Business Profile

Mutual Funds

Fidelity Investments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,359 total complaints in the last 3 years.
593 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been making deposits to my Fidelity accounts via mobile app and checks being sent from other financial institutions. ALL of the monies are being held and not clearing. I first noticed this on December 20, 2024 and the funds have still not been released from that one transaction. The current release date is scheduled for January 23rd, however that date has been pushed many times, so i don't trust that its accurate. Other transactions from my other banks (******* and ***********************) are being held up as well. The hardship is that most of my bills are paid out of these Fidelity accounts. I've transferred as much available cash as I can but its a juggling act or a shell game to ensure that each account with a payment due has the cash in it to ensure my payments don't get rejected (mortgage, loan payments, etc.) If there's a problem with any of these items it will affect my credit. Very stressful.
Business Response
Date: 01/14/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ******* *****. We wanted to make you aware we emailed the client on January 14, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lost my job the 19th of December and I took all my 401k out on the 27th of December they sent my 3k check to the wrong address, even though I changed my address twice with them and my employer. They canceled that check and told me that they would expedite it and it would be here by Friday the 10th. When it didnt arrive I called back and they told me the check has not even been sent yet and it would be a 10 day hold. I have talked to several representatives they all tell me something different and I dont believe a word they say. I am talking to a lawyer about it now. I want my money. This is my money and for some reason they are withholding it from me.
Business Response
Date: 01/19/2025
To Whom It May Concern:

Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on January 16, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Initial Complaint
Date:01/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fidelity investments information on **** *** and traditional *** is misleading and their business dealings are suspicious. I was taking my pension from an account ( ********************* and rolling it over to a **** *** in another bank ( **********************). I was giving misinformation on tax rules and their business practices.
Business Response
Date: 01/19/2025
To Whom It May Concern:

Your organization forwarded Fidelity a complaint filed under the above-referenced case ID.

We contacted our client directly on January 16, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Customer Answer
Date: 01/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I received a phone call from a representative of fidelity investments regarding this matter. This problem was not fixed and I was made to believe that I was incorrect in what I was told. After about 15 or 20 minutes he apologized to me for misinformation where really no one is to blame. Still a very strange and puzzling phone call with no resolution options insight.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 01/30/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ****** *******. We wanted to make you aware we emailed the client on January 30, 2024, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret Mr. ******* is unhappy with our response.

Sincerely,

Fidelity Investments
Customer Answer
Date: 02/04/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
To BBB from ****** *** ******* in regards to fidelity investments complaint. I have followed all instructions in this matter and been courteous to the process. Fidelity investments hasn't resolved the matter but they just informed me on them doing a internal investigation. Their attempts to deflect the blame or not receive a unsatisfying grade from BBB is their attempts. As once a customer of ******************** I would look closer into their business history. Thank you and now just looking to end communication or connection with this problem.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 18NOV24, there were several fraudulent transactions from a chain of store called Stop and Shop on the east coast from several different cities totaling $440.94 on my son's Youth account. Since, we are in the *********************************, and as Fidelity is a a prominent financial institution, I expected this to be resolved quickly and without hesitation. I contacted Fidelity immediately and I have been given the run around. On 27DEC24, my son received a letter stating that the clam was closed dated from 2DEC24. I contacted Fidelity but the send me to the debit card services and debit card services stating at the fraud department needs to reach me and they can not them on the phone with me, I feel that this is not going to be resolved and my son's account will not be reimbursed. The Transactions are as followed:Nov-******* DEBIT CARD PURCHASE STOP & SHOP 0555 LEVITTOWN -$54.94 Nov-******* DEBIT CARD PURCHASE STOP & SHOP 2633 ********* -$95.00 Nov-******* DEBIT CARD PURCHASE STOP & SHOP 2813 LONG BRANCH -$97.00 Nov-******* DEBIT CARD PURCHASE STOP & SHOP 2814 ************ -$97.00 Nov-******* DEBIT CARD PURCHASE STOP & SHOP 0887 ********** -$97.00 I have been calling Fidelity to remedy fraudulent card transactions on my son's youth account which is almost on a daily basis now since these transactions which occurred on 18NOV24. I have been getting the run around that the fraud department will contact me. Fidelity's Debit Card Services fraud department has not contacted me about anything. My son received a letter after Christmas 27DEC24 stating that the fraud claim has been closed.I have called several times to resolve this and Debit Card services assures me I will contacted I am just seeking reimbursement on the account.
Business Response
Date: 01/19/2025
To Whom It May Concern:

Your organization forwarded Fidelity a complaint filed under the above referenced case ID.

We contacted our client directly on January 16, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.

Sincerely,

Fidelity Investments
Customer Answer
Date: 01/21/2025
I do not Accept the response made by Fidelity as resolved to this complaint. I have not been contacted. I continue to call without this being resolved. No reimbursement has been done. This is exactly what Fidelity has been doing just closing claims without even acknowledgement or reimbursement.

Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 01/28/2025
To ********************************************* forwarded Fidelity a complaint from ***** *****. We wanted to make you aware we responded by email to the client on January 28, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was charged 6k in only one day in ********* when I was in ********** for some reason someone got hold of my atm information and they made a cash advance of 1k about 6 times in one day and the bank declined to refund the money please help me I need to get money back.someone called me her name was ****** card service her phone number is ********** I kindly request that you investigate this matter and provide a resolution. Please credit my account with the disputed amount at your earliest convenience. I have also enclosed supporting documentation, such as screenshots of my account statement or other relevant evidence.If you require further information to assist in your investigation, please do not hesitate to contact me at the phone number or email address listed above.Thank you for your attention to this matter. I look forward to your prompt response and resolution of the dispute.
Customer Answer
Date: 01/14/2025
MY ATM FRAUD CLAIM WAS DENIED BY ONE OF THE BIG BANKS FIDELITY. it was 6 thousand charges in one day in ********* while I was in ********** and they don't want to refund the money saying that the charges were valid please help me get my refund. I need the money so I can help the family members whose homes were destroyed in the wildfires in ** please if anything can be done, it will be helpful.
Customer Answer
Date: 01/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Jirayer Vartatanian
Initial Complaint
Date:01/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fidelity Investments credit card company has errors in calculating interest for balance transfers and overcharges credit card users by charging incorrect interest charges.Please refer attached statement for Oct 2024. On the October credit card statement, I had 0% balance transfer for three balances of $49.49, $1056.90 and $661.75 totaling $1768.14 which expired with Oct 2024 statement. The Oct 2024 statement closing date was 10/29. As you can see from the statement, I paid $2000 on 10/28. I did not expect Fidelity to charge me any interest on these balances.I was surprised to see interest charge of $28.09 for these balances on the Nov statement attached.I called Fidelity and had to argue with the customer support for more than an hour before they agreed to the mistake and agreed to refund the incorrect interest charges in the Dec statement,When the Dec statement came, I see the incorrect interest charges of $28.09 were reversed, however, Fidelity again charged a new interest charge of $29.90 on 12/30 on the 0% interest balances that were paid off on time in Oct.I am concerned that Fidelity overcharges many other customers because of the issues with their interest calculations process.Please ask Fidelity to fix the issue in their interest calculation on balance transfers and refund me and all other customers who they have overcharged.
Business Response
Date: 01/19/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***** ******* under the above-referenced case ID. We replied directly to the customer in an email sent today, January 17, 2025. We are working on a resolution with the client. We consider this matter resolved with the BBB.

Sincerely,

Fidelity Investments
Customer Answer
Date: 01/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
In the attached Oct statement, balances $49.49, $1056.90, $661.75 totaling $1768.14 with 0% APR expired with the Oct Statement.
Oct Statement closing date: 10/29/24
Oct Statement Payment due date: 11/24/2024
I made payment of $2000 on 10/28/24 which is before both dates mentioned above and should have paid off the balance due Oct in full, however, I was still charged interest.
Fidelity credit card has failed to acknowledge the issue or given any indication if they will address the root cause

Regards,
*****

Business Response
Date: 02/04/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ***** ******* under the above-referenced case ID. We replied directly to the customer in an email sent today, February 4, 2025. We consider the matter thoroughly reviewed and resolved.

Sincerely,
Fidelity Investments
Initial Complaint
Date:01/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Formal Complaint Regarding Account Restriction and Request for Compensation To Whom It May Concern,I, ****** *******, writing to formally lodge a complaint regarding the unwarranted restriction of my account with **********************, which has been ongoing for over two weeks and has caused significant financial harm and distress.On December 31, 2024, I complied with your request to call and verify my information. During that call, I was informed that my account would be unsuspended within one day. However, despite this assurance, my account remains restricted, and I have not been provided with any valid explanation for this delay.I have made multiple attempts to obtain clarification as to why my account remains blocked, yet Fidelity has failed to provide any substantive justification. This lack of transparency and action is both unprofessional and unacceptable, particularly as it has directly caused me financial losses.Due to my inability to access my account, I was unable to sell my Rivian shares at the appropriate time. The price of these securities declined during the period of restriction, resulting in financial losses that could have been avoided had my account not been unjustifiably blocked.I hereby request the following:1.Immediate removal of the restriction on my *********** detailed explanation of the reason for the restriction and why the promised timeline was not adhered to.3.Compensation for the financial damages incurred due to Fidelitys negligence, specifically the losses sustained from being unable to sell my ****** shares.I expect a prompt response to this matter. If Fidelity fails to address this issue in a timely and satisfactory manner, I will have no choice but to escalate this matter by filing a complaint with regulatory authorities and pursuing further legal action.Thank you for your immediate attention to this matter. Please contact me at your earliest convenience to confirm the resolution of this issue.Sincerely,
Business Response
Date: 01/19/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ****** *******. We wanted to make you aware we spoke with the client on January 16, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Customer Answer
Date: 01/21/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I have spoke to Fidelity and they told me the issue is resolved but my account is still blocked and I have no access to my online account.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Farhid

Business Response
Date: 01/30/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ****** *******. We wanted to make you aware we emailed the client on January 30, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:01/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apparently due to a recent uptick in fraud cases, Fidelity has started placing 16 day holds on mobile check deposits to some of its Cash Management Accounts. It's important to note, and I've confirmed this with customer service, that the hold is not communicated in advance. The money shows in your account balance but it actually isn't available so if you have a bill on auto-pay, like I did, it will be declined - like mine was. Fidelity's own robot recordings say checks clear within seven days, so this policy is not well communicated or understood.
Business Response
Date: 01/13/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ****** ********. We wanted to make you aware we emailed the client on January 13, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Customer Answer
Date: 01/14/2025
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
Fidelity sent me a message saying that they have added a vague "deposits may be delayed" message to their check upload screen. This is not satisfactory as the policy is 16 business days (almost a month) and "may be delayed" does not convey the seriousness and inflexibility of this change. What I would like from Fidelity is: 1) a copy of the 16-day policy in writing, 2) confirmation of when the policy will change, and 3) clarification as to whether they reserve the right to do something like this again in the future. This will allow me to make an informed decision about whether to bank elsewhere.
Regards,
Lauren

Business Response
Date: 01/19/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity additional comments from ****** ********. We wanted to make you aware we emailed the client again on January 15, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:01/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have transferred a total of $250000 on 12/27/2024 and 12/30/2024 from my *************** account over to **********************. Normally these funds are settled within 1 ~ 3 business dates. However, this time I was told that the first $50,000 will be available on 1/23/2025, another $100000 on 1/23/2025, or roughly one month later. The reason given to me was because the holiday delay. This is totally unacceptable! Due to the market condition change, these delays will have cost me several good investment opportunities, or at least $10000 total. I want Fidelity to get my deposit available to use right away, and compensate the loss of the earning caused by the delay.
Business Response
Date: 01/13/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from *** Sun. We wanted to make you aware we emailed the client on January 13, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments
Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Fidelity Customer for many years.This complaint solely involves their Debit Card Services.I made a payment using their Debit Card, through *****. But, I made it to the wrong party. I was able to contact that same party, & they agreed to reverse the payment back to me. This all occurred between 8/15/24, and sometime in Dec. 2024, when I learned that the funds actually had been reversed, thru *****, on 11/13/2024. Since then, I have been chatting, texting, emailing and talking by-phone with *****, Fidelity Investments, and Fidelity Debit Card Services. My experience has been extremely frustrating: Repeating the train-of-events over & over, ***** saying they do not hold funds, Fidelity (Corp. office) saying I must contact the Debit Card Services (issued by a different bank), and Fidelity Debit Card Services being very hard to connect with (confusing prompts, disconnects, no way to email them & inadequate account information on their website)! *********************************** ************.
Business Response
Date: 01/12/2025
Dear Better Business Bureau:

Your organization forwarded Fidelity a complaint from ******* G. *********. We wanted to make you aware we emailed the client on January 10, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.

Sincerely,

Fidelity Investments

Customer Answer
Date: 01/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* *********

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Fidelity Investments is NOT a BBB Accredited Business.