Reviews

This profile includes reviews for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Santander Bank has 54 locations, listed below.

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  Santander Bank

  75 State St Boston, MA 02109-1827

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  Santander Bank

  125 Broadway Somerville, MA 02145-2131

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  Banco de Santander S.A.

  375 Park Avenue New York, NY 10152

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  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

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  Santander

  49 E Lancaster Ave Paoli, PA 19301

Review Details

• Review fromPatricia P

  Date: 10/21/2022

  1 star
  WTH? I just got a call on my cell phone from Santander Bank and it said my account was frozen. Interested as I do not have an account with them, so pressed 2 for a customer service ************* answered promptly (interesting #2) and asked how they could help me. I asked them why was Santander Bank calling my cell phone number to report my account was frozen. He then asked me do I not have an account with them. I said certainly not. He quickly said disregard the message as it was likely a computer glitch. A computer glitch? How the heck did they get my cell phone number? Sounds like a fishing call or a fraud call or Santander Bank sound absolutely horrible. So thank you Santander Bank - aint never going to bank with you. You keep freezing my non existent account and have fun with that!

• Review fromKonstantin K

  Date: 09/11/2022

  1 star
  Everything was good until I requested to transfer out. What kind of a company that it is easy to put money in and hard to take it out? And the company trying to look legal. No, it is not a pyramid, not a mafia. Yes, it is a Santander bank in ************.If anybody wants to write an article in a newspaper, please contact me.

• Review fromFrancisco C

  Date: 09/11/2022

  1 star
  Everything that has been said here is true. I opened an account with them and a month later after they my Social Security Direct deposit, they closed my account, no phone call or email or letter, I found out my account is closed after I go to ATM and card is locked. The manager lied to me and told me account was closed and all my remaining funds were sent to another bank which he said I committed bank fraud, all lies. That other bank said they, even if that happens, they don't do that. I called customer service and agent told me account was closed, but that my $$ would be mailed to me in 30 to 90 days. I have rent and bills due, now what? They don't care. If I don't get my $$ soon, ********************************* will hear what happened happened and also a lawyer. Until they are held accountable they will continue hurting we the consumers who trust our $$ to Santander. Hope others here are also taking legal action.**************

• Review fromElizabeth F

  Date: 09/07/2022

  1 star
  DO NOT bank with Santander!!! We have done basic banking with them for decades (direct deposit of paychecks, withdrawals). Recently we received a life insurance payout. Santander has THE WORST communication! I specifically asked if due to the large amount did I need to sit with someone, or the branch manager and the teller said no, it will deposit just fine. This check is in ******** funds. Regardless, I asked about exchange rate process, if theres any fees, and again was assured by TELLER it would all be fine, no worries. They dont know what their own policies are! Turns out Santander can take up to 8 weeksthats TWO MONTHS to process such a check. And there are fees in addition. We asked for our check back after a week went by and the funds werent deposited. We were lied to by their adjustment services location in MA saying they would overnight the check back to our local branch. 16 days have come and gone. No check. No tracking number. No answersThe local branch manager was as helpful as one can be, but its out of his control really. Other than the fact the branch manager apologized for the tellers actions, for not informing us the day we came with check in hand - for that they get acknowledgment. But what we need is trustworthy banking and HONEST communication! If they had just told us the truth, that they were not going to overnight it, then say so! Its all the platitudes and misinformation that is really maddening. We discovered that ******* has FAR superior cross border banking, and they know their polices and TELL you accurate time frames! Is it really that hard to inform a customer something will take 5-7 business days? Cmon man! Life is hard enough as it is. We have NO clue where our check/money is because SANTANDER doesnt even know. This money was meant to be a huge unexpected blessing in our livesand it will be as soon as we get it far away from Santander and into our new bank account with TD. We are DONE with Santander

• Review fromEddie M

  Date: 08/30/2022

  1 star
  Absolutely the worst company ever. Don't waste you time. Terrible customer service, wouldn't even post my payment history with credit bureaus, made all payments on time and even paid loan off early.

• Review fromTom B

  Date: 08/30/2022

  1 star
  Terrible bank . Thiefs and crooks and customer service in the toilet. Covid 19 they say you wait on payment 90 days . Day 60 tow truck shows up and take vehicle and want full payment of loan . ****************** Stay away far away

• Review fromD. R

  Date: 08/23/2022

  1 star
  They froze my account (while on vacation) because I made a big deposit. Never informing me via text, email or phone (as I have requested) and that deposit was to pay bills. They blocked me out of my account for a week and I had bills scheduled to come out. Now I am dealing with return check fees. The fraud department are a bunch of sarcastic jerks that dont help and forget about speaking to a manager. No one calls back. I am still fighting with them and it is now 3wks. DO NOT USE THEM. GO TO A DIFFERENT BANK

• Review fromSTANLEY K.

  Date: 08/17/2022

  5 stars
  I thank the people for the response - I will not subscribe to their services, I will inform my freinds and family about Santander.

• Review fromBrian P

  Date: 07/29/2022

  1 star
  Many of the customer service representatives will outright lie to you to get you off the phone or put you on hold and then hang up. I have one simple transaction pending that is taking weeks due to their exceptionally poor communication skills and customer service. I made at least ten phone calls to inquire about the transactions status. The last five or six phone calls, including two today, started with please do not hang up on me. Despite ************, the representatives hung up on me immediately. Unfortunately, it is impossible to get past them to speak with a supervisor who can help with your problem. The only reason I scored Santander a 1 was because 0 was not an option. I am looking forward to never doing business with Santander again.