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Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,357 total complaints in the last 3 years.
    • 589 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried multiple times to get a fund transfer completed. The last representative I spoke with who was a supervisor by the name of **** did not provide me with clear information on what the issue is and how it can be resolved. I have asked to speak with his supervisor or the area that deals with fund transfers and he declined my request. I am seeking assistance form someone knowledgeable to help with finalise the fund transfer

      Business Response

      Date: 11/27/2022

      To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on November 23, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:11/21/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/16/22 - 11/21/22 A retirement account was created with an incorrect *** in 07/2022. On 8/16/22, my employer and I corrected the *** with Fidelity and requested the funds be transferred to the correct account. After one month, the funds had not been transferred and an additional request was made in 09/2022. On 10/20/2022, I called Fidelity again as the funds were still not transferred and I was directed back to my employer. My employer requested the funds transfer again on 10/21/2022. As of 11/21/2022, the funds have not been transferred without explanation. The representatives could see the prior requests that had been made for the past 3 months, but could not determine why the funds had not been transferred.

      Business Response

      Date: 11/29/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we called our client on November 28, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 11/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:11/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Fidelity Investment, stating that they have unclaimed property that needs to be claimed or have updated records of the new address because they were not able to locate the new address on file. I contacted the client risk department who handles restricted account. I was unaware that my account was put on restriction.So I tried to discuss these matters with them and I was told they will not have any further discussion with me on why they are closing my account and they no longer wanted to continue a business relationship. So I then ask them to direct me to the Supervisor on who made this decision on closing my account and why? The rep came back to the phone and said that the supervisor would not speak to me and has no further information on these matters so I then ask them about my investment and also why would they refuse to tell me why they would arbitrarily make decision to close clients accounts without a legitimate explanation and their stands they refuse to discuss these matters about my account they said they were closing it (Period) and they are keeping the investment. They are not sending the so called unclaimed property to the ******************* *************************** they (Fidelity Brokerage Services) is acting as the caretaker of the property without any regards of providing their intention I'm understanding it all about defrauding customers of the Investment. This a clear example of Brokerage firms defrauding tactics.

      Business Response

      Date: 11/21/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint Rashaad El. We wanted to make you aware we emailed the client on November 21, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 11/30/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [I reject that these matters have been resolved I had no email from Fidelity,what email did they send it too As far I know they didn't send any thing where's the proof or verification these thing we're done.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rashaad

       

       

      Business Response

      Date: 12/05/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from Rashaad El. We wanted to make you aware we resent our reply to the client on December 5, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 12/12/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I responded to the letter that was emailed to me, they had a set of condition that was needed to release the funds. I full filled their requirements. I talk to one of their reps from the phone **** a  supervisor name *****. I talk to him about resolving my account.I told him I visited one of the branch offices in ***********. I submitted the documents and copies were made and faxed 

      I was told to call the **************** around 10:30 am that would be enough time for the back office to review the document

      that were required, he told me on Tuesday  the 6th at approximately 10:30 pacific standard time ***** (Super)and I had a conversation about these matters and he stated that he would call me back after he talked to someone in the back office to determine if the Documents were received. As of Friday he never returned my call or sent a email in response,at this point they Fidelity are resulting  to these types of deceptive practices of unprofessional-ism I would like to see phone records that they returned my calls or subsequent emails If i cant get any resolution on my monies due to me this will continue to be a unresolved complaint and I will contact other Consumer protection Advocates about my complaint against them.

       

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rashaad

       

       

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On oct 13 I sent $320 dollars to my fidelity investments acccount from my chime account when it didnt show up I contacted chime and they assured me it was sent I then contacted fidelity investments and they informed me that my account was closed on the 23 of sept and I should of gotten a letter in the mail and that the funds would automatically be sent back . So I drove to ******* to get the letter so I could dispute it with chime!!! So after days of going through the dispute process I learn that the money did go into the fidelity account that had been closed 21 days before I sent the money and now the money is missing and they refuse to return the $320 that went into a account that they told me in the letter was closed on the 23 of sept and that they didnt want my business

      Business Response

      Date: 11/21/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we emailed the client on November 21, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Setup a crypto account and during the process it was confusing. To fund the crypto account I choose to fund it with a brokerage account. I actually wanted the crypto account to be funded by account ending in ****.

      Business Response

      Date: 11/20/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***************************, Case ID ********. We wanted to make you aware we responded via email on November 18, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:11/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company refuses to update my address. My proper address is listed on the complaint. My account number is *********. The ********************** after many calls refused to update my address.

      Business Response

      Date: 11/17/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we emailed the client on November 17, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out in hopes that someone is able to reach out to me and help me. I had requested to pay for my 41K check back in February. The check was mailed out and someone decided to deposit my check through their mvil application. I want to make it clear I do not know this person nor did I authorized it. I called Fidelity and a representative was not helpful and insensitive not so helpful! He told me to wait for the affidavit to motorice it but his instructions where not clear enough. I submitted the affidavit twice because the representatives where Not helpful enough, to be honest, I kind of felt like the criminal. Am going to cut the story short, but if you hear all the calls that I reach out so many times and I have had to call several times; not to mentioned, I was planning to pay my tiers, lost my job, got to an accident and also had to paid twice my credit card which the interest time expired because I was planning to pay my bills with my money 3K. Sadly, I still have not gotten a call from upper management for which I requested several times, call got disconnected, representing requested for me to call the bank of the person who cashed my check so that they can provide me with the check number, and amount which that information was supposed be provided by Fidelity and not me. I work in the finance department and this kind of issue happens we always issue the check to the client and have my investigation with the bank who authorized payment. But I have been penalized for something that due to your investigations I have not committed!Fidelity, is a big company and they should have done this differently where I shouldnt be penalized with all the repercussions of someones else actions. I need someone to please step in and assist. I need you to issue my payment- hopefully with interest with all the things that I had to pay due to this ****** am very disappointed, I will published this to the medias, I want to I hope I do not need to go there!!

      Business Response

      Date: 11/27/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on October 14, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:11/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My clients' son passed away in December 2021. Their son had a Fidelity Investment account though his employment. The parents opened the son's estate administration case in May 2022 on behalf of their son. The parents submitted the beneficiary affidavit and supporting documents to Fidelity Investments in May 2022. We've called four times to get a simple response. Each time the representative acknowledged their receipt of the initial documents and promised to contact the parents. The parents nor I have been contacted. We haven't received any response from Fidelity. Again, their deceased son has invested his funds with Fidelity Investment, but his parents cannot even get a simple response after completing the required documents. Unacceptable.

      Business Response

      Date: 11/14/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on November 14, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 11/15/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [Fidelity simply emailed to say they would look into the matter. I do not consider that as a step toward resolution. Again, they have not contacted the actual client which is the parents of the deceased son. I'll consider the matter closed when there is an actual resolution. At minimum, Fidelity should provide details of the deceased son's account and a timeline of when the parents can get this information. Fidelity representatives have been "looking into" this matter for 5 months. It is time for action and then we can close the BBB case. Thank you.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

      Business Response

      Date: 11/20/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on November 14, and 18, 2022, and are currently working on a resolution. We consider this matter closed with the BBB. We regret ********************* is unhappy with our response.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:11/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May2022 they locked my cash management account in which they also locked my 401k account and now i cant make any adjustments to my account online because they want give me access saying i have to call and thats it

      Business Response

      Date: 11/14/2022

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware that we emailed the client on November 14, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:11/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fidelity will not give me access to my account, and will not give me an accessible pathway to rectify the issue. As a result, I am being blocked from using my HSA and accessing my own money. I have tried on numerous occasions to rectify this but am just met with the most frustrating interactions. I do not know how else to escalate this, but I feel trapped as my employer tells me I must use Fidelity's services. Incredibly disappointing.

      Business Response

      Date: 11/14/2022

      To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

      We confirm we are in the process of reviewing the complaint and will work with the client for resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

    Fidelity Investments is NOT a BBB Accredited Business.

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