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Business Profile

Specialists

Family Allergy & Asthma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialists.

Complaints

This profile includes complaints for Family Allergy & Asthma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Family Allergy & Asthma has 35 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dates of transaction: 4/23/22, 5/10/22, 5/28/22, 6/24/22, 7/25/22
      Total transaction amount: $232.01
      Account number: 23201
      I received subpar billing practices from their office, which has caused me undue stress and financial harm by possibly negatively affecting my credit score.

      On 5/6/23, I took my daughter in for an allergy shot, only to find out that I had been sent to collections for an outstanding balance of $232.01. This was the first notification I had received of any issue, and no other notification or information has been sent or received. All bills prior to the five service dates that are in question were paid for in full, as were all of the following services. When I contacted their office to discuss the situation, the representative I spoke with (“*****) stated that my bills and notification of being sent to collections were texted to me. The representative refused to discuss the matter further or direct me to someone who could address the issue.

      I am concerned that their office's actions violated the Fair Debt Collection Practices Act (FDCPA) and could negatively impact my credit score. I have no record or evidence of receiving any written or electronic communication from their office regarding this outstanding balance, including the text message notification of being sent to collections that was mentioned in my previous communication.

      I have attempted to resolve this matter with their office, but they have failed to take appropriate steps to rectify the situation. I am disappointed in the way this situation has been handled and would like the Better Business Bureau to intervene on my behalf.

      I would appreciate your help in getting this matter resolved, and ensuring that the billing practices of Family Allergy and Asthma are improved to better serve patients. Thank you for your time and attention to this matter.

      Business Response

      Date: 06/09/2023

      We are in receipt of your complaint and apologize for any
      inconvenience this may have caused. Our records indicate the account in
      question is enrolled in electronic statements and billing statements have been
      sent to the email address on file. Per Family Allergy & Asthma’s policy when payment is not
      received, the account can be referred to a collection agency. Please be advised
      it is not within our practice for our agencies to credit report. If you have
      any questions or concerns, please contact our office at ***** ******** and
      request a callback from a member of compliance. 

      Customer Answer

      Date: 06/14/2023


      Complaint: ********

      Thank you for addressing my complaint through the Better Business Bureau. However, I respectfully reject your explanation regarding billing practices. I have not received any communication or notifications regarding the outstanding balance, despite checking my email, including spam folders. There is no record of statements or notifications sent to me, as claimed by your representative. Additionally, I attempted to access electronic statements via the patient portal but found that I am not enrolled.

      I'm disappointed with the lack of assistance and guidance from your billing office. It's been difficult to verify my account status and assess the outstanding balance without proper documentation or support.

      I request a thorough review of my account, including an explanation of charges, statement delivery method, my authorization for electronic statements, and dates of statement issuance. Transparent communication is crucial for trust and informed decision-making.

      While I understand your limited ability to rectify the credit damage, I need assurance that steps will be taken to prevent future occurrences.

      Sincerely,
      ***** ****

    • Initial Complaint

      Date:09/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see attached for detail. Family allergy and Asthma, specifcially Dr. ***** ******* ordered a treatment for our child when we had clearly told her several times that we were considering the treatment but not ready to commit to it. The company is now trying to bill us $1078 for the treatment we didn't order, accept, or have administered. A dispute has also been filed with the collection agency they sent the bill too as well as a complaint to the KY medical licensing board and KY Attorney General.

      Business Response

      Date: 09/26/2022

      Ms. **** has not only filed a complaint with the BBB, but the State Attorney General and the State Medical Board. As such, we are responding to the complaint with the Medical Board, and are regretful that there was a misunderstanding, though our review chart does not support the patient’s claims.  We will not communicate further with the BBB while this complaint is ongoing due to the nature of the claims.

       

      Please let me know if you have any questions.

      Thank you,

       

      *** ******* **** ***** ****

      Chief Compliance Officer

      Family Allergy & Asthma

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been waiting for the vials to come in for our ******** for at least 2 months. We have been told repeatedly to call before we arrive to make sure her vials have came in. I called today, 08/01/2022 and was told the vials are there. When we drove out to the clinic we were told her vials were not there and should be there Thursday 08/04/2022. Our ******** is months behind on her shots simply because this company cannot perform the services in which they claim to be able to provide. I want restitution in the form of discounts, gas money, or credits applied to our account. If that sounds ridiculous; then I may remind you that not being able to provide vials in a timely manner in order for my ********’s allergies to be controlled is absolutely absurd and will not be tolerated.

      Business Response

      Date: 08/15/2022

      Hello,

       

      I’m reaching out to provide resolution for the above case. We spoke with the patient regarding this matter and have requested that billing credit the patient’s account for service dates 7/13/22 and 8/5/22. We have also reached out to the regional manager to educate staff on timely reorders.

       

      All the best,

       

      **** ******

      ******** ** ********* * **************

      Family Allergy & Asthma

    Family Allergy & Asthma is NOT a BBB Accredited Business.

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