We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Gilt Groupe, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Gilt Groupe, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gilt Groupe, LP has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered items 4/3/25 my credit card was charged $176.95 same date. Delivery dates April 13 14 15 but order cancelled without notice. Contacted Gilt customer service #******* they said they couldn't verify me and not charged! I informed Gilt that I was charged $176.95 on 4/3/25. Gilt kept sending me "boiler" responses. I informed Gilt I wanted my order delivered or refund my money immediately. To date no order or money returned. I am a 76 year old single woman, Elder Abuse!

      Business Response

      Date: 04/18/2025

      Dear ******, 
      Thank you for allowing us to assist, we were happy to review. Looking into this your order was canceled as some of the billing information you provided on the order did not match what was on file with your financial institution. As this order was canceled, you were not charged. What you see on your account is an authorization hold, which is a temporary hold that occurs when an order is placed, to ensure the funds are available. This typically falls off in 3 to 5 business days, and depends on your financial company. We have confirmed that no charges were placed, as well as that the authorization hold is no longer active in our system. 
      Sincerely, 
      Member Services

      Customer Answer

      Date: 04/22/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****** ***

      There was nothing wrong with information I provided to purchase items.  I was never informed my order was cancelled.  I only found out when I made an inquiry why I had not received my order.  Also the money was deducted from my account, it was not just a hold.  It has been credited.  

       

      Business Response

      Date: 05/06/2025

      Dear ******, 

      Thank you for your response. This order was never charged, as it was canceled. The credit you are referring to was the temporary hold being released into your account. Please see the provided screenshot of your receipt showing that the authorization has expired. 

       

      Sincerely, 

      Member Services

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Gilt online for 2 pairs of shoes a value $1,413.65 on 3/8/2025. I entered the new address on the delivery options page. I spoke to many people at gilt that did not help me. The last supervisor I spoke to was ***** which told me they could not help me because I paid with Afterpay.

      Customer Answer

      Date: 03/24/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 03/29/2025

      Dear ******,
      Thank you for allowing us to assist, we were happy to review. We recognize that it can be disappointing and frustrating to not receive an item you were eagerly anticipating. After investigating the order in question, we determined that the order was delivered on 3/13/2025.
      Since this order was paid for via Afterpay, we recommend reaching out to your financial institution to file a claim to dispute the charges. We are unable to provide any additional assistance with the billing for this order.
      Sincerely, 
      Member Services

      Customer Answer

      Date: 03/31/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased from GILT and was delivered an EMPTY boxFrom GILT. **************** opened A ticket couple days later the emailed response was: The package was delivered so we can not help you, refund the money or replace item GILT completely ignored my report that an EMPTY BOX was delivered. No comment about them looking into it either with THEIR EMPLOYEES whom would be the only folk aware of the purchase-what the PACKAGED CONTENTS should have been, neither did they say that FED X the carrier would be contacted. GILT totally overlooked and took No RESPONSIBILITY then dismissed me.First time this has ever happened in all of my years of online ordering from anywhere. GILT has lost a long time GILTs behavior suggests that they ARE AWARE of their apparent THEFT problems there but choose to ignore it by not even addressing.

      Business Response

      Date: 03/20/2025

      Dear Fredelisa, 
      Thank you for allowing us to assist, we were happy to review. We see that you were refunded in full to your Gilt account credit for the missing item on on 3/10/2025, by one of our Representatives. Thank you for allowing us the time to work with our carrier to resolve the issue! 
      Sincerely, 
      Member Services

    • Initial Complaint

      Date:03/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received. Never heard from. Feb 6th No shipping information.. nothing.. where's my order

      Business Response

      Date: 03/20/2025

      Dear *******, 

      Thank you for reaching out! After reviewing your complaint we have been unable to locate with the email you provided. The order number you submitted is not linked with us. Reviewing your screenshot, this was placed with a company named "Gultt" which we are not affiliated with in any way. We are ********. We suggest you reach out directly to the company that you placed your order with for additional support. 

      Sincerely, 

      Member Services 

      Customer Answer

      Date: 03/24/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased earrings from gilt order number ********** They sent me a ****** I mailed back the item weeks ago They have received it yet I get no refund I called multiple times they said they are doing it but never do I tried to call today was on hold 25 mins no one picks up.Asked to speak with a supervisor before none available and asked for a call back no one called. I would like my refund asap I dont know what else to do

    • Initial Complaint

      Date:02/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my Gilt order due to the item being damaged when I received it. they provided a free shipping label. I mailed the item back via ****** I received an email notification on 10/18/24 that my return was received by Gilt and the refund would show on my original form of payment within 3-5 business days. I have since followed up three times and have not received my refund.

      Business Response

      Date: 03/01/2025

      Dear *******, 
      Thank you for allowing us to assist, we were happy to review. Looking into this, we were first notified of your concerns at the end of January 2025. Your initial refund failed and we requested an alternate form of payment. We were happy to see that you were refunded $86.31 to your alternate form of payment, and $20 to your Gilt account credit on 2/25/2025. We hope this information helps! 
      Sincerely, 
      Member Services

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a bag back in December for a bag. The bag never got to me I ended up having to file a ***** claim because neither Gilt or Afterpay would help me with this issue. I filed a claim with ***** and they could only reimburse me $100 on an item that was $473 because this company doesnt issuer their items to cut cost and gave me a $50 credit as if that was suppose to do anything. Cheap a** company.

      Business Response

      Date: 02/21/2025

      Dear ********, 

      Thank you for allowing us to assist, we were happy to review. We have thoroughly reviewed the matter and, upon investigation, we can confirm that we have proof of delivery from our carrier. We also considered the possibility of offering an exception in your case; however, we found similar claims of delivered item that were not received. Based on the available information, we regret to inform you that we are unable to provide a replacement or refund at this time.

      Sincerely, 

      Member Services 

       

    • Initial Complaint

      Date:02/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order after previously receiving a credit due to not receiving an item previously paid for. After paying to expedite the order for $17.99, I received a completely different item than what was ordered. The purchased earrings never arrived and instead it is a shirt pin by the same designer. I contacted gilt 30 minutes after it arrived to only be told they will create a return label but the issue will have to be resolved on the backend with no expected resolution date, which is unacceptable. When I inquired about receiving the item I actually paid for and having it expedited in time for an upcoming vacation, I was told they couldnt because the item is probably in the wrong place. To make this worse, I asked to only have my expedited shipping fee refunded and the item and was told because I received something by the expected date, they wouldnt be able to. But, she could give me a $10 credit on a $230 order. So, as a consumer Im being penalized twice ($80 store credit wasted + not getting any true resolution) because you all did a puss poor job but its okay because it made it on time? I want my money back including the shipping fee or the item I paid for sent to me overnight to receive by 2/11/25.

      Business Response

      Date: 02/19/2025

      Dear ******, 
      Thank you for allowing us to assist, we were happy to review. We apologize that you received the incorrect item. We have refunded the expedited shipping on 2/19/2025, as you did not receive the item you ordered. We have confirmed that the correct item is not available, and were happy to see that a previous representative provided you with a return label. Once we receive the item back you will receive your refund within in 7-10 business days. 
      Sincerely, 
      Member Services

      Customer Answer

      Date: 02/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *****

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of sunglasses (Burberry Women's 4388U 55mm Sunglasses) in the color multi but instead I received the wrong color. **************** is absolutely horrible and offered no solution. I just want the correct product.

      Business Response

      Date: 02/18/2025

      Dear Mahlia, 
      Thank you for allowing us to assist, we were happy to review. We apologized you received the incorrect item. We are currently looking into what caused this to happen, as it could be due to an error in packing, or could be an error with the listing on our site. While we review we are unable to offer a replacement, as we may not have the correct item available. We were happy to see that you were provided a return label, to be refunded for the incorrect item. Once we receive the item back your refund will be processed in 7-10 business days. 
      Sincerely, 
      Member Services

    • Initial Complaint

      Date:01/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a Predire Paris LED Treatment Mask with Cleanse for $119.07 with order #********** on December 5, 2024. I received the order on Dec 14, 2024 and immediately contacted customer service as the product would not turn on and is defective. I submitted a service ticket ******* on Dec 17, ************************************* a replacement (working product). They did not respond to send a replacement or issue a refund.I submitted another new service ticket ******* on Jan 7, 2025 with instructions to ship back the defective product via ***** on 1/7. It now seems to be stuck in in transit and has not been delivered via ***** Surepost and there is no way file a ***** claim with this prodiver. The ***** tracking number is: **********************. **** is saying that they will not issue a refund until the product is returned.I am asking for a full refund of my order as I have shipped the product via their requested shipping channel for a product that is defective and did not work.Return details sent to Gilt:Order: Order #********** Description: Predire Paris LED Treatment Mask with Cleanse Damage/Defect: The product doesn't turn on. The controller isn't working to turn on the mask.Shipping: There was no visible damage to the box during ***************** are attached Requested resolution: Please provide a refund. I previously requested a product replacement however it was never received.

      Business Response

      Date: 02/05/2025

      Dear *****, 
      Thank you for allowing us to review. We are happy to help! We apologize that your received a defective product! As this item was being returned to one of our *************** we did require for it to be received and processed before a refund could be given. We were happy to see that the refund for the item was processed on 2/1/2025 to your original form of payment. Please allow 3-5 business days for this to reflect on your statement. 
      Sincerely, 
      Member Services

    Gilt Groupe, LP is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.