Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  General Electric Appliances

  4400 Cranbury LDG 8 Sante Fe Way-Suite 803 Cranbury, NJ 08512

• 

  GE Appliances

  5076 S 108th St Omaha, NE 68137

• 

  Haier Appliances

  PO Box 1780 Rapid City, SD 57709

• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new GE refrigerator which was delivered and installed on 5/13/22. I have had 5 service calls since then to address drastic temperature fluctuations in the freezer and refrigerator far beyond the expected range, as I have been concerned with the safety of my food. The issue has continued after 2 major parts were replaced. In the meantime, I have made 2 requests for a replacement refrigerator from GE Consumer Relations, both of which have been denied; each time I have been told I would subsequently need a technician to assess the problem. On the 5th service call, the technician told me told me the issue is the result of the design of this model and that it cannot be fixed: it is due to design changes GE needed to develop with a single thermostat model such as mine to comply with government energy requirements as well as keeping their cost down. Warm air from the coils is pumped into my freezer due to this design, causing the temperature to go above 50-60 degrees multiple times per day. I feel that I have been misled in purchasing a product with performance issues that were not made known as potential or likely in the owners manual, website description, and previous service calls. GE is not transparent in describing the expectations and performance of its product to consumers. They are selling products with unreasonable performance issues and are now saying the issues are “normal”. I would like to exchange my refrigerator for an upgraded model that will not have these performance issues due to design.

  

  Business Response

  Date: 07/14/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/13/2022

  
  As
  a gesture of goodwill GE has offered this consumer a discount to upgrade her
  refrigerator.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 07/15/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new refrigerator (model ************) from ******* on September 6th 2021. It was delivered without any issues on September 11th 2021. Since then the fridge and freezer have had issues remaining cold. We 1st had a technician from GE come and replace the thermostat, that worked for a month or so, then the fridge again stopped cooling well. The technician came and said it was a compressor issue and the compressor needed to be changed. When they were fixing it, the part broke and the whole fridge had to be replaced.
  GE sent us a new refrigerator (same model) on March 7th 2022. In May the fridge again stopped cooling and the technician said it was a thermostat issue. The part was replaced, and again in July the fridge is not cooling well even on the maximum level. We have had produce go bad. We contacted GE and all they said is that they would send a technician. We would like to return the fridge and get a refund so that we can buy another model. I have called both ******* and GE multiple times to get a resolution. The model is defective, and we can't go through another cycle to keep replacing parts for a product that does not work.

  

  Business Response

  Date: 07/18/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/12/2022.
  
  GE Consumer Relations has scheduled a GE Factory
  Service call for 7/26/22.       
  
  **** ******

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Since we got the fridge a technician has been sent 5 times to change components and then replace the fridge. We would like GE to provide us with a replacement authorization number that can be sent to ******* so that ******* can give us store credit to get another fridge. Given the various issues with the GE model fridge we received we would want the fridge replaced with another model. 
  
  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 07/21/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/12/2022.
  
  I left a voicemail and sent an email to the
  consumer on 7/21/22.  I offered her 2
  options.  Option 1 would be a no charge replacement
  into current model# ***********.  Option
  2 would be a to refund her for her GE refrigerator purchase so she could
  purchase another brand.
  
  **** ******

• Initial Complaint

  Date:07/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ******* for the 28" Energy Star Top Freezer 16.6 cu. ft. Refrigerator on June 12th and the item was supposed to be delivered on June 30, 2022. The delivery company arrived with the item but they didnt have on their work order Haul and Removal of my old refrigerator. I called ******* and it was not on my invoice due to a glitch in their system. The ******* customer service rep contacted GE and explained what was going on. GE rep told ******* to have me ask the delivery company would haul away my old refrigerator, but they refused since it was not on their work order, so I requested that they return the item since I had no room for it. The ******* rep called me back and told me that they got in touch with GE again and that the refrigerator would be delivered again on July 11 with no charges for haul and remove since ******* had technical difficulties. I received two calls on Friday, July 8, 2022 to confirm delivery Monday, July 11 from 11:30am-3:30pm. I contacted ******* after 3:30pm and they contacted GE and after about a 1/2 wait they connected me with GE rep who told me they could see the order, but it was not assigned a truck for delivery. After further investigation the GE Rep told me delivery company cancelled my order and I would have to place the order again. I asked for a supervisory and spoke with ********, ******** advised she say my deliver on the work order, however the delivery company cancelled my order prior to 3:30 and they have access to the same systems and there was nothing she could do about the cancellation. This is unacceptable and absolutely not customer friendly service. So GE allows the delivery company to cancel the delivery of your products to consumers and there is nothing you can do about it? I have waited a month for a refrigerator, and I still don't have my order. Neither GE Appliances nor ******* was willing to assist me in resolving this issue or take accountability for cancelling the order.

  

  Business Response

  Date: 07/21/2022

  Thank you for the opportunity to review complaint ID: ********. 

  I'm sorry to hear of the complications this consumer experienced with their GE refrigerator delivery. 

  I understand that due to the delivery issues and lack of communication with the delivery notes, the ordered ended up being refused and cancelled. 

  Please let us know if the consumer has not been refunded or credited back for this appliance yet. 

  Sincerely, 

  Executive Consumer Relations

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I dont see where anyone had taken accountability of cancelling my delivery without notice.  The first time it was ******** system glitch that prevented the delivery men not to haul away my old unit.  I had to wait another week for them to deliver the appliance again and without notice after the delivery window I find out first it was not assigned to a truck, next the delivery company cancelled the delivery and there was nothing that could be done about it, and according to consumer relations, ******* was responsible for the delivery company when in fact that was a lie.  Both GE and Wayfar said I would have to place a brand-new order after waiting for a month for this order.  I received a call from ********* ******** ************ on July 15 stating ******* had contacted them and they had approval to deliver the appliance again on Aug 8 almost two months after I placed the original order.  No one from either company attempted to accommodate me for my inconvenience.  I went online with **** *** placed my order and it was delivered within a week and my old appliance hauled away with absolutely no issues.  Why would I wait until Aug 8 while at no fault of my on to have my appliance delivered?
  
  
  
  Regards,
  
  
  
  ********* *****

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an RV in January 2022 with came with a GE refrigerator. The RV is in Hiawassee Ga. We became aware of a terrible problem with noise, vibration and icing with the appliance in March 2022 and immediately notified GE under the warranty. We have been dealing with them since then and our problem is not resolved. They could not send a certified technician to fix it and told us to get our own. This man helped with the noise problem and we sent GE his bill. He said he believed that the appliance had been dropped and damaged and needed replacement. At first, GE refused to even pay his bill in full. They finally agreed to pay his bill, but I have yet to receive any payment from them despite what they said. They also said that would get someone to look at the appliance and promised call backs but we try and try and get no where. We wrote to the CEO and our complaint was given to a higher up complaint department. They promised to find someone to look at the refrigerator and would call us back right away. That was a week ago and now we hear nothing again. We would appreciate any help you could give us. Their warranty dept is located in Louisville Ky and the phone number that we have been calling is ************. The current person who was supposed to help us is Ceterra at Option 5 if you call.

  

  Business Response

  Date: 07/13/2022

  Thank you for the opportunity to review complaint id#******** dated 07/12/2022. 
  Consumer has been contacted and a replacement has been offered.  
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  Date:07/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchase ordered online at GE appliance store.com on 6/21/22 for a dishwasher to be a home delivery.
  Delivery was scheduled for 6/8/22 and it was confirmed but no one showed up at all and it was coming from a local Forest park warehouse and was on the truck to be delivered, the app wasn't updated and when I checked back via online they had pushed out my delivery date to 6/28/22 which is unacceptable. Now I'm seeking a complete refund to my account and have made over 40 calls and keep getting rerouted and no one has been able to delivery my dishwasher today or give me a complete refund. When I finally spoke with someone on 7/12/22 she mentioned that she cannot do the cancellation until the Home delivery agency (********) - *********** does the tag and when she calls no one answers the phone. I'm extremely disappointed and frustrated in such poor service and just want my money back. It's not fair for them to had already inconvenienced me by not adhering to the delivery date but to push back to end of month instead of the very next day is terrible. Please any help you offer me I would greatly appreciate it.

  

  Business Response

  Date: 07/13/2022

  Thank you for the opportunity to review complaint id#******** dated 07/12/2022 
  Consumer’s refund was processed on 7/12/2022. The consumer's order has been cancelled. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 07/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ********* ********
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE washer and dryer through **** ***** that was delivered June 27th, 2022. When we attempted to use the dryer it made repetitive loud banging noises and I observed multiple lines of dents in the drum. I submitted a service request on the GE website and they sent their own repairman to look at the unit. The GE service rep said after looking at the unit that it was likely a manufacturing issue and he ordered parts. He said they wouldn't come in until 8/31/2022 so they wouldn't be able to install them until probably September. He gave me the cusumer relations number at GE to call to see about a replacement. I contacted **** ***** as well and they also said I needed to contact GE directly at Consumer Relations. After spending two hours getting transferred around and hung up on I contacted **** ***** again who said to call ***** ******** to file a claim since I had also paid for the 5 year **** ***** Protection Plan. They took my claim information and conferenced me in with GE customer relations who told me they couldn't replace it because I would have had to get an "RA" number within 48 hours, but they could see if they could "expedite the parts" instead and will send me $75 compensation so I can do laundry at my local laundry mat! They said If they can't expedite the parts they MAY be able to send me a replacement, but selling me a broken unit (verified by their own GE repairman) should be reason enough to replace it! (GE CASE #********) I'm beyond upset with their total lack of customer service and just want the working dryer I paid $1200 for.

  

  Business Response

  Date: 07/13/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/12/2022

  
  GE
  has agreed to replace this consumer dryer. The replacement order has been
  processed.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Appliances Washer/Dryer combo from **** ***** on May 27, 2022. My order number is **********. The appliance model number: Model #***********. It didn't work the first time my tenants used it. The tenants called for service. The problem is that the washer door could not close tightly enough. The technician tried to fix it. It worked only once or twice. The technician came 2 more times, the washer/dryer still doesn't work.
  There was supposed to have an appointment today for a technician to come again. Nobody showed up. I am disappointed with the product. I am certain it is defective.

  

  Business Response

  Date: 07/20/2022

  Thank you for the opportunity to review complaint id#******** dated 07/20/2022. 
  Consumer is looking at comparable model units. They will reach out to me once they have done research.
  
  Please contact me if you have any additional questions regarding this matter.