Reviews
This profile includes reviews for Guardian Protection Products, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 166 Customer Reviews
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Review fromSarah B
Date: 04/06/2025
1 starMade a claim on my dining table and bench. They got back to me to send more pictures which I did. Then denied my claims saying it wasn’t covered. I sent back the info underlined where it said it would be covered and they never got back to me. Horrible customer service and false advertising for protection plan. If I would have known this would happen I would have never paid the extra money. What a waste of time and money.Review fromAviva S
Date: 03/31/2025
1 starmy dining table broke.
and it took too long to finalize and receive the voucher
by that time i had to purchase a new table, as I could not wait for
the voucher
when I finally received the voucher i could not apply it to my new purchase
at *** * and had to use it for something else I did not needReview fromKayce S
Date: 03/27/2025
1 starI would honestly leave 0 stars if I could. I have purchased multiple products through Rooms to Go and worh these products I always bought warranty. The warranty we bought was through Guardian Protection Products INC. We have had to file a few claims to get some furniture repaired. Every claim we have filed has been denied. It seems as though Guardian tries to find any and every flaw in your claim to ensure they get out of helping cover a repair. When we purchased the warranty the sales rep stated this warranty will give peace of mind, but it never has. We have never had anything fixed and this warranty company seems like the biggest scam I've ever experienced. Our recent issue was with an end table. We were taking it to our building which is at our house and we knocked it over causing some damages to the corner. When we filed the claim we told them this and it was denied because they said furniture in transit is not covered. I asked them what they meant by in transit and they stated on the phone that in transit means moving from one address to another. We were not moving from one address to the other it was at the same address. We were removing the carpet in our home and we had to take all the furniture and put it in the building, which is connected to our home. Also no where on the warranty does it say it would not be covered. It shows that the the warranty will not cover damages to moving into and out of storage or moving between residences. None of which apply to my situation. I will never buy this warrant again or reccomend it to anyone else.Review fromTerresa s
Date: 03/20/2025
1 starIf I could give 0 or negative stars, I would. This has been a very disappointing experience. In Oct, 2020, I purchased a formal dining room set and a 5-year $429.95 Guardian Protection Plan. My understanding was that it would cover everything. Since this is a formal dining room set, my family doesn't even use it much. Approximately 2 years ago, a strip on the end of the table started peeling. As people sat there and snagged it, the peeling became worse. I submitted a claim only for it to be denied with the following explanation: "The Terms of your plan specific that damages must be linked to a specific incident to be eligible for coverage, therefore, this damage claims is ineligible for service as it could not be attributed to an accident".
After receiving the denial email, I called the customer service number. It took 1 hour to get a hold of someone. After he took my information, he said he was transferring me to another department, but it sounded like I was placed back into the original holding position. I finally gave up. (Also, I had called earlier that week and fell for the message that said they would hold my place in line and call me back. I did not receive a call back).
After the unsuccessful phone call, I sent an email asking them to reopen the case. I have received no reply.
Based on the number of negative reviews, I am convinced this is a SCAM! Please don't fall for it. I regret that I did. Very disappointing.Review fromJason O
Date: 03/13/2025
1 starLike many of the other reviews, my claim was turned down. After an ice storm we had left for the day. During this time our three dogs escaped their area and had a field day on our couch. We had mud and pee mainly. Well I remembered we paid almost a thousand dollars to protect this couch from something just like this. I submitted a claim going into great detail of what I said above. There being no actual damage to the couch just dirt. Took and submitted about 20 pictures and then waited. I get an email more than a week later stating they have turned down my claim because they consider it normal wear and tear. I sent another email asking questions about this but as of today, 2 weeks later, no one had reached out to me. After reading the other complaints here, I am SHOCKED that they are even a member of the BBB still. This seems to be their MO and apparently reject ANY claim they receive. I will also be filing a complaint with **** *** who allows this scam to continue.Review fromTheresa B
Date: 02/21/2025
1 starTheresa B
Date: 02/21/2025
Like others have said, if I could give zero stars I would. They continue to string me along when the damage I reported is absolutely covered by the plan. They don't return calls. I've made several attempts to resolve the issue, but I'm getting nowhere. This company clearly is only business to collect money and never pay out on legitimate claims. This protection plan is not worth paying for.
Guardian Protection Products, Inc
Date: 02/24/2025
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan.Review fromJulie B
Date: 02/14/2025
1 starIf I could choose zero stars, I would. It took almost 6 weeks to actually get someone to come and check our recliner. When the tech did arrive he was incredibly rude and disinterested. Any questions we had, we got one word answers if he responded at all. It took another two weeks to find out the recliner couldn't be repaired so at this point it's 2 months. Terrible customer service and slow service. With an average customer rating of 1.07 you'd think they'd try to do something about it but apparently they don't care.Review fromElena K
Date: 01/23/2025
1 starElena K
Date: 01/23/2025
I am extremely disappointed with my experience from the moment I purchased my couch. I purchased a 5-year protection plan and specifically inquired with the salesperson Victoria whether it would cover pet damage. I was assured that it would, as the brochure I received clearly stated that rips, cuts, burns, and punctures were covered.
However, after filing a claim in September 2024, I have not received any response from the company for several months. Now, in January 2025, I am informed that my claim was declined because pet damage is not covered. This is in direct contradiction to the information I was given at the time of purchase, and I have the brochure as proof of what was promised.
I was advised to contact the salesperson who provided this inaccurate information, but this situation has been extremely frustrating and time-consuming. I strongly recommend avoiding this company and its protection plans, as it has proven to be a waste of both time and money.Guardian Protection Products, Inc
Date: 01/29/2025
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan.Review fromKanesha J
Date: 01/12/2025
1 starKanesha J
Date: 01/12/2025
I purchased a protection plan from the RoomPlace for a small sectional that I purchased. Before purchasing the sectional, I verified with the representative that the protection plan would cover any issue with the pillows of the sofa, considering I was concerned due to the material. The protection plan was a little over $200 and I am requesting a refund since the company won’t cover the pillows of the sofa.
I sent photos. I’ve barely sat on the sofa and it’s full of lint and has loose threads.Guardian Protection Products, Inc
Date: 01/29/2025
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan.Review fromMaggie M
Date: 01/07/2025
5 starsMaggie M
Date: 01/07/2025
Called about my problem they, Got back to me, came fixed my problem, Representative was great.Guardian Protection Products, Inc
Date: 01/29/2025
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are thrilled to hear of your positive experience and of the quick resolution in your claim. We look forward to continuing to provide you with a 5-star experience.
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