Reviews

This profile includes reviews for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fidelity Investments has 81 locations, listed below.

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  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

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  Fidelity Investments

  82 Devonshire St Boston, MA 02109-3614

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  Fidelity Investments

  500 Salem St Smithfield, RI 02917-1288

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  Fidelity Investments

  405 Cochituate Rd Framingham, MA 01701-4648

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  Fidelity Investments

  801 Boylston St Boston, MA 02116-2625

Review Details

• Review fromDawn N

  Date: 06/08/2025

  1 star
  A customer service representative gave me the wrong fax number, so my documents went to the wrong department. I waited 2 months for a response, called customer service again, and was told my documents were "nulled" cause it was the wrong department! ?!?!? They couldn't forward it to the correct department? I actually asked her that, and her response was an apology.

• Review fromJoe J

  Date: 05/24/2025

  1 star
  ******** business to deal with when it comes to receiving your funds from Fidelity. Please find another company to do business with.

• Review fromDiane D

  Date: 05/22/2025

  1 star
  This company doesn't even deserve 1 star! After trying to access our account, which took months because it was in my husband's name who has health issues, I was finally able to have them close our account and send us a check for our investments. I deposited the check in my bank and then a week later they stopped payment on the check. My bank charged me $15 for that stop payment. I called Fidelity and found out that they stopped the payment because the money was taken out of the wrong account!!!!! We only have one account - how could they do that!!!!! I'm so disgusted with this company. It's a good thing I didn't write a check against this amount or it would have been worse.

• Review fromsurly j

  Date: 05/20/2025

  1 star
  THIS COMPANY IS AWFUL! They locked my account ***************************************** When I called in to get my account unlocked, they told me FRAUD ***** closed at 5pm Eastern! I spent 20 minutes on the phone with 2 different people that were inept at best. The first one told me I had to download a MFA - Multi-Factor Autheticator, but could not tell me how to set it up or download. I asked to speak to supervisor and he said he was not familiar with *** and all he could do was enter a ticket to have Fraud call me back tomorrow - when they come back to work. I asked how a multi-billion dollar company can not have 24x7 security team on call....he said...I don't know...good question!

• Review fromTony L

  Date: 05/08/2025

  1 star
  Really Bad Company to acquire Credit Card. I dealing with really bad experience with this Company after closing my CC account due to unexplained minimum payment. You basically dont have access to your account online anymore after you closed the account, you have to call in every month to make your payment. My first month payment due when I called in the representative dont tell you how much you need to pay? I thought my minimum payment should cover my monthly payment and they didnt tell you so come to next month they tap on late fee charge $41 because your payment was not covered the required amount which I cant tell or see my account online. This is a way of them ripping consumer off so be careful. Do Not Open CC through Fidelity Investment. Worst CC company I ever experience.

• Review fromDerek L

  Date: 05/07/2025

  1 star
  I want them gone. I ordered a debit card and it said it would take 3-5 days and its 15 days later with no card. Enough said. Spit them out

• Review fromJen R

  Date: 05/07/2025

  1 star
  I had hundreds of thousands of dollars at Fidelity, then literally -POOF! They shut down my account and prevented me from having any access to the online portal. I had to spend weeks on the phone with them trying to move my money elsewhere. The single greatest nightmare of my banking life! NEVER trust Fidelity!

• Review fromNatashia N

  Date: 05/06/2025

  1 star
  I was locked out of my account two weeks go on 4/25/25 when they decided to add personal email and phone number to my account. The verification code wants to go to an invalid phone number but before it went to my work email address. This phone number is clearly invalid. There were no security questions added to my account to verify me. I could not update any of this information from this page before I was locked out. I spoke to a representative who stated they need to verify who I am through public records but was this representative asked me about people I knew and not about myself. I advised I would not answer questions to verify my account about other people but if they asked questions about me that I would answer. I was advised they would continue to ask about other people. These were questions they stated they were gathering information from public records. This company is used by my employer. When I refused, they stated they would try to get the account verified and have someone to call me back. It is now 5/6/25 and I have not been contacted back. I can't deal with this company. I am contacting my employer to let them know they are not allowing me into my account. This is ridiculous,

• Review fromkolten W

  Date: 05/05/2025

  1 star
  one of the worst companies. They do not do anything for you, all they do is schedule and appointment for the next week, week after week. Go any but here

• Review fromJim C

  Date: 05/02/2025

  1 star
  Awful overall customer service. General lack of knowledge. It takes 10 days to clear a certified check when it was deposited directly at a branch? $1000 max online check deposit? No explanation on why?There are so many banks out there. Avoid Fidelity.