Complaints
This profile includes complaints for OneUnited Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 140 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ONEUNTEDBK ACCT #: ***. ********** $236.00/$236.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 04/10/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not received a response or the required documents.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 04/02/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email to process your request.Customer Answer
Date: 04/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I still have not received the signed documents as requested.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 04/14/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Business Response
Date: 05/02/2025
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Initial Complaint
Date:03/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Sharif
Business Response
Date: 03/04/2025
Thank you for your feedback. Due to this response being public, please check your regular mail for an update.Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for the credit card secured and they took my money from my bank when I called them they tell me to reapply this makes no sense I also applied for a checking account which they said was approved but what about the credit cardBusiness Response
Date: 02/26/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Y must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
they never email me or send me a email with the denial not sure if they have my email address spelled correctly
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Jermmie
Business Response
Date: 02/26/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Business Response
Date: 03/04/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email to process your request.Initial Complaint
Date:02/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Simple the bank closed my account without my knowledge and say They CANT reopen it yes they can my taxes the *** is sending to that account on this Tuesday on the 24th. THEY SAY THEY CANT OPEN SOMEBODY CAN OPEN IT INSTEAD THEM INTERRUPTING MY FINANCIAL LIFE MY HOME IS IN JEOPARDY OF FORECLOSURE BECAUSE THE *** SAYS IT CAN TAKE SEVERAL WEEKS THEY CLOSED IT ON 2/19/24! I BEEN WITH THEM FOR THREE YEARS YOU CAN NEVER GET A LIFE PERSON WITHIN THE DISPUTE DEPARTMENT MAKE A PURCHASE ON YOUR CREDIT CARD IT GETS DECLINE FOR POSSIBLE FRAUD INSTEAD OF ASKING F***T IRONICALLY I CLOSED MY CREDIT CARD THAT DAY ON 2/19 ONLY TO SEE THEY CLOSED MY CHECKING ACCOUNTBusiness Response
Date: 02/24/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to follow up on a recent issue regarding two overdraft fees of $37 each that were applied to my account (First one on 2/18, second on (2/19) due to an incorrect payment method being charged by ********* The transaction was intended to draw from my **************** account but was mistakenly processed through my OneUnited Bank account instead.
I appreciate that one of the overdraft fees has been refunded; however, I am requesting that the remaining fee also be removed. Since I did not opt into Overdraft Protection and this situation was not caused by my actions, I believe it is only fair to have the full amount refunded.Customer Answer
Date: 02/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
No, I am not at fault for this, and will not stop pursuing until this gets resolved. Reverse the second fee.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 02/24/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Business Response
Date: 03/04/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email to process your request.Initial Complaint
Date:02/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* ****Business Response
Date: 02/13/2025
Thank you for your feedback. Due to this response being public, please check your regular mail for an update.Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello On December 6th, I requested that the overdraft fees get removed due to a mishap that happened over at Robinhood.I never selected my OneUnited Bank to be withdrawn from (I even removed the bank account a week before I attempted to make the deposit from my other bank account over at *****************) and due to an error on their (Robinhood's end) My OneUnited Bank Account was wrongly charged instead of my ***** Fargo Account, resulting in 4 $37 overdraft fees being incorrectly charged.Robinhood was aware of this, and apologized for the error and issued me a $10 promo to use on their platform, but told me to contact my bank to get this fixed!Can someone please remove the last $37 fee so I can clear my entire balance please? would greatly appreciate *******: ******* **** OneUnited Bank email: ********************** Phone number: ************ I will cover the negative balance today, but can someone please refund the 4th overdraft fee back to my account please?Business Response
Date: 01/28/2025
Thank you for your feedback. Due to this response being public, we have sent you a private email to process your request.Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Money was fraudulently stolen out of my bank account via stolen debit card bank refused to refund money. Very rude unhelpful, 0 effort to investigate and fix issue. *************** is the organization.Business Response
Date: 01/03/2025
Based on our research, we determined this is not our customer. This complaint was routed to us (***********) in error. The consumer states, "One ***********" (located in ********), that is who we believe he is referring to.Business Response
Date: 01/14/2025
Thank you for your feedback. Due to this response being public, please check your regular mail for an update.
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