Reviews

This profile includes reviews for Southern Air, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Southern Air, LLC has 59 locations, listed below.

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  Southern Air, LLC

  1974 Monroe Hwy Pineville, LA 71360

  
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  Air Tech of Conroe, LLC

  12577 Highway 105 W Conroe, TX 77304-4375

  
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  Air Tech of Houston, LLC

  2114 Lou Ellen Ln Houston, TX 77018-6011

  
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  Air Tech of Humble, LLC

  1710 E 1st St Humble, TX 77338-5233

  
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  Southern Air, LLC

  11999 Industriplex Blvd Baton Rouge, LA 70809-5133

  

Review Details

• Review fromJim B

  Date: 11/12/2024

  5 stars
  We switched to Evans Air Cond. & plumbing about a year ago and have been very pleased! Every technician we've had in our home has been knowledgeable, answered all our questions, been efficient and friendly. Their work has been great with no problems afterward!

• Review fromRAYMOND B

  Date: 10/30/2024

  1 star
  An entity with no integrity on diverse planes.
  Work was not completed 100 percent.
  The stair case to my attic was taken down with the frame and not replaced or repaired.
  A part connected to my upstairs unit that coincides with my Ecobee Thermostat was not returned.
  The price was outrageous. ( Shame on me for not knowing a thousand right questions or asking them at the right time.)
  I did financing and the price is over $20,000 dollars for a 1250 square foot house.
  I received an open invitation for their return which hasn't happened and wasn't given invoice.
  I called 6 days later ( giving the benefit of doubt) and asked for a date to repair what was taken
  apart as well as an itemized invoice. I was told the message would be sent to the HVAC department and I would be contacted. Three days later still no response. I did get an invoice that was not itemized but did entail a final price of over $20000 dollars for a Trane unit - 3 Ton Premium HP EL System.
  This unit on line is between $8000-11000 at best (and that's being generous I believe).
  I'm aware that goods and services were provided and require compensation.
  I however did reach out to their finance company to make them aware of, the unfinished job and the lack of work ethics that this entity exudes.

• Review fromDavid F

  Date: 10/28/2024

  1 star
  Damaged my wall and caused a leak at toilet to floor junction. Never disclosed either. Denied causing toilet leak and suggested I call plumber who installed a new flange for that toilet 14 months ago asking about their warranty. I refused as they caused the leak which was not an issue prior to their work, NEVER USE ACS.

• Review fromRita A

  Date: 09/23/2024

  1 star
  We had used Air Comfort Solutions for 3 years. They were scheduled to come out and do the 6 month service (we were paying the $18 per month as they requested). I requested that after the maintenance service, they switch the account to our new house. They switched the account but then said they could no longer do service on our previous house since account was switched to new house. Even after I pointed out that they owed us a 6 month maintenance, they refused do comply. I then called and told them to cancel the account. They did not; we received a charge on our credit card twice after I cancelled. I have called twice and have never received a return call from their membership department. Only option is disputing the charges with the credit card company.

• Review fromKirk H

  Date: 09/20/2024

  1 star

  Scrupulous company. Got a quote from them 36,000 dollars for a standby home generator with straight run 45 feet for connections. A 15,000 job! Ridiculous!!!!

  
  

  Surgi's Heating & Cooling, LLC

• Review fromGary S

  Date: 08/27/2024

  1 star
  I'm sharing this as a warning to anyone considering hiring Southern Air of LA. After getting bids from three plumbing companies, I selected Southern Air because they were the lowest, coming in at $6300.00. When the job was completed, I was charged $9360.00. That is a 48% increase in price. At no time did any Southern Air employee provide any evidence to justify the price increase. They made claims but showed me nothing. Their attitude was "just trust us and pay the bill." I cannot help but believe that I was scammed.

• Review fromBarbara P.

  Date: 08/03/2024

  1 star
  Contacted Southern Air because commodes not flushing and bathtub not draining. Had coupon for $99, drain fixed or it was free. Fact that camera was being used was added incentive. Tech, Trevor **********, was sent out same day (May 22, 2024. Informed Tech problems with commode and tube. Asked me to eSignal his IPad that I agree to him unstopping drains, stated that work was already performed to my satisfaction, and that I agreed to $99 dollar fee.Inquired about statement saying work already "satisfactory" done when not even started. Trevor stated it really was giving him permission to do work. Tech set about clearing commode and tube, came back inside and made a big deal of flushing toilet, even filming it flushing with his pad. Since he requested payment "before" work done, he left but returned five minutes later to get another picture of the same toilet flushing. After he left I realized that the full bath had not been checked with me. I checked bathroom and nothing was working. I immediately called Southern Air, Trevor returned, and after 20/30 minutes admitted he could not fix the problem, would have to send camera man out. I thought that was his job. Camera Tech came out as did his boss and stated I needed "main line jetting", price $1332. Assured this would solve problem. Did not solve problem--they needed to dig trench and replace piping. Dug up my yard on day forecast for heavy thunderstorms. Arrived at 8:25, rain started around 9am, workers (4 or5) sitting in trucks, 12:25 Tech Anthony ****** at door, calling it a day due to thunder/lightning, too dangerous with backhoe. Still having same problems, sent me a bill for inept workers/work. Calls to Southern Air they're going to call our City water dept for suggestion. Don't return call on what they plan to do to solve issue.

• Review fromWendy W

  Date: 07/04/2024

  1 star
  I had service last year 2023 and the plumber took my check in good faith that I would come to the office with an updated check for payment of services. As promised to Nicole, I dropped my updated payment to the office staff who was sitting around in the dark. The office staff promised to relate my information to Nicole the next morning and have my updated check submitted for payment and rip up the original payment. The message did not get to Nicole and she deposited my original payment which caused several NSF's. Two weeks later, Vicki calls to ask what to do with the updated payment. I was furious. She called back stating she spoke to TIM the manager and he told her I would be granted a refund of the NSF fee's and I had two options for the refund. 1 to have a check written and mailed or 2 use the refund toward my amount due. I chose to have the credit applied to what was due. This was also agreed with Tim as long as I supplied bank statements as proof of the NSF fees.
  I brought to the office copies of my bank statements, however, the refund was never applied. I kept calling for updates, but was told Vicki, Nicole or Tim would call me back. Tim finally called me back and said he needed the information from my bank. I told him I had already dropped the information off, but agreed to drop it off again in hopes this would be resolved. Upon calling this year to get service on my unit, I was told there was a hold on my account due to the outstanding payment owed. I asked if the refund had been put in place, and of course once again, NOTHING had been done. I received a call from Levi ****** who promised he would fix this problem. He gave me his email address in order to send him the information of my situation as well as copies of the NSF fees. I emailed him in May 2024 with all pertinent information. I emailed him 3 times. AS of date, I have not heard from him or anyone else at Southern Air. The office can not be diligent with their promises

• Review fromCraig M

  Date: 07/01/2024

  1 star
  The practice of charging $50.00 service fee even though I cancelled within 1 hour is not right. You could not come until Monday (I called on Saturday) and it was very hot and humid. Some leeway should be followed, a different company came within 2 hours. Disappointing.

• Review fromDebbie C

  Date: 04/29/2024

  1 star
  Sorry to say but I will never use ACS in Tulsa again nor will I recommend them. A tech came out two weeks ago to do a yearly check. There is an issue with the unit and he said someone would get with me the following Monday with estimate. No call or email so we called the next day and left a message. Again, no call nor e-mail. Called again and left another message, twice. No call nor e-mail. Very unprofessional not to respond They are glad to take your money but nothing else. Very disappointed in them.
  Finding a different HVAC company.