order was correct and they said it was, Upon arriving home we came to find out the order was NOT made correctly, I paid extra for extra meat and the taco had a very small amount of meat with a LOT of melted cheese in it. I returned to the store and gave the food back and told them I wanted a refund instead of a replacement, The manager told me she could not refund me because it was a mobile orde, We tried calling the number we tried contacting them *** ******** *** ******* *nd it has now been 11 days and they still have not refunded the money to my card or responded. SO they have the returned food AND my money,Business Response
Date: 01/05/2023
Thank
you. This customer has been recovered.Customer Answer
Date: 01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** *********
Initial Complaint
Date:12/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged twice for one meal. I had purchased a box meal and when I looked at bank statement they charged me twice. I told the restaurant and they told me they couldn’t do anything. I contacted Taco Bell directly on Nov 18 but no one has gotten back to me. This was at the Forest Park, GA location.Business Response
Date: 01/05/2023
Thank
you. This customer’s issue is resolved.Customer Answer
Date: 01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ******
Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12-08-2022 I placed a mobile order for $20.45 worth of food to store # ****** ** ******, DE. I received a text confirmation on my phone that the order was received. Upon arrival to the parking lot I marked that I had arrived in the mobile app. A few minutes later I received a text that my order was ready & to come to the counter. Once at the counter I waited 10 minutes before asking the cashier if my order was in fact ready. She looked up my name & said an order had never been received. I told her I did place the order in the mobile app & that I received several text messages to confirm this. She asked for the order number but when I looked in the app there was nothing under the order tab showing when there should have been. I looked at my bank account & I was indeed charged for this food. I asked the cashier if she could honor my order anyway since my daughter & I were very hungry & had a busy day. She said she could not do anything to help & that I would need to dispute the charge with my bank. I asked for the manager & low behold, she WAS the manager. My daughter & I were still very hungry so we did place an order there at the counter for food. 30 minutes from the time my mobile app order was supposed to be ready we were finally eating our "fast food" As a result I am now out over $40 for food which is difficult since I am a single mother & its Christmas time so funds are lower than usual. I contacted customer service as I was eating my food & was promised a refund but that has yet to happen. I no longer trust the Taco Bell App & fear I will never get my refund or response from the complaint I submitted on their website after reading complaints here on BBB. I would like to receive a full refund of both orders & a gift card (which I won't be using in the app upon reading all the other complaints) since we do still enjoy eating Taco Bell from time to time.Business Response
Date: 01/06/2023
Thank you. This customer’s issue is
resolved.Customer Answer
Date: 01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Taco Bell did issue a refund which would have sufficed at the time of the incident. I was made to jump through hoops to get my money back from an error on part of Taco Bell. I deserve money or a gift card for the time it took and all the different ways I had to reach out to Taco Bell before they finally did the bare minimum.
Regards,
******** *******Initial Complaint
Date:11/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/22 I ordered food through the Taco Bell app for delivery. The food never arrived. Taco Bell never sent any form of notification stating that my order could not or would not be delivered, but they had no problem charging my card for the order. Multiple attempts to communicate with Taco Bell we're met with no response, as their customer service department had been closed days early for Thanksgiving. If Taco Bell is offering a delivery service then they need to provide support as well, or discontinue the service.Business Response
Date: 12/06/2022
Thank
you. This issue has been resolved.Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Absolutely NOTHING has been done to resolve this issue. Nobody from Taco Bell has even bothered to reach out with an apology! I had to call their customer service department and the only response was that nobody had contacted me because I didn't ASK for a reply in any of my messages. On what planet does that constitute as a resolution?
Regards,
**** ******Business Response
Date: 12/22/2022
Thank
you. This customer has been recovered.Customer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* *nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.What is "recovered" supposed to mean? Not one person has attempted to reach out to me to resolve my complaint or to fix the problem that caused it. Responses like this from Taco Bell just prove that they don't care about their customers at all.
Regards,
**** ******Business Response
Date: 01/05/2023
Thank you. This customer has been
recovered.Customer Answer
Date: 01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have definitely not been "recovered" whatever that is supposed to mean. Taco Bell has made absolutely no attempt to resolve this issue, and has not made a single attempt to reach out to me.
Regards,
**** ******Business Response
Date: 01/26/2023
Thank you. The customer was contacted and this issue has been resolved.Customer Answer
Date: 01/27/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint I*** ******* and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Though it took several months, someone from Taco Bell has finally reached out to me to apologize and offer an explanation. They informed me that they were working on removing the option of delivery from the app in my area due to the inconsistency of driver availability. I was also told I would receive some coupons for my inconvenience and I am still awaiting receipt of those.
Regards,
**** ******
Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase on their mobile app on 10/4 for $10.80. I paid using two gift cards, as one had low funds. This second gift card was then charged an extra $10.80.
I contacted their digital support to get this fixed, and I was told to provide proof of this double charge. I then contacted their gift card department to ask for a transcript of this double charge, but they could not provide it and sent me to customer support. Customer support told me they would get this double charge fixed within two to three business days and it has been over nine. I called gift card support again this morning to get the transcript by asking for a supervisor. The supervisor then told me they still can't give me this transcript of my gift card, but they will make a ticket to get this refunded in three to four business days.
I'm no longer waiting for them to not fix this double charge that happened entirely on their end yet they expect me to somehow prove it happened on their end. The attached picture is a screenshot of the real purchase I made on 10/4. The gift card that was double charged is the one ending in ****. The e-mail account I use the app on is ***************.Business Response
Date: 10/26/2022
Thank you. This customer has been recovered.Customer Answer
Date: 10/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10-13-22 at about 11:30 a.m. (start of lunch) I went to this location for my lunch. I ordered at the kiosk and specified it was for "dine-in." I was given an improper order. I asked for taco sauce and the staff told me to get it from the customer service area. I had to tell them they DID NOT FILL IT AND IT WAS EMPTY!!! (This is the start of lunch, when it should have been full.) Upon handing me a bag I was expelled by the supervisor, a young woman in her teens or early 20's. I stated I was disappointed. She said "people didn't show up for work." That isn't my problem. Letting me eat in the dining room was part of the contract I made at the kiosk. The supervisor has NO CRITICAL THINKING SKILLS. She didn't realize that if given the correct order, I require no further service to eat in the dining room. This was insulting and more than reprehensible. The supervisor refused to provide me with my receipt upon demand.
I went to **** * **** *** ************* ** again. This time a girlfriend had her order messed up and another was inside, but the staff locked her in. I could not get in to have my lunch with them. The 1st said her order was messed up. The one inside came outside when we couldn't get in, told us the staff was "funny" and putting everyone out! I have been to this store several times when they are locked during lunch hours. Why don't you close this location if you will not be open and your staff sucks?
Business Response
Date: 10/20/2022
Thank you. This customer has been recovered.Customer Answer
Date: 10/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
* ********
Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a follow up to complaint ********, which resulted in no response from Taco Bell, so I am trying a new location in an attempt to resolve. I have had multiple issues with using gift cards on the mobile app. For some reason, when attempting to use multiple gift cards (or a gift card then credit card) when placing an order (when the order amount exceeds the remaining balance on one of the gift cards), the order does not process, so it apparently is not placed, but it clears out the remaining balance on the gift card that would have been zeroed out had the order successfully completed. This has happened at least 3 different times on 3 different gift cards. I have contacted Taco Bell customer service multiple times with no response. When this first occurred, I showed the local store what happened and that Taco Bell customer service had not responded. Upon my request, they went ahead and compensated by giving me some food for the amount that was lost on the gift card. However, since this has happened again, more recently, on 2 different cards, I don't feel it is fair to the store to keep asking them to compensate me with food for the amount that has been lost. I would like for Taco Bell to send me a gift card or otherwise account for the amounts that were lost on these orders that did not go through but removed the remaining balance on my gift cards. Both gift cards in question, were originally $100 gift cards. One card had transactions totaling $94.82 ($15.54 on 6/4, $10.24 on 6/7, $15.69 on 6/10 & 6/18, $22.01 on 6/29, $15.65 on 7/12) with a remaining balance of $5.18 when an order for $5.40 did not go through. The other card had a remaining balance of $6.54 when an order did not go through on 5/24, so the amount between the 2 gift cards that I am requesting is $11.72. I have screenshots showing this information and can send them as necessary.Business Response
Date: 10/12/2022
Thank you. This has been resolved with the customer.Customer Answer
Date: 10/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
The business reached out to me and resolved the issue. Thank you for your assistance.
*** *****
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