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Business Profile

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Credit Bureau Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Credit Bureau Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Bureau Systems, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** ****** ** ****** performed a biometric screening back in 2019 that was covered by my workplace insurance. Done this in the past and no issues. The year of 2019 the biometric screening was not coded correctly. Informed *** of this after a bill for $80 came in the mail. Months went by and still was not coded correctly. *** turned the bill over to Credit Bureau Systems Inc. After almost a year finally got *** resolved on the coding issue and my insurance paid the bill. *** informed me that they would remove from collections. Thought the matter was resolved. Today, 8-17-2022, found out that it was still showing up on 2 of 3 credit reports. Called the Credit Bureau Systems, Inc to try to resolve the issue. They said to contact *** and have them send a statement that bill was paid in full. Contacted *** and the response was sent. Credit Bureau Systems, INC informed me that it would take 30-45 business days to come off the 2 credit bureaus. ***** informed me that they could not remove until the first of the month (9-1-2022). I informed him that this was a mistake on *** and Credit Bureau Systems. I wanted it removed immediately. this took my credit score from 800 down to the 680 range. He said that I should have resolved this back in 2020. I thought that I had resolved this. *** and their collection agency should have settled this. He informed be that it was my problem, and I should have resolved this years ago and now that I needed my credit to be good was trying to resolve the issue. I have a credit card that apparently only monitor one of the credit bureaus monthly. I kept seeing my credit score in the 800 plus range. I thought all was good with my credit. If I had known sooner, I would have. Credit Bureau System, Inc said they only send out 2-3 notices and after that do not send anymore. Nothing from *** billing or Credit Bureau Systems in about 2 years.

      Business Response

      Date: 08/29/2022

      On August 22nd, 2022, Credit Bureau Systems, Inc. submitted an expedited removal request for Mr. **********'s collection account ******* from ********** and *******. We ask that Mr. ********** allow for ten business days for that removal to reflect on his credit reports. 

      Business Response

      Date: 09/01/2022

      We apologize that Mr. ********** had a negative experience with our customer account representative, and will be sure to address the matter. Per our records, the account in question has already been removed from Mr. **********'s credit reports.

      Customer Answer

      Date: 09/06/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** **********

    Credit Bureau Systems, Inc. is BBB Accredited.

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