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Business Profile

Online Retailer

Gilt Groupe, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Gilt Groupe, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gilt Groupe, LP has 3 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I received my item it was incomplete the representative gave me a prepaid return label to send it back and she instantly refunded the shipping cost. She said I would get a refund within 7 business days after they received my return its been well over 7 business days since they have received my return and they have not refunded anything. Ive been sending this to customer care multiple times including calling and no one has been able to help me. I keep getting the same generic answer. I need help with my return order#********** I have not received a return confirmation email and its been past 7 days I used Afterpay as my payment method and I need the refund to be submitted as Im not going to continue paying for something I returned. I need help with this by a supervisor Ive attempted multiple times to get this resolved.

      Business Response

      Date: 06/28/2022

      Dear Crystal,
      Thank you for allowing us to review. We are happy to assist. We looked further into your return, and saw that it was received on 6/15/2022. We have processed this as returned and begun the refund process to your original form of payment, Afterpay. Afterpay will be processing the refund to you or will adjust any withstanding installments due.
      Sincerely,
      Customer Service

    • Initial Complaint

      Date:06/20/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we bought ******** gift card from gilt.com. The email told us the code will expire at august 10, 2022. But when i place the order on the marshallheadphones.com, i got error. **************** told me the code just expired at 05/27/2022. Which is different from the email what they told. The code still working!

      Business Response

      Date: 06/27/2022

      Dear Zhiqiang,
      Thank you for allowing us to review. We are happy to assist. Due to the voucher expiring sooner than expected, we have processed a refund for the full order total, $150.00, to your original form of payment. We are unable to offer a replacement at this time. Please allow 3 to 5 days for this refund to appear on your statement. 
      Sincerely,
      Customer Service

      Customer Answer

      Date: 06/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:06/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered (#**********) Mosheko Mineral Mud Mask. However, when I received it, the cap was loose and the content appeared to be dried; I could not find the product info either. I was concerned that the product was used. I e-mailed Gilt customer serviced and attached two photos that was taken via my phone. However, I received an e-mail from Gilt stating that the file was too big and it had to be in a different format. My cell phone does not have the capability to change the file format. So, today, 06.15.2022 I reached out to Gilt via phone (I was out of town). I explained to the Rep that I had suspicion that the product was used and I didn't feel safe using it, I discarded the product because the email response required more work than anticipated and I had to hop on the plane the next day. The Rep was trying to have my download an app where I can conver my files. However, my phone didn't want to download the app for certain reasons. I attached one photo since I cannot convert the other photo.

      Business Response

      Date: 06/16/2022

      Dear Sky,


      Thank you for allowing us to review. We are happy to assist. After reviewing your order and the attachment you provided, we have processed a full refund of $32.09 for the ******* 1.7oz Mineral Mud Mask to your original form of payment. Please allow 3 to 5 days for this refund to appear on your statement. 


      Sincerely,


      Customer Service


    Gilt Groupe, LP is NOT a BBB Accredited Business.

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