Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alku *** will not stop calling me. I have repeatedly blocked numbers and I'm still getting calls. In the few times I have answered, they are extremely aggressive in trying to get someone an interview or demanding I say when a position will be open. The company I work for has specific recruiters they work with and Alku is not one of them.

  Business Response

  Date: 03/31/2025

  Hi ***, we understand your frustration and sincerely apologize for the repeated calls. If your company already has preferred recruiters, we absolutely respect that. We are removing your contact information from our system immediately. Thank you for bringing this to our attention, and again, we regret any inconvenience this has caused.

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/05/2024 ************ requires don't answer their phones and don't answer emails promptly, it takes a day or more to resolve issues The payroll **** needs to be addressed as far as pay is involved Had to reach out to a top manager to get paid on time. Had a difficult time finding anybody to talk to to resolve an isdue with *******

  Business Response

  Date: 03/31/2025

  Hi ******, were sorry to hear about your frustrating experience with our payroll department. Getting paid on time should never be a struggle, and we take your concerns seriously. We are looking into this issue internally to improve our response time and ensure no one else faces similar difficulties. If theres anything we can do to resolve this for you now, please let us know. We genuinely appreciate your patience and feedback.

• Initial Complaint

  Date:11/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will NOT stop spam-calling me. I never gave them my contact information, I've never worked with them before, and I continuously block their numbers, but I cannot have a single moment of peace. I will get these calls in the middle of work meetings, and it's frustrating for everyone there.

  Business Response

  Date: 03/31/2025

  Hi *****, we hear you, and we are sincerely sorry for the repeated calls. Thats not the experience we want for anyone. We are immediately removing your information from our system and taking additional steps to prevent unwanted contact in the future. If you have any other concerns, please dont hesitate to reach out. We want to make this right.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving almost daily phone calls from various recruiters that work for ALKU. I have asked multiple times via email for them to remove my information from their database and never received any response or confirmation that they will remove it. I continue to block phone numbers that make it to my phone, but new numbers continue to be created to allow their recruiters to attempt to make contact with me. I would like for them to simply stop contacting me as I am not interested in working with them, as I have explained via email. This is extremely poor business practice and I would advise anyone looking for contract roles to avoid providing contact information to them unless you want incessant phone calls for months or years to come.

  Customer Answer

  Date: 10/21/2024

  I have not heard from the business in response to my complaint, however I have not received any additional phone calls or emails since I posted my complaint. 

  Business Response

  Date: 03/31/2025

  Hi ******, we completely understand how frustrating this experience has been for you, and we are sorry. You should have received confirmation that your information was removed when you requested it, and its unacceptable that you didnt. We are fixing this right now and ensuring you do not receive any further contact from us. Thank you for your patience, and we apologize for the inconvenience weve caused.

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company places consultants. I never provided them my contact information, but they have continued to solicit me for over a year, making multiple calls per day in many cases. I have repeatedly instructed them to remove my contact information and stop contacting me and they continue to ignore **** have heard from others that have considered business with them that they're contracts are predatory for the industry. Either way, I just want them to stop harassing me with unsolicited phone calls.

  Business Response

  Date: 03/31/2025

  Hi *****, were very sorry that youve continued to receive calls despite asking us to stop. Thats unacceptable, and we take full responsibility for making sure it doesnt happen again. We are immediately removing your contact information from our system and are reviewing our internal practices to ensure this doesnt happen to others. We appreciate your feedback and regret any frustration this has caused you.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I briefly worked for a Kronos consultant in 2016. Alku contacted me about a couple of job leads that went nowhere. In ************************* a completely different industry. Alku called me at least weekly for a few years despite me explaining that I no longer work in that industry and would like to be removed from their call list. I have talked to supervisors and made this request and it did nothing. I finally wrote a ****** review stating my issue and the calls stopped for about a year or so. Now they have started back up and I have had 2 calls from them in the last 24 hours. Do not tell me you will remove my number from your system. More than 10 Alku employees have told me this already. Just. Stop. Calling.

  Business Response

  Date: 02/21/2024

  *****, we are so sorry that your experience with us fell short of expectations. We have connected with our team and they have assured us that you have been removed from all of their lists. If you are able to provide us with the name of the individual still contacting you, we can confirm that all of your data has been removed. If you have any other forms of contact in addition to the ones listed above that you would like us to pull from our system, please reach out to us at ******************************* and we are more than happy to do so. Thank you in advance for your cooperation and for bringing this to our attention.
  

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have been assured both verbally and in writing over 10 times that I have been removed from the contact list.  I only have one phone number that I have been repeatedly contacted on after being assured I am off the list. Telling me this again is therefore meaningless. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ALKU recruiter via email regarding contract work this morning, 6/8/23, as I am currently job searching. The staffing consultant emailed me regarding contract work in my area of expertise promising that they had a number of contract jobs in their pipeline. I sent this person my resume and they did not respond after that. I do not think that they are a legitimate staffing firm especially after seeing all the complaints on BBB. I think they are one of these scams going on these days, praying on people that are job searching to get their personal information from their resume and then sell it. This is the second time this week that this has happened to me where I've entertained a job or contract work at a bogus staffing agency and as soon as they get my resume they don't call me back. Please be aware of these unethical people.

  Customer Answer

  Date: 06/19/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 07/07/2023

  *****, we are so sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns. 

  Customer Answer

  Date: 07/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ALKU calls me daily, often multiple times per day for the past several years. I've asked multiple people to remove me from the call list but they are never able to, nor are they able to help in any meaningful way. Only a phone number with nobody answering or able to leave a voicemail is available.

  Customer Answer

  Date: 06/20/2023

  I have not heard from the business in response to my complaint. However, they have continued their daily solicitation calls to me. Each of these callers are unaware of the situation and continue to be without any means of helping. 

  Business Response

  Date: 06/27/2023

  *****, were sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns. 

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Please see the attached screenshot of ALKU calling me again on July 17th 2023. This is evidence that the business (ALKU) has not done what they claimed in the response to this complaint and have not adequately addressed the issue, as they continue to call me routinely.   A phone number from "*******, **" has always been the source of these calls (100% of the time), and because it is always different, I am unable to block the caller. 

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 07/21/2023

  *****, thank you for reaching out. Your contact information was removed immediately following your previous request. We have confirmed through our systems that the number calling you is not associated with anyone working at ALKU. However, we sincerely apologize for the inconvenience you are facing. We thank you for following up on this.
  

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Given the calls have reduced to 1x per week and no longer leaving voicemails, I cannot take your word as truth. Suggest providing objective evidence of the system updates and call/no-call policies to demonstrate the issue is resolved without additional time for me to collect data on the continued calls. Otherwise, additional time is required to collect evidence of the continued calls and their source. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alku got my information off publicly available databases before I removed my phone number and email. I have requested multiple times - in email and on the phone - for their recruiters to remove me from their database. They do not listen and continue to call. I was called again today around noon by an Alku head hunter, and I told them to leave me alone. This is at least the 4th time I am telling and emailing Alku to stop soliciting.

  Customer Answer

  Date: 06/17/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 07/05/2023

  ******, we are so sorry to hear that you had an unsatisfactory experience with ALKU. Thank you for taking the time to reach out. We have removed you from our contacts and let our leadership team know your concerns.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representatives of this company have called me each day for about 18 months. I have spoken to multiple representatives and told them to stop harrassing me; however, I still receive a call on my desk phone and personal cell phone in successive order. Most calls are now received as "Anonymous" in an effort to bypass the 10+ numbers I have personally blocked. I have even had some numbers spoofed to appear to be local to my area. They have called me outside business hours and on the weekend and they have even gone so far as to call other colleagues on my team in an effort to speak with me. I am reporting this in an effort to get ALKU to cease and desist from calling my personal cell phone.