Reviews
This profile includes reviews for CarGurus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,277 Customer Reviews
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Review fromMohammad A
Date: 08/14/2024
1 starMohammad A
Date: 08/14/2024
I am a Business owner and a customer with ********************** ,One of their representatives showed up at my business and offered to upgrade my service with them and promised me that I can cancel from the very first month and I dont have to call them twice ever to cancel the new membership !!! come to find out I have a Long term commitment before I cancel the upgrade service its a very shameful act and very deceitful way of getting business .Now they sent my balance to collecting agency!!!I need help and assistance to solve this matter .
CarGurus, Inc.
Date: 08/15/2024
Hi thank you for your feedback could you reach out to our dealer support team at ********************************** they will be able to better assist you with this issue.Review fromTkg
Date: 07/31/2024
1 starI was in the process of selling my **************************************************************************************************************************** for a bill of sale?? I have never heard of that before I believe I was treated unjust because of racism. How saves their bill of sale months after buying for cash the title alone shows no lean and vehicle is legally registered just goes to show you are still profiledReview fromIvan V
Date: 07/21/2024
1 starIvan V
Date: 07/21/2024
Nada ***** estoy confundido con el procedimiento no hay seguimiento no hay un si o noCarGurus, Inc.
Date: 07/22/2024
Thank you for providing feedback could you please follow up with us at *********************************** to help you further.Review fromHeather S
Date: 07/18/2024
5 starsHeather S
Date: 07/18/2024
The chats are super helpful and getting a response very quickly was also a big help. Will continue to use Car Guru when I can.CarGurus, Inc.
Date: 07/19/2024
Thank you so much for 5 star rating.Review fromMARVIN T
Date: 07/16/2024
5 starsMARVIN T
Date: 07/16/2024
The assistant was very professional and courteous, he was very efficient with getting me the information I needed.CarGurus, Inc.
Date: 07/18/2024
Thank you for the feedback and 5 star rating.Review fromcarol r
Date: 07/14/2024
1 starcarol r
Date: 07/14/2024
Used CarGurus for the first time to buy a minivan. They suggested a car from a Florida dealership, Southern ***************** that turned out to be a total scam. I purchased the van on Cargurus "vetting" of the dealership and the car. The van documentation was clearly not legit- came to my house with car locks not working and an engine light, all oxygen sensors were bad, all tires blew out within 2 weeks of owning (Ie., c*** tires) on. Truck delivery person said that is how they took it off the lot. The dealership was pathetic in resolving anything, $3000 LATER THEY HAVE NOT REFUNDED ANYTHING NOR HAS CARGURUS HELPED IN ANY MATTER!My issue is not that the car was malfunctiong but that cargurus and the dealership was completely putting out false advertising. The carfax was not legit, the features were not true.Horrible experience overall, I will never use or recommend carguru again nor the lame dealership, Southern **************** in ************, *******. Specifically, the owner ************************* and *************************, Financial Officer.CarGurus, Inc.
Date: 07/15/2024
We do understand that an experience such as yours can be frustrating. We work closely with our dealerships to ensure that CarGurus listings are as accurate as possible; however, we ultimately rely on the dealers to provide us with information regarding their vehicles. Unfortunately, some dealers are less diligent than others.Review fromJacqueline B
Date: 07/12/2024
3 starsJacqueline B
Date: 07/12/2024
To difficult to set up out of town meetups, cannot talk to people.CarGurus, Inc.
Date: 07/15/2024
We are sorry but could you please follow up with our support team to further assist you.Review fromMichelle K
Date: 07/12/2024
5 starsI had trouble connecting with the dealership and was able to chat with ***** who helped me get in touch with them. Very helpful encounter.Review fromSteven E
Date: 07/12/2024
2 starsAs a shopper, it appears that some trucks stay on the site even after they are sold. After three situations of calling the dealer and finding out trucks are sold and seeing them stay on the site after I am told that they are sold, it feels like Consumers are being baited by these items, even though CarGurus do not have them in stock. There should be stricter rules for your dealers to remove items from the site, after those cars and trucks leave their lot.Review fromTeresa R
Date: 07/11/2024
5 starsTeresa R
Date: 07/11/2024
CarGurus is one of the best services for the sale and purchase of used cars. The site is intuitive, if you have any questions, the technical support service will be happy to help you.CarGurus, Inc.
Date: 07/12/2024
Thank you so much for 5 star rating.
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