Reviews
This profile includes reviews for Aura's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromMichele R
Date: 06/15/2024
1 starMichele R
Date: 06/15/2024
Aura is horrible. It is blocking my access to ************* searches, throwing 403, 406 among others errors. I contacted Aura support, and they told me to TURN OFF MY ONLINE SECURITY. No joke, this absolutely, positively happened. You have to be kidding me.
Aura
Date: 07/01/2024
We apologize for the issues you're experiencing with our VPN. Our records indicate that one of our dedicated Tech Support agents has attempted to contact you several times to assist with troubleshooting.Your satisfaction is important to us, and we are fully dedicated to resolving this matter for you. Please contact our ************************ at ************ so that we can provide the assistance necessary to address the issue.Review fromNickolas W
Date: 06/07/2024
1 starNickolas W
Date: 06/07/2024
Like many other awful experiences, I signed up for and paid for a 1 year contract up front, ******* dollars or so. For whatever reason, app continuously crashed on my phone. After many attempts to correct, gave up and began seeking a refund and cancellation of my account. At the time, for whatever "go figure" reason, this couldn't be done via app and that function of account management on the webpage was "Unavailable" with no further explanation. After an email and no response, and another email, and a web based contact form submission, with no response, then more and angrier emails with no responses, customer ********************** phone call run arounds, support tickets gone nowhere, completely non responsive so-called alleged ********************** which to me, being a safety and security company which for some reason needs a refund department in the first place is laughably ironic, especially since it seems that it is actively staffed appropriately zero hours of zero days per week. Anyways, multiple phone adventures and deflections, no response from ANY service/support email address I can find from a good 8-12 mails, my refund period quickly closing, I relented and thought, all other avenues of ********************** have failed, maybe I'll score a ***************** going through ****** to cancel and refund. GUESS WHAT?? After throwing in the towel, giving up, surrendering my comfort, **************** accepting that I've sacrificed $100+ to these scoundrels and slimeball dirtbags) -- THEY FINALLY RESPONDED TO ME -QUICKLY - AFTER UNSUBSCRIBING VIA ******* Not only that, but get this -- after ignoring multiple requests for a refund and to get their grimy fingers out of my credit and private life, the few words I EVER heard from them was that because I unsubscribed via ******, they'd be unable to honor my refund. To top it off, they are still actively in my credit, & sending me account renewal reminders. Aura: "Read between the lines" as my dad used to say. You owe me $100.Aura
Date: 06/21/2024
We sincerely apologize for any inconvenience caused by your recent experience with Aura. At Aura, we strive to deliver exceptional service to all our valued customers. Upon reviewing your account, we've noted that your purchase was made through the Apple App Store. Therefore, the process for unsubscribing and obtaining a refund needs to be handled directly through the App Store.We regret any misinformation provided during your previous call with our agent last year. Additionally, we will be issuing a refund check to you on 6/21/2024 to address this matter. We apologize once again for any confusion or inconvenience this may have caused.Please feel free to reach out to us at ************** with any further concerns you may have. We are dedicated to ensuring your satisfaction and resolving any issues promptly.Review fromTrang D
Date: 06/04/2024
1 starTrang D
Date: 06/04/2024
I signed up for the membership on a black Friday deal. I tried to cancel and get a refund on my Aura/Identity Guard renewal membership. They refused to issue any refund even though I contacted them on the day of the charge. What kind of company wouldn't issue a full or pro-rata subscription refund? This company is a scam.Aura
Date: 06/21/2024
Thank you for reaching out and expressing your concerns regarding our refund policy. At Identity Guard, our annual plans come with a 30-day money-back guarantee from the time of enrollment, and they automatically renew yearly unless canceled before the renewal date.Although this is our standard refund policy, we understand your situation and acknowledge your attempt to cancel your account. Therefore, we have proceeded with canceling your account and issuing a refund back to the card on file ending in 6180.We appreciate your feedback as it helps us identify areas where we can enhance our services. If you have additional questions or concerns, please call us at your convenience at ************.Review fromRick S
Date: 05/29/2024
1 starRick S
Date: 05/29/2024
I paid for and downloaded Aura on my Windows 7 computer only to find out, when it didn't work, that it is not compatible with windows 7 computers !!! There wasn't any warning to let me know that in advance or on their website ! I spent a couple of hours doing this only to find out, after talking , to one of their reps on the phone !! Now I have go through trying to get a refund from Paypal !! What an Awful experience !! Be aware of Aura software !!Aura
Date: 06/12/2024
Thank you so much for your feedback! We appreciate you taking the time to let us know how we can improve the Aura experience for everyone.We sincerely apologize for any inconvenience this may have caused you. Our commitment is to provide comprehensive information on our website. Moving forward, we will ensure that all Aura Antivirus device requirements are clearly outlined prior to enrollment, aiming to enhance the customer experience.We read through every suggestion that comes in and strive to make continuous improvements to our product and support resources. Your feedback is appreciated and helps shape our products.Review fromMelissa E
Date: 05/25/2024
1 starMelissa E
Date: 05/25/2024
Very disappointed in this company. Misleading on what their services are. I tried getting my mom's (disabled senior citizen) money back because they were no help to her situation. Not only did they never reply but didn't give her anything back (she paid for a year's service). You can get better service with Experien. Don't waste your money.Aura
Date: 05/30/2024
We are sorry your experience with Aura was less than satisfactory. We value our customers and exceptional ********************** is always our priority. Aura annual plans have a 60-day money back guarantee from time of enrollment. Cancellation may be performed through the member console or by calling our Customer ********************** team. Accounts canceled online remain opened until the end of the billing cycle so that customers may use all the benefits they have paid for.If you would like to discuss your concerns about the membership, please call our ************************ at *************.Review fromRubi G
Date: 05/20/2024
1 starRubi G
Date: 05/20/2024
I have been staying at Aura3 20 for the past 4 months and it has been a nightmare. The negligence and unprofessionalism is handling the incessant wailing of a baby downstairs from me!!! Downstairs from me!!! Is just plain wrong and evil. They dont care and have done not one single thing about it. Do not move here. They sell you your unit and are done with you. Charm you in the door and forget about you. We have been kept up every SINGLE NIGHT by the non stop waiting of a small child below me for the past 2 weeks and almost every night since for the past 2 months!!!!! Nothing is being done. Nothing!!!!Aura
Date: 06/12/2024
Good afternoon, I am sorry to hear that your living experience has not been good. In writing to the Better Business Bureau, your complaint came to us, Aura, yet we do not in the rental industry. Thank you ****************Review fromChristopher B
Date: 05/08/2024
1 starChristopher B
Date: 05/08/2024
I called Aura I had a fraudulent charge on my credit report with Experian And It was showing ******* on it and I never had ******* but they wont give me fraud assistance they wont help me Dispute the charge and told me that I Haft to do it on my own with the major credit bureausAura
Date: 06/12/2024
We sincerely apologize for the distress caused by the recent fraudulent activity. According to our records, our dedicated ********************** has already taken proactive steps to support you in reaching out to ******* and initiating the necessary procedures to address the fraudulent claim. As part of our guidance, we strongly recommended that you proceed with the dispute process by promptly submitting the required documents through *******'s official website. Additionally, we urge you to take the crucial step of filing a police report to further safeguard your interests and aid in the resolution of this matter. Rest assured, we remain committed to assisting you. Please call our ************************ at ************* if you have additional questions.Review fromAndre L
Date: 05/02/2024
5 starsAndre L
Date: 05/02/2024
This is the best credit verification company I have ever used. We get daily alerts that are always timely and accurate. They offer an excellent service for a reasonable price.Aura
Date: 05/20/2024
Please let us ever know if we can do anything further to assist you, thank you for being a loyal customerReview fromKrishna J
Date: 05/02/2024
1 starKrishna J
Date: 05/02/2024
I am having issues with customer service to resolve tech issues for the AURA app for my laptop. It has been almost 2 weeks, my Antivirus issue has not been resolved. I was told engineer will call to troubleshoot and resolve. No one called Me yet. Aura Case#******** created on 4/22 for the call I made on 4/20. Based on my experience, I would not recommend this AURA company services if you have expectations of tech issues being resolved in timely fashion and expecting updates on progress. Please stay away from this company.Aura
Date: 05/20/2024
We apologize for the inconvenience caused by the delay in resolving your app issue. Our records show that a tech support agent attempted to reach you to further troubleshoot the problem. We're here to assist you, so please call our ************************ at *************, and we'll work to resolve the issue promptly. Thank you for your patience and understanding.Review fromGabriel H
Date: 04/18/2024
1 starGabriel H
Date: 04/18/2024
I am in the process of filing a compliant with the **** THis company is a scam. I have never been able to log in because security codes are never sent. I told them in writing that I want to cancel and they said no because I have to call in. Legally that is wrong. Im part of a big group that is working on a mass lawsuit against them. Horrible company **********************Aura
Date: 05/03/2024
We are sorry to hear that your experience with Aura didn't meet your expectations. We attempted to reach out to you via phone and email to address your concerns and provide options for cancellation. Unfortunately, our calls went unanswered due to a disconnected phone number and our emails may have gone unnoticed.We will honor your cancellation request. We have cancelled the membership and we will be issuing a check in the amount of $249.60 which you should receive within the next 30 days.If you have any other concerns, please call our ************************ at *************.
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