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Business Profile

Computer Software

The Software MacKiev Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Software MacKiev Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.12

    Average of 26 Customer Reviews

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    Review Details

    • Vernon S

      Date: 04/09/2025

      I have a concern and there is no phone number to call and their chat line keeps disappearing when i click on chat.

    • Roger E

      Date: 02/17/2025

      I've used Family Tree Maker for many years and have been happy with it, so when I received notification in February 2024 that a new version would be released by the end of 2024, I paid for the upgrade which wasn't a lot of money. Now it's February 2025 and not a word regarding the new release. The website shows it was updated in 2025, but that doesn't mean they're still in business. I've sent an email to the company and haven't heard back, but I'm not holding my breath. Maybe they've taken our money and scrammed, who knows.

    • Nancy H

      Date: 02/17/2025

      I pre-ordered the new 2024 upgrade of Family Tree Maker on 02/13/2024 for the amount of $32.48. The email confirmation email I received on 02/13/2024 clearly states "Coming later this year". It also said "Right now it is going through the final testing and being given some finishing touches." It is now 02/17/2025 and I have not been notified that my download is ready and there are no updates even mentioning *** 2024 on the Software MacKiev website. I did a text chat with their customer support agent, ****, on 02/13/2025 asking about the status of the *** 2024 that I pre-ordered exactly one year prior and basically was just told "we are nearly there but there are some last-minute delays with the release. We're doing final tests and adjustments so hopefully the new version is release shortly." I asked him, "How short is shortly?" and he said, "Hopefully, it's a matter of weeks at this point." I then stated, "It's already been over 52 weeks since I paid for the pre-order. It was promised for late 2024, at this point its fraud. You are bound by what you put in writing. The interesting thing is that there are absolutely no updates or mention of *** 2024 on the website. MacKiev really needs to send an update to those of us who preordered to let us know what is happening." It is now 02/17/2025, I have not received an update email or my product. I would like to receive the product I paid for. I have been a loyal user of Family Tree Making since 2001 and find this situation really disheartening.

    • Suzanne D

      Date: 01/06/2025

      Pre-purchased Family Tree Maker in February 2024 (FTM2024) for $49 (including a USB) and MacKiev still has not delivered! They advertised or implied expected delivery date several times (or just "soon") and it has still NOT released. Their communication with their customers is ZERO.

    • Charles J

      Date: 12/06/2024

      Very disappointed in the support that I'm receiving from this company. I've been using their FTM software for about 10 years now and getting support and / or updates regarding their latest release that I've already paid for is impossible to get.

    • Stacy S

      Date: 11/01/2024

      Thank you BBB and to all those who wrote comments about ***. I am reconsidering ordering any version for now. There must be only 1-person running the company, it sounds. Wow. I'm still using FTM2005, which is a bad idea as it's 20 years old and lost some of its functions. I've been re-entering my most important branches of my tree on **************** (LDS folks). It's quite a different program, but I figure at least the Mormon genealogists now has copy. But just realised I don't know how to download or print reports or trees.I also have been trial testing RootsMagic, but I'm concerned about longevity & not sure if it's still supported or getting updates or patches. I've been the family sleuth for 35 years, and seen software programs come and go. They are generally fantastic, but what app will be around for my great-great grandchildren children to continue all my hard work.Another alternative. My cousin in ******* wrote (manual method) & entered all his genealogy data in ********* using the old ordinate number report system. So it's already in book format, includes some ***************** ready for print.

    • Rhonda S

      Date: 09/13/2024

      After taking a break from my research, I logged back in to discover I could no longer "sync" to my Ancestry account on my 2017 version. After many attempts to troubleshoot, purchased the download for the 2019 version. After days of trying to download & open the 2019, I finally succeeded; but the same sync problem existed. I received a message that Ancestry user was authenticated, but still I was not able to connect with Ancestry. I opened a live chat and was told the fix was easy. Another "tech" logged into my system & a very short time, advised the problem was expired drivers. The fix would cost an option of $199, $299 or $499. I clarified that even though I had purchased 2019 version, the drivers were not included & I would need to purchase one of the options to be able to use FTC. Obviously I disconnected the call & the system access.

    • Carol B

      Date: 09/06/2024

      If I could give no stars i would. I paid ****** dollars and received nothing. The links to download the treemaker were 404 not found. Total ripoff. Do not buy!!!!

    • Julie M

      Date: 02/24/2024

      Problem: Unable to add an index or table of contents to a book I was creating. Have made at least 10 books previously to this latest book and HAVE been able to add the index and t.o.c.Was unable to connect via chat so communicated via email. Got a response from **** which said that there was a glitch in the program that would not let you add these features and that the only solution was to not add them. I told him that previous to the present book I was creating I had successfully added the features. He said that I must have just been lucky. I told him that I had been lucky with the last 10 books I had created. He had no other suggestions. ??I guess there is a new version coming out later this year. Hope it restores this function.

    • Eleanor W

      Date: 01/31/2024

      I have a billing problem with Family Tree Maker 2019 - MacKiev - Global Updates Solution. FTM never answers their phone nor do they read nor respond to my e-mails. Situation involves double payment of their product to update my old trees and Life-time free upgrades charge payments which happened with two different charge cards. There is also no invoice to show what I was charged for - just the charge on my bank statements including a Foreign Transaction Fee with one account. I did get the book Monday, 01/22/24 after over a one year wait. They deny the double payment. I have contacted AARP for a starter for help. I Found out MacKiev has an "F" rating with BBB. What a shame.

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