Complaints

This profile includes complaints for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nexamp

  101 Summer St Fl 2 Boston, MA 02110-1287

  
• 

  Nexamp

  17 Parkridge Rd Haverhill, MA 01835-8510

  
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  Nexamp

  254 Commercial St Ste 245 Portland, ME 04101-4899

  
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  Nexamp

  254 Commercial St Portland, ME 04101-4664

  
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  Nexamp

  67 Hall Rd Ste 2 Sturbridge, MA 01566-1473

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Nexamp after a representative came to my home and told me I would save money on my *********** bill by receiving credits through a free community solar service. I was told there would be no cost to me and that it would simply reduce my energy expenses.Shortly after enrolling, I began receiving unexpected bills from Nexamp. I was completely blindsided, as this contradicted what was originally promised. I immediately reached out to Nexamp and was informed that I was now required to pay these bills.On April 16, 2025, I requested to cancel my service. I also sent an email on the same day expressing my concern about the companys misleading sales tactics, lack of transparency, and the absence of any real support for escalating feedback or ************* response, I was told there is a 90-day cancellation policy, meaning I would still be billed during that period. While I was extremely unhappy with this policy, I waited out the 90 days. However, even after that time has passed, I am still being billed by Nexamp.This experience has been deeply frustrating. Nexamps sales approach was deceptive, their customer service has been unhelpful, and the lack of accountability is unacceptable. I would strongly caution others considering this company. What was marketed as a free and money-saving program has become a source of stress, unwanted bills, and broken promises.

  

  Business Response

  Date: 07/01/2025

  Hello *********, 

  Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration youve experienced and appreciate the opportunity to provide some clarity about how our program works and what to expect after submitting a cancellation request.  

  When you enrolled with Nexamp, a share of a local solar farm was allocated to your account. The electricity generated by your solar share is sent to the grid, and your utility, *********** applies solar credits to your monthly electric bill to help lower your costs. Nexamp then bills you separately for those credits, but at a 10% discount. This two-part billing structure is meant to save you money, but we understand it can be surprising if it isnt clear from the start. Although we outline the process in detail on our website and *********** (*****************************), we apologize for any remaining confusion. You can find the solar credits on your Xcel bill under the section labeled Other Recurring Charge Details, which lists the Production Credits and the Solar Production Period. Please note that Nexamp bills in arrears, meaning there is typically a 12 month delay between when credits appear on your Xcel bill and when we invoice you for those credits. 

  Please note that we received your cancellation request in April. As outlined in your service agreement, cancellation is not immediate as it can take up to 90 days to finalize. The invoice you received in June reflects solar credits applied to your utility bill for energy generated through the end of April, which still falls within that 90-day window. 

  Weve tried to reach you directly via email, but unfortunately the messages are bouncing back as undeliverable. Weve also left a voicemail with the phone number on file. We welcome the chance to review your account and timeline in detail. Please contact us at ************ or ********************************* MondayFriday, 8:30 AM6:00 PM ET. Thank you for the opportunity to clarify. 

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled the contract in February, & then was told by them it would take 3 months to cancel, around May 10th. They have not cancelled this account & keep billing us. We want them to shut this account down for good & stop demanding money from us.

  

  Business Response

  Date: 06/23/2025

  Hello ***, 

  Thank you for sharing your feedback. Were sorry to hear about your frustration regarding the cancellation process and appreciate the opportunity to clarify. 

  When a cancellation request is submitted, it is promptly noted on the account and a confirmation email is sent. As outlined in the Early Termination section of our agreement, cancellations are not immediate and may take up to 90 days to complete. During this time, customers remain responsible for any ********************** credits allocated to their utility account. 

  Because Nexamp bills in arrears, invoices are issued after the credits have already been applied to the utility bill. For example, if you received an invoice in May, it may reflect credits that were generated in March still within the 90-day window following the cancellation request. 

  Its also important to note that customers continue to save during the cancellation period, as they are still receiving solar credits on their utility bills and paying Nexamp at their discounted rate. 
  We understand your situation, and were always happy to walk through the timeline or billing details further. Please dont hesitate to reach out to our team directly so we can help clarify anything specific to your account. 

  Thank you again for your feedback as were committed to improving the experience for all of our customers. 

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nexamp states that I requested services on 06/06/2024. I was not notified of this until a bill was received in December 2024. I reached out to them on 12/31/2024 and asked for the following:1) cancellation of services 2) any amounts being billed to be removed 3) a copy of the contract that I signed When I spoke to them initially, I discovered that email and phone number on file were not mine. I provided contact information (my work so it could be traced) and they continued to send it to the fraudulent contact info. I have asked for numerous manager calls to try to resolve. Never once have a received a call back. Finally after refusing to get off the call, I was forwarded an email they sent to my correct address. This did not include a copy of the contract but a screenshot of the timestamp and pdf. I have never been given this pdf. I informed Nexamp that I was at work and signed in (which can be proved) at the time of the supposed agreement. They have sent me copies of the bills that I already have and told them; I will not be paying as this is an issue of an unasked for service. And I was not the one to agree to the terms and conditions. Today 06/18/2025, I discovered that they are still credited my Versant bill. This was supposed to have been stopped as of March 31, 2025. Anytime I inquire about my requested cancellation, they tell me that they can see it but the system has to catch up. I have included a copy of the email that I was finally able to get from Nexamp. The body of this also states it was digitally agreed upon. I was told during the initial call that a wet signature was on the agreement. I have lost trust that this can be resolved between myself and Nexamp. Thank you for your time.

  

  Business Response

  Date: 06/23/2025

  Hello *******, 

  We appreciate your feedback and the opportunity to address your concerns. 

  Were sorry for the uncertainty and frustration youve experienced, and we appreciate the chance to make things right. Our records indicate your enrollment was completed in early June 2024 using the information provided at sign-up. We did our best to keep you informed throughout onboarding, and once your share went live, solar credits began appearing on your utility statements. 
  We received your cancellation request on December 31, 2024. Per your agreement, and consistent with *********************************** guidelines, cancellations can take up to 90 days to finalize. Because Nexamp bills in arrears, you may still see invoices after your cancellation date for credits already applied to your utility account, but you will never be charged for more credits than you receive. Please note that Nexamp has processed your cancellation so that you will not receive any further invoices.  

  We understand the importance of clear communication and regret any confusion this timeline created. If you would like a copy of your agreement or a detailed credit and billing history, please let us know and well send it promptly. Thank you again for bringing this to our attention. We remain committed to resolving your concerns quickly and transparently. 

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have repeatedly stated that I did not sign up for services. And my concerns of fraud have not been addressed other than to say that I signed a digital agreement. I was at work on 06/06/2024 (timestamp date on the screenshot provided to me), testing our new operating systems. This would be impossible for me to have completed the agreement. If one was completed as stated, then it was done so by somebody other than myself. This would make it an invalid contract. I can provide a signed letter if necessary, stating that I was at work. 
  
  I am including a copy of my June 2025 bill showing that credits are still there. Page two shows them being applied. If cancelled as requested, I should not still be getting these. I have redacted my account number as well as my meter number. 

  I do request an actual copy of the agreement signed, as I never have received one. I would also like a written confirmation of cancellation. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 06/24/2025

  Hello *******, thank you for continuing to share your feedback with us. We understand this situation has been frustrating and want to be completely transparent as we move toward a resolution. A copy of the signed agreement and written confirmation of your cancellation will be emailed for your records. Our review shows the agreement was completed through our secure digital system using information that could only have been entered voluntarily, and we have found no indication of forgery; nevertheless, we fully respect the seriousness of the issues you have raised. 

  Although we have not yet finished removing your account from the project and solar credits are still appearing on your Versant bill, we have already processed your cancellation in line with the standard timeline. Your most recent invoice has been written off, no further billing will occur, and any credits applied during this transition are at no cost to you. We appreciate your patience while the utility completes the removal, and our team will stay in touch to ensure everything is resolved. 

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this service months ago and nexamp is dragging their feet in cancelling the service. I continue to receive bills even with ***** acknowledging that I am no longer in the program. This is fraud and abuse. After I paid the current bill I received notification that I still owe them and will continue to receive bills.

  

  Business Response

  Date: 06/10/2025

  Hello *****, 

  Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration this situation has caused. 

  Please note that cancellations are not immediate and may take up to 90 days to fully process. This timeline is outlined in the Early Termination section of all customer agreements and reflects the coordination required with your utility provider. During this period, you may continue to receive bills due to utility processing timelines and the nature of the billing cycle. 

  Nexamp bills for its services in arrears, which means there is a delay between when solar credits appear on your utility bill and when Nexamp invoices you. This process ensures that you are only billed after your utility confirms that credits have been applied to your account. As a result, it is possible to receive invoices after submitting a cancellation request. However, you will not be billed for solar production periods beyond the cancellation date included in your confirmation email. We understand that receiving invoices during this transition period can feel unexpected, and we want to ensure everything is as clear and accurate as possible moving forward. Please know that we are committed to resolving your account accurately and fairly. You will not be charged for any service after your participation in the program has ended. 

  A member of our team will reach out to you directly to ensure all of your questions are answered and your concerns are fully addressed. 

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just received a bill and never signed up for the service.

  

  Business Response

  Date: 06/06/2025

  Hello ***,  

  Thank you for your feedback. We understand your concern and appreciate the opportunity to clarify the details of your enrollment with Nexamp. 
  

  Our records show that you enrolled in Nexamps community solar program in January 2025 by completing the sign-up process through our automated registration system. A signed agreement was received and filed with your account at that time. In accordance with the programs terms, a gift card was sent and delivered shortly thereafter as a welcome incentive. Following your enrollment, our team sent multiple email communications regarding your account, including program updates and billing information. We work hard to ensure customers have the information they need to stay informed, and we sincerely apologize if any confusion about the program still remained. In addition, our Welcome Team attempted to reach you via phone and email in March 2025 to provide support and answer any questions you may have had while getting started. According to confirmation from National Grid, solar credits from your Nexamp subscription began applying to your utility account in March 2025. These credits are the reason your utility bills have been reduced over the past few months. 
  

  Well be reaching out to you directly to walk through the history of your account and share documentation to support a full resolution. We appreciate your time and look forward to ensuring your concerns are addressed. 

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is a false statement as I most certainly did not sign up for their service and sign any contractual agreement with this company. I DID visit their website and entered my email address to investigate what they were offering as it was advertised in my area. Upon reaching a page where it was explained I needed to enroll for their services and move my billing over to Nexamp, I cancelled the signup process.

  I did NOT receive a gift card as a part of that sign up process, and the only communications I have received have been a constant barrage of emails trying to entice me to go back and sign up for their services. 

  I would challenge the organization to provide proof of my acknowledgement of enrolling in their services or other contractual materials that I have signed indicating my acceptance.

  There have been multiple reports by neighbors in my municipality of being automatically enrolled for Nexamp services and billing without their express consent. I DO NOT authorize this company to pay my ************* services and bill me directly, and never have.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  

  Business Response

  Date: 06/10/2025

  Hello ***,  
  
  Were sorry for any continued confusion or frustration regarding your experience. 
  
  At Nexamp, we want to be clear that customers are only enrolled in our program after providing their personal information and consenting to participate. Throughout the contracting and onboarding process, we make every effort to clearly outline that enrollment is taking place, including the next steps that follow. If those efforts did not meet your expectations, we sincerely apologize. 
  
  We are actively working with you to clarify your account status and address your concerns. Our team is available to provide more information on your contract and discuss the next steps toward resolving this matter. 
  
  Thank you for your time and continued engagement as we work together toward a resolution. 

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled account in January , recieved an email acknowledging my cancellation , but have been sent email bills for the last 6 months for services with no explanation of why or what Sevices that I am recieving . Lack of transparency very poor customer service . I feel that I am being strung along on a scam , so now I refuse to do any bussiness with this fraudulent company .

  

  Business Response

  Date: 06/06/2025

  Hello ******,  

  Thank you for sharing your feedback. We're sorry to hear that your experience hasnt met expectations, and we appreciate the chance to clarify the status of your account and recent invoices. 

  First, we want to confirm that your Nexamp account has been officially canceled, and you will no longer receive new solar credits on your utility bill. The invoices youre seeing now reflect credits that were already applied to your account during the cancellation process. These credits continued to reduce your utility costs, and we are now catching up on billing for that usage. Since Nexamp bills in arrears, theres often a delay between when solar credits appear on your utility account and when you receive an invoice from us. This is due to the time it takes for the utility to confirm that the credits were applied. Each invoice includes the production period the credits cover, which often precedes the invoice date by several weeks or months. As mentioned in your cancellation confirmation, you would remain responsible for any credits applied through April 2025 at the latest. Now that your account is closed, were finalizing the remaining billing for those credits. 

  We recognize that further clarification may be helpful, and a member of our team will follow up with you directly to ensure your questions are addressed. 

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a door to door salesman for nexamp came to my door trying to get me to join the community solar project. I given the guy my email at that time so I can find out some more information. I started receiving emails saying you need to finish signing up your account. I went online and made sure that I did not have an account, then about six months later I got a call from nexamp saying I had not finished setting up my account but they would like to finish the account set up process. I told him I wanted nothing to do with them I did not want an account and I told him that I wanted them to cancel anything that they were setting up immediately. they told me that they would stop the process. Now its months later and Im now receiving a bill in the mail from nexamp for something that I never signed up for and never gave the information or permission to bill me. so I called nexamp to talk to them and they said its going to take 90 days to cancel my account that I didnt make and theyre going to bill me three more times for an account I never signed up for. They claim that they record all of their calls and so they should have the call on record last time I talked to them when they said that I did not want an account and moved forward with making me an account anyway, without my permission. I do not know how they got my utility account number. This is very fishy and like a scam and theyre charging me money for something that I never agreed to. Every conversation that I had with them has been over the phone recorded and so there should be proof for those recordings from when I told them I never agreed to join their program and to cancel my account.

  

  Business Response

  Date: 05/23/2025

  Hello *******,  

  Thank you for taking the time to share your experience. Were truly sorry to hear about the frustration you've encountered. At Nexamp, we strive to ensure every customer receives a smooth and positive experience, and we regret that we fell short in your case. 

  After reviewing your account, we identified a processing error on our end that impacted your experience. We take full responsibility for this error and want to assure you that we are addressing it directly with our internal teams to help prevent similar issues in the future. Our team will be reaching out to you personally to walk through the specifics and ensure that any outstanding concerns are fully resolved. We appreciate your patience and the opportunity to make things right. 

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a cancellation request on 11/18/24 and received this reply As stated in the Early Termination section of your contract with Nexamp, the cancelation process may take up to 90 days. This means you are responsible for any Nexamp invoices with production periods through FEBRUARY. I was still billed for March $24.02 and April $26.40, with payments deducted from my checking account. I emailed ********************** Community Solar Support on 4/23/25 and 4/30/25 and have not received a reply. I expect to be credited promptly for $50.42 and sent no further invoices.

  

  Business Response

  Date: 05/21/2025

  Hello ***********,  

  Thank you for taking the time to share your concerns. 

  We sincerely apologize for any frustration caused by your experience with our service and the cancellation process. Wed like to offer some clarification and assurance. We can confirm that your cancellation request was received and processed. Your account has been officially closed, and you will no longer receive new solar credits from Nexamp. 
  
  That said, we want to clarify that Nexamp bills in arrearsmeaning any invoices received after your cancellation reflect solar energy credits that were already applied to your utility account prior to the cancellation being finalized. We recommend reviewing the production periods listed on your invoices, as those dates correspond to when the solar energy was actually generated and credited to your account. 

  We understand this process can be confusing, and we want you to feel confident in how your account was managed. A member of our team will follow up with you directly to walk through your account history and ensure all questions are thoroughly addressed. Thank you for your understanding and cooperation.  

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up or agreed to anything to do with Nexamp. Scam!!!!!

  

  Business Response

  Date: 05/20/2025

  Hello *****,  

  Thank you for sharing your concerns. Nexamp takes any claims of unauthorized enrollment very seriously. After reviewing our records, we can confirm that your enrollment was completed through a documented process, including a signed agreement. To enroll in our program, customers must provide both contact and utility account information, which is then used to reserve a spot on one of our solar farms. While we aim to be as transparent as possible throughout this multi-step processvia our online platform, as well as outreach through phone and emailwe regret any confusion this may have caused.  

  We understand this situation may be frustrating and would welcome the opportunity to review the details of your account with you directly. A member of our team will follow up with you personally to clarify any outstanding questions and help resolve your concerns. 

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have contacted Nexamp 6 times since May 1 2025 requesting explanation as to why I am currently receiving one invoice from Nexamp for electricity provided by them as well as National Grid. Previously I received invoices from each company for the electricity each provided Nexamp has yet to respond as of 5/16/25. I would appreciate the courtesy of a timely response for which a customer certainly entitled .

  

  Business Response

  Date: 05/19/2025

  Hello *******, 

  Thank you for taking the time to share your experience. We sincerely apologize for the delay in responding to your inquiriesthis is not the standard of service we aim to provide. At Nexamp, were committed to offering clear, timely, and helpful support, and we regret that we fell short in your case. Please know that your concerns are important to us, and were actively prioritizing this matter. A member of our team will be reaching out to you directly as soon as possible to provide a full explanation and ensure all of your questions are addressed. We truly appreciate your patience and apologize again for the inconvenience this has caused. 

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ********