Complaints

This profile includes complaints for PosiGen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PosiGen, Inc.

  145 James Dr E Ste 300 Saint Rose, LA 70087-4006

  
• 

  PosiGen Green Grants

  6939 South Choctaw Drive Baton Rouge, LA 70806

• 

  PosiGen, Inc.

  Po Box 4387 Portland,or, OR 97208

• 

  PosiGen

  304 Bishop Avenue Bridgeport, CT 06610

  
• 

  PosiGen, Inc.

  PO Box 4387 Portland, OR 97208-4387

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar installation on my household > I was offered a specific design, which was changed without my knowledge resulting in panels placed in areas of the house not discussed > wiring of the my electrical panels was incorrect, resulting in an appliance fire and multiple appliances lost/damaged > failed inspection by town officials > constant misleading information while trying to seek a resolution > impact of billing due to installation period

  

  Business Response

  Date: 08/11/2023

  Thank you for taking the time to speak with us the other day. We understand the importance of addressing your concerns and apologize for your experience. We see that you already were being taken care of by our leader over the escalations and assure you the issue is being address efficiently and expeditiously. Please reach out to him should you need anything further.

  Thank you for being the best part of PosiGen.

  Customer Answer

  Date: 08/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORGINAL COMPLAINT: ***After having a fire, my solar panels needed to be removed. Once my roof was **mpleted, I had to call several times to get the put back on. When finally put back on, it has taken several phone calls to get them activated. I was told there were different issues and my electric ** told me I wasn't **nnected to solar. I called Posigen to inform them and they told me that wasn't the reason and then I was told I have to call my electric ** to resolve the issue. No one ever calls me back and I have to call Posigen every day to get nowhere.****This issues was NEVER resolved!! After several phone calls, dis**vering (on my own) that a permit was not obtained from my town, I still do NOT have working panels!! The permit was obtained, but Posigen never sent it to my electric **mpany to get a solar meter installed on my home, which I would think is the normal installation process. I have made phone calls to my electric ** to be told I do not have solar **nnection as well as to Posigen with no solution or calls returned. My panels are generating solar, but it's useless since it's not going to my electric **. I would like Posigen to **mplete the steps required by them to **nnect my solar panels to my electric **mpany to start using solar power!

  

  Business Response

  Date: 08/09/2023

  Thank you for reaching out to us. We are so sorry to hear about your customer experience. We see that you spoke with our specialist and they are actively working to resolve your issue. Please continue you to be patient as your situation is unique and requires collaboration across the departments for a effective resolution.

  Thank you for being the best part of PosiGen. 

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your reply.  I have spoken to ************* and he thinks he may know why I am in limbo with my installation completion. I am waiting to hear back from him.  *************** that I am not satisfied because I do NOT want the case to be closed until my solar panels are supplying solar power reflected on my electric bill. 
  
  Regards,
  
  *********************************
  
   
  

  

  Business Response

  Date: 08/24/2023

  Our record indicate that you are in communication with our specialist and that we are actively working to resolve your case. Please be patient as we are working diligently to resolve this matter.  If there any other concerns please use the PosiGen communication standard presented to you for communication. We want to ensure we are doing what is best to resolve your concerns and hope to have this resolved. 

  Thank you for being the best part of PosiGen. 

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yes, I have been in communication with **************, but it's been almost 6 months of the same issue and over 2 weeks since my complaint *** the issue is still not resolved. I still do not have solar energy!  I had to file a complaint with BBB to get some sort of ball rolling again.  

  As I noted to ****,  I am close to calling an attorney and having my panels removed and going with another company.
  
  Regards,
  
  *********************************
  
   

  
  

  

  Business Response

  Date: 09/05/2023

  Thank you for continuing to communicate with us through your resolution.  We are waiting for UI to follow-up with us after having to provide the additional information requested involving your case. Please continue to be patient as we work to address your needs and reach out to your specialist should you have any further questions at this time. 

  
  Thank you for being the best part of PosiGen. 

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Posigen has a solar system on my house that I lease. I've had issues with the inverters back since 2022. I've called since several times asking for help with the failed parts. No one has came or called yet. I keep getting the run around. I wish they would just give or ship me the parts to repair it myself, their customer service is the weakest company around.

  

  Business Response

  Date: 08/08/2023

  Good afternoon. This is ***** with Posigen solar. I would like to start by stating we are deeply apologetic for any inconvenience you may have experienced. Our intent is to provide every customer with the best service possible. If we have failed to do so we will do our best at getting back on track. There seems to be a bit of misunderstanding. In the complaint it states the system has been down or having inverter issues since 2022. Yet, our production portal states the system has produced and reported optimally since September 2022. I have attached a visual representation on the system's production. The solar system is currently experiencing an issue with it's reporting. Meaning the solar data will report to your utility company for solar sellback and consumption, but will not be visible in customer's production portal. I contacted out to our field services department for resolve in reference to your reporting issue. We have attempted to give **************** a call on August 8,2023. Yet, there was no answer. A voicemail was left and another attempt at calling will take place. If there are any questions or concerns you may email us at *************************************** or ************ Option 4. 

  Thank you,
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached 4 snapshots of the monitoring system. If I wouldn't be tech savy, this monitoring system would not be working. I paid for a monitoring system on my agreement form, AT&T did away with 2G and 3G, I asked Posigen to get me up and running, nothing. So I went outside and hooked the system to my home Wi-Fi. Once it finished updating, which took several days due to the backlog, I discovered a issue. I reported it to Posigen several times and no one has came in last few months I been calling. I'm being told my system is not updated to what they are seeing. They are unable to show me. Because I clearly have a production issue and they aren't resolving but want the monthly payment. I'm being told I am over producing. My backlog shows that's not true and I attached the snapshots of it to show. My system is down a average of 100KWH per month from 4 M250 Inverters down. Posigen hasn't gotten a tech out to resolve are try to give me a reduction on my monthly note. I have a agreement they are not holding up too. 
  
  Regards,
  
  *************************
  
   
  

  

  Business Response

  Date: 08/24/2023

  Our records indicate that you are in close communication with our specialist in resolve to you concerns but the record here shows that you are not accepting the resolution process. Please be patient as we will have our specialist realign with you again to ensure we addressed your concerns fully or please respond to BBB and update them correctly on your progress. We strive to do what is best for you and look forward to hearing from you. 

  Thank you for being the best part of PosiGen. 

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Let the record state that I was working closely with Posigen showing them I actually had a issue. The response from Posigen says I wasn't accepting, which is a lie. I proved a issue and they finally understood, they however have called and stated that they will send the parts via mail and I have to call and align appointment for parts to be replaced. 
  
  Regards,
  
  *************************
  
   
  

  

  Business Response

  Date: 09/05/2023

  Thank you for continuing to communicate with us through your resolution. Warranty related claims are timelines that are not fully dictated by PosiGen. Please continue to be patient as we work to address your needs and reach out to your specialist should you have any further questions at this time. 

  Thank you for being the best part of PosiGen. 

   

  Customer Answer

  Date: 09/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 5 years ago i got the Posigen place solor power on my roof. My roof started leaking when rain falls heavily. I paid someone to take a look and fix the roof but was told by the contractor that it was leaking where the solar power was placed. I called Posigen and told them what was happening. Some came out took a look and sealed a part of the area that was leaking but never came back to finish. The water had messed up my painting in son's room and I am unable to complete my light fixture in my bathroom because the water is coming down straight through it. It has now spread through the house. I have called them several times concerning this problem and they have been promising to come fix the problem but no one has showed up. In fact they have stopped taking my phone calls. The only time I hear from them is if my bill is not paid on time. Also I was told that for every referral that I made and the work was completed, I received $200.00. I referred my brother in law *************************** at ************************************************** never received the referral money. I have also tried talking to them about it but to no avail. I am hoping you will be able to help me because this is causing black mold in my bathroom because I cannot fix the area where I need to place the fan because that exactly where the water comes through when it rains heavily.If you are unable to help, please refer me to someone that can.Enclosed please find pictures of the damage that this incomplete work has done and the mold that it has caused in my house.Looking forward to finally getting some help.Sincerely *************************************** *************************** ******************************************************************** Ph# *********************** Posigen Phone number ************

  

  Business Response

  Date: 08/01/2023

  Thank you for reaching out to us. Our team was able to speak with you further about your concerns. After reviewing we did determine that your roof is a non solar related leak that is caused from the overall state of your roof. Please see the ** photos our team was able to take when coming out to the home 4/7/2022. We did do some sealing work as a goodwill gesture but it was not to fully supplement your need for roof repairs. Our team has sent you a follow-up email with the photos as well for your record. We apologize if that confused the situation. Please reach out to your homeowners insurance for further assistance. 
  Thank you for being the best part of PosiGen. 

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our solar panels have not been actively working since September 2022 - there has been no resolution and they continue to make us pay on the lease agreement that they are in breach of our contract for almost 10 months of with no resolution in sight, no communication with us and truly no customer service. We have tried to correct this directly with them, and to no support and really unsure of what to do.

  

  Business Response

  Date: 06/29/2023

  Good afternoon *********************,

     We are deeply sorry for any inconvenience we may have caused. Circling back to our conversation on yesterday (June 29,2023), we are currently processing your request. We have attempted to reach out to you today to finalize said request. We would love to resolve your issue, you may reach us at: ************ option 4.

  Thank you,
  
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  
  According to Section 10 (Maintenance and Repair) of the agreement, the lessor (the company) is responsible for providing required maintenance and repair to the solar equipment. However, it took seven months to complete this maintenance without any updates, and the system was only repaired because of my persistent outreach, follow-up, and inquiries. We were never once contacted about this outage.
  
  The additional fees incurred from our electricity company due to the outage amount to approximately $2,800 (copies of these bills from our electricity provider are available). Additionally, we have faithfully paid the lease fee of $79.99 per month, even during the confirmed outage by Posigen, totaling $639.92 during the period when the system was non-functional.
  
  Considering the prolonged duration of the outage and the financial burden it has caused, I kindly request the following:
  
  Refund of Lease Fees: I request a refund of the lease fees paid for the eight months during which the solar panel system was inoperative, totaling $639.92. I believe it is fair and reasonable to be reimbursed for a service that was not provided as agreed upon in our lease agreement. This has been discussed as a "deferment" for the next seven months when the new agreement is signed, as mentioned in our email thread: "Due to this, she would approve a deferment of 7 months from 7/10/2023-1/10/2024."
  
  Compensation for ********************* Bills: Due to the non-functioning solar panel system, my household has experienced a substantial increase in electricity expenses. I request compensation for the additional costs incurred from our electricity supplier, amounting to approximately $2,800. These costs resulted directly from the prolonged outage of the solar panels, which is in our best interest as stated in our lease agreement.
  
  Please let me know if we can come to an agreement on the above. I have also reached out to the BBB due to our multiple attempts to contact our Posigen representative, which have resulted in no updates, responses, no repairs, and a lack of communication on our account and the matters mentioned above.
  
  
  

  

  Business Response

  Date: 07/11/2023

  Thank you for reaching out again. PosiGen does not offer compensation for any customer's utility bills. We can not control the varying factors that go into your household's energy consumption and it is not the same for all households. The deferments are usually the basic practice for consistency and fairness that we have in place when the system requires maintenance. We have noted your complaint to perfect our processes going forward and are happy to see the notations of you speaking with our specialist 7/11/2023 on the matter. They are well versed and are actively working on the delivered actionable discussed today. Please be sure to reach out to them for any further questions . We will be happy to assist you!

  Thank you for being the best part of PosiGen. 

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have offered the bare minimum of support and it's all we could get thank you. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roofing issue: I am expecting refund of $1,285.00 for ac repairs due to damages done by roofers hired by PosiGen. I had an out of pocket $14,710.00 roofing contract with PosiGen that they subcontracted with a company that damaged my air conditioner unit while completing the roof. ***********************, roofing manager was notified of concerns regarding my roof and air conditioner after the job was completed in September 2022. The roofing issues were resolved by PosiGen. However the ac complaint was not addressed. After many months of phone calls, emails, follow *** and including the invoice for payment of damage for ac unit repair, I was informed on 4/20/2023 by customer **** *********************** that a distribution request had been sent to account payable and check should go out shortly after 4/26/2023. By 5/8/2023, there was nothing in the mail, so I started following up by phone and email for the status of the check. I have sent emails{attached} and made several calls within the past month and the reps listen attentively, ask many questions {no previous notes documented} and then advise me that they will get back to me. They do not update me or return the call. I want to know when I should expect this check or what else is required to resolve this. Please help me in resolving this request with PosiGen Roofing sector. Thanks for your help.

  

  Business Response

  Date: 06/27/2023

  Were so sorry to hear this, *******************. We understand that it is frustrating when commitments are broken. This mistake was on us and we want to earn your trust back. You will be hearing from us again post our conversations today on (6/27/2023). I will be reaching out to you by phone again within the next 48 hours. Please reach back out to us at *************************************** if you need anything else in the meantime. I will request the funds promise to you be disbursed, We will have to complete settlement documentation prior to. 
  

  Thank you,
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************
  Find out more about our #SolarForAll Initiatives
  

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The w9 and settlement agreement/release was signed by both parties on 6/29 for $1285.00 but later that day Posigen contacted me by phone that they were only going to pay 50% of amount stated on contract.   A settlement for reduced amount has been sent to me  but I refuse to sign it since we have a legal agreement of $1285.00.   Thanks

   
  
  Regards,
  
  ***************************
  
   

  
  

  

  Business Response

  Date: 07/05/2023

  Mrs. *******,

  The check was approved on June 29th and will be issues Thursday of this week and send overnight to you home.  

  Please let me know if you have further questions.

   

  ***********************

  ***********************************

   

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed complaint before and still not satisfied with service or failed attempt at resolution. After everything spent on trying to save money on entergy bills. Not only double and triple energy bills but add in 80 extra every month on posigen contract. Told several months after original complaint, I found out that my system was not working...don't know for how long. I just want out of my contract!!! Was offered a $500 'settlement". That doesn't even begin to cover it!!!

  

  Business Response

  Date: 06/21/2023

  Thank you for reaching back out to us. We want to apologize for your experience and ask for the opportunity to assist you further. We do see that your recent complaint was handled with our specialist and they successfully facilitated the work on your system. In the month of April, you had ***** kwh of production which equals $128.89 in value! You shared that you were in the level billing program with Entergy and that sometimes can play a factor in you seeing the value of your savings. Please be sure to send in the 3 months of utility bills as requested for a full savings analysis. This will allow us to see the relationship between your solar energy and your household consumption. PosiGen can not control the variations in our customers' household energy consumption but we can confirm how your solar savings is reflected on your bill.  We look forward to assisting you and want to thank you for your patronage. 
  
  

  Thank you,

  *******************

  Dispute Resolution Specialist

   

• Initial Complaint

  Date:05/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having a fire, my solar panels needed to be removed. Once my roof was completed, I had to call several times to get the put back on. When finally put back on, it has taken several phone calls to get them activated. A deferment was signed,but I still continue to get texts about non payment (I paid the entire time I didn't have panels!) I was told there were different issues and my electric ** told me I wasn't connected to solar. I called Posigen to inform them and they told me that wasn't the reason and then I was told I have to call my electric ** to resolve the issue. No one ever calls me back and I have to call Posigen every day to get nowhere.

  

  Business Response

  Date: 05/26/2023

  Thank you for reaching out to us. We first want to apologize for your experience. These notifications allow us the opportunity to perfect our internal processes. Our system shows that our monitoring/production specialist has already been coordinating the resolution for your system readings and you spoke with our escalations specialist earlier today! We are diligently looking to turn your customer experience around and continue to value your relationship with PosiGen. 
  
  ******************* | Dispute Resolution Specialist

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 

  There has been no resolution!  I still don't have solar and I am still getting texts for non payment which should have already been taken care of 2+ months ago!
  
  Regards,
  
  *********************************
  
   

  
  

  

  Business Response

  Date: 05/30/2023

  ******************,

  I am seeing two calls as our manager ******************* spoke to you twice.  Once on Friday and again today.  Please be patience as he mentioned our monitoring team is working on the monitoring portion of the systems communication to UI.  As he mentioned we are fixing the issue and we have been responsive to your request and even offered you a three month credit and accompany deferment which I believe you are aware of.

  Please let me know if you have further questions and I would be happy to provide the actual calls time stamps if you require them.  

   

  Sincerely,

   

  ***********************

   

   

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  You are correct, I have spoken to Mr. ***************;regarding my situation, and he has been helpful and communicating with me.  What you may not understand is I have been dealing with this situation for over 2 months.  BBB gives me 2 choices to respond, accept your communication and close the issue or don't.  My issue has not yet been fully resolved, so I do not want to close this "case" until it is.  I have explained all this to ***** as well and he understands.  BBB only allows me a certain amount of time to respond as well before closing the case as resolved.
  
  Regards,
  
  *********************************
  
   
  

  

  Business Response

  Date: 05/31/2023

  Thank you for the clarity.  We were just concerned because you mentioned we were not communicating and wanted to make sure our team was being responsive.  I will check on status today and have **** reach back out with an update.

   

  Thanks,

  ***********************

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you.  I spoke with him earlier as well as sending him the documents he requested.  Once again, unfortunately I am required to reply to you via BBB as reject the resolution so they do not close the case.  Once everything is working properly, I will be sure to answer as satisfied and resolved. 
  
  Regards,
  
  *********************************
  
   
  

  

  Business Response

  Date: 05/31/2023

  Glad we are getting it resolved. 

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint arises from an incorrect billing and automatic payment withdrawn from my checking account after receiving a written resolution from Posigen stating my billing would be otherwise. Posigen is billing me $18 per month for something they stated would cost $8 per month. Posigen set the automatic billing date and I did not. Supposedly, the date they set causes me to incur additional fees when I am billed. I want the automatic billing date corrected so that I am not incorrectly billed in the future. I want future billing to reflect my past over billing as credit for future billing.

  

  Business Response

  Date: 05/19/2023

  Good afternoon **************. We are deeply apologetic for any misunderstanding/mishaps that *** have occurred during your recent interaction(s) with us. We have been making a steadfast effort of contacting you this morning via telephone. We have made the appropriate modifications to your account. We also would like to discuss any additional issues you *** be experiencing. May you please give ** a call at ************ option 2. 
  

  Thank you,
  

  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

  Customer Answer

  Date: 05/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought house recently at ************************************************. posigen notified me that they would remove existing panels from last owner. i stated in an email that i did not want anyone on property while i was not there or without permission. posigen then snuck on my property, removed panels and left damaged roof

  

  Business Response

  Date: 05/12/2023

  Mr. ******,

  Our account is with ************************* an he called us to transfer the lease to your name.  There are two options when a customer is moving and selling their home.  

  Option #1 They can request the system be removed if new homeowner does not want the panels

  Option #2 They can have their lease transfer to new ownership.

  We prepared a lease transfer that was never signed by you.  We contacted you on March 2 at 5:31 p.m. and you asked ** to hold off until you decided if you wanted the panels. The paperwork was never signed and on March 23th we contacted you again via the messaging below telling you the date and time of your scheduled removal. 

  Outgoing SMS Message SMS 3/23/2023 4:20 PM 3/23/2023 Hello! This is PosiGen. Please be advised that your removal project has been scheduled for tomorrow (3/23) between 2pm-4pm. You do not need to be home for this appointment. Please make sure any gates or barriers to entry are unlocked, and any pets on the ***************************** 3/23/2023

  I also have over twenty quality control photos I would be happy to review any concerns with you roof damage as you claim but I have no information as to what you are claiming for damage.  Please provide this information and we will verify with our QC pictures your claim.

  PosiGen is the owner of the equipment and is entitled to pick up our equipment.  Our contract is with the old homeowner and this contract is now cancelled.