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Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mutual Funds.

Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fidelity Investments has 81 locations, listed below.

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    Customer Complaints Summary

    • 1,358 total complaints in the last 3 years.
    • 591 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with **********************, and the majority of my funds cleared over 30 days ago. Recently, Fidelity locked my account without prior notice and is now requiring a Medallion Signature to release my cash funds. I have no issue if Fidelity decides not to continue banking with me, but they are unilaterally blocking release of my funds to me. These funds are urgently needed to close on a purchase of my home, and the delay is causing significant hardship and ********* make matters worse, Fidelity has refused to provide me with the actual document they claim requires the Medallion Signature Guarantee. This lack of transparency makes it impossible for me to resolve the issue, as 2 of the ***** does not even offer Medallion Signature Guarantees at all. And the other ***** said that Medallion Signature can only be used on stocks and bonds, not on reg checks. When I communicated this to Fidelity, they replied that my only other available option is to ask the bank of originating funds to recall the check. The originating ***** say that this can only be done if the checks are fraudulent, which is not the case.

      Customer Answer

      Date: 01/28/2025

      see attached the response that i get with my response to them.

      Business Response

      Date: 02/03/2025

      To *************************************************** forwarded Fidelity a complaint from ****** ********. We wanted to make you aware we emailed the client on January 31, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.   

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fidelity investment account has been restricted for the better part of a year or so. They gave no reason and have not relinquished my current funds in the account which total $5,024.90. Ive tried contacting them several times and they say customer support will give me a call back but its been a year later and I have yet to receive a call from them. I tried to close my account in hopes they will send a check with my funds, but Im not allowed to close the account. Please help Ive been dealing with this for awhile and Im in desperate need of the funds that are currently stuck. My account number with ********************** is *********.

      Business Response

      Date: 01/21/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from *********** *****. We wanted to make you aware we contacted the client by email on January 21, 2024, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fidelity closed my accounts with no reason, and I only found out because cancelling Bill *** (which they did on their end as a result of closing the accounts) triggers an automated email. When I logged on, I was directed to a customer service number where the customers read from a script that was clearly meant to make me feel like I had done something wrong, and declined to answer questions about why the accounts were closed or how to get my money and securities back. So now I have no idea how or when to get my money back from them. This is completely unacceptable, especially considering I have a high six figure amount in these accounts that they are seemingly sitting on.

      Business Response

      Date: 01/19/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******** *********. We wanted to make you aware we sent an email to the client on January 17, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened this new credit card to use the balance transfer option - First they sent balance transfer check to my ******************* account via mail. However *** never got it and after I called multiple times Fidelity ************* mentioned that the *** reverted the balance transfer check cannot be deposited into my account and I had to wait for 45 days for initial transfer request to be failed.- Second Fidelity ************* suggested over the phone, that they can send a balance transfer check to me via mail to my address, which took another 15 days to receive the check and after I receive it I called Fidelity ************* again and they confirmed to me over the phone its going to be one time fee of 3% and until 11 months for that balance transfer there will be no additional charge on $8000 I took (3% charge was 240 when it is processed).- There on wards Fidelity started charging Interest every month on this balance transfer as if it was a cash advance.- When I reached out Fidelity ************* again they mentioned that they have sent wrong check to me and cannot revert that transaction back to balance transfer transaction. So I ended up paying the entire amount but they charged me a lot which is not correct.And I had to borrow money from my friend to payoff this amount since they are charging too much.I am fine with initial charge of $240 (i.e: 3% transaction fee).I have attached the screenshot of interest changed to my account and pls let me know if you have any questions (My cell # ************)Please help to resolve this issue and get overly charged amount back to me.

      Business Response

      Date: 01/19/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ************ ******** under the above-referenced case ID. We replied directly to the customer in an email sent today, January 17, 2025. We consider this matter resolved with the BBB.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint about Fidelity Investments regarding issues with the Fidelity ********************** poor customer service, and website functionality.Cost Basis Reporting: I need a clear cost basis report to understand the unusually high average cost and the merger with the *******************. Fidelity has not provided adequate answers or transparency.Customer Service Issues: On January 14, 2025, I spent over an hour on the phone and was told I needed to send a written letter for information. A supervisor named Cobby (around 11:45 AM) was rude, unprofessional, and stated he could not help with my requests for merger details or cost basis ***************** Issues: When trying to submit my concerns via Fidelitys website, I received a "Something went wrong" error message, leaving me unable to reach them online.Resolution Requested A detailed cost basis report.Information on how the merger was communicated.An investigation into the poor customer service and website issues.This has been frustrating and disappointing for a company I trusted with my investments.

      Business Response

      Date: 01/19/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from Hee Do Park.

      We emailed the client on January 16, 2025, to address the client's complaint.

      We consider the matter thoroughly reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been making deposits to my Fidelity accounts via mobile app and checks being sent from other financial institutions. ALL of the monies are being held and not clearing. I first noticed this on December 20, 2024 and the funds have still not been released from that one transaction. The current release date is scheduled for January 23rd, however that date has been pushed many times, so i don't trust that its accurate. Other transactions from my other banks (******* and ***********************) are being held up as well. The hardship is that most of my bills are paid out of these Fidelity accounts. I've transferred as much available cash as I can but its a juggling act or a shell game to ensure that each account with a payment due has the cash in it to ensure my payments don't get rejected (mortgage, loan payments, etc.) If there's a problem with any of these items it will affect my credit. Very stressful.

      Business Response

      Date: 01/14/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ******* *****. We wanted to make you aware we emailed the client on January 14, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost my job the 19th of December and I took all my 401k out on the 27th of December they sent my 3k check to the wrong address, even though I changed my address twice with them and my employer. They canceled that check and told me that they would expedite it and it would be here by Friday the 10th. When it didnt arrive I called back and they told me the check has not even been sent yet and it would be a 10 day hold. I have talked to several representatives they all tell me something different and I dont believe a word they say. I am talking to a lawyer about it now. I want my money. This is my money and for some reason they are withholding it from me.

      Business Response

      Date: 01/19/2025

      To Whom It May Concern:

      Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on January 16, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fidelity investments information on **** *** and traditional *** is misleading and their business dealings are suspicious. I was taking my pension from an account ( ********************* and rolling it over to a **** *** in another bank ( **********************). I was giving misinformation on tax rules and their business practices.

      Business Response

      Date: 01/19/2025

      To Whom It May Concern: 

      Your organization forwarded Fidelity a complaint filed under the above-referenced case ID.

      We contacted our client directly on January 16, 2025, and are currently working on a resolution. We consider this matter closed with the BBB. 

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 01/28/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
      I received a phone call from a representative of fidelity investments regarding this matter. This problem was not fixed and I was made to believe that I was incorrect in what I was told. After about 15 or 20 minutes he apologized to me for misinformation where really no one is to blame. Still a very strange and puzzling phone call with no resolution options insight.
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 01/30/2025

      Dear Better Business Bureau:

      Your organization forwarded Fidelity a complaint from ****** *******. We wanted to make you aware we emailed the client on January 30, 2024, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret Mr. ******* is unhappy with our response.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
      To BBB from ****** *** ******* in regards to fidelity investments complaint. I have followed all instructions in this matter and been courteous to the process. Fidelity investments hasn't resolved the matter but they just informed me on them doing a internal investigation. Their attempts to deflect the blame or not receive a unsatisfying grade from BBB is their attempts. As once a customer of ******************** I would look closer into their business history. Thank you and now just looking to end communication or connection with this problem.
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 18NOV24, there were several fraudulent transactions from a chain of store called Stop and Shop on the east coast from several different cities totaling $440.94 on my son's Youth account. Since, we are in the *********************************, and as Fidelity is a a prominent financial institution, I expected this to be resolved quickly and without hesitation. I contacted Fidelity immediately and I have been given the run around. On 27DEC24, my son received a letter stating that the clam was closed dated from 2DEC24. I contacted Fidelity but the send me to the debit card services and debit card services stating at the fraud department needs to reach me and they can not them on the phone with me, I feel that this is not going to be resolved and my son's account will not be reimbursed. The Transactions are as followed:Nov-******* DEBIT CARD PURCHASE STOP & SHOP 0555 LEVITTOWN -$54.94 Nov-******* DEBIT CARD PURCHASE STOP & SHOP 2633 ********* -$95.00 Nov-******* DEBIT CARD PURCHASE STOP & SHOP 2813 LONG BRANCH -$97.00 Nov-******* DEBIT CARD PURCHASE STOP & SHOP 2814 ************ -$97.00 Nov-******* DEBIT CARD PURCHASE STOP & SHOP 0887 ********** -$97.00 I have been calling Fidelity to remedy fraudulent card transactions on my son's youth account which is almost on a daily basis now since these transactions which occurred on 18NOV24. I have been getting the run around that the fraud department will contact me. Fidelity's Debit Card Services fraud department has not contacted me about anything. My son received a letter after Christmas 27DEC24 stating that the fraud claim has been closed.I have called several times to resolve this and Debit Card services assures me I will contacted I am just seeking reimbursement on the account.

      Business Response

      Date: 01/19/2025

      To Whom It May Concern:

      Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

      We contacted our client directly on January 16, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.

      Sincerely,

      Fidelity Investments

      Customer Answer

      Date: 01/21/2025

      I do not Accept the response made by Fidelity as resolved to this complaint. I have not been contacted. I continue to call without this being resolved. No reimbursement has been done. This is exactly what Fidelity has been doing just closing claims without even acknowledgement or reimbursement.  

       

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

      Business Response

      Date: 01/28/2025

      To ********************************************* forwarded Fidelity a complaint from ***** *****. We wanted to make you aware we responded by email to the client on January 28, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

      Sincerely,

      Fidelity Investments

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was charged 6k in only one day in ********* when I was in ********** for some reason someone got hold of my atm information and they made a cash advance of 1k about 6 times in one day and the bank declined to refund the money please help me I need to get money back.someone called me her name was ****** card service her phone number is ********** I kindly request that you investigate this matter and provide a resolution. Please credit my account with the disputed amount at your earliest convenience. I have also enclosed supporting documentation, such as screenshots of my account statement or other relevant evidence.If you require further information to assist in your investigation, please do not hesitate to contact me at the phone number or email address listed above.Thank you for your attention to this matter. I look forward to your prompt response and resolution of the dispute.

      Customer Answer

      Date: 01/14/2025

      MY ATM FRAUD CLAIM WAS DENIED BY ONE OF THE BIG BANKS FIDELITY. it was 6 thousand charges in one day in ********* while I was in ********** and they don't want to refund the money saying that the charges were valid please help me get my refund. I need the money so I can help the family members whose homes were destroyed in the wildfires in ** please if anything can be done, it will be helpful.

      Customer Answer

      Date: 01/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Jirayer Vartatanian

    Fidelity Investments is NOT a BBB Accredited Business.

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