Reviews

This profile includes reviews for Guardian Protection Products, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guardian Protection Products, Inc

  9900 Corporate Campus Dr Ste 2050 Louisville, KY 40223-5012

  
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  Guardian Protection Products, Inc

  1400 Main St Unit 132 Clarksville, IN 47129-3110

  

Review Details

• Review fromBrandi S

  Date: 07/14/2025

  1 star
  I should’ve known better than to purchase the protection plan. The man came in with a handheld steam cleaner and cleaned one spot on the couch, which made that spot clean, and the others look dirty not only that the machine he brought in he did not even empty out the old dirty water from the prior place Save your money The guardian plan is a joke.

• Review fromBeth P

  Date: 07/03/2025

  1 star
  Purchased the 5 year warranty on a $5000 sofa that the finish is peeling off. the customer service rep said b/c I reported it to the company I purchased it from and not them, within 30 days of noticing it the claim is denied. I purchased a 5 year policy and it has only been 1.5 years since date of purchase. Looking at reviews this is typical. When speaking to a customer service rep I was DENIED access to a supervisor, which is also illegal.

• Review fromJasmin B

  Date: 06/23/2025

  5 stars
  Very nice guys, nothing was wrong with my furniture it was installed wrong by the company the first time. They fixed it and didn’t replace anything

• Review fromMitchell K

  Date: 05/28/2025

  1 star
  It has been over 2 months since I put in a service request with no reply.
  The phone calls are now left unanswered with a message stating that the claim I put in will be addressed in 4 business days. that was months ago.
  I would demand a refund if it knew where to send the request.
  Disgraceful company.
  Plan # **************

• Review fromSusanne L

  Date: 05/11/2025

  1 star
  for a supervisor to give me a call with no luck. Just want this over and done with.

• Review fromLatenisha S

  Date: 04/17/2025

  1 star

  Latenisha S

  Date: 04/17/2025

  I have had nothing but issues when it comes to this company. I filed a claim for my sofa and loveseat. First off filing a claim with them isn't as easy as it should be. once I filed the claim in February they sent a technician out on April 2nd to come look at the furniture. The technician sent everything to back to Guardian. They approved my loveseat but denied my sofa because I didn't word anything properly and told me to refile. So I did refile only for them to deny the claim because it's past the 30 days since damage.
  

  Guardian Protection Products, Inc

  Date: 04/18/2025

  We would like to thank you for taking the time to voice your experience with
  
  Guardian Protection Products. We are saddened to hear of the frustrations you
  
  have encountered during the claims process, as we always strive for a quick and
  
  stress-free experience. Please monitor your previously selected preferred
  
  communication method for upcoming contact from a Guardian representative.

• Review fromRayna M

  Date: 04/15/2025

  1 star
  Bought this protection plan for my furniture at ***** Furniture (2021) because it was offered at the store as it will cover my dinning room set and sofa set from damages and even get clean up when i requested. The bottom of my dinning table fell and I sent pictures as they requested and the claim was denied. I ask to have my sofa clean, sent pictures and the claim was denied. The bench from the dining table has a loose screw, sent a picture a the claim was also denied. All of the "damages" were not intentional but things that happen with time and use and even though they warranty still active they would not fix anything. I don't recommend anyone to buy furniture from *************** and if you do, PLEASE DO NOT WASTE YOUR MONEY ON BUYING THE FIVE(5)YEAR WARRANTY. Guardian Protection will take weeks to over your claim and would say anything just to denied any claim. Buying this so call "protection plan" is a SCAM!!!!Again ***** Furniture and Guardian Protection both have a scam to offer you a service they are never going to provide. If I could post pictures here, I would.

• Review fromShari H

  Date: 04/14/2025

  1 star

  Shari H

  Date: 04/14/2025

  They are a joke. Don't expect anything from them. I made a claim over 30 days ago. They just keep sending a generic email saying they're working on it. You cant ever talk to a person. NOTHING GETS RESOLVED. So we are sitting with damaged furniture and they do nothing. We bought the Guardian protection plan.
  

  Guardian Protection Products, Inc

  Date: 04/18/2025

  We would like to thank you for taking the time to voice your experience with
  
  Guardian Protection Products. We are saddened to hear of the frustrations you
  
  have encountered during the claims process, as we always strive for a quick and
  
  stress-free experience. Please monitor your previously selected preferred
  
  communication method for upcoming contact from a Guardian representative.

• Review fromNick S

  Date: 04/09/2025

  5 stars
  The process was incredibly easy, we were able to call, file a claim and they had a repair guy sent out within a week. Our couch frame had given out just from normal use and the repair man was able to almost completely rebuild it that day. I was throughly impressed with the performance of everyone involved and the turn around time.

• Review fromRebecca O

  Date: 04/09/2025

  1 star
  You call to check on a claim they hang up on you. They don’t update correct contact information. They don’t have alternate methods of communications.