Reviews

Review Details

• Review fromR. E

  Date: 11/08/2023

  1 star
  They are at it again. The thieves. I cancelled my account in August and they owed me well over $100, of which they never paid. Now they are billing my credit card for less than a dollar. Now imagine if they did this to all current and past customer. They are nothing but thieves and money grubbers. Shame on them.

• Review fromMarty B

  Date: 10/02/2023

  1 star
  Called several companies and ended up working with a broker and we dealt with GOTO directly. signed up for service. have conversations that we wouldn't be under any contracts and they could do what we wanted. so all good.... after paying a few months of over $225 a month we still didn't have a working solution nor ever used any services they provided. we reached out to cancel at that point and ask for our money back. they stated we were under a contract but ultimately said they were doing us a favor and let us out of it but wouldn't ever refund the bills we had paid. they can look at all emails/calls/communications and know we were never able to use the service but still refused to refund us. stay away.

• Review fromJody S

  Date: 09/28/2023

  1 star
  If I could put no stars that would be the best option. We purchased this for an enterprise level account and for a multi-year purchase. It got hacked. We asked in meetings and in writing since January 2023 to cancel the account. In July I started weekly written requests to the go To and LogMeIn USA enterprise sales team, support team, AR team, billing department. Spoiler alert, it is now Sept 28, 2023 they still haven't canceled out account and we refuse to pay the invoices. I called their billing **** and it took 1.5 hours to reach a human, and even then there was no resolution. The enterprise account manager responded to the emails saying his team would get to it and provide some resolution. There has been zero resolution, but we are still fighting the good fight. Now I'm reaching out daily instead of weekly until this is truly canceled.

• Review fromHarold P

  Date: 07/19/2023

  1 star
  On a Friday morning in June of 2023, this company (GoTo) acquired the telephone numbers for our business. But the handsets they sent ** did not work and the service did not work. We could neither make nor receive calls for thirteen days until a real telephone company successfully ported the numbers (a process GoTo resisted).After three hours of desperate attempts, we gave up and fired them, cancelling the service.This company lied to us in their sales pitch, failed to provide service, and resisted and delayed AT&Ts attempts to take the numbers from them (ultimately this was resolved after some pointed language from our attorney). GoTo touts 24/7 customer service on their websites home pagethis is a lie. The phones are auto-answered after 8pm US Eastern, you are placed on hold forever. They email a song and dance about how their technical team works 24/7, which does their customers no good. Also, an attempt to contact them via the website chat generated a truth: 8am to 8pm US-East onlybut only weekdays, as this chat attempt was 4:30 pm Eastern on a Saturday. We have screenshots from website and this chat.We see reviews here and we were told the same shady no, you didnt really cancel nonsensewe will invoice you further (we have that email)that others have experienced. That is predatory, and perhaps should be reported to State Consumer Affairs authorities. Incredibly, three days after our phone lines were safely in a real carriers hands, our company received a new email from a different employee trying to schedule onboarding us. To say that they do not know what they are doing (beyond trying to collect your money) overstates how much they know what they are doing.We note also that they provide an email address for their legal department. We have no reason to believe they have one; our attorney has not received any response from that email address.We cannot recommend strongly enough running as fast as you can away from this company.

• Review fromRobert R

  Date: 06/27/2023

  1 star
  I just reported a billing issue yesterday, because I've been double charged for 2 LogMeIn.com subscriptions I didn't know I even had. The case was closed today with no additional information or explanation. I called customer service, and they disconnect the line when I entered my prior case number. I called back and did not input a case number, and I did speak with someone and told them I want to cancel and they gave me a story that they are not trained to cancel the type of subscription I have. They said they would forward me to someone who could cancel my account, and then they just disconnected the call. Then I received an email from support saying their headset was not working.Not cancelling customer accounts in a timely manner is theft. I've called this company 6 times today with little success. Their customer support department is a dead end by design.I need this company to provide me with a mailing address for their cancellation department.

• Review fromTyler B

  Date: 06/19/2023

  1 star

  Tyler B

  Date: 06/19/2023

  This company is a scam. If you cancel their product (verbally by phone to the account **** ******* and not renew contract) they will claim you never canceled "auto-renew" your contract with no signature or authorization. then send it to collections. If you do have to cancel their products, make sure to send them a certified letter in the mail and document it, otherwise, you are in for a nasty surprise in 6 months when radius collections come calling for the missing "auto-renewed" contract payment.
  

  GoTo Technologies USA, LLC

  Date: 07/21/2023

  It's hard as a company to hear when our customers are unhappy, and it sounds like this may have been an unfortunate set of circumstances that impacted you and or your company. For that we apologize. If you'd like to chat further with a member of our leadership team about your experience, please reach out again with your account email address and the best number to contact you.

• Review fromJustin B

  Date: 04/07/2023

  1 star

  Justin B

  Date: 04/07/2023

  Horrendous customer service! Nobody calls you back, I CANCELLED AND THEY STILL BILLED ME ANOTHER MONTH. I highly advise to use another company. I have been on hold for 45 minutes trying to sort this out and they wont budge.
  

  GoTo Technologies USA, LLC

  Date: 04/14/2023

  ****************,We apologize for the misunderstanding. However, as we stated in our email correspondence on March 23rd your decision to port out your numbers does not cancel your contract with GoTo. We have received your request to cancel your account as of your call with our team on April 7th and will honor that request.Best regards,GoTo

  Justin B

  Date: 04/14/2023

  There shouldnt be a miscommunication and am requesting the last charge to be refunded to my account or I will contact the ** *************************

  Justin B

  Date: 09/19/2023

  You have continued to bill me monthly since March until today. GoToConnect customer service keeps me on the phone for 30 minutes and then says they are transferring me to the appropriate ***** which one ever answers. Your business has now been reported with the *********** Attorney.

• Review fromC. W.

  Date: 02/10/2023

  1 star

  C. W.

  Date: 02/10/2023

  Absolutely the worst company I've had to work with....ever. You can't reach them by phone. You'll receive an email a few days later telling you someone will call you. They will not make any changes promptly. They charge you money for every change you make without telling you. I've been charged and double charged for easy changes that should be easy, quick fixes for their mistakes. The changes have now totaled over $70 in 7 months, again for their mistakes, not mine.
  

  GoTo Technologies USA, LLC

  Date: 02/14/2023

  ****************,We apologize that you were unable to reach us. We have agents answering phones 24/7 for your location. You can find the correct number on our support site from any search result or you can use this article directly: ***************************************************************************************** and then click on the Contact Support option on the right hand side of the page. We ask a couple questions to route your inquiry to the correct team and once you click Get Number you can dial us directly. I'll escalate your concern to one of our team and have them reach out as soon as possible.Thank you for your business and we look forward to working with you on this issue.Best regards,GoTo

  C. W.

  Date: 02/14/2023

  I just received an email apologizing and stating someone will reach out to me soon. Well, I've received 4 emails in the past week that all say charges are final and not negotiable. Apparently, sending me emails stating that you would rather charge me ridiculous fees is more important than keeping a customer. Absolutely ridiculous

• Review fromO.L O

  Date: 11/08/2022

  1 star

  O.L O

  Date: 11/08/2022

  I tried to cancel my subscription online and could not find anyway to cancel. They make you call in to cancel a subscription. That for me is a huge red flag as I cannot see how a company offering could services will not have the option to cancel. Surely it cannot be that difficult to integrate a cancel subscription function online. I called and was able to successfully cancel my service, however my bill date is the first of the month and I have already paid for 11/1/22. I requested my service canceled 11/08/22. My number became inactive immediately. Bear in mind I already paid for Nov so my expectation was that my phone number will stay active until the end of the current month which I already paid for. I called back and was told there is a no refund policy and there are unable to reinstate my number until the end of the month which I paid for. This disruption will result in business loss denying me the ability to transition my customers to a different service.
  

  GoTo Technologies USA, LLC

  Date: 11/09/2022

  Hello, Ojeme. Thank you for taking the time to write up your experience. I would like to apologize for the encounter that you had with the Grasshopper care team and the misunderstanding that came from that. While we do have a no refund policy, your options should have been made clearer for you such as keeping the account open for the remainder of the month so you could port your number to a new provider. A new representative will be reaching out to you shortly to better see if we can assist you. Thank you for your understanding.

• Review fromBETHANY W

  Date: 10/12/2022

  1 star

  BETHANY W

  Date: 10/12/2022

  ***** company Grasshopper keeps charging me even after I have cancelled their subscription several times. If you want to waste your time . Please go with them .
  

  GoTo Technologies USA, LLC

  Date: 11/09/2022

  Hi *******, since your account cancellation on October 12, our system has not attempted to charge you again. If you are still getting charges, please contact our care team to ensure there are no additional accounts you have with us that are still active.