Complaints

This profile includes complaints for PosiGen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PosiGen, Inc. has 6 locations, listed below.

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• 

  PosiGen, Inc.

  145 James Dr E Ste 300 Saint Rose, LA 70087-4006

  
• 

  PosiGen, Inc.

  PO Box 4387 Portland, OR 97208-4387

• 

  PosiGen

  345 Huntington Tpke Bridgeport, CT 06610-1480

  
• 

  PosiGen Green Grants

  6939 South Choctaw Drive Baton Rouge, LA 70806

• 

  PosiGen, Inc.

  Po Box 4387 Portland,or, OR 97208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon seeing my solar meter was not registering I called Posigen last week. I was told they were aware on April 17th the system was not working. Since that call I have spoken to 3 different customer reps, two ***** and ***** trying to help, including the last one today ***** was disrespectful, dismissive and said you know if your car broke it might stay broke for a year, and we have ****** customers and we can't take care of everyone. I am low income, 73 yrs. old and when Posigen does not fix their system I get a whopping Entergy bill. If I hadn't called I would be paying both Posigen and Entergy and Posigen would just let the system be broken. I am asking that the system be fixed this week. That I get a call when they are coming. They did defer the payment for *** to the end of the lease. I know things break but they must report it to the customer, and then give ** a timely date for its repair. I am being reimbursed for my April payment, but I am now told it will be weeks more before anyone can come to fix this. No date. This causes stress, financial hardship and many hours spent calling Posigen back. They keep advertising for more customers and don't care about their existing ones. Give me a date for the repair this week.

  

  Business Response

  Date: 05/04/2023

  Mrs. ******, we are sorry to hear that you are experiencing difficulties with your solar system. Due to the high priority of what you may need we have dispatched a tech to your home. The repairs have been made and the system's production has been reporting since 5/3/2023. Thank you for reaching out to **. We definitely want you to experience all the benefits of solar. Please feel free to contact ** by calling {************ option 4)
  

  Thank you,

  *********************** - Dispute Resolution Specialist 

  
  

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have noticed a discrepancy with payments/balance on my Posigen account. The statements are very difficult to understand, but I make a payment of 65.00 each month when billed.On my invoice dated 9/13/2022, I had a contract balance of $8841.93. On my invoice dated 10/19/22, I have been credited for the 65.00 payment, but my contract balance increased to $9037.50, an increase of $195.57. My balance increased even though I am ahead on payments. There are no late charges or any other valid reasons for this increase to my contract balance. I have called Posigen regarding this matter, but they could not or would not give me an explanation for this increase. My contact balance should be decreased each month, not once. All of my current balances are based on this incorrect increased balance.
  I have been told that they will look into the matter, but it will take time because billing is handled in China, and on another occasion, that billing was handled in India. It’s obvious Posigen cannot justify this increase and Posigen cannot even explain to me their difficult to understand statements.
  I do not know access to all of my previous statements, so I don’t know if this increase has been imposed before on my previous balances.
  I need this $195.57 subtracted from my balance. Also my solar system is working is working fine now, and I need assurance that my system will not be sabotaged or compromised because of this complaint,

  

  Business Response

  Date: 04/20/2023

  *** ******** *hank you for contacting us about this issue. We apologize for the confusion of billing invoice discrepancies. As we try to innovate our internal systems and processes we discovered the issue of the bill adjustment errors, but they did not read clearly on the customer invoice. Rest assured, our team has spoken with you and are actively working to credit the balances to reflect as they should. Thank you for being the best part of PosiGen. Please reach out to us if you have any questions or concerns. The team is happy and ready to take care of you. 

  Best wishes,

  Earl P****

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19955295, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December Posigen declared that everything was ready and started billing me. Job is still not finished and they are not responding to emails or phone calls. The solar panels have been on my roof now collecting electricity for Posigen for all this time and I still have to pay Entergy. I want Posigen to pay me what I have paid to Entergy since the job was finished.

  

  Business Response

  Date: 04/20/2023

  ********************, we want to thank you for reaching out to us. After further review of your issue, we see that we have already had ************** check your system reporting and confirmed the meter measuring 4/13/2023. We want to remind you that it will take some time for it to properly measure a full scope after a few billing cycles. You spoke with our specialist today and took the time to address your needs. They will continue to contact you with any further details. In the meantimereach out if you need further assistance. Our team will be happy to get you taken care of. Again, thank you for being a valued customer of **********************. 

  Best,

  *******************

• Initial Complaint

  Date:04/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Solar panels where installed about 2 years ago , ever since the panels have been installed Ive been having water leaks in my home. Ive contacted PosiGen several times and the 1 st time they came out they agreed that the solar panels where causing the leak and so did my insurance company but they never fixed the problem . The second I contacted them they sent someone out and said that it was my roof . My roof never leaked until panels where put up. They worked on the panels and just put some glue on it and it didnt fix the problem . I contacted them the 3rd time and they changed the issue to its my window leaking . I hired someone to come look at my roof and they confirmed that its the solar panel causing the leak which they took pics of the glue that Posigen put on there and did not fix the issue . Im making payments to this company and they refuse to come fix the problem theyve caused . *** tried contacting them and they said my case was closed and theres nothing they can do. I want to file this complaint due to the facts that they caused the problem and refuse to fix it.

  

  Business Response

  Date: 04/11/2023

  *************, thank you for reaching back out to us. We want to thank you for your continued business and value your feedback. After further review, we see that our team has actively assessed and aided in your issue. It was a documented non-solar related leak. A member of our team did some courtesy patches on your roof, as the broken shingles are not a result of our drilling in your roof. As you have documented via pictures there are no rails drilled in those areas. We pride ourselves on expressing empathy towards our customers in their times of need and offered a form of compensation as a courtesy to help with the cost of repair on some of the sheet rock internally in your home. We encourage you to pursue a professional roofing company to service your needs further. Thank you for being a valued customer with **********************. 

  Best,

  *******************, Resolution Specialist

   

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PosiGen installed a roof November 2021 April 2022 the roof was leaking with 1 leak I called them no one came or called back September 2022 I had 3 active leaks I called again called again ...no call back or visit Called again March 2023 spoke to several people ,several people called me back several promise to send some one out . On 3/28/23 They finally sent a of crew of non English speaking men and woman with a ***** tag and neither had any form of ID the white van had no form of logo .After they left I told the Posigen Director that I will not allow them in my home bc I didn't feel safe .They told me some one would come the morning of the 3/29/23.NoOne Came .They told me some one would come that evening from 3-4 pm No one came .This entire encounter has been a disaster. They are hiring subcontractors that are not English speakers which leads me to believe they are not illegal. They also want give me the name of the people who worked on my house the first time which is ALL A BIT SUSPECT TO ME. I need this matter resolved asap .

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Promised I would save money, but never did. Ignored my calls, finally came to inspect equipment and found that it was not working properly and never came back or contacted me to let me know what they were going to do to fix problems. Feel mislead and taken advantage of and want out of my contract and reimbursed for the fees I have been deceived into paying.

  

  Business Response

  Date: 03/30/2023

  Ms.*****, thank you for being a valued customer. After reviewing your account we did discover your system had several fixes including a  new meter install, replaced inverter, and a panel cleaning. Though it took some time with part ordering and scheduling our team of experts to perform the maintenance, we are excited to see your panels are up and running beautifully! You spoke with one of our representatives yesterday to express our appreciation for your patronage and reassure you of the PosiGen experience. Please reach out if you need anything our team will be happy to help!

   

  Best wishes,

  *******************************

  Director Customer Care

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 74-year-old social security recipient on a very tight budget, and I installed a solar panel to lower my energy bills. Unfortunately, the panel stopped working, and I am now burdened with a bill of $400 plus. Despite contacting your company repeatedly over the past weeks, I have not received any assistance. Instead, I have been given the run-around and subjected to excuses.A technician from the state energy company and also one from your own company has confirmed that the panel was not working, but your company has continued to send me bills. This issue has been ongoing for over six months, causing significant distress and making it extremely difficult for me to manage my finances. As a senior citizen, I have found it especially challenging to navigate your company's customer service system, with the representatives showing a lack of concern for my situation and lack of respect.I am deeply troubled about this situation, as I cannot afford to pay such a high bill, and I am in need of urgent assistance. The delay in fixing the panel has caused me undue stress and financial hardship. I implore you to take immediate action to rectify this issue and provide me with a lower bill. As a valued customer, I urge you to show me the courtesy and respect I deserve.I am counting on your company to do the right thing and help me in my time of need. Your timely assistance in resolving this matter would be greatly appreciated. I would be grateful if you could ensure that your customer care representatives treat all customers, especially those who are elderly and vulnerable, with the utmost respect and consideration. I appreciate any efforts you can make to rectify this situation and provide me with the necessary support.

  

  Business Response

  Date: 03/24/2023

  ********************, thank you for reaching out to us. We want to reassure you that you are still a high priority as our team has been very diligent at finding the right solution. This issue was a unique case where one of our vendors had an unexpected complication that drastically delayed your resolution. We want to deeply apologize for your service experience not meeting your expectations. You spoke with our specialist earlier today and granted us the opportunity to make things right. We will get you taken care of, and we want to thank you for being the best part of PosiGen.

   

  Best regards,

   

  *******************************

  Director Customer Care

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NO customer service whatsoever!! DO NOT USE THIS COMPANY!! One of the products they use to build their panels is defective. The manufacturer, Solar Edge, refuses to ship the parts to fix it. PosiGen CLAIMS they have no control over this but it is THEIR client. I am paying a FULL electric bill (about twice what it should be) AND a useless solar lease. They won't help with the monies and threaten late charges if I don't pay for their useless solar panels on time. I'm attaching my contract. Please see #**, where it is stated that PosiGen is responsible for ALL REPAIRS AND MAINTENENCE.

  

  Business Response

  Date: 03/27/2023

  *********************, Thank you for reaching out to us. We are working adamantly to take care of you and want you to know that we value your patronage. After researching more into your needs, we are in the final steps but awaiting the shipment of the parts from the manufacture.  Tracking indicates the label for shipment has been created, however, PosiGen can not control the processing time of the shipment services used by our vendors. We apologize and appreciate your patience. One of our team members reached out to you the other day but missed you. Please refer back to the contact information exchanged at your earliest convenience. We want to ensure we stay in touch as we get closer to your resolution! 

   

  Best regards,

   

  *******************************

  Director Customer Care

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The issue is that they won't ship the part. I found out this morning that ********* is involved in a class action lawsuit and has been asked to remove its products from the market. I will be attaching that link to this email. AGAIN, THEY WERE SUPPOSED TO SHIP THIS FEBRUARY 22. Then, they were shipping it on March 8, after "escalating it". THEN they were supposed to ship it on March 14. A tracking number is no good if there's nothing being shipped - all the tracking number says is "label created". I still have all of these texts messages AND a voice mail where I was lied to. Here's the tracking number, feel free to check it yourself. 

  1Z8719A00300015728

  Fix it or remove the panels. The contract states that PosiGen is responsible for all repairs and maintenance. Do your job and fix it or take them off my house so I can get them from a reputable company.

  I was also told I had to fill out some paperwork to defer payments on this JUNK. That also was not done.

  This is NOT resolved and I am NOT happy. 

  I will be contacting an attorney if this is not resolved by April 15. This is a breach of contract. 

   

  **************************************************************************************************************************;

  
  
  Regards,
  
  *******************************
  
   

  
  

  

  Business Response

  Date: 03/30/2023

  *********************, Thank you for taking the time to speak with our resolution team again. We took the time to reach out to the manufacturer of the inverter for another detailed view of the account. Your original case item was lost in transit and a new case and tracking ID has been sent to you from our partners. The item is currently waiting at the warehouse for pickup by **** You have direct contact with the company as well as direct communication with our team at PosiGen. We can assure you that your warranty claim is in the expected processing time and is on high priority. Once the part is received we can get our team out to take care of you.

  We also reviewed the contact attempts in our system and the deferment document was sent to you via Docusign the day following our initial conversation. You declined the deferment in exchange for another one-time goodwill gesture offered. Thank you for your continued patience and allowing us the opportunity to service you! 

   

  Best,

  *******************

  Dispute Resolution Specialist

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar panels were install Nov 2022, after 1 year waiting to be installed. It worked for 1 month and than it stop working for 4 months, I been calling every month to come and fix them and nobody every comes or calls me from the office up here. However they did call me to find out where my payment is.I do not recommend this company to any one it has been headaches for close to 2 years.

  

  Business Response

  Date: 03/20/2023

  **************, we are sorry to hear about your disappointing experience thus far and we are eager to get this resolved. Unfortunately some of the delays in your installation were the result of permitting and your electrical panel upgrade. Nonetheless, you spoke with our specialist today and he will get things right. 

   

  In the meantime, if you have any additional questions or concerns please don't hesitate contacting our office at ************.

   

  Best wishes,

  *******************************

  Director Customer Care

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had leased panels installed on my roof in late 2020 and have yet to receive any benefit in savings. Currently their customer portal shows that the panels are generating ZERO kWh as of the last two months but I still receive a bill from this company every month in addition to what I am paying Entergy. It took months of calls and emails to get a technician out to allegedly replace a faulty meter and a year later there is still no resolution. Ive called during business hours and receive a message saying that they are closed. Ive emailed agents with my energy bills and receive no reply. At this point I should be billing these thieves for storing their useless panels on my roof. The City of New Orleans should sever ties with this fraudulent company currently recommended by the Solar for All program the city promotes.

  

  Business Response

  Date: 03/08/2023

  ******************, we hear you and understand how frustrating this can be. Earning our customer's trust is at the foundation of everything we do. You spoke to an agent yesterday and reached a resolution. If you have further questions or concerns please don't hesitate contacting our office at ************.

   

  Best,

   

  *******************************

  Director Customer Care