Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

• 

  Fidelity Investments

  238 Main St Cambridge, MA 02142-1016

• 

  Fidelity Investments

  44 Mall Rd Burlington, MA 01803-4536

• 

  Fidelity Investments

  155 Congress St Boston, MA 02110-2511

• 

  Fidelity Investments

  200 Endicott St Danvers, MA 01923-3619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of transaction:1. I never received a notification from Fidelity about a breach that happened last year August ******. Because of the breach, Fidelity decided to hold any check deposits for 16 days before releasing the cash into the account of the client 3. When the client looks at their account, it appears as though the cash is available. But upon further digging the amount deposited is only available for trading and not for cash. There was no notification sent out that there would be a 16 day hold on checks.4 This practice is done, even though the check has already cleared with the person who wrote it, so Fidelity is sitting on the money and getting interest and the client cannot access their own cash.5 because of this new rule, that I was never notified about, I paid my daughters college tuition, and it bounced out of the account twice.Upon further investigation and calling Fidelity, they explained to me the situation due to the breach. The college has charged me $50 for these two bounced trans 6 I requested Fidelity reimburse me the $50 and they said they would not. I am seeking reimbursement for $50. And also for sneaky practices of holding onto money, even though its cleared the bank account from which the original check was written from.

  Business Response

  Date: 01/28/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ****** ******. We emailed the client on January 27, 2025, to address the client's complaint. We consider the matter thoroughly reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 01/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fidelity Investments, LLC, failed to respond to a court ordered subpoena. The subpoena was both mailed and faxed to Fidelity Investments on November 15, 2024, to the address P.O. *********************************, and to the fax number ************. No response has been received, and the subpoenaed information must be received by me by January 27, 2025.I have also followed up with them via fax and mail in mid-January 2025, and Fidelity Investments failed to respond once again. It seems that Fidelity Investments, LLC, is deliberately withholding crucial information and ignoring a court order.

  Business Response

  Date: 01/26/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ****** **********. We wanted to make you aware we emailed the client on January 23, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not pleased. Did a rollover, no problems there. Got a distribution a few months later, they emailed me, I called them, we got the rollover done again. But then on December 24th, I get an email saying my withdrawal was complete. Apparently, more money was added and instead of telling me, they simply processed the withdrawal, which triggered a taxable transaction. I get the check on the 3rd and Im informed when I call in that that was from last year and they cant do anything about it. I escalate it, and later create a ticket. They then tell me on the 10th that I can simply do an indirect rollover and be good. Then on the 22nd, I get my tax statement and Im taxed on this amount. I call my current company and they tell me that Fidelity has to fix it, that they cant do the indirect rollover and trigger a change in the taxation of it. That only Fidelity can fix it and fix their 1099-R.

  Business Response

  Date: 02/02/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ******** ********. We wanted to make you aware we called the client on January 24, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Fidelity didnt even answer anything here. This is not a resolution. They made me have a withdrawal and not a rollover as I had multiple other times. They did this withdrawal 6 days before the end of the year. I received the check on the second day of the new year. They state they cant change anything from last year. This is bogus and upsetting. They have listed on the check for me to notify them within 30 days of a mistake and it can be fixed but they say this was no mistake. So this was intentional and now I owe tax on this and this money will not grow anymore. This is unacceptable. They informed me they do not have to notify me when they add anything to my account without my knowledge. That Im expected to sign in monthly to check an account that was already empty, to confirm if its empty anymore or not. They will notify me if they feel like it, but they arent required to. This is bogus. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 02/09/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity additional complaint comments from ******** ********. We wanted to make you aware we emailed the client on February 7, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret ******** ******** is unhappy with our response.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  This is what they sent me. This is NOT a resolution. They informed me two months prior about a different distribution which I immediately called and did a direct rollover. They CHOOSE to not inform me, and choose to make this a taxable event for me.

   

  Dear ******** ********:
  
  Thank you for the additional Better Business Bureau comments we received on February 4, 2025, regarding a check distribution from your Savings Plan. We appreciate this opportunity to respond further.
  
  A $$$$$ dividend was posted to your retirement plan account on November 1 and was paid out on December 23, 2024. This dividend was posted after the full rollover was requested. The $$$$$ de minimus check was mailed due to the plan's threshold.
  
  Fidelity cannot reissue the check as a rollover or adjust your tax form in this situation.
  
  We understand this may not be the expected outcome, and we regret any inconvenience this has caused you.
  
  Sincerely,
  
  ******* *******
  Fidelity Investments
  
  W694746-04FEB25
  
  Notice: All email sent to or from Fidelity Investments is subject to retention, monitoring, and/or review by Fidelity personnel.
  
  Please note that Fidelity is unable to accept orders left over voicemail or email regarding any account.
  
  The information in this email and in any attachments is intended solely for the attention and use of the named addressee(s) and may contain information that is considered privileged, proprietary, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient of this email or if you have otherwise received this email in error, please immediately notify me by replying to this message or by telephone (you may call me collect). Any use, dissemination, distribution or copying of this e-mail is strictly prohibited without authorization from Fidelity Investments.
  
  Fidelity Brokerage Services LLC, Member NYSE and SIPC ***************************************

   

   

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had a brokerage account with ********************** open for several years and have used the account and debit card regularly. I had a series of deposits hit my account this afternoon, totaling just above $5,000. The deposits originated from my Apple Cash wallet (with my first and last name on the transaction), which I have done many times before to the same account. This time, ********************** placed a restriction on my account right away and made my funds unavailable to withdraw or spend on the debit card, even after the deposit hit the account and was available to trade. There was also a restruction on my debit card limiting all *************** took a 1 hour phone call to get the restriction lifted, which required a series of 10+ very personal and invasive questions about my source of funds, what I spend them on, etc. I was also asked specifically about another client by first and last name who I am not related to, which Im sure is illegal or at the least very unethical. The reason for the restriction was cited as security, and I was told my use of the account similar to a checking account is unusual, even though Fidelity supplies a debit card with a $10,000 daily spending limit.I was finally able to get the restriction removed by ******** Fragiome from the ************ but it didnt become available immediately and the error on the card still shows. I was informed everything would be available within 1-2 hours or latest midnight EST tonight. However, this department is already closed and I will not be able to call back for assistance if needed. Submitting this report to confirm this restriction has been fully removed by Fidelity and that it will not happen again as I am a long-time customer.

  Business Response

  Date: 01/28/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint under Case ID # ******** from ****** ******. We wanted to make you aware we emailed the client on January 27, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transferred money in, Fidelity will not release the funds for transfer between Fidelity accounts nor allow withdraw until over 3 WEEKS passes. "extended hold time to protect the investor" is their answer.

  Business Response

  Date: 01/26/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from ***** ******. We wanted to make you aware we emailed the client on January 23, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited a check into my **** and Traditional on the 8th of January 2025 online. The website said there would be a hold, but when you finish depositing It will let you know the hold period is 18 days. Never heard of such. So I was advised to send the check over night and it will be the standard 3 to 5 days hold. I am hearing that the manager overseeing that department is really being stubborn and is making it difficult on expediting the process. I have gathered information that I was give to help out on why I need the money (which I felt uncomfortable, its no one business). And I showed proof of where the check is coming for (my old Voya account). Now when I look everyday It shows it should be a 10 day hold and the 10 days are up. CSR are telling me that they can not get a hold of that department. I asking for the company to please assist. The **** a delightful and helpful. It's the manager over that department that is holding up the process

  Business Response

  Date: 01/27/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from *** *******. We wanted to make you aware we emailed the client on January 26, 2025, to address their complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  No one emailed me on the 26th they were not open on a Sunday further more the shows that they seen it today.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mia

   

   

  Business Response

  Date: 01/29/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a rebuttal to a complaint from *** *******. We wanted to make you aware we emailed the client again today, January 29, 2025, to address her complaint. We consider the matter fully reviewed and resolved. We regret Ms. ******* is unhappy with our response.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After providing all documentation required to disburse funds from the fidelity account of my mother over 2 years ago, again today the agent said the legal team had to approve the fact that I am the power of attorney. The agent stated that although they had the paperwork, it still 2 years later, had not been reviewed.

  Business Response

  Date: 02/02/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from **** ********. We wanted to make you aware we emailed Ms. ******** on January 31, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other company customers, we became victims of unfair business practices. Our account with all the money is on hold for 16 business days. The business made that decision without notification, and we cannot use our money for our son's college payments until the hold is released. The 529 **** program is a ********************************. How can all of this happen?**************************************************************************************************************************

  Business Response

  Date: 01/21/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ******* *********. We wanted to make you aware we emailed the client on January 21, 2025 to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13th, I transferred the amount of $15,000 from my bank to Fidelity for the purpose of purchasing stocks. The funds appeared in my Fidelity account immediately, allowing me to buy *** stock. However, for an unknown reason, the stock was sold automatically, resulting in a loss of $641.96. I have to be refunded or it should be adjusted.

  Business Response

  Date: 01/21/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from Qais Ahmadyaar.
  
  We wanted to make you aware we emailed the client on January 21, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not received an email in regards to this complaint, this is a false statement.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Qais

   

   

  Business Response

  Date: 01/28/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from Qais Ahmadyaar.
  
  We wanted to make you aware we emailed the client on January 27, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When initiating an *** transfer for funds from an external back account to ********************** from Fidelity's website, Fidelity places a 16 business day hold on the funds. Fidelity does not clearly indicate how long this hold will be in advance of making a transfer. This can easily lead to problems with paying bills if money needs to be withdrawn, since it takes almost 1 calendar month for the funds to be available. When making a transfer the only text is: "There may be an extended hold period for your bank transfer that could limit your ability to withdraw or transfer cash between accounts. Some or all of your funds may still be available to trade immediately.* To avoid hold periods, use your bank's website or mobile app to send money into Fidelity."

  Business Response

  Date: 01/19/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***** *********. We wanted to make you aware we emailed the client on January 17, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments