Complaints
This profile includes complaints for Nexamp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 130 total complaints in the last 3 years.
- 61 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get rid of this "service" since April, 2022. I have called and emailed them and they continue to send me bills. I want out and them to stop sending me bills. They get a monthly rebate from my electric company and I get two bills. Not much service. I call the 800 number, it tells me they are open and when sent to an office I am told they are closed, call back tomorrow. I want out, have also filed a complaint with your AG. I need someone to help me.
Business Response
Date: 08/05/2022
Hello ****,
Thank you for your feedback. Let me first start by apologizing that you have had a poor experience with our organization. We pride ourselves on delivering an exceptional customer experience and take feedback from our customers seriously.
At Nexamp, we work directly with the Utilities to give our customers a discount. When we process the cancellation on our side, we notify the Utility that you would like to be removed from the Community Solar program. This can take anywhere from thirty days to four months, but you are 100% canceled on our end. Our team has responded to all the emails I see that you sent us. Unfortunately, we did have to shut down phones early on Friday when you called due to staffing issues.
Regarding your feedback on the two bills, we understand that this is a pain point with Community Solar. We are developing a solution that allows you to have a single account where you can see savings on your monthly utility **** with Ameren. We have thousands of satisfied customers in ******** that are seeing savings of 20%. We understand that the two statements are not ideal, and we will continue to improve the experience.
We would be happy to reach out to you to confirm that the last **** was your final one from Ameren.
Apologies once again.***
Customer Answer
Date: 08/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Customer Answer
Date: 08/07/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
As I read the response, they are telling me my electric company is going to quit charging me and they will be my electric provider? I dont believe this for a minute. Not an acceptable reply. JLH
Business Response
Date: 08/08/2022
Hi ****,
We are not an electric company. We provide services to your utility to offer you electricity at a discount. When you cancel with us, we notify the utility company to begin the process in order to remove the **** credits and discount. Once we do this, we are waiting for them to cancel the service completely. The credits you have purchased and paid for do not go away.
We would be happy to go over all of the bills with you over the phone.
Thank you,
***Customer Answer
Date: 08/09/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
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