Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

• 

  Fidelity Investments

  238 Main St Cambridge, MA 02142-1016

• 

  Fidelity Investments

  44 Mall Rd Burlington, MA 01803-4536

• 

  Fidelity Investments

  155 Congress St Boston, MA 02110-2511

• 

  Fidelity Investments

  200 Endicott St Danvers, MA 01923-3619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use fidelity go the professionally managed robo investing account through fidelity. This service includes the ability to speak with a financial advisor. I spoke with one of their advisors on December 30th to liquidate my account in order to recognize the loss on that account and offset the gains from other capital for the past financial year. The advisor I spoke with confirmed that the trade would be recognized for 2022 however he was incorrect. I wouldnt have liquidated the account without his advisement. Ive spoken with multiple supervisors and they have told me there is nothing they can do about it. I would like to be refunded all advisory fees I have paid on the account given their advice has been wrong cause me to loose approximately $4000 in taxes.

  Business Response

  Date: 01/09/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *********************************. We wanted to make you aware we emailed the client on January 9, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on December 20th I received a check for $5000 from my grandparents. I decided to deposit it into my fidelity cash account immediately after I deposited it through mobile deposit fidelity closed my account. they would not tell Me a single thing about my account there customer service is beyond horrible everyone who answer the phone seem extremely dumb sounding, uniformed, slow or developmentally challenged it was like dealing with a stoned teenager. I assumed that since my account was closed they rejected my check so I tried to deposit it into my credit union and it came back duplicate THEY HAD CASHED IT! they took my check and will not release the funds im still completely locked out 3 weeks later and they will not say anything to me about my account I'm locked out of all aspects frozen to be exact and they have no plans to return my money I'm about to call the ***

  Business Response

  Date: 01/10/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *************************. We wanted to make you aware we emailed the client on January 10, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had deposited two of my checks that I'd earned for a total of $4,850 and they had closed my account after 3 days of my opening it, and they had stolen my money!!!! I WANT MY MONEY BACK!!!! It rightfully belongs to me, I worked hard for them, and I was going to use the money to be able to pay for my Service Dog that I so desperately need!!!! Why would they go and steal money from me!? Please help me, and get my money back!!!!

  Business Response

  Date: 01/10/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from **************. We wanted to make you aware we emailed the client on January 10, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to sell all the holdings in my two *** accounts and transfer to proceeds to my linked bank account with 0% tax withholding, which as an non-resident ********** citizen I am entitled to do. I have been trying since early November 2022 to have Fidelity process my tax forms and fill these trades. As at 6th Jan 2023, I am still waiting on Fidelity to process the sell order for my Traditional ***. I have spent weeks of time and several hours on the phone with Fidelity trying to resolve this. Please see attachment for details.

  Business Response

  Date: 01/10/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we emailed on January 10, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  ***************************
  Fidelity Investments

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #********. However, the primary issue has been addressed and frankly I don't have the energy to pursue the matter further. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very simpleThey need to provide non toll-free telephone numbers for customer ****************************** administers ** pensions for myself and my wife. We retired to an area of ****** where cellular service is intermittent. You cannot call US toll-free numbers from ******. Today it took 7 hours and dozens of attempts to make a withdrawal because of cell service cutouts on my ** phone. The ******* land line is much more reliable but doesnt allow calls to US toll-free numbers. I NEED A STANDARD TELEPHONE NUMBER to make reliable calls.*****Note to BBB - All businesses should be required to offer a standard number for customer service.*****I normally make my 403B withdrawals by online request but apparently the first withdrawal of the year must be the minimum required amount for those above the age threshold and this has to be done over the telephone - to a toll-free number. Cant do!Furthermore, I wanted to withdraw more than the minimum withdrawal but was told I had to take the minimum withdrawal first - then I can make additional withdrawals. That is a 6-day wait before I can request the amount I need - and presumably another 6 days before it will be in my account. Whose money is it?

  Business Response

  Date: 01/17/2023

  To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We have attempted contact with our client directly, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to receive funds from and old 401k I was told several times to reach out to fidelity by vanguard. Now fidelity is saying that it belongs to a bank with a different name.

  Customer Answer

  Date: 01/17/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 01/18/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on January 6, 2023, and have come to a resolution concerning the matter. We attempted to email you on January 6, 2023, to make you aware of our communication with our client. We are uncertain as to why you did not receive our prior communication, but we consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive a pension payment from ************************** starting 12/1/2022. Fidelity Investments is the benefits administrator. I completed the paperwork and received confirmation via a phone call to them on 9/6/2022 that I completed everything necessary for my payments to begin 12/1/2022. The whole process up to that point was extremely frustrating. I had to call numerous times to receive my pension estimates and the paperwork I had to complete. On 12/6/2022, I called to find out why I had not received my payment. I was told I should be contacted in 3-5 business days. I was not. I called again on 12/13/2022 and was told I needed a letter of instruction because the name on my Fidelity account and my pension did not match. I should have been told that on 9/6/2022 so I could fix it then. I faxed the needed documentation on 12/13/2022 and was told it would be two days before the fax would be received. I called back on 12/15/2022 and was told there was no fax. I faxed again and was told I could upload and did both and called back and found out they had three copies. I was told I would be contacted about progress on the process. I called 1/4/2023 because no one called and I still have not received my two payments. I was told and inquiry was made on 12/30/2022 and to call back tomorrow. This process is unacceptable. Fidelity owes me my pension and interest on that pension for failure to pay me.

  Customer Answer

  Date: 01/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of December 2022 I opened a Fidelity investment account for college funding (529). In the process I also opened a investment account for stocks and trading and a Fidelity Bloom account as they've been advertising it as there new checking rewards program. A few days after opening The account with their starter pack Which included investments rewards checking bill pay et cetera, I got an email saying my bill pay account has been open and then a few hours later closed and then the next day reopened and then closed and then again reopened. I finally got a chance to call to see what was going on because when I tried to log in to my account I had been blocked. They inform me that all my accounts have been closed without reasoning and refuse to give me a reason and when I ask for documentation to release let me know the account report they told me about receiving any. When I ask representatives to speak to a supervisor he became rude and argumentative and told me I'm out of who I spoke to I would not get a different answer. I didn't spoke to ***************** (Fidelity supervisor) And he also told me I would not be getting any documentation stating that my accounts are closed that they were just closed and no reasoning. I explained it was very unprofessional seeing that I had given them all my personal information and birthday social security address every identifier factor.... Still not getting anything. I asked for everybody else I could speak to in another dead end. I looked into this and it seems to be an issue on going with Fidelity

  Business Response

  Date: 01/09/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we sent ****************** an email on January 5, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my retirement portfolio with fidelity investments. I called on the 20th of December becuase I have a child with kidney disease and I needed to know how to withdraw my funds. I was told the only way would be if I severed employment. I was told after that I would have my funds in my account within one to three business days. I did that then was told after severing employment it would take up to a week until they got notice of my unemployment. I called my H.R. department at my old job and they informed me they had passed that information on. I called the next day and Fidelity told me that it could take another one to two pay periods for them to change it in their system. Now not only do I need this money for my childs medical treatment but to live on as well. This is a terrible, crooked company. I highly recommend you find a different company to do business with. They are dishonest with you about your money and have no urgency to anything in your life. I have never heard of any financial institution refusing to pay out your money when requested.

  Business Response

  Date: 01/08/2023

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *********************** filed under the above referenced case ID. We wanted to make you aware we emailed the client on January 6, 2023, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan from Fidelity ( 401) account **** in January of 2022. The loan was paid back on November 4, 2022. I called their office and questioned why the **** with interest 40$ was reflected in my account. I was told it takes two weeks for this to go through the the system and be reflected in my 401 account. After two weeks I call them back. They then changed the story and said I had taken out several hardship withdrawals. Which is true. However, as you know hardship withdrawals can be taken out based on the money you have available in your account. And don't have to be paid back. Money still available to me even after the loan. Because I was still paying into my 401 k weekly. As well as the money taking out of my check weekly to repay the loan. And is documented. The money in my account is what's been taken out weekly over the past year and has nothing to do with the money paid back for the loan therefore **** is now missing. Not reflected in my account which includes interest. They say the money is reflected, only in their pockets. If it's not reflected in my account ( total monies available) it doesn't exist. I know these types of unethical practices are a normalcy against certain segments of society. But that doesn't make it right. The *** should have some type of moral ethics and investigate these people. The first it took out was years ago, they never put that back either, without any hardship withdrawals. These people are demons make enough money, they don't have to **** the poor. Enclosed is a check stub dated dated 5/5/22 on it has the amount be paid back for my loan and the amount taken out weekly. Proof the loan is a separate account ( from hardship withdrawals)

  Business Response

  Date: 01/09/2023

  To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on January 5, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 01/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Daman