Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

• 

  Fidelity Investments

  82 Devonshire St Boston, MA 02109-3614

• 

  Fidelity Investments

  500 Salem St Smithfield, RI 02917-1288

• 

  Fidelity Investments

  405 Cochituate Rd Framingham, MA 01701-4648

• 

  Fidelity Investments

  801 Boylston St Boston, MA 02116-2625

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Acount No: *********, Traditional **** For the past three months I have been unsuccessful at securing the payment of Minimum Required Distributions (***s) for my wife to her guardianship account. ***s must be taken no later than the last day of year following the year they turned 75 years of age. In this instance, the *** should have been taken no later than December 31, 2022. Failure to do such imposes a heavy penalty on the account owner. The Will County Circuit Court has appointed me the plenary guardian of the person for my wife, *****************************, SSAN: XXX-XX-****, DOB: 01/13/1949 on June 18, 2021. I have been the plenary guardian of the person since October 22, 2021.I have sent Fidelity Investments copies of the court orders appointing me guardian of the estate and successor guardian of the person. I have sent Fidelity Investments Letters of Office for both the estate and the person. I have even gone so far as to send Fidelity a ************* of ********* On top of that I have sent a Fiduciary Certification required by Fidelity.Months later, I have not received notice that the *** has been established. Please assist in securing *** payment for my wifes guardianship bank account.

  Business Response

  Date: 01/25/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we responded to the client via email on January 25, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] 

  The major issue was the failure of Fidelity to esstablish an Required Minimum Distribution for my wife's account.  While they claim to have done such I have not seen the distribution deposited to her bank account.  Second, I have eared over ***** point with Fidelity Credit Card Services.  K have not received this payment would be the equivalent of approximately $800.00.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 02/01/2023

  To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on February 1, 2023, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. The company's response is merely an acknowledgement that they are working on a ******************** does not contain any corrective action.  Thanks.  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 02/08/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we responded to the client on February 3,2023, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret *************************** is unhappy with our response.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My complaint was multi-faceted.  Afer trasmitting evidence that the wo.  Rather than face the concequences of a cuivil rk commpleted by Empire Today, the merchant himself refunded the purchase price for the tile and labor.  This was aconsiderable sum well over $10,000.  With evidence of poor workmanship sent to the merchant, it was obvious that the contractor had performed poorly.  There was no excuse for such egregious deficiencies.   The credit card company, Fidelity Financial, is mismanaged and when I addressed the fact that a labor shortage of tile installers resulted in a delay, Fidelity rsefused to address its cookie cutter response.  One cannot make claims without evidence and in this instance, the Covid epidemic had resulted in a backlog of individual requesting proper and customary evidence.  All I could do was detail the nature of the workmanship, and hope that the credit card company was properly staffed and aware of statutory obligations for service and material refunds.

  However, I did ask for an intervention on obtaining my points which had accrued to nearly $1000s.  There was only a partial refund on points credited to my wife's stock account.  All I can do at the moment is advise people of the poor business practices of Fidelity Financial services. 

   

   its statuory obl

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a lump sum payout of my Pension from Fidelity Sentara in Nov 2022. They ask me to submit paperwork requested. I submitted it but I submitted a copy of the divorce decree from my attorneys office not realizing it wasn't a signed copy with judges signature on it. As soon as I found out it wasn't the signed copy I submitted the correct copy. When I talked to a representative in Nov they stated that I would receive my payout Jan 1st. I know it would actually be Jan 3-4th. But when I didn't receive the money I called several times to see when I would receive my money. Well, I got several different answers from each of the representatives. Someone finally stated that it would be another 4-6 weeks. Which is unacceptable. I had already obligated money for an elective surgery which is on Jan 20th. I requested that it to be expedite the paperwork.Because the paperwork should have been reviewed in the 4-6 weeks that they already the paperwork and hold the money until they got the paperwork with judges signature on it. But they wanted to hold it for another 4-6weeks to review a 6 page document. So they expedited it and they stated it was approved Jan 4th then and funds available Jan 10th. Then they stated that the payout wouldnt be until Jan 20th. that is the day of my surgery. Well, I have to pay for the surgery before Surgery. So what does that mean I had to reschedule my surgery. THIS IS UNACCEPTABLE!!!!!! WHY DOES IT TAKE 16 DAYS TO WIRE TRANSFER MY MONEY. YOU NEED AN EXTRA FEW DAYS OF SITTING IN ESCROW TO COLLECT ON THE INTEREST. I HAD TO RESCHEDULE MY SURGERY BECAUSE YOU CANT OR WONT SUBMIT MY MONEY. IT TAKES MINUTES TO TRANSFER MONEY NOT WEEKS.

  Business Response

  Date: 01/18/2023

  To Whom It May ****************** style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
  Your organization forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on January 17, 2023, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  *************************
  Fidelity Investments
  

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father was killed by a vehicle when walking in a residential neighborhood to check the mail. I am the sole Executor of my parents Trust and Fidelity Investments does not understand the difference between a POA and a Trust. The institution refuses to legally follow Federal law and at one of dozens of interactions from phone, online and in person interactions. One conversation with Fidelity, I was told "because the account is over 100k, we take different actions. It's been 3 months and my **************** bills would have put an 88 year old, 1/2 paralyzed from a stroke, blind and showing signs of dementia on the streets if I didn't use personal funds. Fidelity *************** is a SCAM!

  Business Response

  Date: 01/18/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *********************. We wanted to make you aware we emailed the client on January 17, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible treatment and definite lack of honesty & integrity. My spouse passed and they flat out lied 3 times telling me they had sent the info over to the life insurance company. Over two weeks later they had LIED THEY STILL HAVE NOT. They are the "Amazon" of financial institutes and could care less about those in my position who on top of grieving must FIGHT and make daily calls/escalate to get action taken

  Business Response

  Date: 01/17/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware we emailed the customer on January 17, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 6, 2022, November 8, 2022, January 12, 2023 I called and requested to be allowed access to contribute to my 401k through Fidelity. Fidelity says it is my company, though they have said they've reached out to my company. Regardless, I've explained to all that I am eligible and to verify and nothing has happened for over 6 months. I've asked to file a formal complaint and fidelity doesn't seem to take it as an investment complaint but more of a customer service complaint. I don't know how to get a resolution or to be made whole for investment opportunity lost.

  Business Response

  Date: 01/17/2023

  To Whom It *** *************************************** forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on January 17, 2022, and are currently working on a resolution. We consider this matter closed with the BBB. 
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 2022, they locked my cash management account in which they also locked my *** account, mobile checks that have been deposited and now i can't make any adjustments or access the funds to my account online because they won't give me access saying i have to call and talk to fraud department and i have called on multiple occasions and each time I have sat on the line for hours and no responds. I am trying to remove my funds in my accounts.

  Business Response

  Date: 01/11/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware we emailed the client on January 11, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

  Customer Answer

  Date: 01/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mailed via Cashier Check $45k for 401K recontribution. Fidelity gave incorrect information for account to place in. Instead of calling upon receipt of funds, they simply placed in plain envelope and placed in mail no tracking. Current response is its in the mail. That was 19 days ago. They state that I need to work with my bank to find a solution, not their issue. They have no tracking of funds beyond supposed note they mailed back. Though a stop payment placed, I am unable to get my funds back into my account of $45k until 90 days, unless I get a surety bond for double the amount. No resolution other than oh well, and yes we get it is like putting cash in the mail and sending with no tracking info. Response being I dont know why no one has called you from Fidelity but we did give feedback to our call representative. Fidelity expects me to pay for a surety bond as would be the process by my bank or wait 90 days. Fidelity had last legal possession of funds, in form of cashier check made out to them. They state their system has a note they placed in the mail in plain white envelope but nothing further or feel responsible to investigate. The last Manager Representative told me no one else I could speak with except via mail correspondence. I need to be made whole and cannot believe that an investment firm would be so haphazard with a clients money. No attempt to find a solution to make me whole beyond their tough luck attitude. I will be filing a complaint with the SEC and reaching out to the ** attorney general.

  Business Response

  Date: 01/16/2023

  To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on January 12, 2023, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

  Business Response

  Date: 01/26/2023

  To Whom It May ****************** style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
  Your organization forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on January 12, 2023, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fidelity issued incorrect tax information on a non-penalty quadro acct. Their error is costing me *****+ in penalties. They have admitted the error, set up work orders, promised to re issue correct ****, THEY have not followed through. 3 work orders have been placed and according to fidelity, "not picked up by a manager"After 5 hours on the phone and 6 weeks they have failed to correct their error and are hurting me financially with the government. THEIR INCORRECT INFORMATION SUBMISSION still not corrected.

  Business Response

  Date: 01/10/2023

  To Whom It *** *************************************** forwarded Fidelity a complaint filed under the case ID # ******** from ******************************
  
  We contacted our client directly on January 10, 2023, and are currently working on a resolution. We consider this matter closed with the BBB. 
  
  Sincerely,
  
  Fidelity Investments
  

  
  

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my Fidelity brokerage account on 12/27/2022 and deposited money into my account. Fidelity locked my account and has promised to call me back (within ***** hours). They never call. I called back many times and I even physically went into the branch with my ID. I need ********************** to do what it promised it would do. Call me back and let me know what they want to do. Please either unlock the account or close my account and give me back my money. It's not okay to ignore the client and hold onto client's money.

  Business Response

  Date: 01/10/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We made contact with our client directly on January 5, 2023, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I called Fidelity on Jan 5, 2023 to ask for status update and they said they'd get back to me in ***** hours. They never did and still have not called me back. This is not acceptable. When will I get a response from Fidelity other than "I will call you back" or "we are looking into it"? 

   
  Regards,

  *****************

   

   

  Business Response

  Date: 01/16/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a second complaint from **********************. We wanted to make you aware we are actively working with the client. We spoke with the client on January 12, 2023, to address the client's complaint. We are currently working on a resolution. We regret ************ is unhappy with our response and current efforts.
  
  We consider this matter closed with the BBB.
  
  Sincerely,
  
  *****************
  Fidelity Investments

  Customer Answer

  Date: 01/24/2023

  Dear Sir/Madam, it's been one month since I opened my account with Fidelity and Fidelity immediately locked my account and my money. Not once have I received a call back or a straight answer on what are they trying to do. The only response I have ever received is that "they are working on it and to wait". This really isn't right. Please treat your customer like a fellow ********************** being and with some respect. This is people's hard earned money. Actually do what Fidelity promises to do and call me back or give me a solution on what is the next step. Right now I am completely in the dark with no end in sight. 

  I will have to seek additional resolutions and legal actions soon if this continues. 

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****************

   

   

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband *********************** and I ********************* opened a Fidelity Cash Management Account number ********* thinking it would be as good as the retirement account but it was a terrible experience and I will be closing all my accounts with fidelity bank because they steal money and their customer service is terrible. I called ********************** because my account is showing charges for vape city for $37.88 for 2 days one on the 11/17/22 and another on the 11/22/22 but I only used my debit card to buy on 11/17/22 not in 11/22/22. So I was charged charged 2 times for one transaction. When I called fidelity the agent kept going in circles pretending like he didnt understand what I was talking about I even asked for a manager several times but he refused. He then went over my account because I noticed that I was charged 2 times for withdrawing $100 from an atm on 8/24/22. In total I only took out $100 and was charged $3 fee. But according to my fidelity account and the agent I was charged 2 times so in total the agent said they took out $206 from my account and so the agent helped me dispute the charges so I received a temporary return of $103 until the dispute was settled. On 01/06/2023 We received an email from a Nol ******* Sr. *** Dispute Analyst ********** Treasury Services ************************************ AIM #**W-0202 ******************************** ************************** p) ********************** Saying that the double charged was valid and he attached a pdf that according to him shows that both Transactions are valid but that paper only proves that they charged me $206 on 8/24/22 but we only took out $100 so we should have only been charged $103. This ********************* is saying that they are going to charge me back the $103 that they overcharged me because according to him the transaction was valid which isnt I only took out $100 not $200 like they charged me. I need fidelity bank to fix this with the Nol ******* because I was charged 2 times so either Fidelity stole the $103 or the atm stole it

  Business Response

  Date: 01/10/2023

  To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on January 10, 2023, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *************************************