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Business Profile

RV Dealers

Great American RV Superstores

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Great American RV Superstores's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great American RV Superstores has 11 locations, listed below.

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    Customer Review Ratings

    2.48

    Average of 50 Customer Reviews

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    Review Details

    • Melissa b

      Date: 05/10/2023

      Melissa b

      Date: 05/10/2023

      Great American RV in Calera Al has been very helpful with our recent recalls and service work. We purchased a Tiffin Wayfarer in 2021 and have been very pleased with their service.

      Great American RV Superstores

      Date: 05/12/2023

      Thank you so much for leaving this awesome feedback *******!

    • David Q

      Date: 05/07/2023

      David Q

      Date: 05/07/2023

      I bought a brand new Grand Design camper from these folks for around fifty thousand dollars. The camper has been an absolute nightmare, the camper stayed in the repair shop most of its warranty period. It has had a major failure of every system, electrical, plumbing, structural etc. The dealer ship has sent us an estimate of 11,000 dollars for the latest repairs needed and grand design refuses to pay for the repairs because the people at the dealership told grand Design the repairs were from neglect but they were caused by poor assembly. Now we have a camper we cannot use, and we are out 50k and they refuse to help

      Great American RV Superstores

      Date: 05/30/2023

      We understand and apologize for the circumstances that you've had to face with your camper over the last two years. Our Service Manager and Director have reviewed your concerns and reached out to you.

    • Rick L

      Date: 04/25/2023

      Rick L

      Date: 04/25/2023

      The staff from the salesman to the front desk to the technician walking us through the RV to answer any questions we had were very accommodating!

      Great American RV Superstores

      Date: 04/28/2023

      We appreciate the fantastic feedback ****!

    • Mike B

      Date: 04/12/2023

      Mike B

      Date: 04/12/2023

      Great people to do business with. Always friendly and helpful. Will always recommend them to anyone thinking about buying an RV

      Great American RV Superstores

      Date: 04/13/2023

      Thank you so much Mr. ****, we appreciate ya'll so much!

    • Brian G

      Date: 03/13/2023

      Brian G

      Date: 03/13/2023

      ****** was great! Very informative & helpful with letting us know our options in our price range & showed us units that had the certain features we commented on about likes & dislikes as we viewed the options. She was very professional & knowledgeable of the inventory. Would definitely recommend her to anyone searching for their getaway place. Many thanks to the staff for their assistance! We feel confident that should any issues arise from our purchase, that this business will make sure everything will be taken care of & addressed as promised.

      Great American RV Superstores

      Date: 03/15/2023

      We are so glad to hear of your awesome experience *****! Thank you for coming to see us, and becoming our customer!

    • Jesse A

      Date: 03/05/2023

      Jesse A

      Date: 03/05/2023

      Absolutely amazing company!! They went over and above for me!!!!!

      Great American RV Superstores

      Date: 05/30/2023

      Thank you so much for the wonderful feedback! We appreciate you so much!

    • Michael N

      Date: 03/02/2023

      Michael N

      Date: 03/02/2023

      I bought my travel trailer here in august of 2022. We stayed in it three times when the black tank valve stuck open on October 22nd 2022. I called for warranty and was told it would be best if I had my issues taken care of by a mobile repair company. I tried a couple and they didn’t do warranty work. I called back and they were still trying to push a mobile repairman for the warranty work.I explained that I couldn’t get anyone to do the warranty work so they scheduled an appointment for me to bring it in on the 14th of December. I was told it may take a couple weeks for repairs. It has been like pulling teeth to try and get anyone there to talk to me on the phone about my repairs. On January 14th 2023 I receive a text that a tech has started working on a recall item and is assessing the repair I actually brought the unit in for. The following week I received a text saying the repairs have been turned over to their warranty claims department for approval from the manufacturer and it could take a few days and then parts would be ordered. I am going on 2 months without the work even being started.
      It is march 2nd and I still have not gotten my camper back. **** ***** the service manager did call the day after my 1 star Google review and told me he was involved now and would get things moving forward. I haven’t been able to get in contact with him since. I did call back to back today until I finally got ahold of the lady that “is assigned to my work order”. She acted surprised and told my it was complete. I then told her that I would be in tomorrow to pick it up and she went to back peddling telling me she still needed to give it a once over and make sure she was reading the work order correctly and would call me back. To no surprise I haven’t heard back from her and when I call no one in the service dept is available. I am tired of being lied to and ignored all the while making a payment on a camper that I haven’t seen in almost 3 months.

      Great American RV Superstores

      Date: 03/07/2023

      We appreciate you taking time to speak with our Operations Manager today Mr. ******** we certainly apologize for the length of time and any frustration caused by lack of communication. We are glad to know you have your unit back and everything is functioning to your satisfaction. Please reach out to Customer Support if you need anything.

    • Ken M

      Date: 02/28/2023

      Ken M

      Date: 02/28/2023

      Professional sales, financial and walk thru staff. Delivered as promised!

      Great American RV Superstores

      Date: 03/10/2023

      Thank you so much Ken! We are glad to have you as our customer!

    • Burney.

      Date: 02/21/2023

      Burney.

      Date: 02/21/2023

      I drove about 1 hour to shop at some motorhomes they had isted on their website for sale. There were several in front and on their showroom floor. They were all unlocked and I was able to look through them and check out all the features without a salesman present. I saw others on their sales lot and wanted to look at them and headed that way. I was chased down by someone on a golf cart and told I was not allowed to look "at those" without an employee present.
      Mind you these were class b motorhomes and the chaser was a fairly large guy that wanted to shadow me inside them. I found the chaser guy to be very aggressive and demeaning, not someone that I wanted to deal with. I told him I was leaving their sales lot and to not have me arrested for trespassing. I can just imagine how they treat customers after the sale if this is how they treat them before the sale!
      I do not recommend shopping here.

      Great American RV Superstores

      Date: 02/22/2023

      Hi ******, we certainly apologize that you didn't have a good experience. Would you please reach out to us so that our Sales Manager can speak to you more about this? Give us a call at ************ or send your contact information to *******@garv.net so we can get you in touch with the manager of the Hattiesburg store. We would really like to opportunity to work with you

      Burney.

      Date: 02/23/2023

      Thank you for the apology. Since this experience left such a negative image of your facility, I am not interested in a repeat trip to your business to work out your issues with the guy. Hopefully you have video cameras and can identify to golf cart chaser guy and he can be re-trained on his customer service skills.

    • Shawn B

      Date: 02/21/2023

      Shawn B

      Date: 02/21/2023

      Day 1
      2021 Keystone
      Defective product and would not stand behind it. Comes with a 1 year warranty and still took it in to cover up vs fix. In the meantime, they destroyed my flooring.
      I have pics, timeline etc etc.
      Unacceptable!

      Great American RV Superstores

      Date: 03/10/2023

      Hi ****** we would like to look into this with you more. Please reach out to Customer Support at ************

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