Complaints

This profile includes complaints for Premium Parking Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premium Parking Service, LLC

  601 Poydras St Ste 1500 New Orleans, LA 70130

  
• 

  Premium Parking Service, LLC

  Bridgeport, CT 06604

• 

  Premium Parking Service, LLC

  4433 Perkins Rd Baton Rouge, LA 70808

• 

  Premium Parking Service, LLC

  150 Gorman St Annapolis, MD 21401

• 

  Premium Parking Service, LLC

  218 N. Broad Street Jacksonville, FL 32202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is response to a Ticket (#********) we received from:enforcement-web.premiumparking.com I parked at this location ******************************* I paid ***** to park there for two hours. I received a ticket for a total of $101.00 This consists of $36.00 for a unpaid parking fee And $65.00 ticket amount? The claim is that we were "over ****** in our parking time.The claimed time entered was 11:53:53 AM and claim time exited 2:19:54 PM The claim is that we exceeded our time by ~ 26 minutes. The website states they have a 15 minute grace ******************************************************************************************************************************************* As a result we are being charged $101.00 for parking for ~11 minutes. We respectfully request that this charge be reduced to $***** - the parking fee for the 11 minutes of overtime limit.

  

  Business Response

  Date: 01/11/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. 

  We have decided to honor your request.  The citation is now reduced to the total of 16.00.  We appreciate your approach and your fair actions requested.  Simply put... thank you!

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of *********, **. Recently, I received a parking ticket from Municipal Parking Services, a business with no contact phone number, no direct email address, and a PO Box located in ***********, **. The parking ticket is for a late exit over the grace ****** from a pre-paid parking lot located at ********************************************************* for which I prepaid $16 for parking. Entry time 4:29pm EST, Exit time 6:59pm EST. The total time parked was 2 hours and 30 minutes. The ticket stated that the violation occurred at 6:46pm EST. I was 13 minutes beyond the time I was supposed to exit the lot. The ticket that I received is for $101 ($36 for unpaid parking and $65 for an additional unspecified ticket, not issued by the *****************. According to ********* City (************************************************************************************************ )The maximum fee for a parking ticket violation is $32. Being charged $101 for a 13 minute over grace ****** from a unknown parking service, is excessive and abusive. Additionally, the company charges a penalty of an additional $30 if not paid by February 13th. The resolution I want is to pay the lot for the additional hour owed ($8).

  

  Business Response

  Date: 01/11/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers.

  You ask was very reasonable and I was able to obtain approval from the local management of that facility.  I have reduced your citation as per your request to $8.00.

  Thank you for your understanding and for your approach. 

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using the lot near my apartment run by Premium Parking in January 2023. I began paying a monthly subscription of $75.00. However, in September 2023, I noticed a charge of $80.00 on my account. Concerned about the unannounced increase, I sent an email to ******************************************************** requesting an explanation. On the same day, I received a reply asking for the Parking locator #, to which I promptly responded with the required information. Unfortunately, I never heard back from them.I eventually forgot about the matter, but on 12/27/2023, I received an email titled "Subscription Rate Increase," notifying parking subscription members that the current $75.00 price would change to $100.00. Meanwhile, I still hadn't received an explanation for the extra $5.00 charged every month. On 12/28/2023, I called their customer ********************** line at ************. The representative informed me that there was nothing she could do but suggested I email ******************************************************** again.On the same day, I emailed the existing thread, requesting an update. **************** left me a voicemail the next day, seeking a callback regarding the fee increase inquiry. I returned his call, explained the situation, and provided screenshots of the charges in my credit card statements. He mentioned that a refund was possible but needed time to investigate, promising to get back to me by Friday (12/29/2023). Unfortunately, I did not receive a text or callback from him as promised.On Tuesday, I reached out through text, receiving no response. On Wednesday, I inquired again and informed him of my intention to file a complaint through the Better Business Bureau. He replied that it was up to me and explained that the ongoing process would take longer. Adding to the frustration, it appears that next month I will be charged an additional $5, on top of the increased $100 fee. It's been months and I'm yet get an explanation and refund.

  

  Business Response

  Date: 01/17/2024

  Hi ******,

  Thank you for submitting this complaint and informing us of your challenges.  We take these matters very seriously and have alerted our VP.  He worked with the **** ***** and they both agreed to honor your request and refund you $20.00.  The refund was sent for processing today and you will get an email from Stripe (CC processor) notifying you of the refund.  Please allow 3-5 business days.  Thank you for your understanding.  

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 10, 2023 I parked downtown in a Premium Parking lot and paid for lot P402. After returning to my car with a friend, I decided to bring them to their vehicle in the lot across the street lot P406. My friend and I sat in the car and talked for approximately 40 minutes before leaving. About a week later I received a letter in the mail from Premium Parking saying I did not pay and this is their boot fee. I do not think that this is correct because I never left my car unattended and the signs in their lot say Signs are posted at the entrance, exit and all throughout the parking facility that says "Pay Before Walking Away" I do not expect to pay them $90

  

  Business Response

  Date: 01/08/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We sincerely appreciate you and we will make this right!  

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/2023 I parked at a parking lot located at ************************************************** in a designated handicap space and displayed my handicap placard. I read all the signage posted prior to parking and there was no signage indicating that I had to pay to park, nor was there any price or way to pay posted anywhere on the lot. Upon returning to my vehicle, I had a citation for $115.00 on my vehicle. I attempted to dispute the ticket with Premium Parking and I received the following reply:We recently received your citation review form. When determining a customers request for a review, we fully investigate each customers complaint. In doing so, we must always follow company policy.Regards,Glideparcs Enforcement The signage posted on the lot clearly does not state that this is a pay to park lot, nor is there a place on the lot to pay. This is clearly an attempt to shake down people and this needs to be addressed by the company and this citation needs to be dismissed.

  Customer Answer

  Date: 01/02/2024

  A photo of the citation is attached.

  The license plate is LDYACCT.

  

  Business Response

  Date: 01/08/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We sincerely appreciate you and we will make this right!  

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I pay $249 a month for 24/7 7 Day Non-Reserved 3rd Floor or Above parking for garage ****. This was last renewed on November 30, 2023 at 12:01 AM. Confirmation number ********. Ive been paying for the subscription since 07/31/2022, and never had a problem at all. However, this month, despite always renewing the subscription on time, I received 2 parking tickets in the mail (MPS-10029051 and MPS-********), each of which are billing me $76 each for non-permit: plate not in system, even though my license plate is tied with the subscription so I should not be receiving these tickets. I have submitted appeals on December 20th, however, it has been more than 72 business hours and I have yet to receive a response (the form stated that I would receive a response within 72 business hours), and I am getting very nervous as the tickets I received threatened to send me to collection if I didnt pay. Im sure that this is a simple glitch and can be easily resolved, and look forward to continue my business with premium parking. My garage is so quick to boot those who didnt pay so if that was truly the case I would have been immediately booted.

  

  Business Response

  Date: 01/02/2024

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We sincerely appreciate you and we will make this right!  

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked at the ******************* on Sat 12/16 for a company party. I am new to the area and have never parked downtown before. Upon entering the garage I did not see a place/toll to take a ticket so I found a parking spot and thought that they must have me pay the fee at the time I exit the garage. When I came back to my vehicle thats when I noticed the piece of paper with a citation for unpaid parking in the amount of $60. I tried to get ahold of the company via phone and no one answered. I decided to pay the ticket and then appeal it due to uncertain payment methods, which I have not heard back from the company. There was NO DIRECTIONS upon entering the building about how and where to pay and I find it unfair you cant get specific answers.

  

  Business Response

  Date: 12/27/2023

  We appreciate you bringing this to our attention. We have not heard any reports/issues regarding lack of signage, but we will still see if there is any improvement we can make.  We do sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. Please file an appeal and we will ensure it gets responded to. ***********************************************************************************

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. An Appeal was filed and this was the response from the company. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************
  
   
  

  

  Business Response

  Date: 12/27/2023

  We found your appeal.  I decided to take this over from the market.  I just submitted for you to get a refund.  You will get a refund in the next 3-5 days. Apologies, for not finding that sooner.  

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21st, 2023, I traveled from ********* in my vehicle with my 7-year-old daughter to take the river cruise on the *****************.Pay for 2 hours of parking as this is how long the website said the cruise would last.I returned approximately 15 minutes late and was about to pay the extra hour when I found my vehicle immobilized with a notice that I had to pay 110 dollars to have the blockage removed from the tire.I called the company, and the lady who answered told me that there was nothing they could do and that she had to pay if she wanted the blockage removed.I had to pay 110 dollars for 15 minutes of delay.That seems unfair to **** believe that this company in complicity with Premium Parking has a scheme to scam tourists who come to take that cruise.I would like the law to take a look at this procedure because it seems illegal to **** just checked the complaints about Premium Parking and Admiral ******************** on ****** and now I understand why the flow of tourists to *********** is decreasing.These two companies are spread all over the city repeating the same scam on every decent tourist who visits ***********.The law should intervene in these two companies, stop this scam, and put the criminals responsible for carrying it out in jail.I believe that the rest of the working people of *********** do not deserve to be affected because of these bandits.

  

  Business Response

  Date: 12/27/2023

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously.  We want to make this right for you and change your experience.  We are going to give you a full refund for the amount requested.  We want to earn your business again and make this right. Please allow 5-7 business days for processing.  We have also alerted the Market President and the Account Manager.  

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 21, 2023, my family and I attended the Krewe of Boo parade in *********** and parked in the P400 lot at ************************* We parked on the 4th floor and paid at the kiosk by the elevators no more than 20 feet from our vehicle. We received our receipt and assumed nothing was wrong.Days later, we received a citation #******* stating our plate was not in system/non-permit and were being charged $85. We appealed on November 7th and provided our receipt for the $42.31 we paid for parking. They replied with their Terms of Purchase and stated they would lower it to $20. We replied back wondering exactly what we did as their response was not clear. They replied that we did not pay for the lot we were in, but for another lot blocks away. Even though we paid at the kiosk in the same lot where we parked within 20 feet of our vehicle.I don't think we should have to pay any additional money as we paid in advance and at the location. It must be some computer error or something. Their policy is that you cannot transfer parking to other vendor locations but it seems their kiosks will allow it, which, if true, is dishonest.

  

  Business Response

  Date: 12/27/2023

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We sincerely appreciate you and we will make this right!

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. We parked our car in a parking garage on 11/4/2023. We used a credit card and the app showed everything was working. The charge was $22. 2. There was on a problem on Premium Parking's part and the credit card transaction did not go through. 3. Premium Parking sent us a bill for $60. We disputed the charge and said we would be happy to pay the initial parking charge of $22, but would not pay the extra fees.4, Premium parking dismissed the dispute and would not acknowledge an issue on their end or the fact that we had the timer app on our phone counting down the parking time.4. Premium Parking sent us another bill with even more fees added on. The total came to $100. 5. We paid the $100. We want to be refunded for all the fees and extra charges. $78. 6. ************ is taking advatage of consumers and should not be able to have a high rating on BBB.

  Customer Answer

  Date: 12/18/2023

  Attached is our citation with fees.  Please let me know what other info you may need. 

  

  Business Response

  Date: 12/18/2023

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously.  We want to make this right for you and change your experience.  We are going to override that previous decision and we are going to give you a refund for the amount requested.  We want to earn your business again and make this right. Please allow 5-7 business days for processing. We will be refunding it all but the $22.20 that you mentioned in your complaint.  Thank you for your understanding and we apologize once again.