Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a freezer through befrugal on Jan 02 ****. It tracked on the website. They won't acknowledge or pay. Order date: Tue, Jan 2, **** Order number: 2000116-77223313 Your package shipped, ***********!Items from your order are on the way. View the latest status of your order in your order details.View order details Shipping *********************************** ************************************************************************** 1 item arrives by end of day Thu, Jan 4, **** On time ***** tracking number ************ Sold and shipped by *******

  

  Business Response

  Date: 01/16/2024

  Hello,

  Per review of the users account when the order was placed ******* was not offering cash back on the Appliances department.   BeFrugal has not received any cash back from the sale referenced as such there is no cash back earned.  The user can view the ******* terms for their Shopping Trips using this link: *****************************************************************

  Best regards,
  BeFrugal Team
  

  
  

• Initial Complaint

  Date:01/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a purchase at Hotwire through Befrugal, that should've earned me a cash back of $109.01. Befrugal has delayed and never paid me that cash back, and citing pending investigation every time I contacted them, for a total of three times spanning over 7 months. There had been no progress in their investigation whatsoever and they had yet paid me the cash back.

  

  Business Response

  Date: 01/02/2024

  Hello,
  
  
  BeFrugal submitted an inquiry with the retailer on November 8, 2022 in regards to the Hotwire sale mentioned.
  
  
  There is no resolution timeline provided by the retailer.  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  
  We have also posted the $109.01 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  it has been 14 month since BeFrugal initiated the inquiry and theres not progress whatsoever. The lack of action is unacceptable. The $109 credit posted to my account does nothing as its pending and cannot be redeemed or transferred out. BeFrugal needs to take immediate action and reimburse for the missing cashback.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jiaxi

   

   

  

  Business Response

  Date: 01/03/2024

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************
  

  As of today BeFrugal has not received any commission or cash back from the sale referenced.  We have submitted an inquiry to the retailer regarding this transaction.  We will keep the inquiry open until we hear back from the retailer.   The cash back placeholder will also remain on the members account.
  
  Best Regards,
  BeFrugal Team

• Initial Complaint

  Date:12/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have four pending investigation, transactions for cash back that have been pending for 5 months to almost 2 years. I have reached out to customer service and they are passively waiting to hear back from the retailer. They are not doing any investigation on their side actively. There needs to be a maximum time past, so that customers like myself are not waiting this long.

  

  Business Response

  Date: 12/27/2023

  Hello,
  
  BeFrugal submitted an inquiry with the retailers.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the dollar amounts to the users BeFrugal account as pending until the retailer confirms the sale.  This is also seen in the screen shot provided by the user.
  
  Best regards,
  ********************** Team
  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have inquiries that are over a year ago, almost two years ago, which are past a reasonable timeframe. It does not take a year or greater to see if a transaction was processed. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lily

   

   

  

  Business Response

  Date: 01/02/2024

  Hello,
  
  Again once we receive further information from the retailer we will notify the customer and update their ********************** account accordingly.
  
  The dollar amounts have been posted to the users BeFrugal account as pending until the retailer confirms the sale. 
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The Best Bully Stick transaction from January 21, 2022 of $191.99 and the related cash back of $11.52 should be resolved by now. Since your team isn't active, what is your Best Bully Sticks contact's email and your email? I will do the work then and include both of you on an email to resolve this.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lily

   

   

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 11/7/2023, I filed a ticket (#VIXL-8134) with Befrugal stating: Subject: Account Questions "I had access to my account and cash back before ****** stopped the ability to use ****** accounts to sign into sites. Now when I login I don't have any cash back, can't view my profile, and I don't receive any texts regarding 2 factor authentication among other things. What's going on with Befrugal? It's starting to seem like a scam."Befrugal replies:Title of reply: [#VIXL-8134]: Cash Back policy and terms Hello, Due to violations of Befrugal's terms and conditions, this account was deactivated. Best regards, **** from Befrugal My best friend who referred me to Befrugal had the same issue today as well. I expect the BBB to investigate this company since this issue has been going on for years going by the reviews and complaints listed here and somehow get this company shut down. This is ridiculous and poor business. And the fact that the BBB has not really done anything about it is preposterous. Something needs to be done about Befrugal.

  

  Business Response

  Date: 11/08/2023

  Hello,
  
  As noted in our terms and conditions BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles.
  
  This user has significant multiple user profiles creating duplicate bonus.  Please do not use BeFrugal for referral or sign-up bonus fraud.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I only have 1 account in my name and email address. It seems BeFrugal is making false statements about a lot of peoples accounts with them. Its ok though. I had already figured nothing was going to come out of filing a complaint seeing as the many complaints seems unresolved anyway. Ill just wait until theres some sort of class action lawsuit or whatever. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Isaiah

   

   

  

  Business Response

  Date: 11/13/2023

  Hello,
  
  Again as noted in our terms and conditions BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles.
  
  The user has significant multiple user profiles creating duplicate bonus.  This includes the same name with a different email address.  Users cant use BeFrugal for referral or sign-up bonus fraud. 
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have no knowledge of any accounts in my name other than the 1 which was deactivated and the reason Im filing this complaint. Its not even about the cash back anymore, its the principal that BeFrugal has this history of swindling peoples cash back bonuses. You **** and Ill never recommend anyone to this company. Have a blessed day. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Isaiah

   

   

• Initial Complaint

  Date:09/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a customer for a number of years. Within the last month or so, Company has been scrutinizing every purchase of mine by failing to provide automatic cash back and requesting me to submit email confirmations of my orders. Even after providing proof of purchase, the Company denies cash back. They provide a list of reasons they claim might prevent a customer from receiving cash back, but I know I haven't done any wrongdoing on my end. Last cash back denied was on 9/15/23 when I purchased an expensive washer and dryer from ********** with 1.5% cash back. The Company again denied the cash back sending me another long stupid list of things I may have done to void the cash back. After wasting so much of my time dealing with this Company and their cash back restrictions, I do not plan on remaining a customer. This greedy Company steals cash back from unsuspecting customers while gaslighting them into thinking that they did something wrong. Interestingly, I don't have any trouble receiving cash back on my purchases from their competitor, Rakuten.

  

  Business Response

  Date: 09/25/2023

  Hello,

  As requested by the customer we will have no further contact with the customer and close their account.  If there are any further questions we are happy to assist.

  As a reminder per our terms and condition  "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal. If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "

  ***********************************************************

  
  Best Regards,
  BeFrugal Team

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My account balance is currently $30.98, the remaining cash back Befrugal still owes me.  Befrugal should not be allowed to close my account until they pay me in full.  They have already cheated me out of cash back.   They should not be allowed to get away with closing my account and keeping the remaining verified cash back that's mine. 

  
  Regards,

  Mrs ***********************;

   

   

  

  Business Response

  Date: 09/27/2023

  Hello,

  The user still has access to their account.  The user was unsubscribed from any ********************** notifications.  The user can access their account along with requesting payment.  We can deactivate the account once the cash back has been paid out.

  Best,

  BeFrugal Team

   

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  I sent the following message to Befrugal through their website.  I will consider this matter resolved upon receipt of the $30.98 cash back owed.  I am waiting a response from the Company.  

  "I currently have a BBB complaint pending. I am requesting payout of the remaining Cashback which is $30.98. Once I receive it you will be authorized to deactivate my account." 

  The Company is not authorized to close my account until I am paid the $30.98.  The amount needs to be deposited into my checking account, as has been customary in the past. 

  
  Sincerely,

  ****************************

   

   

   

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,We cannot log into our account. ******************** is not replying back to our email.This issue needs to be resolved.

  

  Business Response

  Date: 08/30/2023

  Hello,
  
  Due to violations of the BeFrugal Terms & Conditions, this account was deactivated.  
  
  Thank you,
  
  BeFrugal Team
  

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through BeFrugal to Groupon on 11/26/2022. The company claims I only spent $9.40, however, my receipt from Groupon shows I spent $19.40. I have contacted BeFrugal and according to my account ************* it states "pending investigation", so therefore I cannot withdraw the $1.55 rebate that I have earned. I don't know what else I can do because this "pending investigation" has been over six months. Please help. Thank you in advance.

  

  Business Response

  Date: 07/03/2023

  Hello,
  
  BeFrugal submitted an inquiry with the retailer on December 5, 2022 in regards to the Groupon sale mentioned.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the $1.55 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for your quick response.  Since it is way over the "***** days", I just want to know when I can expect to be able to use the rebate that I have earned.  I did exactly what I was supposed to do and this $1.55 has been pending since December 5, 2022.  Pending doesn't help me get what I have been promised.  I don't know what is taking so long since I have submitted all the proof that you require. 
  

  
  Regards,

  *****

   

   

  

  Business Response

  Date: 07/05/2023

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************
  

  As of today BeFrugal has not received any commission or cash back from the sale referenced. We are waiting for the retailer to confirm the inquiry we submitted for you.  If it is approved the pending cash back will lock.
  
  Best Regards,
  BeFrugal Team

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I fully understand that you need to wait for the business, however, since Groupon is a legitimate company I would expect that you would get an answer by now.  It has been over six months (purchased made on November 26, 2022), I shopped through your website, as well as, have sent you the proof of my purchase.  I would expect that you would expedite this situation and provide reasonable customer service.  

  I don't know why there is a delay and please let me know if there is something I need to do so that I can use the $1.55 I have earned according to the terms you stated when I made my purchase on November 26, 2022.  I would like to use the $1.55 I have earned as soon as possible.
  

  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through BeFrugal from Target July 5, 2022 for a sub total of $52.48. I've made many attempts by sending the appropriate information to BeFrugal, to collect my rebate. BeFrugal had the initial posting, so they know it was done correctly through their application. They claim that Target will not pay their commision, so I cannot collect. My argument with that is, that should be between them and Target, not me. I used their service correctly, and fulfilled my requirements, now it should be their argument with Target. If what I purchased had some sort of "exclusion" then that was never presented prior to my purchase, and should have been, and then BeFrugal would not have the information to begin with. At this point, it's the principle, and not the money. BeFrugal needs to stand behind their service and do a better job advocating for their customers. There seems to be some discrepancy with the purchase dates, but the order number is the same.Thank you.******

  

  Business Response

  Date: 06/29/2023

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************

  
  BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. 
  
  Best Regards,
  BeFrugal Team

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 07/05/2023

  Hello,
  
  As the user is aware and inquiry and appeal was submitted regarding the target transaction in question.  The inquiry and second appeal were declined by Target. The response received was: "Declined - Other".  As previously noted in our response  as the user agreed to in our terms and conditions is the determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal. If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction.  This can be reviewed here:  ***********************************************************
  
  BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. 

  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint #********, however, I chose not to argue the principal point anymore and waste my valuable time. Instead, I just won't be using their extension anymore, and will only be using the competitors'.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written to BeFrugal many times and my last correspondence was on 6/15/2023. I keep being told that "To date, we have not heard back from the retailer regarding this appeal. Once we hear back, we'll let you know." I have called Total *********** and they told me that BeFrugal needs to issue the rebate. After making 2 purchases (5/19 and 6/14) BeFrugal states "We have recorded your shopping trip If you made a purchase, Cash Back will be added to your BeFrugal account today. 3% Cash Back" I have made the purchases and this has been going on for over a month and I am not getting what the company promised. For my purchase on 5/19 I am supposed to get .96 (spent $31.98), plus, a "$3 bonus for spending over $25 between May 18 and 21." As for my 6/14 purchase, I am supposed to get $4.50 (spent $149.88).In the past I have received my rebate from BeFrugal when I made a purchase at Total *********** and I don't know why they are not continuing to provide the rebate that they advertise.Thank you for your help.

  

  Business Response

  Date: 06/23/2023

  Hello,
  
  BeFrugal submitted an inquiry with the retailer on May 30, 2023 in regards to the Total Wine & More sale mentioned.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the $0.96 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  First, thank you for adding the 96 cents.  In the past I received my rebate from Total Wine & More as promised - "We have recorded your shopping trip If you made a purchase, Cash Back will be added to your BeFrugal account today. 3% Cash Back"  I don't know why there needs to be any inquiry since I have made, as well as, picked up these purchases.  Please add the other promised rebates for my purchase on 6/14 ($4.50), plus, the "$3 bonus for making at least a $25 purchase between May 18th and May 21st."
  

  Thank you in advance.

   

  

  Business Response

  Date: 06/26/2023

  Hello,

  For the additional sale mentioned on 6/14/23 please submit through the BeFrugal ticketing system a copy of the order confirmation.  If you do not see the sale tracked through your BeFrugal account from 6/14/23 you will need to open a ticket and submit the order confirmation.  Once we have that information we can post and adjustment to your account and open an inquiry with the retailer for the cash back.

  Regarding the $0.96 adjustment that will lock within your BeFrugal account once approved by the retailer.  As of today the cash back is waiting for retailer approval.

  Best,

  BeFrugal Team

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for the .96, however, I don't know why I am not also getting the $3 bonus since I made a purchase of at least $25 during the dates you specified in your email.

  Also, my purchase of 6/14 is listed in my history (14-Jun-2023 4:48PM Total Wine & More Terms 681-451-867), and once again, you state if a purchase has been made the rebate will be posted in your account later that day.  The purchase was made and picked up, however, I have not received my rebate.

  I don't know what has happened but in the past, there was never this type of problem with Total Wine & More.  I will submit an inquiry, however, I sure hope that I get a positive resolution, rather than the standard form letter.

  Thank you in advance.
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account on ********************** that I have created using an Apple ID. After requesting a payout for ~$5 of cashback, they have requested more information and afterwards deactivated my account. When contacting them using the ticket system, they refuse to provide more information other than it was terminated due to the violation of the Terms of Service. I strongly suspect it was because of the legal information I provided.

  

  Business Response

  Date: 06/16/2023

  Hello,

  Per review of the Befrugal account with the email address ******************* we do not show any sale transactions on the account.  Also the account is open.

  Please confirm the email address associated with the account that was closed.  Once we have that we can review the BeFrugal account.

  Thank you,

  Befrugal  Team

   

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have created an account using Apple ID and the email that Apple gave to the account is *********************************************************. I find it unreasonable to suspend an account and withhold the cashback payment just because of an technical issue linking the account, as it is clearly evident the account youve found in your systems has no transactions at all.

  Regards,

  Ryn

  

  Business Response

  Date: 06/21/2023

  Hello,
  
  Per review of the account *********************************** the transactions on the account were identified as fraudulent activity.  Due to fraudulent transactions on the account **********************'s terms and conditions were broken.  This also included the additional duplicate accounts creating duplicate sign up bonus.  

  
  As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion.   Also as noted in the terms and conditions agreement there is a single account requirement.
  
  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team