Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,354 total complaints in the last 3 years.
589 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had a cash management account with fidelity for a couple years. On Aug. 19 2022 my account was locked. This is the account my etsy/ebay money goes into which is what I do for a living. I've contacted fidelity over a dozen times in the past few days and been left on hold for over 4 hours. When I finally got someone to give me an answer, they said it was because my account had been in the negative. I stated that that couldnt be possible bc I DID NOT ASK FOR OVERDRAFT ON MY ACCOUNT AND WAS TOLD WHEN I SIGNED UP THAT THERE WAS NO OVERDRAFT ON THIS ACCOUNT. My account did go into the negative..23$ bc FIDELITY ALLOWED IT TO GO INTO THE NEGATIVE. THIS ISNT SUPPOSED TO HAPPEN,PERIOD. When speaking with fidelity I stated that this was their fault. After 3 more days of trying to get my account unlocked I called a little after 430, sat on hold for 50 minutes and when I was telling them my problem the guy says " The *********** closes at 530, sorry" I asked him why i would want the fraud ***** No answers. Now i cannot get to the money being deposited daily into this account, and i also cannot DETACH this account from my selling sites bc it is locked/frozen and when prompted by selling site to enter whole account number, it rejects it and says it's not a valid account #!! I dont know what's happening. I helped two friends of mine set up accounts for same reasons , but that's the only thing I can think of as to why they are holding my only income hostage. Fidelity site even states that they offer bonus of some kind for referrals and that they are not a bank but simply that they can be used as one. ITS VERY CLEAR THAT THATS WHAT THEY ARE IMPLYING ON THEIR SITE. Now my utilities are going to be cut off and my children and I will be without water, or air conditioning bc of their negligence allowing my account to be charged for money that was NOT in it or maybe bc I helped friends set up fidelity accounts for their payments on seller sites, or maybe another fallacy
Business Response
Date: 08/30/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***************************. We wanted to make you aware we sent the client an email on August 30, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Customer Answer
Date: 09/01/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 20, 2022, I contacted Fidelity regarding my 401(k) account, active from 2006-2009. After spending several hours on the phone and talking to multiple people, I was told the check had been sent out in ***************************************** 2012 and sent to forfeiture. I was given a ticket and told I would get my check for $494.40 in 2-3 weeks. When I call over 3 weeks later, I was then told the check had been sent to ****************. I contacted the same and was told they had no record of my account or said check, even after I provided them with the check amount, date and number. They stated they required a transaction number that indicated the check was cashed/canceled by them. I then again called Fidelity and was told they did not have or could not find this information and that *************************/Bravara? would take care of this and get a check reissued and send it 2 day *** and that I would receive an email from her confirming the same. After several days and no word, I once again contacted Fidelity. After spending another hour (on top of 5+ I had already spent) on the phone, I finally spoke with a supervisor *****************************. He submitted tickets to find the information I requested. Instead, when he called me two hours later he stated they did not have a cancelled check number AND they were also NOT ABLE TO REISSUE MY CHECK due to some rule. So now they are telling me I have to contact my former employer and get his permission for fidelity to send me MY MONEY. I have done so but they have a new retirement company and am unable to help me since FIDELITY LOST MY RETIREMENT MONEY and now refuses to give it to me.
Business Response
Date: 08/29/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we called our client on August 24, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with Fidelity on July 20, 2022. I signed up under the Fidelity 100 promo that offered a $100 bonus when I funded my account with $50. According to the terms, I was to receive this bonus within 25 days of opening my account. It has now been well over 25 days, and I haven't received the bonus. I would like to have the $100 bonus immediately placed into my account. Thank you.
Business Response
Date: 08/23/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *********************. We wanted to make you aware we sent an email on August 23,2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account and completed the requirement of making $50 deposit to get $100 bonus. I would like my $100 bonus credited NOW and not 25 days later.
Business Response
Date: 08/21/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***********************************. We wanted to make you aware we emailed the client on August 18, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/17/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called about the passing of my father and sister (***************************) to get the remaining investment funds Transferred over to the correct account. My Father passed 11/02/20 and my sister 5/08/22. Fidelity sends the same paperwork over and over and says they never receive it, including the claim forms and the death certificates. It took me a year to finally get my account set up and the funds still arent fully dispersed. I am looking to also figure out what legal action I could take. This has become an emotionally stressful process and draining. There has to be something illegal about this.
Business Response
Date: 08/23/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on August 23, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with Fidelity on July 20, 2022. I signed up with a promo that offered a $100 bonus when I funded my account with $50. According to the terms, I was to receive this bonus with 25 days of opening my account. It has now been well over 25 days, and I haven't received the bonus. I would like to have the $100 bonus immediately placed into my account. Thank you.
Business Response
Date: 08/21/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *******************. We wanted to make you aware we emailed our client on August 19, 2022, to address their complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 08/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************
Initial Complaint
Date:08/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/21, I called to initiate a withdrawal; I was told my options & that if I requested check to be sent, the fluctuating interest market rate will not affect or dimish the amount of the check at the time of my request. I chose to have a paper check sent. Weeks later, on 8/10, I called to find out why I hadn't received the check & was told the unit # wasn't in the address. Fidelity agreed to INCLUDE the unit# & overnight check & waive express fee. I called on 8/11 because I didn't receive the check,& was told it takes 2 bs. days & would receive check on 8/12... I called on 8/12 because no check....I was told because of change in address it will take 10 bs days and the account is on hold....NEVER WAS I TOLD ABOUT A 10 DAY WAIT AND HOLD....WHEN I CALLED ON 8/10 & 8/11 NOTHING WAS SAID ABOUT 10DAY HOLD. I'VE RECEIVED PIECEMEAL INFO & CONFLICTING INFO TO POTENTIALLY DELAY RECEIPT OF THE CHECK THUS ALLOWING INTEREST RATE TO ***** THE ***** & PORENTIALLY SAVING FIDELITY MONEY.I find this utterly unacceptable that fidelity's employees either withheld info., or aren't qualified, thus incompetent in their own processes of handling a simple withdrawal.
Business Response
Date: 08/18/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on August 17, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 401k from my previous employer was managed by Principal investments. I long ago left that previous employer and recently started a new employee 401k with Fidelity. I have tried on multiple occasions to have Principal send me or Fidelity a check so I can transfer my money to my new 401k. Every time a check was "sent" I received nothing for months. When I asked for alternate methods to transfer the money, Principal insists on charging a $20 fee. I believe that it isn't right to charge me because they seem incapable of properly sending a check.
Business Response
Date: 08/15/2022
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.

This message appears to have been misdirected as the client references concerns with their previous firm, Principal. We respectfully request that these concerns be redirected to the appropriate organization for a review and response. We, therefore, consider this matter closed through our firm with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am leaving fidelity reason? over the years too many scripts and same issue never resolved causing me damage they take out PAS fees and i never get chance to pay as i dont receive invoice well no more no more scripts, garbage no one called me when i asked no one responds i cant spend my time like this i am sure i never got june july invoice and you took out fees so now send me how to close trnasfer accounts will do by 9-1
Business Response
Date: 08/15/2022
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *********************************.

We wanted to make you aware we emailed the client on August 15, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 08/16/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

when a customer complaints as in now i am the one who deems it resolved or not, i just got a bunch of scripts i already knew so i will be ;leaving. they are horrid

FAQ

Regards,
***
Initial Complaint
Date:08/12/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was enrolled with a 401K plan with Fedelity Net Benefits, and had a current loan out of my 401K. This incident happened over the span of three calls one in July where I was told the amounts on a recorded line of what taxes would be taken out for the loan that now fell into "default" since I was rolling plan over with the new employer. Got the check in the mail and called in stating the taxes weren't taken from this check. Second call was placed 8/2/2022 where again assured that this was in fact an error on their end and they would fix the situation and to hold on to the check that was sent and they would get it squared away to send another check with the correct amounts after taxes were taken out on the loan not the rollover amount. Called back in 8/11/2022 to check on the status of this request and the representative ***** was very combative when I was giving her the information stating well this is law and that answer is final. Wouldn't transfer me to a manager, said well there is no manager or hirer up available to speak with you. I asked her well where is the escalation team or someone above you? She responded to me and mentioned that there is "No one to be transferred to and if I wanted to speak with someone else I could call back". I'm not aware of all the legality behind roll overs since I'm not certified to practice law. I do know when something is being recorded and the consumer is told on a recorded line that something should be honored by a company then that should hold valid and the situation should be rectified. This shouldn't be something that put me in a hardship come tax time that I will now have to pay out of pocket on a loan that I was paying back to myself. It wasn't inquiring about taxes paid on the balance left in the account, which also didn't reflect the total amount with the loan included only the amount of my loan was taken out so it wasn't technically part of the roll over.
Business Response
Date: 08/21/2022
To Whom It May ************************ style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on August 19, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments

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Fidelity Investments is NOT a BBB Accredited Business.

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Fidelity Investments is NOT a BBB Accredited Business.