Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander

  10-421-CR1 PO Box 12646 Reading, PA 19612-2646

• 

  Santander Bank

  125 Broadway Somerville, MA 02145-2131

• 

  Santander Bank

  75-15 31st Avenue Jackson Heights, NY 11370

• 

  Santander

  49 E Lancaster Ave Paoli, PA 19301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Santander bank is horrible to deal with. No help and lack of doing what was said they will do. I deposited a check via mobile from my step mom. They cashed it but then put a hold on my account. I couldn't access that check and my money that i had in there. It took over a month just so i can withdraw my funds now here i am on month 2 and still they have a hold on the check. I contacted and went into branch numerous with no resolution just telling me anything to get me out. Now they closed my account and still the little old check of ****** is still locked in there. Its not stollen its not a scam. My stepmother went into the bank to provide documentation of herself and the check. Why will Santander Bank cash a check to then place an extrem hold it and close my account? Mind you keep the money i had inthere hostage for a month. No communication with anyone but me calling them alot. Fix your bank and how you treat your customers.

  

  Business Response

  Date: 03/10/2025

  We've responded to the customer on 3/10/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Santander notified me they would be closing their **** *** accounts. I reached out to my financial advisor who was working with me and Santander to transfer it to the new company as a **** *** (this process also took several months, by getting the runaround from Santander).I finally had the money cleared from Santander and into the new brokerage (my advisor and I both saw the money in the account). Shortly thereafter, Santander put a stop payment on the money, and now I am getting no answers as to where my money actually is. I was told someone would call me back (they didnt), and I just tried again with my advisor on the line, and they are looking into it again, but later, because it was time for her lunch break.

  

  Business Response

  Date: 03/31/2025

  We've responded to the customer on 3/31/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ACCT #: ***************************** ***************** $5,823 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 02/25/2025

  This complaint is in regard to an auto loan, not Santander Bank. Please transfer the complaint to Santander Consumer for research and resolution. 

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been going on for over a year now with Santander Bank. I went to my police department and the detective that worked on mycase did all the investigating and now I have this police report and I was told today to fight this because they do owe me all this because the bank is insured And is proved that its a scam they found wrongful, impersonating and theft of movable property

  

  Business Response

  Date: 03/06/2025

  We've responded to the customer on 3/6/25 via letter.Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  I do not accept this response due to the fact that my detective said that he subpoenaed Santander and they did not follow through on their end. He also did all their detective work and found where the money went to and the other victim, who was a victim of fraud as well he gave the number of her her social media, so the bank could do their job and reach out if need be I have reached out to four other news channels and have three interviews coming up about this case in story for sometime there, I will fight this through the end

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 03/12/2025

  The bank as responded to this customer multiple time regarding this complaint and our resolution remains the same.

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. to remain professional and productive when participating in the BBB complaint process. 

  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24th I went to a Santander bank owned atm at *** and withdrew the maximum amount allowed which was $400 in increments of 4 totaling $1600. I was traveling and was trying to withdraw money so I could deposit it for a bill. This isnt unusual practice as I typically pull out money at the end of the month to pay my bills. I went to another atm in which I received a message that the transaction couldnt be fulfilled and was blocked and to contact the fraud department. I tried to open the mobile app and got the same message. So I called the fraud department where I spoke to a Hispanic female who then asked me for my user name and password for my account and when I told her I thought I wasnt supposed to be asked that she told me that she wanted to confirm I knew it. She told me to then open several browsers and try logging in from there when I told her I got the same message she then told me that its because Im moving why I cant access my account. I explained that Ive been a customer for over 15 years and was never told that before she even suggested I go back home to access my account. I told her I couldnt Im traveling. She then put me on hold and told me well I tried to tell you that your account isnt blocked its not and she said since you dont believe me I had to put you on hold. I explained she was condescending and hung up. When I tried to file a complaint internally with another **** I was told well there is no block on your card and the reason for the block was due to maximum withdrawal. I explained that was not told to me before and Santander always stress to not give your account information and so I was concerned about that only for the *** to tell me- well I dont know the fraud department but they can ask anything. As a long time customer I am disappointed at the lack of professionalism I experienced.

  

  Business Response

  Date: 03/05/2025

  We've responded to the customer on 2/28/25 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December I went To Santander Bank in *********** to close the account. Branch manager refused to give me a closing letter.

  

  Business Response

  Date: 03/05/2025

  We've responded to the customer on 2/26/25 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a request to have Santander remove all unreasonable interests and late fee charges on my Santander credit card. Santander ******************* provided me a promotional rate of 0% APR on purchase in December, 2023. I contacted them on June 20, 2024 asking for the ending date of the promotion, and they told me it was on December 24, *******, I paid off all the balance remaining on the Santander credit card on December 21, 2024. However, they still charged me total of $627.16 interests and late fee and credit it back to my credit card.Your assistance to this matter will be greatly appreciated. Best regards,******* **

  

  Business Response

  Date: 03/04/2025

  We've responded to the customer on 3/4/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.
  

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* **

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the purchase process on April ******. I felt misled by the information provided by your sales team. I was under the impression that my contract had been completed properly, but I have since discovered that it was not finalized correctly. As a result, I have requested the cancellation of the contract, but my concerns have yet to be addressed. Moreover, I have been informed by the lenders that I am currently on a daily interest loan. I spent $10,000 towards the car note on top of giving a down payment of $3500. For the lender to tell me that all of my money went towards the interest. This critical detail was not disclosed to me at the time of signing the agreement, and I was completely unaware of this arrangement. This is not what I intended when I agreed to the terms of the contract, and it does not align with my financial goals.

  

  Business Response

  Date: 02/21/2025

  This complaint is in reference to an auto loan. Please forward this complaint to Santander Consumer. 

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Santander Ultimate credit card for quite some time now and have been having some ongoing issues with it. I had been having a monthly payment debited out of that credit card to go to Xfinity for my mobile phone service. Unfortunately, and without any warning, they blocked Xfinity from taking the funds out of my account on February 7, 2025. I had called to find out about this and was told that I was in arrears for $47.32 and that they put a block on my card and put me in to collections. I had to use another credit card method of payment immediately through another credit card because once again I couldn't take a chance that my cell phone services would be shut off due to non-payment. When I called to complain about this problem to Santander credit card company, they said that they put me into collections because I was in arrears for $47.32 when in fact I thought the payment was already taken care of. My account should be credited and I want to be taken out of any collection agency they have reported me to. I should have at the very least been advised of any outstanding issues and get a chance to rectify any issues but I was Not notified through any letters or notices. I am going to close out this credit card immediately.

  

  Business Response

  Date: 02/13/2025

  Hello,
  
  This customer is disputing a credit card charge. This complaint belongs to our bank partners at the bank. 
  
  
  Thank you, 
  

  
  

  

  Business Response

  Date: 02/28/2025

  We've responded to the customer on 2/28/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'M GOING TO GET STRIGHT TO THE POINT BECAUSE MY EXPERIENCE WITH THIS BANK AND CUSTOMER SERVICE HAS BEEN THEE MOST DISRESPECTFUL I'VE EVER HAD. MY LAST CONVERSATION WITH A GUY FROM THIS BANK I DIDN'T EVEN WASTE TIME I CALLED IN AND ASKED RIGHT AWAY TO SPEAK TO A SUPERVISOR. I WAS ASKED IN A NASTY ARROGANT AND EVIL MANNER. WHY DO I WANT TO SPEAK TO A MANAGER "THEY AIN'T" GONNA DO NOTHING NO DIFFERENT, AND "I AINT' GETTING ANY REFUNDED FEES, AND "WHO DO I" THINK I'AM CALLING IN ASKING FOR FEE REVERSALS. LIKE WOW THESE ARE THE PEOPLE THIS COMPANY HIRES. AND I FOUND IT EVEN MORE INTERESTED THAT MY ACCOUNT CLOSED THE NEXT DAY WITHOUT A WARNING. NO LETTERS NO PHONE CALLS NO TEXTS, AND I'D BEEN TRYING TO FIX THIS ACCOUNT AND ALL THE ISSUES FOR QUITE SOME TIME. I'VE ASKED FOR THE CALLS TO BE LISTENED TOO SEVERAL TIMES, AND ALSO FOR THE TIMES I WAS ANTAGONIZED AND BECAME EXTREMELY UNPROFESSIONAL MYSELF. EVERYTHING STARTED OFF WRONG AND WITHOUT NO LEGAL WARNING MY ACCOUNT WAS CLOSED AND IT DID'NT MATTER IF I CALLED TO ASK WHERE THE ADDRESS WAS I WAS SCREAMED AT OR TALKED TO IN A NASTY WAY. NOT ACCEPTABLE.

  

  Business Response

  Date: 02/13/2025

  We've responded to the customer on 2/13/25 via letter.Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I received an email yes, to call the bank which I'm confused by because that's why we're in this mess because this bank never cares enough to call me to fix anything. I'am NOT playing phone tag with this bank as I've already done for OVER a year.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kareba

   

   

  

  Business Response

  Date: 02/18/2025

  The response states that our response was mailed to the customer. He should wait to receive the response in the mail.

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kareba