Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

• 

  Fidelity Investments

  82 Devonshire St Boston, MA 02109-3614

• 

  Fidelity Investments

  500 Salem St Smithfield, RI 02917-1288

• 

  Fidelity Investments

  405 Cochituate Rd Framingham, MA 01701-4648

• 

  Fidelity Investments

  801 Boylston St Boston, MA 02116-2625

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying with my niece (***********************) help to close my Fidelity account that I inherited from my deceased son since October. They keep trying to say its fraud because my niece has been helping from the beginning and calling on my behalf. They sent the check for the small health savings account but will not close the larger **** Although I gave them instructions in October to close the account out and mail the check out to my niece address, So I can receive it and deposit it to my other account. Weve called several times and they keep giving us the run around saying its under review. I simply want to close my account.

  Business Response

  Date: 12/05/2022

  To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on December 5, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called fidelity investment to access my 401K account through my previous employer. While trying to access my account, each representative left me on hold for almost half an hour and never resolved the problem. In the end, they locked my fidelity account and said they locked it due to the inability to confirm my identity. This was after numerous questions, numerous codes to my phone, and questions regarding my account. I feel as they are trying to restrict me from the money that was deducted from my paycheck while working for my previous employer. The company claims that every phone call is recorded; however, they could not access my previous phone calls and confirm that it was my calling. I have a higher tone of voice for a man, which is why they are giving me trouble. If this is the case, someone with a deeper voice that could access my basic information could have access to my accounts. If I answered all the security questions and all other protocols, why are they restricting access to my account? I am requesting fidelity to call me and resolve the problem described above.

  Business Response

  Date: 12/05/2022

  To Whom It *** *************************************** forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on December 12, 2022, and are currently working on a resolution. We consider this matter closed with the BBB. 
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received two direct deposits to my account and transferred them out. I cancelled both transfers and one was returned instantly while the other wasnt. I am now being told that those arent my funds and they arent available to me. I am very furious about this because I need my funds ASAP. They have deleted things on my end so I cant see the transfers or anything of that nature.

  Business Response

  Date: 11/30/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware we contacted the client via email on November 29, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:11/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wired $450 to fidelity with the hopes of placing a option contract order at market price, before market opens. which is a common thing to do, and all other brokers allow this. i tried this and it said that i cant place market orders before market opens through electronic means...so i called them. and they told me that apple stocks dont allow this. i knew this was a lie. so i called back and ask for them to override this since there was no reason that i couldnt do that. they told me no and had no reason. result: i would of turned $400 into $800 because the price doubled at opening, as i predicted. they did this intentionally to keep people from making money. i have to use the browser, only chrome works, to trade options. their app doesnt allow trading options now because of covid they said. so i was mislead there as well. and they even told me they make options more difficult now because of covid, to protect my money. its all a lie and it cost me money. i was lied to and mislead over n over. i plan on taking them to small claims court. i was ripped off of doing my strategy and lost money because of it. I want the profits at the end of expiration as if i had bought in at my initial market opening price of .90 per dec 02 Put contract with 144 strike. i had 3. i had to buy them at **** each....

  Business Response

  Date: 11/29/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we emailed the client on November 28, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

• Initial Complaint

  Date:11/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a ROLLOVER of my 401k to my NEW EMPLOYERS PLAN, and my 401k account was closed and taxed without my permission I did not request a check payout.Fidelity Investments manages my old 401k and my new one.This is unacceptable. The Fidelity Investments employee that did this needs to be fired. I was not allowed to do perform the rollover myself online and the system made me call Fidelity Investments customer support line, and I explained over the phone to rollover the funds to the other 401k on file and not to send a check to me.The cash out needs to be stopped, I need to be refunded the taxes they illegally took out for a rollover. This needs to happen now! I never requested a cash out.

  Business Response

  Date: 12/05/2022

  To Whom It *** *************************************** forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on December 2, 2022, and are currently working on a resolution. We consider this matter closed with the BBB. 
  
  Sincerely,
  
  *************************
  Fidelity Investments

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reimburse the transfer fee $150 for my Fidelity *** ******** My name is ***************. I was laid off by my previous employer in October 2022. I need to transfer my 401k to an *** ******** I can stay with my 401K holder ******************** and open an *** ******* in Principal Investments without any charge. Since I have *** ******* in Fidelity, I preferred to transfer to a Fidelity *** ******** Before transferring, I contacted Fidelity four times through the phones and explained my situation. The Fidelity customer representative understood this is a 401k to *** transfer. Fidelity told me if my 401K transfer amount is over $25,000, Fidelity will reimburse the transfer fee up to $175. I followed the instructions, wired $31,494.51 to my Fidelity *** ******* on 11/2/2022. I submitted all the documents on 11/7/2022 and waited for Fidelity reimbursement. The total transfer charged by Principal Investments is $150. On 11/18/2022, I got the message from Fidelity which stated: "Per industry guidelines, we are not allowed to reimburse for transfer fees from a workplace ******** Fidelity rejected the transfer fees reimbursement claimed money is from my 401k *******, not an *** ******* I contacted Fidelity on 11/22/2022. Since I told my situation very clearly at the first call . The customer representative knew this amount was from 401k and knew I was laid off and needed to transfer 401k. The supervisor from Fidelity agreed there was a misleading, Fidelity will coach their staff to avoid future misleadings but they still can not reimburse my transfer fee. I am very upset, $150 is one third of my unemployment insurance weekly pay. Fidelity made a mistake and they should pay the price, not me. If I knew Fidelity would not reimburse for the transfer fee from a workplace ******** I will park my *** in ******************** and no fee. I would like Fidelity honor their promise and reimburse $150 fee

  Business Response

  Date: 11/27/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***************. We wanted to make you aware we responded to our client via email on November 25, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
   
  It is Fidelity customer representatives provided misleading instruction and made this fee happened, Fidelity need responsible for these fees, not a customer, since I did every steps was instructed by Fidelity customer representatives. ********************** also agreed that it is the misleading and will train the staffs to avoid this mistake happen again.

  As a customer, we do not know the details of ********************** of guideline which is Fidelity are not allowed to reimburse for transfer fees from a workplace account.  I did calls and asked the details, Fidelity  should told me at the beginning . 

   

  Fidelity should reimburse the fee for misleading the customer or ********************** untraining staffs.  

  
  FAQ
  
  Regards,

  ****

   

   

   

   

  Business Response

  Date: 11/30/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***************. We wanted to make you aware we responded via email on November 30, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  I am not accept this solution, It is unfair to me, Fidelity made the mistake and I paid for it. 
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fidelity investments shut down my brokerage accounts and pulled my investments out of the stock market. Selling my stocks without my permission or knowledge. Even at a lower rate. Not including $150,000 that is now missing that was not even in the market. They moved my money around in all my accounts 2 accounts which have been at $0 since Ive had them. Someone in Fidelity tried to do some weird things and move my money around. They refuse to talk to me and leave me on hold for Hours. This is six figures missing. I want my money back plus I want to be compensated for my time and suffering from this causing on my life. I am very offended. I feel violated. I feel harassed and target.

  Business Response

  Date: 11/29/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *******************************. We wanted to make you aware we emailed the client on November 28, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. They did not contact me for my contact info email:************************** and number is **********. This issue needs to be handled  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 11/30/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity additional comments from *******************************. We wanted to make you aware we emailed the client on November 30, 2022, to address the client's additional comments. We consider the matter fully reviewed and resolved. We regret ******************************* is unhappy with our response.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:They still will not answer my question about why money was moving within my accounts plus $50,000!that vanished. Also they pulled my money out of the market without my permission. I will settle for no less than $50,000.00 I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fidelity is refusing to allow me to access my money. They have put in all kinds of barricades to prevent me from linking my bank account to transfer my funds. They are fine with my bank being linked to GIVE THEM MONEY (fund automatic transfers), but they say the same bank is no good to GIVE MYSELF MY OWN MONEY (link bank account to be able to transfer funds). I've been trying for over a week and have had over 6 different chat sessions with various representatives that have been unable to help me. Initially I was getting at technical error when trying to link my account. I was told to delete the account and link it again. I did that, but when I went to enter the deposit information to verify the bank, my bank is not listed. I clicked the link from the email to verify the bank and I get this error "currently, your fidelity accounts are not linked to any banks". This is absolutely absurd! I have been with Fidelity for over a decade and I now want nothing to do with this company. They are great when you don't need your money, but as soon as you do they don't let you access it. It should be illegal. I've been trying to access my money for over a month. I had a customer support chat representative hang up on me (transcript attached). Please link my bank account and stop preventing people from accessing their own money!!

  Business Response

  Date: 11/29/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on November 23, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  *****************
  Fidelity Investments
  

  
  

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [As of 12/1/2022, my bank account is still not listed on my account, and I am unable to link my bank account to any of my fidelity accounts.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 12/07/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we contacted the client on November 23, 2022, to address the client's complaint. We advised the client adding the bank feature to their account needs to go through a prenote process which will complete on December 8, 2022. We consider the matter fully reviewed and resolved. We regret ********************** is unhappy with our response.
  
  Sincerely,
  
  *****************
  Fidelity Investments

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020, as part of a divorce agreement and a court order, my ex husbands retirement account was put in my name solely and his was taken off. I verified this a few months later by accessing the account and reporting to my divorce attorney the amount as proof that it had been done. Early this year, I accessed my account to find it had a zero balance and no history of the close to $44,000 in it or what happened to the funds. Fidelity claimed that the account had never been in my name along with a few lies and refused to help me correct their error. Once I got my divorce attorney involved, Fidelity changed their lies and wanted me to go through the entire process of having the account put back into my name as if it had never happened. Still in the process of having this resolved through attorneys. This company absolutely cannot be trusted.

  Business Response

  Date: 11/27/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we emailed the client on November 25, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited a $12k beneficiary check from my father who passed away and they instantly locked my account after giving me $500 of that money and then requested id after 12x faxing they finally can see them and now they closed my account and wont release my money!

  Business Response

  Date: 11/27/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *************************. We wanted to make you aware we responded by email to the client on November 23, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments