Complaints
This profile includes complaints for Altus Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Altus Global Trade Solutions. I do not have a contract with Altus Global Trade Solutions, they did not provide me with the original contract as I requested.
Business Response
Date: 04/12/2024
Please find Altus' response attached.Initial Complaint
Date:03/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Altus has contacted me twice via email - on March 9 and March 23 - and used no other form of communication to collect $869.20 for ADP reference LC/4GU. They are threatening to report my business for non-payment over "numerous attempts to contact me". However I have already paid the debt that they are allegedly trying to collect, directly to ADP on March 6, and verified receipt from ADP on March 7.Business Response
Date: 04/12/2024
Please be advised that this matter was closed within our agency on 4/5/2024, as we were advised the balance was paid directly to our client. Additionally, we have requested any potential negative credit report against the business to be deleted. We sincerely hope you find our response satisfactory.Initial Complaint
Date:03/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against Associated ****************** **** for unresolved disputes regarding invoiced charges for services that have not been adequately substantiated. Despite multiple requests for detailed proof of service to justify the charges issued, such evidence has not been provided, making it impossible for Yes Sales **** to verify the legitimacy of the claimed amounts.The crux of the dispute lies in the lack of documentation supporting the invoiced services and the refusal of Associated ****************** **** to engage in constructive dialogue for resolution. Our attempts to resolve this matter directly have been met with insistence on payment without the necessary justification, culminating in their decision to mark our file as a 'refusal to pay' and threatening further action.Resolution Sought:Yes Sales **** seeks the following resolution from Associated ****************** **** through the intervention of the BBB:A comprehensive review of the disputed invoices with the provision of concrete proof of the services charged.An amicable resolution to the dispute that acknowledges the lack of sufficient evidence provided thus far.The nullification of the disputed charges in the absence of verifiable proof of service.We believe that such steps are necessary to ensure fairness and transparency in resolving this issue. Yes Sales **** is committed to fulfilling any verified financial obligations but must insist on accountability and evidence as the basis for any charges incurred.Business Response
Date: 03/15/2024
Please find Altus' response attached.Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have fallen victim to identity theft, encountering unauthorized transactions and suspicious activities associated with my identity. Although I have filed a police report, I require assistance in resolving this matter. My goal is to recover my financial losses, restore my reputation, and I seek your support in removing the fraudulent inquiry from my credit report. Your help in this situation would be greatly appreciated.------------------------------------------CRESCENT BK Inquired on Feb 23, 2023Business Response
Date: 01/08/2024
Please find Altus' response attached.Initial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with RECEIVABLES ********. I dont have a contract with the collection agency trying to collect this debt. They did not provide me with the original contract when requested.Business Response
Date: 11/10/2023
Dear **************,
Altus is trying to locate ************************ case but has been unable to find a reference. While we are continuing to investigate, any supporting material that he could provide would help us identify the source of his concerns and address them promptly. Copies of correspondence or reference numbers would especially assist us in establish a connection.Could you please request supporting information so that we can identify his matter and investigate the details? Thank you for bringing this matter to our attention.
Yours,
***********************************
Compliance Specialist
Altus Receivables Management LLCInitial Complaint
Date:10/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were contacted by a representative from Altus Receivables Management claiming we had two outstanding invoices from ************** Services for a subscription to Amazon Business Prime membership. We do not have an Amazon Business account or a Business Prime membership. We are a small non-profit and would not benefit from a Business Prime membership. We are concerned this is fraudulent.Business Response
Date: 12/27/2023
Please find Altus' response enclosed. Should you need anything else, don't hesitate to contact me.Initial Complaint
Date:09/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received notification about a collection but they refuse to provide any details and we do not own anyone any monies. This company is a shame and should be investigated for fraud.Business Response
Date: 12/27/2023
Please find Altus' response enclosed. Should you have any questions, please don't hisitate to contact us.Initial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have received collection notices from this company in the mail, and we do not know what they are for. We have several different LLCs, and two of them have received notices. The two companies have each received two separate notices, the account numbers are different on each one, and they are trying to collect the exact same amount for the two different entities. It seems to be a scam/fraudulent. I have tried calling the company many times to look into these notices, and each time the line is disconnected and I am not able to speak with anybody.Business Response
Date: 09/25/2023
Hello, please see the attached reply to complaint 20606560. Thank you for bringing it to our attention.
Customer Answer
Date: 10/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:09/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has contacted us claiming that we have a debt to one of our vendors. The debt has been paid directly to the vendor after they corrected a computer glitch that did not enable to process payment. Even though we informed Altus that it was paid they are continuing to harass us by mail and by phone and treating us to file against us with the credit reporting companies. They are making false claims and refusing to provide debt information we requested. On the top of that they are sending harassing and threating emails.Business Response
Date: 10/26/2023
Please see attached letter, and thank you for bringing this concern to our attention.Customer Answer
Date: 10/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The letter they sent is dated 10/26/2023. They state that they will not contact us again in this matter.
Attached is a letter we received from them on 10/27/2023. Clearly they are continuing to harass us even though we have repeatedly told them that we made payment to our vendor and they should seek conformation from them.
They also called on 10/26 despite their letter with the same date.
Regards,
*******************
Business Response
Date: 11/10/2023
Dear **************,
Thank you for sending us the correspondence from *************** When the response was filed, ****************** case had not been updated and an automated letter went out the next day. I have confirmed the case is now closed in the system and will not result in an unintentional contact. We appreciate ****************** patience and understanding while we investigated his concerns and brought them to their proper conclusion.
If there is any further contact from Altus regarding this case, or in the event ************** finds our response unsatisfactory, he may reach me by email address or telephone provided below so that I can more promptly address his concerns.
Sincerely,
***********************************
Compliance Specialist
Altus Receivables Management LLC
************
******************************Initial Complaint
Date:08/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*********************** from Altus Receivables Management has been awful to deal with. They are stating we owe a debt to a company that we never received services from. Beware of this company if you are contacted by them!Customer Answer
Date: 09/01/2023
Please take down our review and complaint as it has been resolved.Thanks,
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.