Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Santander

  1700 Kuser Rd Hamilton, NJ 08610

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this because my father ***** ********* is an elderly man who is 86 years old. Someone use his banking account and took over ******** from his account and the bank is saying they are not responsible.

  Customer Answer

  Date: 03/06/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 04/12/2023

  Please see attached response

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 2012 ****** rouge. I financed in aug. 2016, my husband totaled the car out Dec. 2016. I gave over a year for the warranty to pay out which is did! Great, well now when I go to get a car loan, they claim this car is repod Im not sure how you repo a totaled out vehicle that we waited over a year to get a warranty paid out too. I kept great communication with Santander about the warranty, to be slapped in the face with a repo Ive asked them to remove this and theyve denied with no rhyme or reason.

  

  Business Response

  Date: 02/22/2023

  this is not a Santander Bank complaint, the complaint should be sent to Santander Consumer, which is a different entity.

  Customer Answer

  Date: 02/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have/had a Home Equity/Line of Credit loan with Santander Bank. The account number is **********. In December 2022, we took out a loan with *********** to pay off the loan with Santander, due to interest rates increasing at Santander. My husband called Santander on 26 December 2022 for a payoff amount. The payoff amount given was $84,877.50. A Kearny Loan Check, dated December 27, 2022 for this amount was cashed by Santander on January 4, 2023.I received 2 statements with the same dates - Statement Period From 11-30-2022 and Statement Period Through 12-30-2022. One says I owe $1,129.76.The other says I owe $366.96.They both say the Payment received was $83,775.80, NOT $84,877.50, which is the amount of the check that they cashed.Neither statement is labeled CorrectedI also received a letter dated 01/11/2023 saying -Regular Payment Amount Due $732.70 New Assessed Late Charges of $73.27, for a Minimum Amount Due of $805.97.I made numerous phone calls lasting many *****. I kept being told an amount that I owed but no one could tell me how the amount was calculated. After many, many conversations I received an email with a reference number ******* and was told if I hadnt heard from them by Thursday to call. I called on Friday and of course I did not get an answer.I again called them on Feb 13,2023, got no where and received an email with a reference number ******* saying they were currently reviewing the problem. This is not a local mom and pop business. They owe me for the ***** I have spent trying to CORRECT THEIR ERRORS!!!!! Correct the loan, CLOSE it, and say that it has been paid off. Send me a copy of the loan being paid off and make sure my EXCELLENT credit score is not affected.If I owe you, write it off since YOU OWE ME for the time I have spent doing your work.

  Customer Answer

  Date: 03/05/2023

  I have not heard from the business in response to my complaint.

  I had a long message on my phone from Santander. The message was useless. The person talked very, very fast giving dollar amounts and how they were calculated. To follow what she was saying, I would have had to play the message numerous times, to write down the numbers and how they were calculated.
  I then received the attached email from the Santander Executive Office Team dated
  Feb 22, 2023. I called the number on the email and spoke with ******. She said she had just been assigned the case. She had nothing to do with the phone call and I should ignore it. I explained the problem.She said she would get back to me. I haven heard from her.
  I received an email on the 4th from Santander with a survey wrt this problem, the same day I received this email from you. I am attaching the email. When I checked zero on it, other pages came up with other questions. I am sure you know the rating I gave along with telling them to resolve this problem.

  

  Business Response

  Date: 03/20/2023

  Please see attached response

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Their response had 2 attachments - a response letter and a ****.  The letter said the **** was the "revised" **** (I had received two ****s)
  The letter addressed the problem, i.e., what all the correct amounts are. As a result, they "generously" waived the remaining balance of $37.96.
  
  I then called Santander and told them I wanted a hard copy letter/document stating the loan is paid off and closed.  When I receive that, this complaint will be closed. 

  

  Business Response

  Date: 03/28/2023

  The Bank also mails a hard copy of the response to the customer when the complaint is closed.

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I received a letter from the bank dated March 29, 2023.  The letter said -

  "The documentation to release our mortgage lien has been forwarded to the county for satisfaction".

  I called the bank ************** on March 30, 2023, and told them I am not accepting the response until the above is completed.

  *********************

   

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Santander bank is lying to me about zelle service! My customer for my buisness lied and said that I took money from them! THAT IS A COMPLETE LIE! santander is telling me zelle shut off my service to zelle! ***** has No record of anything! ***** told me santander is lying because they have no restrictions on me using their services. Santander shut off my zelle access with out notifications of any sort! I have lost over 40k because my customers uses Zelle for them to pay me to start work! Santander will bot help me! the bank has wasted WEEKS OF CALLING THEM FOR THEM TO CONTINUE TO LIE TO ME!! I have sent santander all my correspondence with this person who made a fraudulent claim against me! I continue to get the run around and ZERO HELP! ***** has told me several times they have Zero restrictions on me from using their services! Santander will not help me clear this problem!! They will NOT GIVE ME A STRAIGHT ANSWER! they tell me zelle shut me off! *****, told me Santander's zelle shut me off! Santander fraud department recieved all my corispondance with customer, along with my contract for work the customer canceled 5 days before my starting the job, after I designing their deck, worked with gas conpany to have a 400gallon *********** tank removed from their backyard, and bought all the materials flr the job. my contract states 50% of total cost up front NON REFUNDABLE DEPOSIT FOR WORK. BUT BEING A NICE GUY I SENT THEM BACK $2500 and kept the remainder for payment of work ive done! leagaly I did NOT have to return them a Dime!! this customer also made defamatory and slanderous statements against me and my buisness on line! I SHOWED THIS ALL TO SANTANDER!!! They still WILL NOT FIX THIS ISSUE!! I WILL BE REMOVEING MY MONEY AS SOON AS THEY FIX THIS ISSUE THAT SHOULD NEVER HAD HAPPEND! My attorney has informed the customer that we will move forward if the fraudulent statement are not removed with the bank! Santander will not help me fix this fraudulent claim!!

  

  Business Response

  Date: 03/15/2023

  Please see attached complaint.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a cosigner on an automobile loan for my daughter with Santander bank. The vehicle was in an accident and was totaled back in November of 2022. The insurance company sent in a check for the value of the vehicle at the time of the accident. Santander decided to keep a good portion of that money for their own interest. The only response I got from them was that they were an interest loan which they repeated over and over again. I'm sure that beyond unethical that this is probably illegal. The nature of this check was the value of a vehicle not paying interest to a bank. The amount should have been taken directly off the principal and used for nothing else. I would like to have this interest taken from my daughter given back and put on the principle of this loan. It's a few hundred dollars but to my daughter it's everything! We can't fight a big bank for $400. They'll just send to collections and ruin her credit. The little guy needs your help here.

  

  Business Response

  Date: 02/16/2023

  This is not a Santander Bank complaint. Please forward complaint to Santander Consumer, which is a different entity.

  Customer Answer

  Date: 02/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November and December 2022 I requested statements from one of my checking accounts (ending in ****,) and from my money market savings (ending in ****) from the date of opening to present. I was told old account statements were not available and I was given all that the branch was able to access at that time on their system at that moment.I am aware that despite the fact that I was told the statements are not available, they are. They may not be available to all reps, and/or may not be available on the system in the branch, but they are available.I was simply brushed off and told my statements are long gone.The accounts were only opened in 2013 or 2014 and remain open to date. It is unlikely that the statements have been purged as I was told.I am now going through the BBB with the hope that this can be settled before going to the *** or ********** of ******* and Insurance. Please assist.

  Customer Answer

  Date: 02/27/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/14/2023

  Please see attached response.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4, 2022 my brother purchased a 2013 ******* Equus at Carmax which was financed by Santander bank. On July 16,2022 my brother passed away and my husband and I took over his car payments because he was so excited about his purchase. My intentions were to have my bank refinance the car once we receive the death certificate to be able to legally get the car transitioned over to keep the car in the family as it was my brothers last big purchase . I contacted Santander to explain and update my contact info to where the car would be. located. Fast forward on 2/6/2023 Santander picked up the car with my husbands wallet, drivers license , social , money, debit cards , personal info in the car. I contacted the bank and I ask them why did they take the car and could we get our things out the car the rep told me that I couldnt get my things out of the car which is illegal. I was told that I would have to submit an heirship in order to get our things out of the car. I explained that I couldnt do anything without the death certificate. Its one thing to take the car that we have been paying on for 7 mos but its another to not allow us to get out personal items out of the car thats all we want I would also bring the keys to the car as well. This is that last attempt to get this issue rectified before seeking legal counsel .

  

  Business Response

  Date: 02/07/2023

  This is not a complaint about Santander Bank, it is about Santander Consumer, which is a different entity. Please forward to Santander Consumer.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint against Santander *************** represented by ************************* and ******** LLC Global Solutions represented by ************************* and ****************************************We were contacted by ************************* on or about December 6th, 2022, that we have stocks from our Time Share Pueblo Bonito. He offered to sell the stocks for us. His fees were $3036.92 which he said was a percentage of the total sale of the stocks. He told us that ************************* was ***************** overseer that will make sure the rules were followed and handle the payment of our funds. ************************* contacted us with instructions on where to wire the said amount of $3036.92. Both ******* and ***** reassured us repeatedly that there were no other fees. After the $3036.92 cleared and was received by the Bank in ******, we got a call from ******* that we need to pay an additional $5600 repatriation fee or the funds will not be released. They sent us a Guarantor letter to that effect. Again, we were assured that the funds will be released as soon as we pay the $5600.00 and that there were no additional fees. The money was wired as instructed by *************************. Once again after the $5600.00 cleared, *************************, *************************, and *************************************** all called us several times asking us to wire an additional $3500. We were told that if we do not send the $3500, the ****************** was going to *** us to appear in court in ******. They were going to seize all our money. We told them we do not have any more money to wire. We offered to forfeit the money from the stock sales if they return the $8636.92 that we have wired. They are insisting that we must come up with the additional $3500 or lose all our money and also appear in court in ******. The only way they will consider returning our money according to *************************, is for us to declare bankruptcy. We are asking that they honor their last written guarantor letter and return our $8636.92. Thanks

  

  Business Response

  Date: 02/01/2023

  This is not a complaint against Santander Bank. If the complaint is about investments, I would try Santander Securities LLC

  Customer Answer

  Date: 02/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ************************************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive attempting to get lien release for my deceased mothers car. (Paid off 2018). Ive called 13x receiving different answers to questions each time. Ive spoke to 3 managers with no follow through. On hold 1 day for 1 hour 45 mins. They transferred me every time to someone else that states will be handled and never gets resolved. This is ridiculous!! Also there is nothing I can do because there is no accountability for any of the employees that give incorrect information. Thanks so much

  

  Business Response

  Date: 01/30/2023

  This complaint is not a Santander Bank complaint. It should be sent to Santander Consumer, which is a different entity.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deposit on the *** that was never accepted and never returned my money. 130$ I worked hard all day for that money have a family to support and bills to pay this is not okay.

  

  Business Response

  Date: 03/02/2023

  Please see attached response