Reviews

Review Details

• Review fromGordon P

  Date: 06/04/2025

  1 star
  Toast implied that the place I wanted to eat at was open so I ordered from there excited! Come to find out, the place closes at 10pm and I ordered at 12:53am because they advertised it as open. So I figured, "I should call customer service so they can refund me for the issue so I can continue ordering my food!" They representative tells me there is nothing they can do and I would need to call the place in the morning??DO NOT USE TOAST. TIMES ARE NOT ACCURATE AND WILL JUST BE STUCK WITH A HEADACHE!

• Review fromEarl K

  Date: 04/13/2025

  1 star
  Toast **** comes in to small businesses and hit you with a the glitz and glamour of how they will promote your business get you into a local online service, but once you open that never happens. Also support you should receive as a small business is none, they want you to pay a specialist $250 an hour with 8 hour minimum to help you with what they should be providing once you use their device. The hidden fees and ways they do not tell you what is in each contract they make you sign are not true, was not ever supposed to for an interchange rate but it was, charging both customers and my self rates on credit card transactions is horrible. Once you ask local representatives to come help with equipment it falls on deaf ears! One time we got someone to come but problem still not fixed( bait and switch involved in this) it all is to get their people in there for the extra fees! They also have been very untruthful on system usage no one shows you how or what to do expecting you to watch countless videos online to figure out what they should be teaching you! Will never refer or recommend them for a small business again. Truly sorry I even got involved with them. They can ruin a small business before they get off the ground. Lastly their contract with my business was set up completely wrong and does not fit how LLC because of wording in place trying to make us personally responsible for their failure to maintain there products!

• Review fromAngela T

  Date: 04/04/2025

  1 star
  I'm not normally the type to leave a review, but after my terrible experience with Toast I feel it would be morally wrong not to at least try to warn other people. We have had multiple unexplained "withholdings" being taken out of our payouts. I am currently building a case to submit to anyone who may care. I wasn't even suspicion of them at first because they were so small, but then they started becoming bigger and more frequent. After asking a customer support *** for an explanation, I was convinced it was nothing more than fraud and stealing. Every single time I reach out to Toast customer support they just give you the run around. I completely dread every time their software has a glitch (or just fraud) and I have to reach out to their incompetent staff. I am also working overtime to research a new POS system and create a presentation for the executive team explaining why we need to switch.

• Review fromPK T

  Date: 03/22/2025

  1 star
  Toast, Inc. regarding repeated fraudulent transactions and unfair chargebacks affecting my restaurant through their Toast ***************** Despite multiple reports and follow-ups with their support team, Toast has failed to take corrective action.Toasts failure to address these issues is costing small businesses almost hundreds of dollars 3 weeks already while allowing fraudulent transactions to continue. This is unacceptable business conduct, and I urge the BBB to investigate Toast for unfair chargeback handling and lack of fraud protection.Desired Outcome:1.Refund of all wrongful chargebacks and fees deducted from my restaurants ************************ of fraud prevention measures to block repeat fraudulent orders.3.A fair chargeback policy that does not penalize restaurants for delivery fees and driver tips beyond their control.I appreciate your time and consideration in reviewing this matter.

• Review fromCory H

  Date: 01/28/2025

  1 star
  We use toast payroll for our business. We had our manager essentially steal from our business by double paying herself. We reached out to toast right away to have the overpayment reversed. We were told that a ticket was placed and someone would call us back. No one did so we reached out again and was told a ticket was in and again, someone would contact us. No one did, our manager no longer works for us and we are out an entire weeks pay due to toast payroll. Terrible customer service.

• Review fromBrandin G

  Date: 01/11/2025

  1 star
  Contacted the department for payroll was told money that I was requesting would be returned. Found 2 days later they took it anyway. I would not recommend them.

• Review fromAlon R

  Date: 12/10/2024

  1 star
  Horrible software with even worse customer service. ********************** refuses to warrant their own faulty equipment. Read all their horrible reviews!!! Dont spend a ***** with this crooked thieves. Bait and switch from day 1, they are all so full of BS!

• Review fromDerek V

  Date: 12/02/2024

  1 star
  We had a fire loss and they refuse to send someone on site to help us re build. This company is a joke.

• Review fromJohn D

  Date: 11/22/2024

  1 star
  I recently spent two hours speaking with Toast regarding multiple chargebacks Ive received. It seems this issue is becoming increasingly frequent, and with each chargeback comes a $15 feeas if Ive done something wrong. What I find puzzling is how Toast seems to disassociate itself from these chargebacks, despite being the payment processor. As a processor, Toast should be taking steps to better protect the restaurants it serves.The chargeback issue appears to stem from insufficient verification during the credit card setup process. Customers log into *********************** platform (e.g., *************************************************) to create an account and add their credit card details. They then place an order and pay Toast directly, not my restaurant. The customer picks up the food, and later, ********************** transfers the funds to me at the end of the day. Toast manages the entire payment processnot meyet when a chargeback occurs, the responsibility and cost fall entirely on my business.Toast offers a challenge process, allowing me to provide a written statement and evidence, such as photos, to dispute a chargeback. However, even with supporting documentation, challenges are frequently declined. When I attempt to escalate or speak with someone directly responsible for the decision, theres no way to do so. Additionally, Im not provided with any details about the issuing bank, leaving me with no recourse to resolve the issue independently.The financial impact is significant. For example, on a $20 chargeback, I lose the $20 payment, the food provided, and incur a $15 feetotaling a $55 loss. There is seemingly nothing I can do to prevent or address this. Toast should implement stricter verification during account setup and provide better support for merchants to dispute chargebacks. The current system unfairly penalizes restaurants for issues outside their control. Ive had 11 chargebacks this year, compared to just 1 in the prior 5 years.

• Review fromDrew R

  Date: 08/19/2024

  1 star
  I was employed with Toast for six months. When I first started, I had friends in class from other businesses that Id formerly worked with. The training class itself was very unprofessional and the trainer was a retired teacher that didnt have any passion for teaching left. sadly, that showed every single day EVERY clarifying question seemed to upset the teacher, and teacher every day got more and more frustrated, until one day the class stopped asking questions. Why Im writing the review is that my supervisor ***** had job duties that included meeting with me on a weekly basis for coaching. The first 90 days of employment she met with me 4 times. After a certain point I started recording how many sessions she was skipping so I could bring it forward. I met with the director, who then sat in on our video call - it was weird how completely different supervisors attitude was. A week later the director met with me and simply said - some people are like oil and water. He didnt review the situation, he just simply put me away from my friends on another team. One week later they wrote me up for behavior and metrics. The metrics were not established until a week prior, and others on the team were lower than me. The Director also let me know that the reason for the write up is that I hurt an employees feelings when they transferred a call to me - he said it made her have suicidal thoughts and she thought about quitting the job. I was not sure what to say so I didnt say anything. Looking back I hope the Director understands what circle of control is, and that I cannot be held accountable for someone else having sad thoughts. If Im incorrect - then Id like to state to the Director- please know that you made me have similar thoughts. *** developed strong panic attacks due to this situation. This job has no balance, and is not good for anyone having mental health issues.