Complaints

This profile includes complaints for Alegeus Technologies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alegeus Technologies, LLC

  280 Congress St Ste 1005 Boston, MA 02210-1023

• 

  Alegeus Technologies, LLC

  1601 Trapelo Rd Lbby 2 Waltham, MA 02451-7357

• 

  Alegeus Technologies, LLC

  101 Southhall Ln Ste 400 Maitland, FL 32751-7243

• 

  Alegeus Technologies, LLC

  10100 W Innovation Dr Ste 150 Wauwatosa, WI 53226-4871

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2020, I left my employment at ***************. While employed there, I maintained an HSA account at ********************** Saver, under an "employer" account designation. However, when I left in December of 2020, that HSA account was immediately "reassociated" to an "individual" account with ********************** Saver. I then individually maintained that account without incident and paid monthly service fees to Wealthcare Saver from it up to and until August 17, 2023 when, without my knowledge or consent, WealthCare Saver, for unknown reasons, "reassociated" my HSA account back to an employer account (even though NOTHING about my employment circumstances/status had changed since December 2020). Upon doing so, they closed my account and sent the $461.63 remaining in that account somewhere, but won't tell me where, and I have no knowledge or information regarding its whereabouts. As such, I have now been denied access to my own money. Since my account was an "individual" account, neither ********************** Saver, nor anyone other than me for that matter, had the legal authority to suddenly change the account designation (which would have been in error anyway had it not been unauthorized/illegal in the first instance) to an "employer" account, or make any other changes to it, let alone close it, and transfer the remaining funds out of the account to someone/somewhere unbeknownst to me.

  Business Response

  Date: 02/01/2024

  Hello *****,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We apologize for any inconvenience incurred during this time.     
   
  After careful review of your ************** Account (HSA), it does appear that your account was reassociated back to your previous employer in error. Please rest assured that your account is safe, and we apologize profusely for the error. If you would still like to close the account, we can absolutely help you with that, but we would also be more than happy to transfer the account back to our retail instance and have you stay with us. 
   
  Our ****** Services Team will be reaching out to you today to resolve the issue. We hope you find this response satisfactory. Please reach out if you have further questions. 
   
  Regards,    
   
  WealthCare Saver Team     

  Customer Answer

  Date: 02/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I enrolled for an HSA account with **********************, I was told there are no monthly fees for this account. However, I've recently noticed I've been billed **** for every month since February and wasn't notified of the new fees. The company declined to issue a refund. The company claims they emailed me a letter regarding the change in Feb 2023 but I didn't receive anything about it. I would like a refund, and for the company to clearly and explicitly request customer approval of any new fees going forward.

  Business Response

  Date: 10/24/2023

  Hello *******,  
  
  Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred during the maintenance of your ************** Account (***).   
  
  On December 22, 2022, Rippling, the Administrator of Built_465659224 (your employer) opened an *** on your behalf based on eligibility and enrollment in a High Deductible Health Plan. The custodian of the *** was ****************** Saver.  
  
  On February 6, 2023, based on employment status change, Rippling inactivated the *** with Built_465659224 and reassociated the *** to a retail instance (standard account processing following employment change), with WealthCare as the Administrator, and no change to the custodian. At this time, a reassociation letter was issued advising of the account reassociation and actions to take to access your account online. Included in this letter was access to the Terms and Conditions, including disclosure of fees (via URL). This letter was mailed to the address on record.  
  
  WealthCare, the Administrator, does disclose a monthly ********************** Fee of $3.95 in the *** Fee Schedule terms and conditions. Please review all disclosures located in the WealthCare Portal for any further questions.  

  
  The ********************** Fees assessed to your account since the reassociation totaled $31.60. As of today, October 24, 2023, WealthCare has processed a courtesy reversal of $31.60 in ********************** Fees but wants to ensure you are aware that those fees will continue to be assessed going forward.       
  
  We do hope you find this response satisfactory and thank you for your time.
  
  Sincerely,  
  
  WealthCare Account Services 

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************************

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to WealthCare Saver. I completed and submitted an HSA Death Distribution form in July 2023 for my wife's HSA account for distribution to her estate. I received notification from WealthCare that in order to process the distribution they need an official version of my letters of authority which includes a raised seal.Despite the fact that the Death Distribution form only requests a "copy of recorded court documentation," they were demanding the official version. After several frustrating calls with customer service and escalation of the matter, I continued to receive the same response that the distribution couldn't be processed without the official version.In late September 2023 I sent in the only official version of my letters of authority (with a raised seal), which I had to request through my attorney. Subsequent to sending this document in I received a follow up call stating that the version I provided didn't include a raised seal.This is literally the only version that exists, and the document that was provided did include a raised seal. WealthCare is the only company that has asked for the official version. I'm now at the point where I don't have the official version and I'm being told what I provided doesn't suffice.This is beyond frustrating. This is the only thing holding up estate closure, and the document that's being requested is a public record, which can found on the court's website after a basic 30 second search. It's appalling that people have to deal with incompetence like this while dealing with the administrative nightmare of an estate after losing their spouse. I can honestly say that WealthCare has the worst customer service I've ever encountered. I also consider this to be a clear violation of UDAAP and will be pursuing other actions with financial regulators.

  Business Response

  Date: 10/11/2023

  Hello ********,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We do send our condolences for your loss and apologize for any inconvenience incurred during the distribution process.     
   
  Please rest assured that we do have our members' best interests in mind. Unfortunately, the rules and laws are different in many states, and this can sometimes cause confusion. It is our intention to be as thorough as possible. After careful review of the ************** Account (HSA) and documentation received, we have concluded that we will accept the documents you have provided.  
   
  The distribution will be processed based on the documentation provided and the ********************** Fees incurred during this period, totaling $6.00, will be reversed. Please respond should you have further questions. Again, we do apologize for any inconvenience this may have caused. 
   
  Regards,    
   
  WealthCare Saver Team     

• Initial Complaint

  Date:09/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed an account closure request over a year ago with my "Wealthcare Saver" HSA a DBA of Alegeus Technologies LLC. I field paperwork with them over a year ago to close my account, but they ignored my request. They've been charging me fees ($4.50 per month) slowly draining HSA funds away from me, and refuse to close the account. This is aside from the software being horrible, and them making it incredibly hard to make claims on my own HSA card. This is effectively theft -- keep my account alive instead of refunding me (or letting me transfer to another HSA). I was only signed up with them through my employer and never had a choice in the matter. It's also dishonest to force me to send snail mail to close an account they know I don't want (a company that actually cared about customer service would let me send an email or close the account through the web application). This is an unethical business practice to defaud the public by effectively stealing money in the form of fees for accounts that no one wants.

  Business Response

  Date: 10/02/2023

  Hello *****,   
     
  Please accept this as acknowledgement and response to BBB complaint #********.   
     
  Unfortunately, our call logs do not identify, by phone number, a call to request an account closure from our custodian member service representatives. As your account is with the plan Administrator Retail instance, the party you contacted may have been your plan administrator. The fees associated with your account are ********************** Fees & Paper Statement Fees charged by your Administrator. After careful review of your ************** Account (HSA), we can confirm that your account was charged three monthly Benefit Admin Fees (BAF) of $4.50 each and ********** statement fees of $1.25 each, for a total of $19.75. We do apologize for any inconvenience incurred.

  An account closure form has been emailed to you to be completed so that we may process the account closure. Please be sure to specify at the address you would like the proceeds to be sent as we may not have the most updated information. 
   
  We have reversed all fees assessed during this period totaling $19.75. Upon receipt of the account closure form, we will complete the closeout transaction and waive the account closure fee of $25.00. Please respond should you have further questions. Again, we do apologize for any inconvenience this may have caused.  
     
  Regards,   
     
  WealthCare Saver Team   

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, let me say that the fact that I have to write this is just absurd. In February, 2023 my HSA account was transferred to Alegeus' Wealthcare product team. It's a tiny amount of money (approx $375.00 ish). At that time, I was told that a debit card would be sent to me. It was not.I reported that it hadn't been sent over the phone and I was assured a new one would be sent and I'd receive it in **** days. It was never sent.I called again, they told me the same story - no card was sent. In July I went so far as to report the card lost/stolen to try to get a new one issued. They said they issued a new one, but it never arrived. I called to ask, they told me they will send another but it never arrived. Today, I called again... I was met again with the **** day response and no attempts to solve this problem. Meanwhile, I'm being charged an account service fee each month of $3.95 for an account that I have no ability to access funds from. I have fought so hard just to try to get a stupid HSA debit card, and It's clear now that their business model is based on people either forgetting about their HSA, or not having access to it while they drain it of any value through monthly service fees. I can't believe that I'm having to fight so hard to get a stupid debit card for a $375.00 account and that there is zero interest from the company to find a resolution. All I want is the stupid card to be delivered - and now I'd like those fees to be reversed since this is clearly an intentional effort to block customers from their accounts.

  Business Response

  Date: 08/22/2023

  Hello *******,    
   
  Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred with the administration of your ************** Account (HSA).    
   
  After careful review of your HSA, we can confirm that on February 9, 2023, your account was reassociated from Bamboo Health to a retail HSA with WealthCare Saver as custodian. A debit card was auto issued at that time (2/11/2023). Since then, two additional cards have been issued, the most recent of which was issued today, August 22, 2023. These cards have all been sent to the address on file. Please keep an eye out for this most recently issued card as it may take up to **** business days and comes in a plain white envelope. We completely understand your frustration and hope this most recent card makes its way to you.  
   
  We have reversed all benefit admin fees charged during this period totaling $23.70. Please respond should you have further questions and contact us if you do not receive the card by 9/6/2023. Again, we do apologize for any inconvenience this may have caused. 
   
  Regards,    
   
  WealthCare Saver Team    

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used a debit card tied to an FSA account w Anthem (has been used multiple times previously). Charges were applied to my HSA account w ****************** without my knowledge or any information. The returned payment from the provider were also applied to HSA account without any knowledge from me. Called WealthCare representative on 8/9, explained the issue, was promised a resolution or a contact back within 3 work days. Did not hear from anyone. Called back on 9/17, representative informed me that I have to call Anthem to resolve it with them. No notification was provided. Escalated a call, with supervisor advising me to contact Anthem. I have spend hours away from work and family attempting to resolve the issue. Issue still have not been resolved.I request that billing adjustments accordingly and I was notified of the resolution.

  Business Response

  Date: 08/22/2023

  Hello *******,   
     
  Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred.     
     
  After careful review of your ************** Account (HSA) transactions, it appears there was some miscommunication with your card during the interim time before receiving a new card. We are working diligently to come up with the best plan to correct the situation and appreciate your patience. Please expect a call from our ************************** with a resolution by the end of day tomorrow (8/23/2023).     
    
  Again, we do apologize for any inconvenience this may have caused. Please respond should you have further questions.    
     
  Regards,   
     
  WealthCare Saver Team     

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All *********** a provider named ************************* N.P agreed to complete FMLA paperwork for me to take a medical leave and get ongoing treatment with my health issues. She did not complete the paperwork properly and said she will do it again and advised me to make another appointment and pay another $50. She again provided incomplete medical information and my short term disability claim was denied due to insufficient medical reasoning. I explained that she did not do the paperwork correctly and I filled out a copy of the form myself to show her what she needed and what she is missing. After her third attempt to ignore my explanation of symptoms and dire challenges I was experiencing, she had the nerve to ask me to make another appointment and pay another $50. No I will not need all that. Just the corrected forms or my $150 refund. She began to argue with me and said she will not provide the service I paid for. Nor will she refund me for the transactions she is refusing to cooperate as a medical practioner. She is not fair nor right. Mastercard, Allegeus, Wealthcare, and Anthem HSA have all disappointed me. I want my money back. All of it.

  Business Response

  Date: 06/09/2023

  Hello *********,     
    
  Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred.     
    
  After careful review of your ************** Account (HSA) transactions, it appears your complaint is associated with multiple co-payments requested and processed by a healthcare provider. Since this is an insurance, claim related complaint for which we do not have visibility into your health plan coverage, and not an ********************** or ****************** Saver originating issue, we encourage you to reach out to Anthem directly. Anthem, as your insurance provider will be able to assist you in verifying your insurance coverage details and assist in reviewing claim information for each date of service in question. If charges were incurred without your consent, please call the telephone number on the back of your card for more information regarding disputes.     
    
  Again, we do apologize for any inconvenience this may have caused. Please respond should you have further questions.    
    
  Regards,     
    
  WealthCare Saver Team 

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer uses Navia Benefits to manage my HSA, and ***** uses Wealthcare as the custodian.In mid April, I tried to convert my HSA investment account from managed type to the brokerage type. However, my money disappeared during the transition. It has been more than a month, but they haven't resolved the issue for me after multiple contacts. I am wondering where my money goes.

  Business Response

  Date: 06/01/2023

  Hello Yu,   
  
  Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred with the administration of your ************** Account (HSA).   
  
  After careful review of your HSA, we can confirm that on February 15, 2023, a transfer of $28,000.00 was initiated to your investment account with the intention of switching to a new investment path. This requested change was not completed due to a system error. This process has now been corrected and the funds you requested to switch to the new investment path will be available in your HSA cash account by June 5, 2023. If you wish, you may reinitiate the movement of these funds to the newly selected investment path at that time.   
  
  Again, we do apologize for any inconvenience this may have caused. Please respond should you have further questions.  
  
  Regards,   
  
  WealthCare Saver Team 

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Please provide more details about the specific system error, and what you will do to prevent from happening again. As a consumer, I need more information about what happened, and be sure that it will never happen again to me and my colleagues. The response is not acceptable because of its lack in transparency.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Yu

   

   

  Business Response

  Date: 06/07/2023

  Hello **,   
  
  Thank you for your response. We completely understand the need for transparency as the administration of your ************** Account (HSA) is of the utmost importance to **.   
  
  A feature was recently added to the WealthCare Investment Solution, enabling the functionality to switch from one investment option to another, with the intention of empowering investors to navigate investment paths of their own accord. Due to an unforeseen issue in the feature, there was an error in the processing of these switches. Your requested switch from Managed to Open Brokerage accounts, allowed the new account (Open Brokerage) to be created, however your investment assets remained in the original account (Managed), which was no longer viewable, the assets should have been transferred to the new account. This system error has been identified, and actions were taken to remedy the issue. We can assure you this has now been resolved.  
  
  Please accept our sincerest apologies and contact us if you need further assistance.   
  
  Regards,   
  
  WealthCare Saver Team 

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  wealtcare.com failed to timely refund a transaction that was canceled/refunded from eyebuydirect.com within minutes of the transaction on April 30, 2023 due the coupon not taking effect on the sale. Have been unable to purchase the prescription eyeglasses due to Wealthcare keeping the funds for themselves for 6 days now. We called Wealthcare as soon as they were open which was Monday, May 1, 2023. Supervisor, ******, advised, she saw on her computer the refund should be back in the available HSA balance by Tuesday, May 2, 2023. This didn't happen so we called back. They said ****** was wrong despite the pop-up for HOLDS saying it typically takes 1-2 days. ****** said it's normally refunded to the available HSA balance same day. I requested to speak with her again. I was told she would call back. Never did. Now 3 days later, Friday, May 5, 2023 the cancled transaction from April 30th still hasn't been returned to the available funds balance. so today, 59 minutes on the phone so far and still no answers. I asked for Supervisor *******'s supervisor. I was told she was only lunch despite it being almost 4:30pm. I then asked for another supervisor. ******* is looking now. She is very polite. No patient should have to wait 6 days for a refund to take effect. Patient is being denied his prescription sunglasses by Wealthcare in my opinion. The many phone calls have been very time consuming. This needs to be fixed for all patients and for this patient. Something is amiss. I believe this is deliberate by someone behind the scenes at Wealthcare. ******* told me despite all the multiple phones calls to them this week they failed to create a Ticket. So she did,. Ticket ******.

  Business Response

  Date: 05/09/2023

  Hello ****,    
  
  Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred.    
  
  After careful review of this ************** Account (HSA), it has been determined that you are not the owner of this account and therefore will be unable to help you at this time. We take these complaints very seriously and will reach out to the account owner to attempt to alleviate any issues that we can. 
  
  Regards,    
  
  WealthCare Saver Team 

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,WealthCare won't let me close my HSA. I received an email stating that my HSA administrator was changing to WealthCare because I had switched jobs and that they were applying a monthly fee to my savings. My previous balance which was invested never transferred and showed up into my account . The portion of balacne which was there also disappeared from my account. This issue is being going on since 2 months and I hear that there is an escalation ticket and we are reviewing it and trying to get your funds into the account.This is ridiculous and I am not able to transfer and get hold of my money from Wealthcare into non-fee HSA account . Give my money immediately.

  Business Response

  Date: 04/26/2023

  Hello ************,    
  
  Please accept this as acknowledgement and response to BBB complaint #********. We do apologize for any inconvenience incurred with the administration of your ************** Account (HSA).    
  
  After careful review of your HSA, we can confirm that on March 20, 2023, your account was reassociated from Fujitsu North *******, *** to a retail HSA with WealthCare Saver as custodian. During this time, we have received your request to transfer all funds to a new custodian. It is understood that there was an issue with the transition of your investment account, but as of today, April 26, 2023, we have located your investment account and will credit these funds to your HSA to be withdrawn and transferred to Fidelity Investments. Please allow **** business days for your funds to be received. 
  
  We will reverse the three fees charged during this period, totaling $10.50, as well as waive the account closure fee of $25.00. Again, we do apologize for any inconvenience this has caused. Please respond should you have further questions.   
  
  Regards,    
  
  WealthCare Saver Team