Complaints

This profile includes complaints for Family Allergy & Asthma's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Family Allergy & Asthma

  9800 Shelbyville Rd Ste 220 Louisville, KY 40223-5440

• 

  Family Allergy & Asthma

  15 Village Plz Ste A Shelbyville, KY 40065-1745

• 

  Family Allergy & Asthma

  1700 Old Bluegrass Ave Ste 400 Louisville, KY 40215-1176

• 

  Family Allergy & Asthma

  2312 Kentucky Ave Paducah, KY 42003-3244

• 

  Family Allergy & Asthma

  1401 Veterans Pkwy Ste 500 Clarksville, IN 47129-8729

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my son in for allergy testing to the local office of Asthma and Allergy Associates of Florida on 10/11/24. It was the office that his previous allergist, whom he had been seeing for over 10 years had recently transferred to. When making the appointment I also came to find out that she no longer worked there (I am now connecting the dots). Rather than continue to do my homework on this location or to find her, I made what I now realize was a huge mistake by just moving forward with the appointment they gave me. The particular doctor we saw provided adequate service and suggested they perform scratch tests, which we had done many times prior, so we felt comfortable in moving forward, not just for his physical reaction, but also regarding costs as we had never had any issues with our previous allergist’s billing.
  
  Sometime in the recent past, Asthma and Allergy Associates of Florida was bought out by a national company called Family Allergy & Asthma (FA&A) (connecting the dots again). Unfortunately, as I am seeing now on the BBB website and throughout the internet, FA&A apparently has a business model of fraudulently charging patients for either services they did not provide or for charges beyond what they have contractually agreed to with the insurance companies. I have spoken to Robyn at FA&A countless times as well as to others regarding the charges they claim are still owed. On 3 occasions I have even gotten a representative from the insurance company on the line with them to explain to them the coverages and what was covered and what was not as well as what they were allowed to charge. I have also tried to speak to a supervisor, to which I have received a resounding NO as their “policy” does not allow a customer to speak to a supervisor, but rather they can only create a “ticket” to be reviewed at some point in the future and someone from management will respond (its been 41 days). I have much, much more to say but I have ran out of space.

  Customer Answer

  Date: 05/21/2025

  **** *********** ***** ***** *** 
  *********** **

  Business Response

  Date: 06/24/2025

  We are in receipt of the complaint filed by **** ******** We
  apologize for any inconvenience experienced by the patient as we strive to
  provide excellent customer service for all our patients. Upon review, the claim
  was re-processed in December of 2024 leaving the balance to patient responsibility,
  which the patient had already paid at the time of service. There was a delay in
  which the payment and remittance being sent to the correct department for
  adjustment to the patient’s account. The credit card that was charged for the
  original balance has since been refunded back to the patient. Due to the delay for payment and remittance it was past statute for processing. A request for a new remittance and payment has
  been submitted to insurance and was advised to allow 10 business
  days for this to reflect on the patient’s account. If the patient has any
  additional questions or concerns, we ask them to reach out to the billing
  department.  Thank you. 

  Customer Answer

  Date: 06/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never write bad reviews because I believe most people are doing their best, but I truly regret coming to Family Allergy & Asthma. They rescheduled me to a different location last minute, not the location near my house, and then *** ******* talked over me and was clearly not listening to me during my appointment. I felt totally overlooked. I was told over the phone that the initial appointment would cost $300 and that if I got more treatment it could cost more. I agreed to the $300 and paid for the initial appointment. I then got a bill for an an extra $550 that I did not agree to. I was also never provided a copy of anything I signed that day, and I was asked to blindly sign on a signature block with no visible document. I called billing and they said there's nothing they would do about this bill because I had technically agreed to further charges and given a card on file. I'm cash pay (no insurance) so I expected much better disclosure about cost than this. Over $850 they're now billing me to do some scratch tests for allergies. This is insane and should be illegal. I'm so frustrated, stressed, and overwhelmed to be getting a bill like this that I did not agree to. Please help me get this dropped.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against [Family Allergy & Asthma Clinic ****** ********* ] regarding excessive billing practices and unsatisfactory medical treatment for my allergy condition.
  
  In [ First appointment January 17 2025, Second Appointment Allergy shot February 11 2025 Third appointment March 11 2025]sought treatment for my allergies at the aforementioned clinic. I attended a total of three appointments:
  
  1. First appointment: Initial evaluation and consultation
  2. Second appointment: Administration of my first allergy shot
  3. Third appointment: Follow-up to report adverse reaction and discontinue treatment
  
  The treatment plan presented to me involved a series of allergy shots, scheduled 1-2 times per week. However, after receiving my first injection, I experienced a severe adverse reaction that included a massive headache that lasted for two days. This reaction was significant enough that I made the decision to discontinue the treatment during my third appointment.
  
  Despite the treatment being unsuccessful and causing additional medical distress, I have been billed $865 for these services. My insurance has covered a portion which I'm left with $865 and I have already paid $75 in copays for each appointment which should have covered the initial consultation and the injection appointment according to my insurance plan.
  
  I find these charges to be grossly inflated, especially considering:
  
  1. The treatment was not only ineffective but resulted in adverse reactions that caused me additional suffering
  2. I only received one injection out of the planned series
  3. The clinic failed to provide any resolution for my allergy issues
  4. The experience has left me traumatized regarding future allergy treatments
  
  I have made multiple attempts to resolve this billing issue directly with the clinic's billing department, but have received no satisfactory response or resolution. I believe these billing practices are unethical.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to this office from ****** *** to see if I had any allergies that were causing health issues. They set me an appointment for Wednesday , 08/21/2024 at 08:00AM with *** ********. They performed over 20 scratch tests on my back and when the doctor returned she said that all of they were inconclusive and asked if I have stopped taking any allergy pills for at least 2 weeks in which I replied no because I wouldn't be able to go 2 weeks without my allergy pills and that i was never informed i would have to go 2 weeks and I would of never came to this office if I had been informed that I needed to. She said she would have me go for blood tests instead. I then revieved a bill for $373.86 for new patient and the scratch tests, neither of which I would have if I have been told I would need to wait 2 weeks. I have called, left messages since 10/9/24 in which I have been given the run around and told the bill would be put on hold as they investigated. I was told by 5 different people that they would call me back in which only one did from billing to tell me tjey coukdnt help me and I would need to talk to the office that this occurred, when I call the office, they refer me back to billing. The last I spoke they said they would send my request higher up and get back to me, that was on 12/16/24. I have emailed all available email addresses and none have responded, even one of the phone numbers in their site is disconnected. I have recently recieved a new bill saying I am past due and at risk of being placed in collections so I had no choice but to set up a payment plan today. I have tried to call the office again and no one answers for the office, appointments or billing. The front desk was not helpful at all when I went in and had an attitude. Please help!

  Business Response

  Date: 01/06/2025

  We are in receipt of the complaint filed by the patient on 1/2/2025
  and have thoroughly reviewed her concern. Family Allergy and Asthma (FAA)
  apologizes for any inconvenience experienced by the patient as we strive to
  provide excellent customer service. Upon review, it was confirmed communication
  to stop the medication was advised at the time of scheduling, as well as a text
  message appointment reminder, and the paperwork sent to the patient via email. Billing
  has been deemed appropriate. Should the patient have any additional questions
  or concerns, we request they reach out to a member of management at FAA at ***** ********. Thank you.  

  Customer Answer

  Date: 01/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The text appointment reminder was only to remind me of the appointment, nothing about medications. The email I recieved stated to check the site on which medications to stop taking and what days to stop taking them. This site showed the one I was taking would need to be 5 days of not taking, not the 2 weeks the doctor informed me while at the appointment after the scratch tests were performed. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company "Family allergy & asthma-Dupont" try to charge me no show fee 75 dollars
  the story is back to Sep and I did have appointment Sep but for some reason I cant going to.
  I did called to cancel and they didnt mention about the no show fee.
  Oct I call again to request have appointment they did told me will need to show up will have no show fee. I answered i will be there next day and I did show up.
  after that they try to charge me 75 dollars no show fee from Sep.
  I didnt sign and know the no show fee until Oct sign the paper work.
  I did contact the people there but they just kick the ball from nurse to billing. than noone answered.
  after I follow up and got someone but they said will have to call me back but for few weeks still noone call back.
  Nov I try to reach them by email and i got someone answer will call me.
  and AT 11/13 I did got they call me but they still think that 75 need to be charge.
  I explain I am even not the patient there yet. they answered no have to be patient they still can charge.
  that is just not make sence.

  Business Response

  Date: 11/27/2024

  We are in receipt of a complaint filed by the patient on 11/14/2024
  and have thoroughly reviewed the concern. Family Allergy and Asthma (FAA)
  apologizes for any inconvenience experienced by the patient as we strive to
  provide excellent customer service to all of our patients. In order to
  accommodate our patients, FAA charges a fee for any missed or cancelled
  appointments within 24 hours. Upon review, it appears a text message was sent
  to the complainant prior to the original scheduled appointment advising that
  cancelling of the appointment may be subject to a fee. On 10/16/2024 a
  statement was sent reflecting the balance of the fee for the cancelation. If
  the patient has additional questions, please contact ***** ********* 

  Customer Answer

  Date: 11/27/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response

  According your said 10/26/24 i already checked my text or letter. i didnt receive any "statement" and like i said i "AGREE" the cancel fee is when the time I sign the document.

  you can go back to check what is the date I sign the Document which is Oct.  and you charge the Sep. I am NOT the patient at that time.  is not make sense.

  You also got my all information at Oct and want to charge me Sep.

  again I request the $75 fee should be cancel and I dont mind to keep good relationship with the company and back to be the patient.

  it is really not fair for a patient try so hard to communication with the big company and treat a patient like this.

  I already reach few people and have same old answer. 

  If you are sincere and want to solve the problem. Please contact me. 

  if not.  i request the company send that "statement" and also the "agreement" to me.
  

  **********
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for allergy Shot to be made which cost $1200 I called several times asking when they would be ready with no response back. They even admitted it that they did not call me when they were ready. Shots now have expired. And they want me to pay $1200 again. Which is wrong.

  Business Response

  Date: 09/12/2024

  We are in receipt of the complaint filed by the patient,
  ***** ***** on 9/10/2024 and have thoroughly reviewed his concern. Family
  Allergy and Asthma (FAA) apologizes for any inconvenience experienced by the
  patient as we strive to provide excellent customer service. Upon review, the
  vials finished processing on 6/29/2022. It does not appear that a staff member
  reached out to the patient to inform that the vials arrived until 9/22/2022 in
  which the patient advised he would call back to reschedule an appointment.
  There were no return calls after that point from the patient and the vials were
  discarded on 6/21/2023. The patient called in on 6/18/2024 to request an
  appointment for 7/22/2024 and wished to start therapy. While we apologize for
  the delay in response to inform the patient of the vials being ready, a staff
  member had reached out to schedule the patient for an appointment. With no
  communication received for over a year and with the vials being expired, we are
  unable to issue a refund to the patient for the expired vials.  We understand the frustration and
  inconvenience financially this has caused, however, should the patient wish to
  start therapy again, charges would be applied for the new vials.  Additionally, training and education will be
  administered to staff members to ensure patients are notified in a timely
  manner. Should the patient have any additional questions or concerns, we
  request he reach out to a member of management at FAA at ***** ******** *** ****.
  Thank you.  

  Customer Answer

  Date: 09/13/2024

  Give me a refund. Then I called several times asking about my shots. They admitted they did not communicate that they were ready. This is a scam! And I will file fraud with my bank. I work in a very heavily customer care field and if I did not communicate I would have repercussions. Just asking them to do the right thing and make the shots again. This is for my health. 

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/05/24 I had allergy testing performed. It was recommended I go on allergy shots but I said I would like to see the cost with my insurance first. On 04/09/24 I received an email of the costs but still had no contact w/ business if I wanted to proceed. On 04/16/24 I received a text that my "vials are ready." I called that same day & spoke to someone in the billing dept. They confirmed that they saw where I didn't consent & I would get a call back. I received no call back. On 04/24 I went to the location I was tested at & explained what happened. They claimed the person who I would need to speak to would not be in until 04/25 but I would get a call back then. I left my business card. No call back was made. I called the billing dept again on 04/29 & spoke to Tracy. She explained that a mgr would have to handle this but I would get a call back later today if not then tomorrow. No call back was made. On 04/30 I called the billing dept & left a VM. I then proceeded to call the main line to the billing dept a couple more times b/t 10:22-10:28 AM to try to reach someone. It went straight to a VM for the billing dept. I called ****** on 04/30 & a conference call was made w/ me & the ****** rep trying to reach the billing dept. This rep tried for 28 minutes & finally left a vm on my behalf & theirs. No return call was made to me or ******. I received a bill in the mail w/ multiple claims from Family Allergy to ****** for these vials made after my numerous attempts to reach the billing dept. These calls were neglected & the billing dept ignored the notes in their system of the error but still continued to bill ******. On 05/09 I received a call back from the mgr of the billing dept acknowledging the error of the vials being made & they are reversing the charges. I explained my frustration & requested a discount on my allergy testing bill due to the high volume of time I have waisted & the high frustration from THEIR ERROR. She denied my request.

  Business Response

  Date: 05/14/2024

  We are in receipt of the complaint filed by the patient, ****** ********** on 5/13/2024 and have thoroughly reviewed her concern. Family
  Allergy and Asthma (FAA) apologizes for any inconvenience experienced by the
  patient as we strive to provide excellent customer service. Upon review, we
  found the vials were made and billed to you in error. A member of management spoke
  with her and has reversed the charges to reflect the correct balance.  We understand the frustration of the patient
  during this time; however, FAA has rectified the error and at this time no
  additional adjustments will be made. Should the patient have any additional
  questions or concerns, we request she reach out to a member of management at
  FAA at ***** ******** *** ***** Thank you.  

  Customer Answer

  Date: 05/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I spent multiple days trying to resolve this and my calls and also calls from my insurance company were never returned until days later. A lack of carelessness, responsibility, integrity, and urgency took place here and I would like this case noted for future patients to see on BBB. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29, I requested a medical records transfer from Family Allergy and Asthma. I asked that my records be sent to ******* ******** ** *********. I sent this request via fax. These records have never been received by ******* ********. I called Family allergy on 10/24 and I was told the records were sent on 10/3. ******* ******** has sent three records requests since 10/31 and has not received my records. As of today 11/8, ******* ******** still has not received my records. It has been 40 days since my initial request.
  
  I believe there are HIPAA rules governing this and I am in need of medical care that I cannot receive until these records are sent. I have proper documentation of the above statements if needed.

  Business Response

  Date: 01/12/2024

  We are in receipt of the complaint filed by the patient, **** *******, on 12/21/2023 and have thoroughly reviewed his concern. Family Allergy and Asthma (FAA) apologizes for any inconvenience experienced by the patient as we strive to provide excellent customer service. Upon review, requests for medical records were received on 9/28/2023 and 11/8/2023, along with the complaint from the BBB on 12/21/2023 and 1/9/2024 requesting medical records. FAA processed these requests multiple times on the dates of 10/3/2023, 11/8/2023, 12/21/2023, and 1/9/2024. On 12/23/2023, the records were mailed to ******* ******** with a tracking number to ensure the records were received. Per the tracking number, the records were shown to be received at the address on 12/23/2023 at 2:41 pm.  Additionally, FAA received another request which we processed and faxed as a courtesy to the patient on 1/9/2024. A member of management called ******* ******** to ensure the records were received, in which the office manager confirmed it was received on 1/10/2024. We understand the frustration of the patient during this time; however, FAA has fulfilled any and all requests received regarding medical records for the patient. Should the patient have any additional questions or concerns, we request he reach out to a member of management at FAA at ***** ******** *** ***** Thank you.   

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient of Family Allergy & Asthma for years until I terminated my care with them on 8/7/2023 due to their questionable billing practices. (I have documentation of my request to terminate care.)
  
  Beginning in June 2023, I received several surprise bills from them for services going back to Feb. 2022. I called Family Allergy & Asthma for additional information. They stated that my health insurance provider ******** **** ***** **** ****** conducted an audit of their provider claims and that this was the cause of the recent surprise bills sent to me. Yet, when I contacted the special claims unit at ******** **** ***** **** ******, they denied such a review took place.
  
  I chose to pay the bills following Family Allergy & Asthma's aggressive bullying tactics. However, I regret that decision because their explanation is false. Something is wrong with this medical provider and their billing practices.

  Business Response

  Date: 01/16/2024

  We are in receipt of the complaint filed by the patient, ****** ******. Family Allergy & Asthma (FAA) apologizes for any inconvenience experienced by the patient as we strive to provide excellent customer service to all our patients. Upon reviewing the patient’s account, we found the services received between the dates of 11/19/2021 to 3/18/2022 were submitted to the patient's insurance within a timely manner. However, services were under review by the insurance company and did not process or pay until 5/25/2023. A copy of the explanation of benefits (EOB) was provided to us by the insurance company, deeming the balance patient responsibility towards their deductible. While we understand the confusion and frustration this may have caused the patient due to the timeliness of the services received and the processing of the claim, FAA has no control of when the insurance company will process the claim. At this time, the balance on the account is reflecting as $0. Should the patient have any additional questions, please have them reach out to a member of management at ***** ******** *** ****.   

  Customer Answer

  Date: 01/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Dear BBB:

   

  Thank you for the update posted on 1/16/24. I understood the case was closed last year, and I wasn't expecting further messages until I saw it in my junk/spam folder.

   

  The response provided by the business is factually incorrect. I contacted my health insurance company last year and was put through to a specialist department. The claims specialist I spoke with categorically denied Family Allergy and Asthma was placed under a billing a review during the service dates in question. It never happened. The truth is Family Allergy & Asthma is engaged in suspicious, dishonest business practices. They threaten clients like me who ask questions with adverse credit reporting. Then when we ask for outside help they use the same disreputable tactics on you.

   

  Kind regards.

  ****** ******

  Louisville KY

   

  
  

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They say that there's a bunch of payments that insurance just sent back from 2022. I have a summary of benefits from my insurance saying that these were all paid, yet they are claiming it hasn't been, are threatening to send it to collections, and are witholding further treatment "until it has been paid". I want them to remove the charges, as they have been paid by insurance already. 28 payments were made by my insurance on May 18th, and that documentation is attached.

  Business Response

  Date: 01/16/2024

  We are in receipt of a complaint filed by the patient, ****** *******. Family Allergy & Asthma apologizes for any inconvenience experienced by the patient as we strive to provide excellent customer service to all our patients. Upon reviewing the patient’s account, we found services received between the dates of 11/19/2021 to 8/31/2022 were submitted to the patient’s insurance within a timely manner. However, insurance had denied the claims due to a lapse in coverage at the time. According to our notes, it shows there was an error made by the insurance in which the patient's coverage was removed. The claims were then reprocessed on 8/3/2023 by the insurance company in which they placed a balance towards the patient’s coinsurance. At this time, we are reflecting a balance of $10.37 as patient responsibility due to the coinsurance/deductible. Should the patient have any questions, please contact a member of management at ************ *** ****.