Reviews
This profile includes reviews for Byrna Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 147 Customer Reviews
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Review fromBonnie A
Date: 05/25/2025
1 starBonnie A
Date: 05/25/2025
Good luck trying to get your money back for a piece of c*** that doesn't work. They are NOT Better Business Bureau affiliated for a good reason. Go "burna" $500 should be the name of the Byrna Gun.
Byrna Technologies Inc.
Date: 05/27/2025
Byrna is a BBB Accredited Business and has an A+ Rating by BBB.
Byrna is truly sorry to hear that this customer may be experiencing an issue with their Byrna product.
Byrna has not received any direct communication from the customer regarding this matter.
At **********************, we are committed to providing high-quality products and exceptional customer service.
We encourage this customer to reach out to us directly via phone at ************ or email at ******************************* so we can better understand the issue and assist accordingly.
Byrna's customer service team is available and ready to help with troubleshooting steps and, if necessary, will gladly facilitate a repair under our warranty policy.
We look forward to the opportunity to resolve this promptly and to the customers satisfactionReview fromJL E
Date: 02/18/2025
5 starsTotally ******* customer service. I can't speak highly enough about this company and their employees.Review fromHeidi C
Date: 01/03/2025
5 starsWill H. at Byrna provided outstanding customer service! I made an ordering mistake - 100% my fault - but he handled it with such grace and generosity that it turned a potentially disappointing situation into a positive experience. It's rare to find this level of care and attentiveness these days, but Byrna is truly setting the standard. Highly recommend both Will H. and the company!Review fromMark M
Date: 12/31/2024
3 starsI bought both the ** and LE launcher universal kits for my wife and daughter as Christmas presents. In addition I also bought holsters, extra ammo and extra CO2 cartridges. Over $1000 total. And I didn't even get the oiler kits that show on the invoice. I bought the ** for my wife, who has difficulty handling a full size pistol, thinking the smaller version would be easier to handle. It turns out that the grips are the same size. The ** is just less powerful, a little shorter and the sites aren't good. My wife was able to shoot the LE just fine so I asked to simply exchange the unfired ** for another LE and I'd gladly pay the extra $100. Byrna won't budge from their very arbitrary 14 day return policy. Most retailers give you a 30 day return/exchange policy but Byrna apparently hasn't heard of a simple exchange. They will do NOTHING past their 14 day refund/return policy so don't waste your time. **************** is important. And 14 days, especially during Christmas is ridiculous. This is why I only give them an average rating. I'll continue to buy CO2 cartridges and ammo from them (since they're the only place to do that) but I won't buy another launcher.Review fromJohn H
Date: 11/26/2024
4 starsI love Byrna, I own the Byrna LE, which is just a joy of craftsmanship, the surprising thing is how easy it is to conceal carry with a pancake in small of back! It packs a wallop for sure. I will also be getting the *** for lightning quick home defense, and the Mision 4 for any kind of a prolonged encounter. The helpful staff at Byrna do everything they can to help, whether that is answering all the questions you may have, helping you trouble shoot any issues, or creating their extensive video resources. Everyone should have a Byrna, the world would be a safer and more humane place.Review fromJack W
Date: 11/26/2024
5 starsLove this company! Bought A LE at regular price then 3 days later it went on sale at 15% OFF. I texted and expressed my thoughts. ***** handled it with her supervisor how credited me back the difference. They didn't have to do this but did. It meant alot to me so I ordered another LE with all the accessories.Review fromDoug C
Date: 11/26/2024
5 stars******, was most kind, transparent and clearly explained all options and questions, particularly the oil cartriges, extra kinetic cartridges and the gas cartridges that apparently is a mix of pepper and tear gases. That I did not know. Our experience was off the charts and we give ****** our highest praise and 5 starsReview fromTony I
Date: 11/26/2024
5 starsSimply stated - ****** *. provides OUTSTANDING customer service support for **********************. ****** has assisted me through a few questions and issues, and has promptly and satisfactorily resolved each issue. ******** CS is what sets companies apart.Thanks.Review fromGary C
Date: 11/25/2024
5 starsMy phone inquiry today with ***** at Byrna was exactly the kind of customer support one needs. Without detailing the entire matter here (for your sake), it's clear ***** (and, by extension, Byrna) strives to be helpful and informative (and patient, as I had several questions requiring evolving discussion topics.)Review fromJohn P
Date: 11/20/2024
5 starsI highly recommend Byrna because there was an issue with receiving my first order but Byrna (Miss *******), helped to resolve it very quickly. The problem wasnt on Byrna but with the shipping carrier and in just a matter of a couple of days I was informed that another shipment was on its way. The representative (Miss *******) stayed in touch with me the whole time. Very polite and helpful, friendly. I am totally impressed with the young lady and the service that I received. I am truly suggesting that you give them a try. You wont be disappointed!
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