Complaints
This profile includes complaints for Altus Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I AM NOT LIABLE FOR THIS DEBITWITH PRISMA HEALTH UPSTATE.I DO NOT HAVE A CONTRACT WITH RECEIVABLES MANAGEMENT C THEY DID NOT PROVIDE ME WITH THE ORIGANAL CONTRACT AS I REQUESTED,
Business Response
Date: 08/29/2023
Thank you for bringing this matter to our attention. Unfortunately we are unable to locate an account in our system with the information provided.
Could you please ask **************** to kindly provide us with our account/case/reference number so that we can properly locate her account. This information can be obtained from any correspondence received from **********. If she provides a copy of any email or letter, we should be able to assist in this matter and work toward a resolution.Yours,
*****************************
Compliance Specialist
Altus Receivables Management
Initial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of Altus Receivables Management and therefore, have never done business with them. Today, I received an email indicating I have been placed in collections in the amount of $822.30. I believe this is a phishing email. Here is the body of that email:May 2, 2023 ******************* ***************************** Realty Beach Cities ****************************************************************************************************************************** Account Number ************* RE:Opcity Reference #******** AMOUNT INTEREST ADD ON TOTAL $822.50 $0.00 $0.00 $822.50 ?Dear Sir or Madam,??The above claim has been placed with our firm for collection in the amount of $822.50.?To avoid further collection actions including negative reports to credit bureaus and possible litigation, please contact our office immediately. Please reach ** at ************ to speak with an agent and arrange a payment today.?Please provide your account number listed on the top of this letter to reference your case.? Thank you for addressing this issue.?Should you wish to speak to a representative please call Altus Receivables Management at ************.?D50 ? ref:_00D411MucQ._5002M1cNtEw:ref North ******************* of ***************** No. ********* This collection agency is licensed by the ********* ********** of ******** ??This is an attempt to collect a commercial debt. All information will be used for that purpose ?Make a payment online Placement/Case Number: ******** Go To: *********************************************Business Response
Date: 05/15/2023
Please find Altus' response attached.Initial Complaint
Date:04/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We received a debt collection notice via email and we have been unable to get anyone at that agency to answer the phone. They deliberately dont answer to impose unjust fees against accounts. I can not get ahold of them to remove an unjust fee on my account! I am requesting that the fee of $105.10 be removed immediately!Business Response
Date: 04/27/2023
Please find our response attached.Initial Complaint
Date:03/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We cancelled our business insurance in 2021. Recently a collections agency contacted us by email saying that we owe ****** to **************************. We don't even know what this company is.Business Response
Date: 03/30/2023
March 29, 2023
BBB/Greater New Orleans Area
Attn: ***********************;
*****************************************************;
********, ** 70002
RE: ID# ********
Dear ***************************:
This letter is in response to complaint ID ********.
Our client placed a commercial account for collection with our agency on March 22, 2023, with an original outstanding balance of $13,045.18. The complainant herein was listed as the contact person for Darko Renovation, the commercial debtor.
We understand the complainant is disputing the debt and requesting Altus to cease collection activity. As you know, we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor requests or disputes a bill. In reviewing our records, we were unable to find any such request from the complainant.
However, considering the complaint filed with your office, our agency has closed this account and will refer it back to our client. Please accept this letter as confirmation that all collection activity has ceased.
I sincerely hope that our response provides a satisfactory resolution to this complaint. Feel free to contact me if you should have any questions.
Sincerely,
**********************;Initial Complaint
Date:03/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May ********* have received a letter claiming that I owe a debt to Altus Receivables Management. Since this is in error, I request that you send me the following proof as you are obligated to do in accordance with the Debt Collection Practices Act, section ****g.* ???The original application or contract.* ???Any and all statements allegedly related to this debt.* ???Any and all signed receipts.* ???Any and all cancelled checks.Under the law, you have thirty days to supply this proof. in addition, do not contact me again via phone: From now on, we will communicate through mail.SincerelyBusiness Response
Date: 04/06/2023
Can we please have an extension of 14 days?Business Response
Date: 04/13/2023
Please see attached.Customer Answer
Date: 04/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
De *************************
Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company, Laced By **** (account #********) not liable for this debt with ********** Global Leasing and do not have a contract with Altus Receivables Management. They did not provide me with the original application as requested.Business Response
Date: 02/06/2023
Please find Altus' response enclosed.Initial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company sent my business a letter demanding payment in 3 days for a debt that is not even true! This company is a scam and sending out scam letters! I want the company to penalized for this garbage! Even the grammar and sentence structure in the letter is typical of non US residents sending e-mails, ************., it is not grammactically correct!Business Response
Date: 02/06/2023
Please find Altus' response enclosed.Initial Complaint
Date:01/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ALTUS RECEIVABLES MANAGEMENT, *** is attempting to collect an alleged debt as a third party from the business, MORICH LAND ENTERPRISE *** without written proof they are able to collect such alleged and/or any other debts in the state of ********. They have reported an account to the business' Dun & ********** account without providing any written proof. They ignored dispute requests. This is the final complaint for a legal complaint is filed in the appropriate court.Business Response
Date: 02/06/2023
Please find Altus' response enclosed.Customer Answer
Date: 02/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and haven't seen the update to the Dun & ********** business report. I will contact Dun & ********** again after 15 days to see if the account information had been deleted.
Regards,
*********************************Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The alleged debt item is entirely inaccurate and incomplete, and represents a very serious error in your reporting. Regus Management has been harassing me and third parties with several collectors and reported previously to CFPB on sept 2021. The collector has been harassing me, by trying to collect some inexistent debt, and failed to verify any liability bearing my signature. 1)The collector is harassing an individual, by trying to collect the inexistent debt from a corporate that never renewed a lease, while neither the individual, nor the company ever signed and obligated both. 2)The collector and Regus Management failed to provide previously, any bearing signature agreeing on the alleged renewal agreement regarding the amount pretended. 3)The alleged renewal agreement in any case is out of the statue of limitations in any case. 4)The collector is harassing by sending emails, and calling to a corporate phone owned by my actual employer, in addition to be sending letters to a property which has caused complaints against me. The Collector has been instructed to Cease and desist any type of communication that is resulting in harassment, and potential claims due to non-compliance of federal laws under the Fair Debt Collection Practices Act, and the corresponding local state laws including the violation to individual civil rights for willful non-compliance. Failing to provide a copy of any alleged contract, or other instrument bearing my signature and may result in a small claims action against the collector, and the associates harassing. I am seeking a minimum of $1,000 in damages per violation for: Defamation Violation of the Fair Debt Collection Practices Act (including but not limited to Section *****) Violation of the Fair Credit Reporting Act (including but not limited to Section 623-b) In addition to violations to my civil rights. 5) the collector is not licensed in ***** but in ********* in addition.Business Response
Date: 02/06/2023
Please find our response attached.Customer Answer
Date: 02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The answer is absurd. They are breaking the law with something inexistent, and out of any question. They are trying to collect an inexisting debt, which they do not verify because no leasing agreement was ever renewed, and over the statue of limitations of the year they mention, which is no sense in first place. This collector is completely outlaw.
Regards,
*********************** *******
Business Response
Date: 02/24/2023
We regret hearing that ****************** did not find our response satisfactory. However,we stand by our initial response. Please let this serve as confirmation that this matter remains closed within ********** and that all collection activity has ceased.Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My business credit report is reflecting a negative account from Altus. This is relating to contract with Spectrum that was expired during COVID as we were not utilizing their internet services anymore. Given that there's no adverse liability with this company or its affiliates we ask that the negative item be removed from our Experian business credit report. This is relating to our company ****************** and the service contract was for the address *********************************************.Business Response
Date: 09/29/2022
Please find Altus' response enclosedCustomer Answer
Date: 09/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to appreciate their immediate attention and the quick resolution of the issue.Thank you for your help.
Regards,
*********************
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