Complaints
This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,629 total complaints in the last 3 years.
- 1,187 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
- Purchased GE French Door Refrigerator (Model # PWE23KYNFS) 11/25/2021 from **** ***** for $2,558.86.
- Refrigerator was plugged in for the first time on 04/26/2022 after kitchen remodel project was complete.
- Freezer failed on 05/05/2022, causing $480 worth of food to be lost
- Refrigerator failed on 05/07/2022, causing additional $160 worth of food to be lost
- Called GE hotline on 05/08/2022 to report the failure and schedule repairs, and to ask for compensation for the $640 of lost food. GE agreed to compensate me with an impressive $100 for the food and $100 to buy a mini-fridge (check ******, that doesn't even cover the cheapest min-fridge available).
- GE sent technician on 05/09/2022 who determined defective compressors in both fridge and freezer and put in an order for new parts
- GE called me sometime in mid-May to let me know the parts were on back-order and would take between 1-3months to arrive. No further explanation, no compensation for not having a fridge, no sense of urgency.
- I called GE back every day for a month until somebody agreed to replace the fridge with a new one.
- Received a new fridge on 05/31/2022 - it works but the temperature display is defective.
- Called customer service about temperature display and they schedule a technician visit.
- Technician visits on 06/10/2022, finds that the parts are defective and orders new ones.
- GE customer service reaches out a few days later saying the parts are on back-order and will be delivered in 1-3 months.
- GE customer service reaches out again on 07/07/2022 saying my replacement refrigerator will be delivered soon (never asked for one...but happy to receive a working refrigerator anyways).
- GE delivers fridge 07/18/2022 - the new unit STILL has a non-functional display.
- Call GE customer service on 07/18/2022 - they have no idea what to do other than shuffle me around between departments and make me feel like it's my fault for receiving 3 defective fridges.
Business Response
Date: 07/29/2022
Thank you for the opportunity to review this consumer's situation.
I'm sorry to hear of the issues he has experienced with his refrigerators.
I've offered to look into the part needed for repair as well as offer another year warranty (one year beyond the manufacturer's warranty) as a good will gesture.
I'm waiting to hear back from him and hope to come to a resolution to their complaint soon.
Please contact us if you have any further questions or concerns.
Sincerely,
Executive Consumer Relations
Customer Answer
Date: 08/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
GE has been unable to supply replacement parts or replace the defective fridge on 3 individual occasions. I do not believe that the 4th will be any different given my experience with this company. The company have failed 3 times to provide a working refrigerator in exchange for the money we paid, so we would like that money back.
Regards,
******* *********Business Response
Date: 08/12/2022
Thank you for reviewing this consumer's most recent reply.
I have tried reaching out to him to discuss his concerns, but I had to leave a voicemail.
I'm so sorry for the delay in repair to their GE profile refrigerator.
Please contact me with any questions or concerns.
Sincerely,
Kelly
Executive Consumer Relations
Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have purchased many GE refirgerators and the shipment we received have failed. Originally when I called in about this it was in April basically I was told that if the temperature of a home drops below 55 degrees the fridge will stop working they said they would order a part. Then the part was back ordered. Then I was sent information about temp dropping. We are in California on base. We are using these refrigerators in our military family homes. A new resident will move in and then a week after living there the refrigerator will just stop working. Then this becomes a maintenance emergency where the on call tech is now finding himself changing out a refrigerator at 2 a.m. Most times the food has also gone bad, so then our property has to replace all of the items. We have about 10 to 13 refrigerators some that are still in their packaging because we are afraid to use them. No one has answered my emails which I email out every week. I am hoping someone can help me.Business Response
Date: 07/18/2022
Date: 7/18
#********
Called customer and she said they are coming out Friday to fix units.
I confirmed with service manager they are going out and there is a fix for these units.
Will follow up with consumer.
***** *****
Initial Complaint
Date:07/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying, for a coupe months now, to obtain a part of an oven/microwave combination unit that I purchased from ***** **** ***********. The item is convection oven model # ***********. The serial # is *********. This item comes with a 1" bottom trim piece as well as the 3" bottom trim piece. Numerous attempts have been made to acquire this piece. I have now received several pieces, from GE, through the mail, but keep getting the wrong part. GE for some reason, over the phone is not understanding the piece that I need. I need this piece, to finish the installation. I do not need the side trim, I do not need the 1" bottom trim, I do not need anything else except the 3" bottom trim piece. I did speak to one person who was trying to do an advanced search but had no part number. He mentioned it should have came with the unit. he took my name, item number, serial number, and did a case on it. He mentioned that he would keep in contact through email. Have not heard anything from him. Since, I have spoken to the return and issue department. They keep sending the wrong item. This is getting frustrating. AGAIN, I NEED THE BOTTOM 3' TRIM PIECE THAT GOES ALONG THE BOTTOM LENGTH OF THE OVEN.....SILVER IN COLOR....... PLEASE HAVE A GE EXECUTIVE CALL ME! I AM TIRED OF TALKING TO A REPRESENTATIVE THAT CANNOT COMPREHEND WHAT I AM MISSING. The biggest issue I believe is that nobody I have talked to can determine the part number for the piece in question.Business Response
Date: 07/26/2022
Thank you for the opportunity
to review complaint id#******** dated 7/18/2022
GE has contacted the consumer and provided the info requested.
Please contact me if you have
any additional questions regarding this matter.Customer Answer
Date: 07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *****
Initial Complaint
Date:07/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a new GE profile refrigerator which was installed in late March,2022, less than 4 months ago. It has not been cooling the refrigerator section, the freezer seems to be working. My milk went sour, as did pudding and my salad went bad. I have been in touch with GE customer service since July 5,2022. They initially sent Field Tech who cut the pipes and added Freon, only later did I find out this is a hermetically sealed system and this should not have been done. A second GE appliance technician came on7/5/22 and reported the diagnostics show the refrigerator was fine. I stated that was not a reality. Today a 3rd GE technician came and again told me my refrigerator was fine. I showed him photos of jars with condensation and later sent these to GE customer relations. Luckily I kept my old refrigerator, each day I go and get the food before each meal bring it up to the kitchen and then return it after the meals.
GE want to send another technician, unsure why. I need this refrigerator replaced with a new one as soon as possible. Please offer me any assistance in this unfortunate situation. Thank you
***** *******Business Response
Date: 07/26/2022
Thank you for the opportunity to review complaint id#******** dated 07/18/2022.
Consumer’s dealer has agreed to replace the unit. She will call me back if she needs any additional help.
Please contact me if you have any additional questions regarding this matter.Customer Answer
Date: 08/04/2022
[I was waiting to see what happened.The store I purchased the appliance worked with their GE rep who approved a new refrigerator which is scheduled to arrive tomorrow.
GE kept sending techs out, for a total of 4 visits.
They contacted me after they received my complaint from BBB.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a GE gas dryer at **** ***** less than a year ago. First time receiving this brand new dryer and it was already not working properly. The clothes were not drying all the way leaving them damp. Called **** ***** which referred me that I had to deal with GE since it was a GE dryer. Called GE customer service over 10 times complaining about issues of the dryer not working. Had 5 different people come to try to fix the dryer which was never resolved and asked multiple times to speak with supervisor and was told that the supervisors doesn’t take calls. Worst part is the first couple of people they sent to try to fix the dryer was a third party people that weren’t even GE employees. After the fifth guy came ti replace parts on the dryer he was so rough with it pulling on it and mind this it’s a gas dryer with a shirt delicate gas line ! Dryer still didn’t fix after all that calling and complaining and having people come to fix it that GE sent. I asked the manger to ask the supervisor to take the dryer and give me my money back initially after first couple of issues and they kept saying that I didn’t have enough calls or issues to have it sent back or replaced. I’ve called and spent hours and days wasting time to never speak to a supervisors and have been denied a replacement or my money back and I will gladly give the dryer back I don’t want it anymore! And then one day I smell gas coming from the dryer. I have consumers come out to find a nasty gas leak near the dryer and it’s gas line and he said it has been leaking for 6 months ever since the last GE employee replaced some parts on the dryer and was super rough with it. I have a * **** *** ******** living with me and ** ******* We could have all been blown to smithereens and died all because GE sold is faulty products and sent people to keep messing with the dryer which they never even fixed! It’s not even a year old how could a brand new dryer with a brand new gas line be leaking ! I called again to tell themBusiness Response
Date: 07/18/2022
Thank you for the opportunity to review consumer complaint ID: ********.
I'm sorry to hear of the issues they've experienced with their gas dryer.
I called the consumer to discuss this further, but I had to leave a voicemail.
I will wait for their return phone call. I provided my name, number and extension.
Please contact us if you have any further questions or concerns.
Sincerely,
Executive Consumer Relations
Initial Complaint
Date:07/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought a GE dishwasher in March that was installed April 7 2022. Shortly after we had to schedule a service call as the door kept popping open and leaking. GE Tech came out adjusted the legs and blamed the installer. Tech said it was fixed. We continued to have the issue of the door popping open and leaking. The door could move all directions 1/2-1". Called to schedule a 2nd service visit. A different GE Tech came out, said the bar along the top of the dishwasher was bowed and causing the latch to not work. He pushed down on it to level/straighten and said the issue is fixed. Tech also stated that the 1st guy should have done this. 2nd tech then pointed out the tub was cracked. 2nd Tech said we would hear back from GE on if a replacement was approved. A few weeks go by with no response from GE so i call them. GE said they denied replacing the unit blaming the installer. The installed says there is no way they could have cracked the tub. The 1st tech never said anything about a crack. GE eventually approves replacing the unit but i have to arrange installation. Then GE says they arranged it with *** ********* after telling me multiple times that i had to. *** ********* was supposed to call 7/13 to confirm delivery time. No call from ***. I call GE 7/14 and they confirm *** has us on the schedule for 4pm to 8pm on 7/14. *** does not show or call on 7/14. We bought this in March and here we are in July with a dishwasher that has never worked right, has a cracked tub and GE cannot replace even when they confirm it's scheduled. At this point we just want a refund and to be done with GE. attached is a copy of my receipt.Business Response
Date: 07/20/2022
Thank you for the opportunity to
review Complaint ID# ******** dated 7/15/2022.
GE Consumer Relations agreed to buy back the
consumer’s dishwasher on 7/19/22.
**** ******Customer Answer
Date: 07/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *********
Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 26 2022 I purchased a brand new countertop GE microwave from *****. Model ***********
July 10 2022 called GE and explained the door would no longer open and when plugged in it powered on (cook light on, plate spinning) automatically and stayed on until it was unplugged (fire hazard). A repair tech was scheduled to come 14 July 2021 between 1-5pm.
July 13 2022 I received a confirmation text confirming my appointment.
July 14 2022 I called around 3:30 to check on the appointment and see why the appointment notes said they were going to charge me a $109.95 trip charge.
- During the call the first representative apologized and said the appointment should have never been made because the unit is not a repairable unit. They only replace units like this. She cancelled the appointment and transferred me to a department that handles replacing the unit.
- The second representative i was transferred to apologized and said the last representative was wrong and they do not replace these units, they do a reimbursement 6-8 weeks up to a certain amount after i buy another microwave if approved.
- A email with instructions for getting reimbursed said 1. If I send information today, I can purchase a microwave tomorrow, 2. but the certificate won't arrive for 2 weeks...and 3. i should not purchase a microwave before the certificate arrives? How can I purchase a new microwave tomorrow but also have to wait 2 weeks to purchase a new microwave after the certificate arrives?
At this point it appears I am wasting my time going back and forth with GE. Nobody seems to know how to handle the case. I should not be jumping through hoops to get a replacement. I also should not have to advance money to get a replacement microwave. I already spent the money with GE on 26 January 2022. Now you want me to spend again with all the miss information and hope I get my money back.
We don't have a working microwave. You already got paid. You need to resolve this just as fast as you got paid.Business Response
Date: 07/26/2022
Thank you for the opportunity
to review complaint id#******** dated 7/15/2022
GE has authorized
a goodwill certificate for this consumer.
Please contact me if you have
any additional questions regarding this matter.Customer Answer
Date: 07/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response says a good will certificate has been issued. I do not have a email confirming a good will certificate has been issued. I have the following email:
****Based on your receipt, I can process a GWC in the amount of 187.46. If you agree, I will process it today. Once processed, you can purchase a new one and follow the instructions on the GWC when you receive it, usually within 2 weeks. You do not have to wait to receive the GWC to purchase the new unit, it only need to be dated one day after the GWC is issued, so if I issue today, you may purchase anytime starting tomorrow.
Please advise.****I responded that would be helpful. Note that a GWC is one part of a long process that is much more difficult than making a purchase. So this issue won't be considered resolved until I have payment in the form of real money from GE reimbursing me for the defective microwave.
In addition, I still do not have anything that clearly states the terms of a GWC. A respectable business would keep things simple and either replace the microwave, or send the customer a check for the amount they paid for the microwave.
Also note: the GWC idea that was presented in email by the GE representative was for less than I paid for the microwave before taxes 5 months before it stopped working.
Regards,
**** *******Business Response
Date: 08/03/2022
Thank you for the opportunity to review complaint id#******** dated 7/15/2022
GE has authorized a goodwill certificate for this consumer.
Consumer will need to follow the provided instructions on the goodwill certificate as explained to the consumer in order to receive the reimbursement.
Please contact me if you have any additional questions regarding this matter.Customer Answer
Date: 08/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did not provide a high enough certificate to replace the exact same microwave. They provided a certificate for $187 and to replace the microwave is 199 + tax on sale today. If the warranty is suppose to repair or replace the microwave and you didn't repair the microwave and you didn't provide enough of a certificate to replace the exact same microwave, you still haven't taken responsibility for your defective product. That's pretty simple to understand. Your certificate should be for $199+6.5 sales tax to replace the microwave. You could have avoided all this ridiculousness by sending a replacement unit to me.
Regards,
**** *******Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been purchasing all of the appliances for our home from *** **** *****. The last 2 appliances we got were a GE washer machine on May 22nd, 2020 and a GE dryer machine on January 24th, 2022. After numerous service calls, GE replaced the washer machine on July 22nd, 2021. After the replacement was delivered, we had to call GE to service this brand new machine because the washer machine wouldn’t spin. The machine would just make a loud noise and the water would not drain nor spin. After contacting GE, they sent a technician and he realized that the people who delivered it had failed to remove the transit bolts from the washer machine. Following that service call, the machine would spin and drain the water but never really worked normally.
When we previously contacted *** **** *****, they advised us to follow up with the manufacturer because both appliances were still under the 1-year warranty. The problem is that we don’t have the time or the money to keep missing work to have BRAND NEW appliances serviced. This is not supposed to happen with a new product. They may dispatch a service technician, but who pays for the time off we must take each time we require a service call?
We paid $948.73 for our gas dryer and $1078.35 for the washer machine.
I'd like to request my money back or a replacement for these two machines.
I'll attach the complaint in a separate document because there isn't enough room to explain it here.Business Response
Date: 07/18/2022
Thank you for the opportunity
to review complaint id#******** dated 7/15/2022
GE has authorized
a buyback for this consumer on the washer and dryer. Pending acceptance from
consumer before processed.
Please contact me if you have
any additional questions regarding this matter.Initial Complaint
Date:07/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February of 2022 I purchased new GE laundry equipment (washer and dryer) from **** ***** in Asheville, NC. Some time in April of this year, the dryer started to malfunction and the door to the washing machine broke.
Dryer: Model: ************ Serial Number: *********
Washer: Model: ************ Serial Number: *********
I have been in contact with GE Appliances numerous times about these issues and they have still not been fixed. GE contracts with a local repair service who has not been able to fix this equipment in 4 or 5 visits to my house over the past months. It has now been 4 months since my new dryer started to malfunction and it still hasn't been properly fixed. Every time the service technician comes out and "fixes" the equipment, it stops working again within 24 hours - thus requiring yet ANOTHER visit from the repair technician.
GE takes weeks to return emails and does not pick up the phone when called. They are now ignoring me, and I still have broken laundry equipment that is only 4 months old sitting in my house.
There is no point in continuing to try and fix this equipment. I have obviously gotten bad equipment here and it needs to be replaced, and GE is ignoring me.
The customer service rep who has been assigned my case is named ******. She has called me one time and left a message, but will not return my calls. I have attached a copy of the email correspondence between myself and ****** over the past month or so.Business Response
Date: 07/25/2022
Thank you for the opportunity to review complaint id#******** dated 07/25/2022.
I am working with the consumer to determine next steps. At this time, I am awaiting the service provider to return my call.
Please contact me if you have any additional questions regarding this matter.Customer Answer
Date: 07/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
i received a call from a GE customer service agent who stated that she would “look in to it” in regards to the service company who is supposedly handling the repair. This is not yet a solution or resolution to the complaint.
Regards,
***** ******Business Response
Date: 08/04/2022
Thank you for the opportunity to review complaint id#******** dated 08/02/2022.
Consumer's buyback has been processed. They have agreed to await 7-10 business days for their check to be delviered.
Please contact me if you have any additional questions regarding this matter.Customer Answer
Date: 08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a large top loading washing machine and it has been giving me problems from day 1. I contacted **** ***** and they send someone out and he did absolutely nothing other then tell me not to out very many items to wash??? So I have a large washing machine that I can only place limited items.
The on going issue is that it doesnt spin the water out of the laundry it bangs loudly and I have to laod only 5 items in the laundry to have the proper balance to have an effective wash cycle. I called GE only to have them tell me that it will cost $129 to come out. I have a Lemon and you they should come out to repair and or replace at no charge. I hope someone can come help me resolve this issue.
The washing machine is cracking from all the banging around it does and it damaging the walls of the laundry room and this issue needs either a replacement or a refund.
Also the machine smells of Mildew and turns whites into greys.Business Response
Date: 07/13/2022
Thank you for the opportunity to
review Complaint ID# ******** dated 7/13/2022.
GE Consumer Relations offered to waive the home
call fee and have a GE Factory Service technician out on 7/27/22. The consumer accepted.
**** ******
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