Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

• 

  Fidelity Investments

  238 Main St Cambridge, MA 02142-1016

• 

  Fidelity Investments

  44 Mall Rd Burlington, MA 01803-4536

• 

  Fidelity Investments

  155 Congress St Boston, MA 02110-2511

• 

  Fidelity Investments

  200 Endicott St Danvers, MA 01923-3619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to wire transfer some money from a ************* (account currency is in USD) into my Fidelity account. I contacted Fidelity and they refered me to the following page telling me that there will be no fees for the transfer - https://www.fidelity.com/cash-management/information-needed-wire-to-fidelity-account?urltype=https://Aug 4th I initated the trasnfer for 200USD from the ************* with destination the intermediary bank of Fidelity. Aug 8th 179USD were deposited into my Fidelity account. The source bank told me that I was supposed to receive 200USD since they had already charged their fee. I called Fidelity and they told me that they didn't charge this fee so they made me call my source bank again. I called the bank other bank but they told me to call Fidelity, I called Fidelity and they told me that maybe their intermediary bank is the one who charged the fee. I asked them to reimburce the fee since they told me that there will be no fees. They refused and told me that they don't charge fees so I'ts my fault that their intermediary bank charge me a fee of 21$.It's unexaptable that the customer support agents didn't know who charge the fee and also that they told me that there would be no fee while obviously there was. Even though the fee may have been charge by Fidelity's intermediary bank, they should have informed me about this and not promise free transfers.I'd like to receive a refund for the 21$ fee and also make sure that I talk to premium support people anytime that I call. Everytime I call their main contact us number the people that pick up the phone give me false information.

  Business Response

  Date: 08/10/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *********************************. We wanted to make you aware we emailed the client on August 10, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired with Fidelity to open a ***************. Upon my opening I was pressured to transfer all my assets to Fidelity. I transferred some assets but not all. On July 12th, I submitted a document requesting Fidelity to fill out (as per OPM guidance) and send back to me so I could have my government pension rolled over to my new employer 401k plan, that just happens to be held with Fidelity. I was informed that same day that I needed to submit my entire application for the rollover to Fidelity, which seemed strange to me but I submitted it on July 14th. Then on July 21, I received an email regarding opening a new **** I was in ****** so I responded on July 22nd and said I specified the funds to go into my ****** ********* sponsored 401k account. No response until July 26th when I reached out to make sure my paperwork had been submitted, to which, the associate finally responded informing me they needed a letter of intent from me. I completed in on July 27th and was assured the process was bring submitted. I followed up again on August 4th to receive confirmation that Fidelity FINALLY sent my paperwork in. It Had NOT been sent in. I got the runaround by four people, including a woman named ********* in the employment department. She promised to track it down yesterday and call me this morning. It is 2:45pm now. I've called her twice and she will not respond. I told her yesterday that If I did not have a tracking confirmation number then I wanted Fidelity to cancel that request and NOT send the rollover paperwork to OPM.EXTREMELY poor customer service. I've lost out on potential financial gains because of the incompetence of the employees at Fidelity. At this time, I have opened accounts at a different bank and transfers from Fidelity into my new bank accounts are in process. Absolutely unacceptable customer service. ********************** better make sure they do not submit that paperwork or I will take legal action as I have email proof requesting they cancel the transaction.

  Business Response

  Date: 08/15/2022

  To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on August 12, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my employer and requested a rollover from Fidelity,the manager of my 401(k), to my brokerage at a different firm. I was unaware until one year later,(July 2022) that there were remaining funds that were divested a few days after my request to roll money to my brokerage (2021). that money proceeded to sit at Fidelity for a year and receive monthly fees. it was one year later that I received an email notifying me of a distribution and a document in the mail stating based on the sum of my investment I would receive a distribution. I am outraged that I was not notified there was a remaining sum at Fidelity that continued to receive fees a year ago. I believe Fidelity should have controls in place for after a customer rolls funds over to a different ********************** to ensure all funds have been closed out. I believe Fidelity acted in bad faith by continuing to charge transaction fees on an account balance I did not know existed. I would like a refund of all fees charged on this sum for the last 12 months. $100 may be trivial to some people but to me its worth discussion. I am extremely disappointed that this was not detected one year ago when I initiated the rollover. Attached are screen shots of the emails approving my roll over in 2021. Ive received minimal emails from fidelity in a year that would indicate some sort of a balance was still at Fidelity after my rollover transaction in 2021.

  Business Response

  Date: 08/09/2022

  To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on August 8, 2022,, and are currently working on a resolution. We consider this matter closed with the BBB. We ask the complainant to allow **** business days to receive our final response.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/22/22 After several frustrating attempts to open an account I was rude and ****** off the customer service guy. He called me back 3 times. When I didnt respond he undid the update on the account info, used my information to set up an account on pornhub with the user name "bigbitchmccue" - all within a few minutes. I called back, spoke to 2 supervisors both of whom hung up on me after insisting that their people wouldn't do that. I eventually spoke to someone who called himself an "associate broker" who assured me the complaint would be sent to IT security and they would contact me. Have not heard anything. I think he was probably just one of this guy's call center buddies trying to get rid of **** do not have this guy's name or what state he is in. Meanwhile, he has all of my personal info, can do whatever he wants with it and I have no recourse. He has already proven he is a vindictive little creep. Fidelity has already shown they will not acknowledge or attempt to fix this situation.

  Business Response

  Date: 08/04/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We wanted to make you aware we emailed the client on August 4, 2022, to address the client's complaint.  We are currently working on a resolution with the client. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd, 2022 I got an email from Fidelity notifying me that my **** Pay Account was closed. I do not use **** Pay, so upon receipt of that email I went to try to login to my account via the mobile app only to find out my account was locked. The login page said to call support to get more information. That evening, I called support to find out that my account was closed and that "my business was better off elsewhere." No email, no letter, no call saying that they were closing my account. The rep could not give me a reason why they closed it and the department I needed to talk to was closed until tomorrow. I called the next day, June 24th 2022 and was on and off the phone for a total of 5 hours. The end result was everyone telling me my only option was to "go to the financial institution I deposited from and have them recall the funds. This is not a possible solution. I have deposited checks, sent wires, ETFs and transferred my SEP and ROLLOVER *** to Fidelity, so recalling the funds is not an option. I have pleaded to reps over and over to release my funds. I was then told I could request an account transfer from another institution, but when I did so it was blocked by Fidelity. Fidelity has stole nearly $73,000 from me and is giving me 0 options to get my money back.

  Business Response

  Date: 08/04/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***********************************. We wanted to make you aware we emailed the client on August 3, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fidelity risk department close my account about a year ago they are refusing to release my funds although Ive provided every single piece of documentation they requested to for me to send in this is been an ongoing issue just received my funds from this account. Ive reached out several times to the check maker as well as fidelity. Us auto sales , the check maker has given me every piece of documentation fidelity is requesting and now fidelity still will not release my funds instead they are telling me the check maker must recall the funds and re issue the check. The check maker is saying this is not possible because fidelity has cashed the check over 6 months ago and there is no way for them to reverse the funds and reissue payment. Please help!

  Business Response

  Date: 08/03/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***********************. After review, this complaint appears to be related to case ID #******** and ********. We wanted to make you aware we emailed the client on October 19, 2021, to address the client's complaint.  We consider the matter fully reviewed and resolved. We regret ************** is unhappy with our response.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a check via ***** in the amount of $1200.00. I deposited into my son account we both signed it. I am in between banks so thats why I used his checking account. After it clearing 4 days later it bounces. Not happy they sent me the check then pull it back?? Bad business practices

  Business Response

  Date: 08/07/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware we sent a letter on August 4, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of June 2022 I was notified that my 401k loan through fidelity investments had gone into default. Previous to this notification I had successfully set up auto payments on my load since I had left my employer and understood that I would need to continue to make monthly payments to keep the loan in good standing. After the auto pay was set up I felt I was in the clear as a these monthly payments would hit at the same time automatically. When I was told my loan was in default I asked what could be done - I was willing to make mass payments to get up to date and back on track. I was told it was now an IRS issue and due to loan default I would incur tax consequences. This is after I set up auto pay and it was discontinued for no reason and through no fault of mine. When I asked fidelity to look into the issue they acknowledged it was odd and can even be heard on the recorded phone call saying this wasnt my fault. I was told they would look into a resolution and call me back within **** business days. I never received a call back and the loan is still in default and they are saying there is nothing further they can do. I just want my loan to go back to repayment status so I am not penalized by the irs for loan default.

  Business Response

  Date: 08/04/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on August 4, 2022, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  *****************
  Fidelity Investments
  

  
  

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited funds into this account, and for reasons unknown they refuse to let me withdraw my funds. They then stated they needed proof of address for whatever reason, and I gave them various documents to my location at the time, still no funds have been returned.They have taken away my online access, but still send my statements to my email.

  Business Response

  Date: 08/02/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *******************************. We wanted to make you aware we sent an email to the client on August 2, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have successfully received my funds from fidelity. I am still waiting for a response from Moneylion (My initial complaint) , they have yet to return my funds.  

  Business Response

  Date: 08/21/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from Oyeshola Ashekun. We previously responded to the client by email on August 2, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fidelity investments has a **** pay system that I thought was gonna send my money electronically to pay some bills. Well they ended up sending me and one other person what they call **** pay checks. I first couldn't find any where that would cash them til I went to *********** Now, the checks not suppose to be cut unless the money is in that account. We'll now me and one other person are facing fraud charges from frost bank because they believe the checks to be fraudulent and fake. I can't seem to get them to fix this and there are criminal charges possibly at stake. I didn't print them and send them to myself or other person i know that they even know that but now I have had mine and other persons bank accounts shut down and they say I owe 1500.00$ to frost bank. Fidelity uses someone else to print their **** pay checks something like netbenefits. Well other banks and check cashing places don't know what that is and now I'm out **** $ and now being accused of printing fake checks which were mailed to me and said other directly from the bank Fidelity investments. I should never have to think I'm gonna face charges from what a bank sent me I can not get ahold of anyone at Fidelity Investments and want my money back and my freedom not to be in jeopardy. I want them to verify to ********** that they sent these checks so my family ans I are not in fear of our finances and losing everything with fraud charges on top of that. I would never in a million years thought to be accused of this and it Fidelitys fault. I have proof but will add the photos after filing this complaint.

  Business Response

  Date: 08/01/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *******************************. We wanted to make you aware we sent a letter to the client on July 29, 2022, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  I have received nothing and me and my boyfriend are both being told we are facing fraud charges because you told ***** bank that the checks were fake I have proof of frost bank telling me this to via text message.

  Business Response

  Date: 08/03/2022

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a rebuttal from *******************************. We wanted to make you aware the letter was mailed to the client on July 29, 2022, to address the client's complaint and may take up to 5 business days to be received. We advise the client to continue to check their mail and we consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  I have now over 8500$ in charges two different banks me and my boyfriend this is not ok they think we made these checks and are trying to file charges I want this taken care of or I'm suing there is no other options because we are not gonna go to prison for what you printed and sent.