Reviews

This profile includes reviews for Gilt Groupe, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gilt Groupe, LP

  20 Channel Ctr St Fl 3 Boston, MA 02210-3438

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  Gilt Groupe, LP

  150 Omicron Ct Shepherdsville, KY 40165-9594

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  Gilt Groupe, LP

  2 Park Ave Fl 4 New York, NY 10016-5602

Review Details

• Review fromPratibha B

  Date: 05/27/2025

  1 star
  I ordered 7 purses from this store; 6 were supposed to come in one package. I only received 3 purses and even after repeated customer service calls, they were unable to resolve my issue. They attempted to gaslight my concern by saying that they checked the package weight, which they never proved to me. The package weight ******* was only 11lbs .. how can 6 purses with metal chains in a package weigh 11 lbs! Also one of the purses I got was not the one I ordered. I got a random cheap purse and not this one, which is what I ordered. I am so frustrated after having contacted you all three times. I have reached out to the bank to dispute payment. Definitely not shopping there again

• Review fromAdriana J

  Date: 05/01/2025

  1 star
  I purchased a *** bag from **** for over $2,000 back in December 2022. I never thought to question the authenticity of the bag, as **** has an authenticity guarantee for all of THEIR products (i.e., brand new products from **** retailers that are allegedly vetted versus used products from third parties that **** sells). I recently had several bags inspected by a professional and very ***utable luxury authentication company (Entrupy) and discovered the *** bag from Gilt was FAKE. I immediately contacted Gilt and informed them of my findings and provided them with the evidence letter from Entrupy detailing the inconsistencies with the bag / explaining why it could not be authenticated (also noting that the bag had never even been used - all tags were still intact, as well as the original hardware protective wrapping). ***** customer service *** I spoke with informed me numerous times of Gilts authenticity guarantee but explained that since the return window had expired, I couldnt return the itemso basically Gilts authenticity guarantee only applies during the allotted 21 day return window, which, as we all know, is NOT how a product guarantee works. I explained several times that I wasnt seeking a standard return and just wanted them to rectify the egregious situation, especially considering their authenticity guarantee.After much back and forth, I was told the matter was being elevated, and I would receive an email response in the coming days. Much to my dismay, the email response I received simply detailed, again, that the return window had closed and there was nothing they could / would do. Ive sent several response emails explaining yet again that this isnt a standard return but an authenticity issue, all of which have gone unanswered.All of that is to say, I paid over $2,000 for a FAKE *** bag, and despite Gilts alleged authenticity guarantee and providing proof of the inauthenticity, Gilt is refusing to do anything to remedy the situation.

• Review fromChristopher H

  Date: 02/06/2025

  1 star
  Wow funny to see soo many bad reviews. No wonder they dont flinch when I got tired of no response and said I would file a complaint with BBB. This company should be shut down. They never shipped my product and took my money anyway,

• Review fromFabiola D

  Date: 08/31/2024

  1 star
  Im so disgusted with this Company Gilt , I purchased an Effy fine jewelry necklace and earring. These two items were scheduled for delivery on 8/23/2024 . I came home from an appt on 8/22/2024 and was going through my messages to find out package was delivered at mailbox . I was not home at the time of delivery . The item was nowhere to be found . I called Gilt customer service and they told me I had to wait 5 days the package may show up . Yeah right . I contacted the *********** they claim it was delivered . So where is it ??????..Gilt said contact After pay . They hold no responsibility . Gilt should do better . The *********** requires insurance . **** will not help you if a package says delivered and you didnt get it . My money does not grow on trees . I will not shop at ********** no insurance or a way to sign for packages that are of high value ..You lost a good customer Others will follow suit ..

• Review fromTrang N

  Date: 08/12/2024

  1 star
  I canceled my order before it was shipped per policy (looks like they changed that policy after the fact) and was told by multiple agents I would not be charged since it has not shipped yet. The items then shipped and an agent reassured me I would not get charged. Supervisor then told me the agents were wrong and bc they were shipped, I will be charged. The items shipped to the wrong address! They still will not repay me for my items.

• Review fromTerri H

  Date: 05/15/2024

  1 star
  I ordered from this company a few years ago and because of the poor quality of the items I received I made no further purchases. Recently the company began sending me emails insisting I had a $20.00 (usd) credit with them to use for any purchase. When I tried to purchase shoes for $19.99 (with free shipping) **** tried to charge my credit card for the purchase, I contacted their customer service team (by online chat) and was told they would apply the credit AFTER I made the purchase. This gave me the impression that they were committing fraud because there should not be a charge at all to my credit card. I reside in ************ and there is no sales tax on shoes. Beware of this company. They have multiple unresolved complaints and and I would never give them or store my credit card with them.

• Review fromMelissa W

  Date: 04/19/2024

  1 star
  Sent me a used watch without mentioning it was previously owed in the description. The watch was $149. When I opened the box you could clearly tell that it was handled before. The clock was already set and there were no stickers. When I called customer service they only offered a refund of $20. False advertising!!!!!

• Review fromJoanne D

  Date: 04/19/2024

  1 star
  This is worst online store forever. I never have a bad experience until shopping at this store. Stuff they promise is not being followed through. Please beware of this online retail store!! Their customer service is the worst. No response! Stay away from this store!

• Review fromErica N

  Date: 03/03/2024

  2 stars
  I have purchased many items from this company and have been reasonably satisfied until my last return. I used their return label and their rules however have never received a credit or refund. Numerous emails have gone back-and-forth and they are even admitting that they had no tracking on their return label, but somehow this is my fault . Buyer aware of their somewhat shady business practices

• Review fromJohn S

  Date: 09/07/2023

  1 star
  I will in the future no better than any purchases from the subpar retailer scraping the bottom of the barrel for a discount retailer well gilt is a low as you can get. Reminder with that you can expect no service no quality and little to no satisfaction but they will offer a bucket full of bs and headaches and ************** for you trying to do the contortions needed to get them to give you refund. Remember you get what you pay for. **** has a lot of reasons why there might be an issue but none for resolving it and as *** the customer supervisor told me in no uncertain terms "you're on your own". And with a patronizing, condescending tone, ask if there was anything else she could assist me with. ****** learned I know next time next use Gilt.con