Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Santander

  1700 Kuser Rd Hamilton, NJ 08610

• 

  Banco de Santander S.A.

  375 Park Avenue New York, NY 10152

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This banks has been very disappointing abd disorganized. I have been calling in payments due to them changing thier online system so that instant payment no longer goes through. However they still managed to disappointing my payment and put it to principals 2x this year. I called in to find out why I again got a late charge and was accused of non-payment. They said they did not re I've my payment. Indeed I have proof of payment send on June 10th. My banks alerted me they would mail the payment as it did not go through the wire system. I was shocked to find out 1. Santander claims no payment was made 2 I git a late charge 3 they claim I need to for the 100x send in documents as executor for the court. The woman refused to look.in the notes. I have asked several times to change the billing address to estate of ************************* on all corresponding to my property. Please note that the deed is in my name as of public records. Please search for my check. I am also contacting **************** as the address it wazailed to was in ****** and should have arrived before the grace ******* I don't want any late charge for July. However when I tried to pay ****** the rep was rude and refused to answer question or comply with my request to find my name in notes. She insisted I send papers that nabk already has. Please update the address and notes showing be as as authorized to speak on this account also train your people to think outside he box. This scenario is not uncommon given the current interests rates. Please call ************ I live at the address. The about I came up with covers possible 2 late charges as a result of incompetence and negligence on the part of Santander bank. I had this issue where bank was forced to mail the check bevajse the system were not communicating to send a wire. Thfy sent it to **********. However that was due to a prepoulated tag. I have since corrected that issue. The check should have been mailed to a Boston branch.

  

  Business Response

  Date: 07/31/2024

  We've responded to the customer on 7/31/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my account with ********************** on 2019. Since then, I was offered a CLOVER machine (to process credit card payments for a fee) I had to pay $24.31 monthly (as a lease) + $44.95 per month for usage + Clover app Marketing $30.74 Total amount paid in 2019 - $217.49 Total amount paid in 2020 - $448.15 Total amount paid in 2021 - $543.30 Total amount paid in 2022 - $292 Total amount paid in 2023 - $292 I have been trying to cancel this agreement unsuccessfully. Also, the bank is not letting me close the account

  

  Business Response

  Date: 07/22/2024

  We've responded to the customer on 7/11/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from SANTANDER on my credit report. It says it was opened on 3/5/2016 for $14,865 with account number starting in ***************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 07/02/2024

  This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a loan with Santander Bank, which was placed on auto payment as required. I paid a majority of the loan in April so the auto payment was adjusted to $206.75. This month's payment (my final payment) was $73.66; however, the auto payment took the full amount of $537.86. I called and spoke to customer service and was informed that it was a glitch. There wasn't a glitch in April when it automatically adjusted the payment amount to $206.75. However, there needs to be a glitch with my final invoice. This withdrawal of $537.86 must be authorized, and the system should have only taken $73.66. I asked for my $464.20 return, and now I am being penalized and have to wait 5 to 7 days for my funds. I'm disappointed with the service and how I wasn't in charge/control of making payments. I had to be at the mercy of the auto payments. How many clients have had Santander take unnecessary extra funds when exceeding the amount that should be paid? This is a crime committed by large banks! Shame on them. I was prepared to pay what was owed, but my account was overdrawn due to their negligence, and I was charged $100.00 from my bank. I request a refund of $564.20. I also request an investigation into their system glitch to ensure this doesn't happen again.

  

  Business Response

  Date: 08/21/2024

  We've responded to the customer on 8/21/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got blocked because my fingerprint scanner on my phone was not working well. Now the bank reps are telling me i have to fly to a state with a branch and physically come in to verify my identity. What the heck is this ? Just unblock my account unless you want to pay for my plane ticket and my time.

  

  Business Response

  Date: 07/15/2024

  We've responded to the customer on 7/15/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They opened a credit card in my name.

  

  Business Response

  Date: 06/21/2024

  Hello,

   

  This customer is disputing having someone open a credit card in their name. I do believe this goes to our partners on the Bank side.

   

   

  Thank you,

   

   

   

  *******************

  

  Business Response

  Date: 06/28/2024

  This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In regards to my complaint, the Santander group has been very responsive, and somebody finally offered a solution to the problem by picking up the phone and calling the credit card company and requested a check be sent to me for the overpayment instead of this credit card; I am still concerned that my credit score has been affected and do not yet know the effects of this on my score, I need to know what Santandar will do about my credit score situation and I am waiting 7-10 business days to see if the check will actually come in the mail, the situation has made progress but is not completely resolved, I have not discussed the credit report situation with Santander, I need a callback from them to discuss and see if they can prepare a statement to the credit bureau reporting agencies that this account was opened in error and for that to be reflected on my credit report, I have worked too hard for the last 10 years trying to get my credit score to a reasonable position after going through a brutal financial divorce. 

  

  Business Response

  Date: 07/02/2024

  This complaint is in regard to an auto loan which is currently handled by Santander Consumer, not Santander Bank. Please forward the complaint to Santander Consumer for a response. Thank you.

  Customer Answer

  Date: 07/04/2024

  BBB...

  i've been informed that there are two divisions of Santander, I am dealing with the Santander consumer division of their organization.  After four failed attempts, I finally made contact with someone at Santander in the executive office, and they attempted to contact the bank that holds the credit card in my name that they opened, we did agree that they would send me a check in place of the open credit card, at this time, I have not received it, as soon as I receive the check, I will be satisfied.

  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was dec 12-13-2023 and Jan 2024 for strongmax ***********/Fl an advertisement on instagram, started to purchase the product for $37 as advertised, I received an alert from Santander a fraud Notification, for this company Prolifeboost for ****** did I use the card, did not proceed to check out just left the site. And text my card no then I still called to make sure the transaction does not go through, I was informed by ***** at Santander that Im all set it was blocked I asked 3. I called A few times spent countless hours on the phone and got resolved of the issue. I close my credit card permanently after having a zero balance and then them refunding me the money. In July, the credit card was reopened without my authorization and a bill for ****** was submitted to me again, after I got reimbursed and closed the account. Called again spoke with ********************* 18 ****** stated that ***** was in the right and they recharged me, I paid the balance yesterday since ****** was very rude and said they is nothing I can do. I paid since I dont want this on my record but feel I cant pay for something I did not buy.

  

  Business Response

  Date: 07/26/2024

  We've responded to the customer on 7/26/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:06/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Santander consumer usa. I do not have a contract with Santander consumer usa.inc, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 06/06/2024

  This is not a Santander Bank complaint. Please forward the complaint to Santander Consumer.
  

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have series *************** that have fully matured and tried to cash them and was told the bank no longer does that. The back of the bond says it can be "redeemed at any financial institution" and my grandparents confirmed that is the case. Please cash these bonds as they are legal negotiable instruments which can be "redeemed at any financial institution."

  Customer Answer

  Date: 06/09/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 06/18/2024

  We've responded to the customer on 6/18/24 via email. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 06/20/2024

  I did receive a response that that no longer accept series ***************. This is very concerning because they say "redeemable at any financial institution." Please accept the bonds as they are legal negotiable instruments.

   

   

   

   

  

  Business Response

  Date: 06/27/2024

  As stated in our previous response, as of April 16, 2023, Santander discontinued the Savings Bond Redemption process in the branches. The customers may visit Treasureydirect.gov to redeem the bonds electronically.

  Customer Answer

  Date: 07/01/2024

  How can it be discontinued and what does "redeemable at any financial institution" mean?
  

   

   

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on 03/29/2024 by *** Prime regarding a debt. I told them we were in a recorded line to which they continued to discuss the debt and did not object to the recording. I told them I was unfamiliar with this plight and did not owe anything. After going back and forth I stated to the caller I do not owe you and asked them to stop calling and hung up. On or around May 15 2024 I received a notification from online Banking that stated I had a derogatory remark to which was the *** prime collection account to which I was never send a validation notice, I was never told the amount alleged to be owe or even a chance to dispute this debt. Plz provide to Actual proof this letter was sent because i know it was not and you are being misleading and deceptive to which is another violation of my right.

  

  Business Response

  Date: 06/21/2024

  We've responded to the customer on 6/21/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.